Surpise from Snap On
- Thread starter gdocktor3
- Start date
HanShotFirst
Well-known member
That level of service is what you're paying for. The price builds that in. People love to be treated by a rock star, so that's why people love Snap On so much. Yeah, Snap On is the best there is in most categories, but they're not 300% better than many of the others. The 300% is what you're paying for truly world class service should you need it.
Not everyone needs Snap On, but some really honestly do, and for them, I'm glad Snap On exists. They're All-American, and a company to be proud of.
Not everyone needs Snap On, but some really honestly do, and for them, I'm glad Snap On exists. They're All-American, and a company to be proud of.
Stooge
Well-known member
I've always been on the side of camp that if I bought a new tool, im buying the warranty with it, but if im buying a used premium tool, ( I think I can count the number of times on one hand that I've bought used handtools), then im just buying the tool for its tangible uses that make it a premium/ precision/ stronger, etc tool. I didn't pay for the warranty, buying a used tool for cheap from ebay/ classifieds/ flea market and wouldn't try and utilize the warranty
Hawk
Well-known member
I can only say Amen Bro.
maxpower_hd
Well-known member
I have both new and used tools from SO and have utilized the warranty for both through the truck. I was never asked for a receipt or if I was the original owner. I would not hesitate to utilize the warranty.
I've never had an issue with any tool company. The warranty is a contract. Try to circumvent the wording and you "could" have a problem.i asked customer service for a part # so I could order on eBay a couple weeks ago.
Makita just sent me brushes......for an 8 year old tool . The note read. "Thanks for supporting Makita---no charge"
Makita just sent me brushes......for an 8 year old tool . The note read. "Thanks for supporting Makita---no charge"
I don't give a **** who the tool co. is, we're talking about Snap-On here but I treat them all the same. I've always considered their warranty statement to be directed to their customer. You know when you buy their tool tool this is what you can expect for warranty service.
When a company publicizes their warranty policy I don't interpret it like "Hey You! Yeah You! and everybody! You and your future offspring's children and their future offsprings children too, all citizens of the world and future citizens to eternity, if any of you EVER find one of our tools or even a remnant of one that's broken we'll replace it free". Don't go panning for gold you fools, go to flea markets and garage sales and gather up all the worn and damaged tools you can find. We'll replace them for brand new ones for FREE! Then you can sell them for less than we can afford to, it's easy money".
Perhaps this is because my last business that I ran for over 20 years I offered an unconditional warranty on my work and services. There were instances where I redid work and some that I issued full refunds for but over that time there were very few instances where people tried to take advantage of you but it did happen. So I don't care if it's Snap-On, Mac, SK, HF or Walmart, I treat them the way I like to be treated.
ssdave
Banned
I think it's a matter of what you said before: You said faded and rusted and old. Not broken or defective. In fact, you said only one item was broken. Warranty is about defective, not about neglected and rusty.
I see no problem with you warrantying defective or broken tools. The warranty is intended to cover exactly that. Sending them in because you don't like the rust (not snap on's problem, the owner's lack of care) is not particularly ethical in my opinion.
Your choice; you can choose how you want to behave. If you look at your behavior in this instance critically, is this how you choose to live your life? Is this how you would like others to treat you if the roles were reversed?
My personal line in the sand? I warranty tools that break or wear out from normal use, per the manufacturers warranty. I don't warranty tools that the condition is my fault. I try to take responsibility for my own actions, not make someone else do it for me.
K-Dog
Well-known member
This thread makes my head hurt....
2ndGearRubber
Well-known member
I don't give a **** who the tool co. is, we're talking about Snap-On here but I treat them all the same. I've always considered their warranty statement to be directed to their customer. You know when you buy their tool tool this is what you can expect for warranty service.
When a company publicizes their warranty policy I don't interpret it like "Hey You! Yeah You! and everybody! You and your future offspring's children and their future offsprings children too, all citizens of the world and future citizens to eternity, if any of you EVER find one of our tools or even a remnant of one that's broken we'll replace it free". Don't go panning for gold you fools, go to flea markets and garage sales and gather up all the worn and damaged tools you can find. We'll replace them for brand new ones for FREE! Then you can sell them for less than we can afford to, it's easy money".
Perhaps this is because my last business that I ran for over 20 years I offered an unconditional warranty on my work and services. There were instances where I redid work and some that I issued full refunds for but over that time there were very few instances where people tried to take advantage of you but it did happen. So I don't care if it's Snap-On, Mac, SK, HF or Walmart, I treat them the way I like to be treated.
Ideally, one person could buy a wrench set, and their offspring could warranty indefinitely. Perhaps centuries?
