Quoting myself here.... Just got an email from amazon saying they issued a refund for the box.
steal on a mini DA
- Thread starter alpaca
- Start date
Quoting myself here.... Just got an email from amazon saying they issued a refund for the box.
Spn1025
Banned
Without getting any word from Autoplicity? lol
I am surprised by now that you guys haven't ask Amazon to look into this guy's so called company....and have him kicked out of the Amazon's site...
I hate these so called drop ship broler room storefronts hiding behind Amazon....its too bad Amazon doesn't weed out these crooks... I have bought some stuff from legit Amazon stores and you can tell by the inventories they have and have an actual store website, phone number and you can talk to them....
I think Amazon is letting these crooks ruin the Amazon name.. I actually order lot of stuff from Amazon and make sure the seller is Amazon...not some no name store front drop shipper..
I hate these so called drop ship broler room storefronts hiding behind Amazon....its too bad Amazon doesn't weed out these crooks... I have bought some stuff from legit Amazon stores and you can tell by the inventories they have and have an actual store website, phone number and you can talk to them....
I think Amazon is letting these crooks ruin the Amazon name.. I actually order lot of stuff from Amazon and make sure the seller is Amazon...not some no name store front drop shipper..
Spn1025
Banned
Hi,
We are working on getting this shipped to you. I will let you know as soon as I have the update. The order is being refunded as compensation for the delay. Please let me know if there is anything else I can do for you.
Thanks
Have a good day,
Joel Montejo
800.299.1028 x 7023
So he refunded the order and is still working on getting it shipped??? Yea right...
We are working on getting this shipped to you. I will let you know as soon as I have the update. The order is being refunded as compensation for the delay. Please let me know if there is anything else I can do for you.
Thanks
Have a good day,
Joel Montejo
800.299.1028 x 7023
So he refunded the order and is still working on getting it shipped??? Yea right...
Same for me. Refund as compensation for the delay he says.
Sent from my iPhone using Tapatalk.
I got the same thing after the amazon email and I call BS. I'm pretty sure they are trying to drag us along to keep from posting bad feedback.
Spn1025
Banned
Well, I ordered 2.. only got the refund for the 2nd one so far. Left bad feedback for both orders.
Spn1025
Banned
woo baby.. 89% feedback rating in the past 30 days out of 389 orders. That's 39 bad reviews right there in 1 month.
Spn1025
Banned
Just got a call from Autoplicity about the SK boxes. He said they are still waiting for an answer from the manufacturer, and they're not giving him an answer. I told him the item is discontinued. He said "really? Well in that case what I can do is refund your orders and give you an extra $20 on top of each order for your inconvenience".
Works for me, since apparently there was no way I was getting the boxes
Works for me, since apparently there was no way I was getting the boxes
coralnut
Banned
Is that $20 in cash, or $20 towards your next purchase at Autoplicity??? 
Spn1025
Banned
He said straight to my credit card via Amazon, $20 per order. I'll keep an eye on it, but even if I don't get it, no big deal as long as the original orders get refunded
Spn1025
Banned
He did give me an extra $40 back. I see it on my order details
Long story short on my sander fiasco.
In keeping persistent with my claim with Autoplicity, I did end up with an additional $25 inconvenience compensation which was refunded to my Amazon C/C account.
Considering how little I may actually use a mini sander, I may just use a 20% coupon at HF and end up with a 2" mini orbital sander for free. It has pretty good ratings, may even spring for a HF warranty.
In keeping persistent with my claim with Autoplicity, I did end up with an additional $25 inconvenience compensation which was refunded to my Amazon C/C account.
Considering how little I may actually use a mini sander, I may just use a 20% coupon at HF and end up with a 2" mini orbital sander for free. It has pretty good ratings, may even spring for a HF warranty.
coralnut
Banned
I got jacked around by autoplicity for an incredibly long time. They dragged their feet for well over a week on fixing the return shipping problem. I ended up filing a BBB complaint and getting the Amazon A-Z guarantee. I didn't get any sort of cashback for my troubles. I haven't left feedback yet. It's coming... it will not be complimentary.
