Just to chime in here, I have both the Bendpak XPR-10 and -10A. I got both of them for $2,800 each. I have had great experience with their customer service, and that's about it.
Now onto why I won't recommend getting a Bendpak... Firstly, made in China, and boy does it show. I had one of the safety levers that holds the cable that runs to the other safety lever shear while I was tightening a bolt onto it, a phone call and about 4 days later I had the replacement part. Then the cable they gave me for the overhead shutoff switch was about 3 feet too short... A phone call and 2 days later I got a replacement one. After that I noticed after putting a few cars up one of the posts had a decent amount of fluid leaking out of it. I inspected and noticed the hydraulic line was leaking at a fitting. A phone call and 1 day later I had a replacement. This is all on my XPR-10
As for the XPR-10A. Setting everything up, notice I didn't even get a wire for the shutoff switch. A phone call and a day later I get the cable. After that I'm putting the lift arms in and the part that goes into the lift carriage on one of the arms doesn't go in. I measure, measure, double check, and realize that the "ears" aren't parallel to each other, and that the top one is bent ~7 degrees, it doesn't fit in more than 3 inches before it stops. A phone call to bendpak AGAIN, and 4 days later I got a new arm, and a ranger oil drain for free.
As for problems on both lifts, the concrete anchors they give you are ABSOLUTE trash... The bolts are so low grade putting them into the ground in the recommended manner ruined ~4 of them. I ended up paying $16/anchor for excellent quality replacements that didn't have a problem.
I also purchased 3 HD-9's and 1 had a few problems. Sooooo would I say get a Bendpak again? No, not really. I have seen that quite a few places use challengers, which will be the brand I purchase next when buying more lifts
