Amazing that I found this subject. Someone at work lost my 14mm deep 3/8 impact socket. Couldn’t find individuals for sale. Emailed them to ask if they can price one for me. Asked for my shipping info and sent one to my house for free. I was floored
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Simple. Service. Say it y'all, Seeeerrrrrvvvvviiiiccccceeeee. You had me at hello.
I love tools, but I love a company that responds even more.
Their webpage is smart, logical, and organized very well. And their sets are COMPLETE! Don't care if it has a 2mm 3/4' drive socket I'll never use. Damn thing is in there, and satisfies my OCD need for every number 1-100. No "Where the hell is 78 when you need it the only time in my life."
I have a **** ton of CM tools but shopping their sets on the ****** Sears site, or anywhere really is maddening. 500 sets and they are all different and incomplete.
I think they are competing very well.