If Snap-On chooses to warranty OPs stuff, cool, that's their call. Realistically, they're pretty open with what they'll replace.
If I buy used, I make sure to ask my dealer if it would be covered. I usually assume it would not be, and I would never expect it to be. Usually, I walk on and give them a part number and ask them to order it. If they ask why, I explain I wasn't the original buyer, and I don't expect a warranty now that it broke. I usually get handed a tool.
Snap-on is a big-boy company. They can take care of themselves.
But as 2oolhound mentions, a warranty is an agreement, with mutual respect, and terms included. If I broke something via straight abuse, I don't expect a warranty. The tool didn't fail under normal use, I broke it trying to save some time, or using it in a non-standard fashion. If Snap-On wants to do good-will replacement, great.
FWIW: The stuff that breaks 9/10 times, is trivial. A ratchet rebuild, a socket, impact reducer, etc.
No-one would expect a replacement under warranty if they used a Solus as a wheel chock.
As you said - Treat them as I'd want to be treated. Business is business, but we're all people and we need to remember that.
Just call the hotline, it'll be there in 3-4 days. I swore off snap-on because of a warranty beef with my dealer. Called up snap-on, and a super helpful guy got my part numbers, AND then asked if anyone else was waiting on warranty in the shop.
6 months. For a socket. 10mm. Unacceptable. (Among other things)
Mine too. I think we can consider this matter closed. Some agree with me, some don't. Opinions are like butts. Everyone has one and they all stink. In the end, I had an easier time explaining the matter at hand to Snap On themselves than I did sharing some kind words in their regard on this forum. That really says something...
Mine too. I think we can consider this matter closed. Some agree with me, some don't. Opinions are like butts. Everyone has one and they all stink. In the end, I had an easier time explaining the matter at hand to Snap On themselves than I did sharing some kind words in their regard on this forum. That really says something...
The reason you're getting your Cheerios pissed in is because guys like you who turn in flea market finds and "pappy's old bucket o' tools" are the ones making it tougher for original purchasers to get convenient warranty service. If I have to jump through a thousand hoops to get my ratchets or screwdrivers warranties because Snap On is worried I might be doing what you did, it'd upset me too.
devoncoolman
Well-known member
Mine too. I think we can consider this matter closed. Some agree with me, some don't. Opinions are like butts. Everyone has one and they all stink. In the end, I had an easier time explaining the matter at hand to Snap On themselves than I did sharing some kind words in their regard on this forum. That really says something...
Sometimes around this place your better off keeping to your self and not saying anything. Try to start an intresting thread or comment about something and they start lighting the torches.
PelicanPines
ALLIANCE MEMBER
Watched a guy come into my local ACE hardware to warranty a box of about 30 rusted craftsman sockets and wrenches. He said he couldn't use rusted tools because they don't work. This ACE has all nos USA stuff on the shelf. They turned him away. I offered him 5 bucks... he said he paid more and stormed off.
A tool is a tool... remove the rust and take care of them... they will work just fine. It's not jewelry you wear to fancy parties. They shouldn't warranty rust on any tool from any manufacturer. Just my opinion...
carry on... making popcorn.
A tool is a tool... remove the rust and take care of them... they will work just fine. It's not jewelry you wear to fancy parties. They shouldn't warranty rust on any tool from any manufacturer. Just my opinion...
carry on... making popcorn.
dkroth
Well-known member
Suspendisse sit amet dolor erat.
trackwelder
Well-known member
If you think people are jealous or feel cheated here you need to read between the lines. What did you expect a pat on the back from the guys?
Maybe your next garbage pile find Snap On will tell you to pound sand. I have lots of used tools that are a little rusty, they work fine for me. I blame Snap On for granting this type of warranty service.
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R.Anderson
Well-known member
Stress is a lot of pain. ?
What does that translate to on GJ? Im guessing "**** hurt" in some way.Yea I might get bashed here but oh well....I have bought several used snap on tools(and new)....I have warrantied a few items I bought used(I broke them).....but if I found an entire tool chest of broken snap on tools I would NOT try to warranty them.....this would feel wrong.....I would not try to warranty tools that were broken in the 1st place.
2jz4me
Well-known member
Lol, there is not a single person on here that would not take a car part or entire car for that matter and have it replaced or repaired under warranty just because they bought it used. Nobody, zero, zilch. If you bought a used car that was still under warranty you would have it repaired under warranty. If you bought a really used car that had a part on it that stopped working and it was still under warranty, you would replace under the warranty. Period. Somebody can try to blur the lines all they want, it is exactly the same thing and replacing a broken tool that you are not the original purchaser of.
Flivver250
Well-known member
Snap-On is a quality company. Not surprised.
