before last

, I found a great deal on a heated vest in my son's size, with an included battery. this was important since while he has some M18 stuff, he doesn't have any M12. I had a still new in package 2AH M12 battery, so I added that to the gift. somehow, I figured out that there was a "rebate" offer from Milwaukee, offering, as I recall, a battery operated hand warmer (I am not really clear on the details, as it was really a bonus kind of thing).
aaannnyyywwwaaayyy, I got a letter from Milwaukee in the mail a few days ago. inside was a letter, telling me that they had "depleted the inventory on the seasonal item you had chosen". they said that they had sent me email in March, from survey monkey, but I had not responded, so now they were sending me a letter. they offered me a 48-59-2420 "M12 12-Volt Lithium-Ion Compact Battery Pack 2.0Ah and Charger Starter Kit" along with either a 2592-20 "M12 12-Volt Lithium-Ion Cordless Bluetooth Wireless Jobsite Speaker (Tool-Only)" or a 2462-20 "M12 12-Volt Lithium-Ion Cordless 1/4 in. Hex Impact (Tool-Only)" as replacement for the depleted seasonal item.
now, I had completely forgotten about this. it was, as I said, a bonus kind of thing, and did not really effect my purchasing decision. March was about the time I was replacing my laptop, so I can easily believe that I missed the email.
I am very impressed that they kept after this, and offered me a choice of replacement options. it speaks well of them that they didn't just ignore it, and tell people who contacted them that the deal had been over subscribed, and they were sorry but they had nothing to ship.