Tool truck "convenience"

[nahuebsch82]

I am not a huge tool truck purchaser however alot of my coworkers are. 90% of the time...Matco and Snappy don't have what you need in stock and at ATLEAST another week to get, most the time longer. I can go to, insert big-box store here, anytime and 90% of the time they have what I need any time of the week. So where is this "convenience" I hear of???

 

[Kracin]

because they have a truck, not an entire inventory? i guess you could call ahead into the future and tell them that you need X socket set because of a problematic car/job. and they could read your mind and order in the right stuff before they get there?


i find the same thing pretty comical

 

[Stooge]

im just getting into using the snappy truck that stops at the industrial lot my buddy's paint shop is at and i go there after my day job and help out sometimes, and so far its (.)(.) . he's there twice a week and it seems if i ask about something he doesnt have on a tuesday, he has it on thursday. works fine for me as i dont work in a garage as my regular job so time isnt as important as it would be for a tech. i pay in cash and he cuts me a break which is nice being a new customer and all, so i save a little from buying off the SO site.

 

[firebox40dash5]

I totally understand that they can't carry everything... although I've asked a few times for some pretty common stuff, and been SOL.

But when it takes over a week, I really do wonder where that convenience everyone cites as a reason for the high price went. Example: I ordered the set of 3/8 pinless impact swivels from my Matco guy. First week goes by, nada. Second week, apparently Fedex screwed up delivery. By this time, I had a 1/4 set in my hands, which I had found at a slightly better discount than he gave me, including shipping. The 3rd week, I got what I ordered a month ago.

Kinda blows the argument out of the water when I could have just ordered them from the site, and gotten them sooner, and on whatever day of the week they arrived. Same kinda thing with warranty- sure it's nice to have someone pick it up from you and deliver the new one, but what about when it's a 2-week turnaround?

 

[scarney1988]

IMO, The amount of convenience depends on the franchisee. I have worked at a quite a few shops and each driver is different. The true proffessionals make sure you get your stuff because they know how easy it is to get tools other places. Their advantage of convenience has been mitigated by online shopping and free shipping from most tool suppliers (ie tooltopia.com).

Also, as someone said before, if you are paying cash you can often negotiate a lower price. The cheapest time to negotiate is before you purchase. Just ask, they know they are competing with craigslist, ebay, garage sales, online suppliers etc...

Good luck

 

[purplezr2]

Honestly if you can buy it in a big box store and your driver doesn't have it more then likely he doesn't have a well stocked truck. I would say thing that your dealer doesn't have are more then likely going to be difficult to find local, especially if you live in a rural area. I have a industrial dealer, I get my stuff in a day or two via UPS.

 

[Kracin]

IMO, The amount of convenience depends on the franchisee. I have worked at a quite a few shops and each driver is different. The true proffessionals make sure you get your stuff because they know how easy it is to get tools other places. Their advantage of convenience has been mitigated by online shopping and free shipping from most tool suppliers (ie tooltopia.com).

Also, as someone said before, if you are paying cash you can often negotiate a lower price. The cheapest time to negotiate is before you purchase. Just ask, they know they are competing with craigslist, ebay, garage sales, online suppliers etc...

Good luck

negotiate a price.... lawl.

maybe 10 years ago it was more convenient, but if they don't step their game up, then say bye bye to most of them.

if it takes them more than 2 days to get something, they are already slower than 99% of all amazon tool orders from a vendor that offers the lowest price. no haggling, or bartering, or halfzies-tradeins. find the lowest offer, buy, get it in 2 days. done.

 

[RatchetMan]

I believe the current Snapon business model of having guys drive around is outdated and archaic. Best thing they could do would be to cut out the drivers and pick a retailer to stock their tools. The pros could stop by in their off hours and shop and it would open up the tools to the average Joe as well. Shopping on the website is ok but it's nothing like being able to see the tools in person.

The pros use Dewalt, Milwaukee, etc. tools and they aren't required to wait for a little truck to come visit them so they can buy more. I recently requested that I be contacted by a Snapon driver but heard nothing. Yet, if you believe what you read on this site, anytime I order a tool online my local driver gets a cut of the action even if he had nothing to do with the transaction. That's dumb and no wonder people go to eBay to buy stuff.

 

[Kracin]

I believe the current Snapon business model of having guys drive around is outdated and archaic. Best thing they could do would be to cut out the drivers and pick a retailer to stock their tools. The pros could stop by in their off hours and shop and it would open up the tools to the average Joe as well. Shopping on the website is ok but it's nothing like being able to see the tools in person.

