Dear Mr. Kritzer
You, sir, are a Class Act.
I believe my blood pressure is elevated higher than yours from simply reading the running diatribes from JCS_in_KY and Jimval – and I have no relationship with you, your products or your company whatsoever. I truly do not understand how you put up with ungrateful customers – but I guess that’s the bane of all businessmen. To be fair, Jimval has fired only a single volley across your bow (so far); JCS_in_KY does appear to have . . . . issues.
Let me address your unanswered question first: “What did you think about the website? Did it answer all your questions?”
While I have not taken the opportunity to thoroughly read the entire site, what I have read I find to be informative, useful, well supported with photos and/or diagrams, and nearly complete.
• This is one of the few sites I have seen that divided the FAQs into functional categories. I like it – I don’t have to plow through what I consider unnecessary stuff to get to what I want to know.
• The photos/diagrams load quickly (even in Kabul) and are clear and useful
• Many – if not all of the questions – asked on this thread are answered on the web-site. Too many of the posters on bulletin boards today are too lazy to look for the information they desire; they seem to expect others to do the research for them. To wit: power requirements are specified (as another poster provided) for both 110 and 220 sources; the d*** things ARE bolted to the floor (I learned that a minute into reading your site); concrete thickness and quality requirements and positioning of lift pads (relative to walls, seams, cuts and other mounting bolts) are clearly spelled out on at least two locations and maybe more (like I said I haven’t explored the entire site).
• You caution the reader that the description of the installation is for demonstration purposes only but I found the demo to be so clear and supported with such great photos that anyone could install the lift based on the photos and with access to the proper tools.
• The “How does it work?” page is particularly useful and also well supported with photos.
• I also like “Optional power unit station” – very tidy for the cramped attached-garage user
Let me expand on the “nearly complete” comment.
I am nearing retirement and intend to play with things automotive when I do. Why else would anyone visit this web-site more than once? My automotive hobby is split between American Muscle and Brit Sports. The current collection has 2 x Jag E-Types, V-12’s both; and a soon-to-be added GS Stage 1 (or Skylark clone if that is too expensive).
That leads to my first criticism: minimum lift height. I have had my low-slung Jags on several lifts over the years and countries (27+ years in US Army). There are some styles of lifts that have a cross connecting beam (I an sure ‘it’ has a name but I have no clue what it might be) along the floor and my Jags drag bottom on some. Your new lift model has no such “obstacle”. But the other “obstacle” I face is the Jag’s 5” ground clearance (no better or worse than today’s ’Vettes) sometimes makes it impossible to get the lift arms/pads under the vehicle. OOOPS: just found the minimum pad height is 3.5”/89 centimeters on the Specifications page. THANX!! Just to save a bit of face – do you/will you have taller pads to lift SUVs without fouling the body work? (SWMBO’s daily driver is an SUV.)
Second comment. But a preface first: I suspect this lift is being marketed to the guy with an automotive bug bite and a two-car attached garage with low ceiling. This lift is the ideal solution for that guy; or for the guy whose wallet allowed a nice detached but couldn’t reach far enough to cover the cost of a lift. BUT – for the guy with a bit more space to work with, it could be foreseeable that he would want to place the lift over here for some work but over there for long term work or short term storage (see the way I waving my arms). So, that raises two unanswered questions:
• To position the lift on multiple sites (or in multiple garages) can you easily order a second set of MaxJax™ concrete anchors?
• And once a vehicle has been lifted, what is the safe duration it can hang (I suspect the answer is indefinite because I read the site and recall being told to always use safety pins in the lift before working beneath the vehicle. Therefore, the weight is maintained by the mechanical pins and not the hydraulic pressure; but there may be other considerations.) Your photo on the Features page shows a single pin safety pin hole – are there others and if so at what height(s)?
Thank you, sir, for your patience, forebearance and release of what appears to be an excellent product.
Craig Balzer