I left bad feedback for them. My order was "shipped" 25 August, I contacted them 8 September to inquire about a tracking number and was told they would check with the warehouse. After hearing nothing I contacted them again 11 September and was told they couldn't source a full kit that passed quality standards. I asked about the one that was marked a shipped, to which they provided a cryptic and ambiguous response about me only having one order, and that they would cancel and refund.
My refund was processed that same day (11 Sep) and the money is already back in my account, so I give them a small amount of credit for that.
Sent from my iPhone using Tapatalk
My refund was processed that same day (11 Sep) and the money is already back in my account, so I give them a small amount of credit for that.
Sent from my iPhone using Tapatalk
For the most part, their communication is pretty decent. While their responses aren't always good, they are very prompt with them... For what that's worth.
I thought that at first, but based on the content of their message and other posts here it looks to me like a scripted response that they copy and paste.
Sent from my iPhone using Tapatalk
A lot of it does seem that way.
Autoplicity
New member
- Joined
- Sep 16, 2015
- Messages
- 3
Hi everyone!
Ill introduce myself here, as I feel its the most relevant place for an intro (ill move over to the Amazon warehouse deals thread next).
My name is Nick, I'm the Director of Operations over here at Autoplicity. Ill take these first few moments to apologize for wasting so much of everyones time and leading everyone to believe that this deal was 'too good to be true'.
I wont get into the semantics of how the whole ordeal with the sander came to be, but rather, i'll do my best to answer any outstanding questions, or solve any issues directly related to a refund or return of the pad you all may have received.
I will say, you guys/gals sure a vigilant in finding 'good' deals, and I applaud you all for that. I'm a consumer myself, so I know exactly how that goes. When I'm not at the office, I frequently peruse techbargains, slickdeals, fatwallet and the like. Fortunately, for me, I see how both sides of the industry works and understand that mistakes do happen. Unfortunately, all the descriptions on the amazon website are out of our control. We do our best (spending hundreds of man hours) listing items that are correctly matched to the descriptions that Amazon has on file. In this instance, the matching of a product within Amazon turned out to be unfavorable.
So what do we do in instances such as this? Well, we try to make it right for our customers within the scope of our powers. What does that mean? It means, we'll pay for return shipping, give you a full refund, and even some extra money to use in the future on whatever you want (not just through our company).
I hope the members of this forum can understand that our company is not a bunch of 'crooks' or 'thieves' as I have seen mentioned here, but rather, enthusiasts and deal searchers, such as yourselves. We do our best to make sure people get the items they want, for the lowest price, as quickly as possible. We try to go above an beyond, however, sometimes we realize we fall short...we're human.
As I said previously, I invite you to email/call me personally if you have an existing issue with an order. Ill make sure you're returns process is expedited and you get the refund you deserve.
Email is best, as I am not always at my phone.
Thanks for reading
/rant
Nick Golemis
Autoplicity.com
[email protected]
800.299.1028 x 1003
Ill introduce myself here, as I feel its the most relevant place for an intro (ill move over to the Amazon warehouse deals thread next).
My name is Nick, I'm the Director of Operations over here at Autoplicity. Ill take these first few moments to apologize for wasting so much of everyones time and leading everyone to believe that this deal was 'too good to be true'.
I wont get into the semantics of how the whole ordeal with the sander came to be, but rather, i'll do my best to answer any outstanding questions, or solve any issues directly related to a refund or return of the pad you all may have received.
I will say, you guys/gals sure a vigilant in finding 'good' deals, and I applaud you all for that. I'm a consumer myself, so I know exactly how that goes. When I'm not at the office, I frequently peruse techbargains, slickdeals, fatwallet and the like. Fortunately, for me, I see how both sides of the industry works and understand that mistakes do happen. Unfortunately, all the descriptions on the amazon website are out of our control. We do our best (spending hundreds of man hours) listing items that are correctly matched to the descriptions that Amazon has on file. In this instance, the matching of a product within Amazon turned out to be unfavorable.