The pros use Dewalt, Milwaukee, etc. tools and they aren't required to wait for a little truck to come visit them so they can buy more. I recently requested that I be contacted by a Snapon driver but heard nothing. Yet, if you believe what you read on this site, anytime I order a tool online my local driver gets a cut of the action even if he had nothing to do with the transaction. That's dumb and no wonder people go to eBay to buy stuff.

honestly, their best bet would be a nearby "vendor" location, where people could walk in a buy anything. and then have people order tools online. and have delivery drivers take those orders out with an estimated time of arrival, like a fast food delivery joint.

if it takes 5 hours oh well, if it takes 1 hour, great!. but they may as well cut out the trucks and go pure service on demand. have warehouses stocked at certain locations with every tool in the catalog, ready to be sent out




is that gonna happen? no, they love it that there are so many impulse buyers that throw money at the truck drivers when they swing by with a truck full of tools. i love walking onto a snap-on truck every once in a while to browse, but i won't purchase anything, because my 30 dollar ratchet does just as well for my professional needs.

 

[Buckgnarly]

I think the driver is a HUGE factor. My local Matco guy is great and you can set your watch by him. The Snap On guy not so much. I see all these guys getting promos and my guy does not get ****.
I think the interwebz has also changed the game, too easy to shop around and not wait a week for the guy to show up...if he even does.

 

[purplezr2]

I believe the current Snapon business model of having guys drive around is outdated and archaic. Best thing they could do would be to cut out the drivers and pick a retailer to stock their tools. The pros could stop by in their off hours and shop and it would open up the tools to the average Joe as well. Shopping on the website is ok but it's nothing like being able to see the tools in person.

The pros use Dewalt, Milwaukee, etc. tools and they aren't required to wait for a little truck to come visit them so they can buy more. I recently requested that I be contacted by a Snapon driver but heard nothing. Yet, if you believe what you read on this site, anytime I order a tool online my local driver gets a cut of the action even if he had nothing to do with the transaction. That's dumb and no wonder people go to eBay to buy stuff.

Guessing most guys don't want to go running from store to store to find tools after working long days.

 

[Spudland_Dave]

Guessing most guys don't want to go running from store to store to find tools after working long days.

True, and I'm also guessing that the people who say Tool Trucks are Outdated are people who arent visited by one, and dont have access to one, and if they ever have stepped onto one, are posting that the driver is a dink because he charges full price to a completely new off the street customer.

IF you have access to a truck, and that truck is driven by a good guy, IMO there is no better place to buy tools.

You just cant compare doing business with a handshake and smile to clicking a few buttons on a screen.

 

[byoungblood]

I believe the current Snapon business model of having guys drive around is outdated and archaic. Best thing they could do would be to cut out the drivers and pick a retailer to stock their tools. The pros could stop by in their off hours and shop and it would open up the tools to the average Joe as well. Shopping on the website is ok but it's nothing like being able to see the tools in person.

Exactly. Techs are slowly starting to figure out that what they are really paying for is nothing but an extra layer of overhead and a huge margin for SO corporate. Frankly, with most hard line stuff, even being able to handle it in person is over-rated. It isn't like you're buying a TV where you want to evaluate picture quality, etc., side by side.

Buying online has made the tool truck guy obsolete, except for exchanging broken stuff. Even then, unless they have it on the truck, you're still potentially going to wait a few days or maybe even a week or two to get it swapped out. Unless you live in the boonies, there's probably a local distributor of an industrial brand, or a phone call will get you a new tool (so has been my experience with Proto and Wright) within a couple of days.

I recently requested that I be contacted by a Snapon driver but heard nothing. Yet, if you believe what you read on this site, anytime I order a tool online my local driver gets a cut of the action even if he had nothing to do with the transaction. That's dumb and no wonder people go to eBay to buy stuff.

I've figured out that if you aren't a business, the driver probably isn't going to call or e-mail. I actually got the local Cornwell guy return an e-mail, but as soon as I mentioned that I needed to warranty a tool, he claimed that Cornwell didn't make it any more (it was a 3/8" speeder that I've had for almost 20 years, there's one right on their website) and never contacted me again.

 

[RatchetMan]

Guessing most guys don't want to go running from store to store to find tools after working long days.

I don't believe that. You are telling me that no pro mechanic ever has time to go to Home Depot or Ace Hardware because he is too tired?

 

[Stooge]

IF you have access to a truck, and that truck is driven by a good guy, IMO there is no better place to buy tools.

You just cant compare doing business with a handshake and smile to clicking a few buttons on a screen.

This,
im no pro and there arent alot of mechanic tool houses around my area so i am usually stuck to having to order online, but the last few months of being able to walk onto the SO truck, handle the tools and ask questions before i buy and walk out with quality items in hand in the matter of a few minutes rather than when UPS delivers them still makes me grin. i order stuff online all the time though, as some of the SO prices are a little much to swallow but being able to touch something rather than try and magnify the image on a screen before handing over my hard earned money goes a long way with me and makes the extra cost slightly easier to justify.

 

[Davefr]

I can go to, insert big-box store here, anytime and 90% of the time they have what I need any time of the week.

On what planet???

I can't think of a single big box store that has anything but the "bare bones" basics. I don't think you can even buy an individual socket at Home Crapo or Wal Mart!!

If you want a quality name brand USA tool they're unobtanium in mainstream US B&M retail.

I think SO should set up something like Amazon's Prime or MSC's next day air at ground prices.