PelicanPines
ALLIANCE MEMBER
They don't replace a car under warranty because its a bit rusty or the chrome isn't as shiny as new. No car warranty would cover wear or natural aging.
The issue is coming from people getting a bunch of used tools and thinking they are warrantied for life... so give me brand new ones instead, which shockingly the manufactures sometimes do, which in turn drives up the legit tool owners starting price.
hangfirew8
Well-known member
The cost of generating good will by replacing tools is trivial compared to the cost of national advertising. It's not like the tools cost them the retail price, or even the wholesale price. The effectiveness of that good will, when compared to the results of national advertising, I would argue, makes it a great investment.
It's not like they're losing a retail sale, either. I think it is highly unlikely these replaced tools will end up on the aftermarket, at least not until the OP's demise (sorry).
Snap On agreed- ahead of time- to replace these tools. Snap On is doing this in their own best interest. I can only attribute the rabid response, trying to defend SO from something they are quite willing to do, to something in the Kool Aid.
It's not like they're losing a retail sale, either. I think it is highly unlikely these replaced tools will end up on the aftermarket, at least not until the OP's demise (sorry).
Snap On agreed- ahead of time- to replace these tools. Snap On is doing this in their own best interest. I can only attribute the rabid response, trying to defend SO from something they are quite willing to do, to something in the Kool Aid.
mmack66
Well-known member
trackwelder
Well-known member
And next month when they deny his warranty request what then? Is it really their best interest to replace abused, neglected tools? I find this scenario no different than the guy that buys a new tool returns it to the store when finished with the project...drives up costs and makes it harder for warranty claims that are valid.
2jz4me
Well-known member
Actually, there have been warranties for rust but I won't go into that. Either way, the OP sent a bunch of tools to snap on for them to evaluate for replacement. Some of them could have been broke, some of them could have been rusty, either way SNAP ON decided what to replace and what no to. I'm not sure what everybody has a problem with. I dare anybody on this forum to tell me they haven't said "I wonder if I can get that replaced under warranty" to themselves or somebody else and then tested the limits to which they could get a product replaced under warranty despite what the warranty actually said it covered.
hangfirew8
Well-known member
1. I'll trust Snap On management's judgment over yours, as to what is in their best interest. They are, after all, running a profitable company. Whatever they've been doing seems to be working for them.
2. You just avoid the good will issue and ask the same questions again and make the same arguments. I attribute your inability to deal with other ideas to the Kool Aid, or perhaps the same genetic propensity that leaves you vulnerable to the Kool Aid.
PelicanPines
ALLIANCE MEMBER
You knew exactly what i was talking about. I clearly didn't say rust thru which is covered under certain situations... And to your comment about "wonder if i can get this warrantied thought." I have one thing to say... i'm honest... not a "self entitled fraud seeking thinker"... so count me as NOT one of those that would even consider it.
If I break it... or i bought it NEW broken... is the limit of an honest warranty.
IBTL
trackwelder
Well-known member
I bet your gathering your neglected junk up to send in today.
hangfirew8
Well-known member
lol I have very little SO stuff, and none of it is broken at the moment. (or rusted)
What you refuse to deal with is this: great warranty service drives up used prices. High used prices drive more people to buy new than used, both because of the small price difference, and a greater confidence of retained value.
That, plus the good will I mentioned (and you refuse to deal with), makes generous replacement a good business decision on SO's part.
trackwelder
Well-known member
I'm not refusing to deal with anything. You refuse to except that I have my own opinion on the matter as do you. Now get out and find yourself some rusted stuff to trade in for some shiny chrome.
hangfirew8
Well-known member
lol I have better things to do with my time. If I really want more tools, I will order some.
Mine smells like flowers.Mine too. I think we can consider this matter closed. Some agree with me, some don't. Opinions are like butts. Everyone has one and they all stink. In the end, I had an easier time explaining the matter at hand to Snap On themselves than I did sharing some kind words in their regard on this forum. That really says something...
mingus2112
Well-known member
- Joined
- Dec 31, 2012
- Messages
- 59
I'm not saying what i'd do in this case (never been in the situation), but there's a parallel between Snap-On and LL Bean here. I read an interview with the current CEO of LL Bean a couple years ago discussing their "guarantee." For anyone who doesn't know, their policy is that if you don't want it anymore for any reason, bring it back for exchange or credit. They don't want you to have anything with their name on it that you don't want. When asked what he thought about people "abusing" the policy for bringing back used items simply because they don't want them anymore or stuff they found at a thrift store, he simply said it didn't bother him or hurt the company in any way. The people who actually take advantage of that warranty are actually far less than you would expect and the reputation they maintain by offering that kind of service is worth the costs. Like Snap-On, they barely have to advertise. (Unlike Snap-On, their quality control on SOME - but not most - products has gone down over the years, but that's a different story)
Is it unethical to buy broken tools and warranty them? I don't know, maybe, but I would think it's more unethical towards the original owner who could have legitimately done the same thing and then kept and/or sold them. I think it's more like getting a super bargain at a garage sale because the owner didn't know what he/she was selling. Would you tell the owner "you're selling this for $5 - it's worth $50?" In my case, I might do the same thing (if it was broken - not if it was a little rusted or needed to be cleaned), but it would definitely be for personal use - not to resell.