So what do we do in instances such as this? Well, we try to make it right for our customers within the scope of our powers. What does that mean? It means, we'll pay for return shipping, give you a full refund, and even some extra money to use in the future on whatever you want (not just through our company).
I hope the members of this forum can understand that our company is not a bunch of 'crooks' or 'thieves' as I have seen mentioned here, but rather, enthusiasts and deal searchers, such as yourselves. We do our best to make sure people get the items they want, for the lowest price, as quickly as possible. We try to go above an beyond, however, sometimes we realize we fall short...we're human.
As I said previously, I invite you to email/call me personally if you have an existing issue with an order. Ill make sure you're returns process is expedited and you get the refund you deserve.
Email is best, as I am not always at my phone.
Thanks for reading
/rant
Nick Golemis
Autoplicity.com
[email protected]
800.299.1028 x 1003
Thanks for the explanation of the Sander Nick. Can you provide some insight on the SK Toolbox many of us in this thread also purchased, but was canceled and refunded?
Thanks
- Jason
Spn1025
Banned
lol is that legit or is that someone from GJ making a fake account?
Mgnu
Well-known member
Nick - I applaud you for coming here and trying to set things right, but let's not do this privately via email. You've got not 1 but 2 pretty big SNAFUs here, so while I'd like to believe what you wrote - how you handle BOTH issues (the DA sander and the SK tool box) will ultimately decide your company's standing with me and probably other board members.
I'll go first.
Amazon thinks you shipped the SK toolbox to me. Are you lying to me and Amazon? 2 days left to deliver it, and still no tracking number. I contacted your company thru Amazon, and the response was cryptic. Basically, to the effect of, the shipment didn't meet our quality standards, and wait another two weeks. Then, last night someone at your company closed that support ticket. No updated ship date, no real answers, and you still have my money because Amazon thinks that you've shipped it.... Please elaborate if you would.
Spn1025
Banned
The last guy I talked to from Autoplicity (forget his name), who called me, was actually pretty cool to talk to. He was very concerned with how unhappy I was about waiting and waiting for an answer about the SK boxes.
I thought the same thing, but it would be great if it's actually from the Company.
I still don't see how part of the listing process would not include a QA of the listing before being posted live?? Unless there is no QA being done and it's all automated...
I did get my refund but no extra money, but to be fair I didn't ask for any. I was just glad to get a refund.
IMO I believe it's legit.
Yesterday "Nick"stepped into my chain of communications with Joel. Nick said it showed on his end that my claim was closed with Amazon/Autoplicity, Once I showed that I was expecting an additional $25 inconvenience rebate, the rebate was applied in minutes.
I felt kinda sorry for Joel as he seemed to be the one to quiet the storm and had too much on his shoulders, so to speak. His communications with me were fine, sometimes scripted but most times his answers applied to the questions I asked.
I'm happy with my outcome with the sander.
Spn1025
Banned
There's no way it's not automated. They have over 600,000 items in their storefront.
trackwelder
Well-known member
Autoplicity had plenty of chances to make things right from the start. Instead they lied and were deceitful about the whole thing.
Autoplicity
New member
- Joined
- Sep 16, 2015
- Messages
- 3
You're welcome! The issue with the SK toolbox is the same, Amazon had 2 different ASIN's (their internal matching numbers) for 2 different described products. We sold 22 of those, and we're going through that list now to individually contact customers.
No Joke, im real and really work for the company.
Thanks, I was hoping you all would appreciate this a bit more than just dealing with us via our ticketing system.
With regard to the SK toolbox, its similar to the issue with the sander. The description on amazon does not match up with our internal SKU and therefore, our warehouses will ship a different item. Its a fault of Amazon and us. We both take responsibility, however, the burden lies upon us (for the most part).
The ticketing system was overhauled today, so no more auto-close tickets...someone really screwed that up internally.
Please email me your order number and order name, I dont want that information out on the forum as I will likely include screenshots including sensitive information. I can assure you this, we're not taking anyones money. You'll either get a full refund, or the product ordered.
Your head would explode if I explained how antiquated the internal matching system is. To break it down simply, we have our own internal catalog that we have developed over years based upon direct manufacturer information. On the other side, Amazon, has a catalog that they have developed with information from many different sources...some good, some bad. Considering that Amazon isnt directly in the business of selling auto parts, as we are, their catalog has some faults. We have no control over the actual content of the listings, which *****. All we have the ability to do is say [Y] or [N] to a listing that they believe is matched up to ours. While this is a very simplistic explanation, it is exponentially more complicated in nature.
We just completed the coding of a web based tool that allows us to approve or deny products from being sold based upon the amount of issues are associated with that particular item. This will help us become a more intelligent seller.
Joel is the man, he works his **** off and does his best to satisfy everyones needs. He actually has two assistants who help him day and night, so im glad to hear that you were satisfied with his replies.
And yes, I did step in to make sure the refund (and extra funds) were applied accordingly and instantaneously.
Not trying to be a liar or deceitful. Thats the reason I am here, to try and be as transparent as possible. Please email me your order number and name on the order so I can contact you directly.
Moving forward, I want to also let everyone know that they're free to contact me for pricing and availably regarding future purchases. I have no issue offering forum members items at our cost. As well, if you decided to all purchase a quantity of items, say 20 of *** I can get you all bulk pricing.
Thats all for now y'all.
Til tomorrow!
-Nick
Kudas to you for stepping up and taking the time to provide explainations / details.
Sounds like the entire listing process is, like you said antiquated at best. I can definitely see how frustrating that would be trying to run a business.
Sounds like the entire listing process is, like you said antiquated at best. I can definitely see how frustrating that would be trying to run a business.
Nick, apparently you don't know about the $10 max compensation in top of full refund.
"Hello,
NIck is unaware that the max $$ amount is $10 that we can offer on top of a full refund. "
SPN, you got $20 confirmed refunded right on top of the full refund.
Sent from my iPhone using Tapatalk.
"Hello,
NIck is unaware that the max $$ amount is $10 that we can offer on top of a full refund. "
SPN, you got $20 confirmed refunded right on top of the full refund.
Sent from my iPhone using Tapatalk.
Spn1025
Banned
You can make new listings on Amazon can't you? If your info doesn't agree with Amazon's info, can't you just create a new one? Although, that would be impossible with an automated system. You wouldn't know there is a problem until something like these comes up
Autoplicity
New member
- Joined
- Sep 16, 2015
- Messages
- 3
No problemo. It is, amazon is a necessary evil.
You can, its incredibly time consuming. It starts with choosing a product category, sub-category, index category and then filling out about 45 lines of info about the product only to have amazon review it and then maybe approve it to be displayed.
Attached is a screen shot to give you guys can idea of what it looks like.
http://screencast.com/t/YgBgzkbeUGjy
Are you saying you were not satisfied with your additional refund?
I was satisfied, I was just trying to determine your policy, or if it is at the discretion of those dealing with the case.
That must be a loose policy all around. Depended on which agent you started the claim with on Amazon, their discretion .
Look how Amazon handled it, early claims got sanders from Amazon, some got half promises from Amazon to match the listed price (me), some only received $55 refunds from Amazon and some had refunds along with inconvenience refunds from Autoplicity
I think that you lied to a lot of the people that bought the sander kit. In one of the emails I got from you through Amazon, you claimed that you had never even carried that sander kit even though it was listed on your own website (not Amazon) for the correct price. Also, you say that the listing on Amazon was supposed to be for just that sanding pad? Really? You sell that sanding pad for $55.11? Seems like a lot of money for just a sanding pad!
Last edited:
woodturner9
Well-known member
It's curious that you complain about this process, when other vendors seem to have no issues.
Just so you know, some of us do sell on Amazon and have been through the very simple process of setting up a new item. Maybe you need someone who is more computer savvy to do your listings if they are struggling with this simiple process.