-J
Is it unethical to buy broken tools and warranty them? I don't know, maybe, but I would think it's more unethical towards the original owner who could have legitimately done the same thing and then kept and/or sold them. I think it's more like getting a super bargain at a garage sale because the owner didn't know what he/she was selling. Would you tell the owner "you're selling this for $5 - it's worth $50?" In my case, I might do the same thing (if it was broken - not if it was a little rusted or needed to be cleaned), but it would definitely be for personal use - not to resell.
-J
^^^^^ Some parallel - Many web reports claim 97% of their products are off shore. About opposite snap-on.
SOURCE: http://www.counterpunch.org/2011/12/01/l-l-bean-and-the-myth-of-made-in-america/
As far as car and car part warranties tell me how long are those warranties. The last car I bought new off the lot didn't have a very long warranty and I had to take it in regularly for "Scheduled Maintenance" which cost a fortune and voided the warranty if I didn't comply. I've never bought a new car again. We're comparing apples to oranges here. Tools that are far older than any of these parts under warranty or clothing made in Bangladesh sweat factories. Kind of useless comparisons.
I've come to the conclusion there are basically 2 types of people on this board.
Type A are those who do work with tools and who's main concern is the job at hand. They choose their tools based on reputation, design, strength, reliability etc and if or when a tool breaks their main train of thought remains focused on the work and getting it done. Their mind barely even skips over to thinking about warrantying the tool until maybe when the truck pulls up.
Type B folks seem to dwell on warranty issues and the idea that you can get new tools if one is broken. These are the people who are always starting these threads.
Type A members have work on their consciousness.
Type B members have new shiny tools and free replacement tools on a large percentage of their consciousness.
Nough said, now get to work you bastards!
Copied from the web (see SOURCE below) said:
SOURCE: http://www.counterpunch.org/2011/12/01/l-l-bean-and-the-myth-of-made-in-america/
As far as car and car part warranties tell me how long are those warranties. The last car I bought new off the lot didn't have a very long warranty and I had to take it in regularly for "Scheduled Maintenance" which cost a fortune and voided the warranty if I didn't comply. I've never bought a new car again. We're comparing apples to oranges here. Tools that are far older than any of these parts under warranty or clothing made in Bangladesh sweat factories. Kind of useless comparisons.
I've come to the conclusion there are basically 2 types of people on this board.
Type A are those who do work with tools and who's main concern is the job at hand. They choose their tools based on reputation, design, strength, reliability etc and if or when a tool breaks their main train of thought remains focused on the work and getting it done. Their mind barely even skips over to thinking about warrantying the tool until maybe when the truck pulls up.
Type B folks seem to dwell on warranty issues and the idea that you can get new tools if one is broken. These are the people who are always starting these threads.
Type A members have work on their consciousness.
Type B members have new shiny tools and free replacement tools on a large percentage of their consciousness.
Nough said, now get to work you bastards!
mmack66
Well-known member
Type A are those who do work with tools and who's main concern is the job at hand. They choose their tools based on reputation, design, strength, reliability etc and if or when a tool breaks their main train of thought remains focused on the work and getting it done. Their mind barely even skips over to thinking about warrantying the tool until maybe when the truck pulls up.
Type B folks seem to dwell on warranty issues and the idea that you can get new tools if one is broken. These are the people who are always starting these threads.
Type A members have work on their consciousness.
Type B members have new shiny tools and free replacement tools on a large percentage of their consciousness.
Nough said, now get to work you bastards!
What happens when they are asleep?
trainer
Well-known member
I bet the actual cost to manufacture a snap-on wrench or screwdriver is so low that it isnt even a factor when they decide if they are going to warrant an item or not.
Of course, the cost to manufacture and what the dealer on the truck pays to SO are very different.
Of course, the cost to manufacture and what the dealer on the truck pays to SO are very different.
K-Dog
Well-known member
I talked to my SO dealer today about this thread. She said its no big deal where the tool came from, how old it is, how many owners it has had or how many you bring in all at once.
Maybe my Snap-On dealer is just cooler than most....
Maybe my Snap-On dealer is just cooler than most....