 

[Kracin]

I don't believe that. You are telling me that no pro mechanic ever has time to go to Home Depot or Ace Hardware because he is too tired?

i frequently put in 50 hours a week right now, and was doing even more before in a plant that puts any autoshop to shame when it comes to heat, cold, dirt, everything. and i was never too tired to get to the store to get what i needed.


but it sure is a nice sales pitch to make it feel "relaxing" when the tools come to you for 5x the price

 

[nowlan]

The mechanics around here, already get their car parts delivered from local auto supply stores. Mechanics might only keep inventory of common brake pads etc, and fluids. Anything else, they ring the store, and they have a driver deliver things.

I dont see a reason they couldnt start supplying tools if they dont already.

Seem to recall another tale, where the truck driver's finances dictate how fast he get your special order parts. If he has maxed his credit with snapon, it takes longer. Stuff I read here I believe.

 

[Kracin]

On what planet???

I can't think of a single big box store that has anything but the "bare bones" basics. I don't think you can even buy an individual socket at Home Crapo or Wal Mart!!

If you want a quality name brand USA tool they're unobtanium in mainstream US B&M retail.

I think SO should set up something like Amazon's Prime or MSC's next day air at ground prices.

lowes has a huge selection of individual sockets, so does any sears with a tool section.

granted some, but not all home depot have individual husky stuff.

plus any auto parts store has a socket you need.

scoff all you want at it, but i used a 23mm duralast socket to torque my crank bolt down to 243 ft/lbs, didn't have an issue. the issue is the guy who thinks you can only buy a truck brand for some reason

 

[sberry]

And they wonder why I argue the point.. hahaha

But I agree I cant think of any real benifit to the customer of a tool truck,,,,, however,,, ts a good business model for the vendor,,, they should do just what they are doing if its working. I aint going to the store should they open one, I think they should and will keep the trucks. It would fail if they became another store.

 

[Kracin]

The mechanics around here, already get their car parts delivered from local auto supply stores. Mechanics might only keep inventory of common brake pads etc, and fluids. Anything else, they ring the store, and they have a driver deliver things.

I dont see a reason they couldnt start supplying tools if they dont already.

Seem to recall another tale, where the truck driver's finances dictate how fast he get your special order parts. If he has maxed his credit with snapon, it takes longer. Stuff I read here I believe.

i remember a few times in the past where a special tool was needed with the parts, and napa offered to ring it up over the phone and send it with the parts guy. not like its a problem, and honestly, it's a more economical business model to have a warehouse and a few delivery drivers who take tools back and forth for shops in the area.

 

[sberry]

I dont see a reason they couldnt start supplying tools if they dont already.

They do, have bought hundreds of things from them. Lots of them used to be SK dealers. My local store will warranty a busted socket,,, delivered in an hour if I want.

 

[Kracin]

And they wonder why I argue the point.. hahaha

But I agree I cant think of any real benifit to the customer of a tool truck,,,,, however,,, ts a good business model for the vendor,,, they should do just what they are doing if its working. I aint going to the store should they open one, I think they should and will keep the trucks. It would fail if they became another store.

it would fail as a store because the misty eyes of the tool truck lovers would dry up, and anyone standing in a store seeing a price tag of 100 for a 3/8 snap-on, or 19.99 for any of the other brands on the shelf. and the snap-on will start collecting dust. once the novelty of the truck guy coming to the shop every day to let you ***** his selection wears off, so will the brand. and they will be forced to find new ways to keep people buying.

i doubt the brand will ever die unless there is some huge corporate mishap, but it might just be a whole lot harder for those guys who invested 20-30k in snap-on to get the same service they paid for 10 years ago.

 

[sberry]

I love all the box stores,, they can store it on their shelves till I need it. I bought 4 single tools from them last week.

There is a limit to how much stuff someone needs. I know how little it can take and also how much it requires to be effecient and some deals you just got to have, no way around a Northstar water pump wrench and no reason to spend more than auto parts store for it, use mine once, no one has even borrowed it.

What I really love about this whole tool deal is that it got so cheap, good and affordable, takesd a lot of guess work out of it. There is no practical sense3 for anyone thaqt needs or wants these days not to own a socket set that can give a lifetime of service,, some as low as 20$,,, or no excuse not to replace a lost item or have to do without because a few general hand tools are too expensive.

I actually think the Walmart stuff is as good or better than Sears which is about the bottom of the line these days,,, but,,, its also cheap and works, junk or not its a value to the user and they wouldnt gain any if much by replacing most of it with stuff that cost 20X.

Even better for quality is the Stanley 1/2 socket set for like 18$,, really insane low price and the stuff is really good. I have used a few pieces, seen it used.abused, the only reason I dont own it is I already have more than I can use from long time ago.

Doesnt take much to recouple 20$ from a socket set, 200 is another gut wrenching matter.

 

[Hiball]

OMG.. Tool Trucks aren't for Everyone.. When will you guys ever get tired of debating whether you should or shouldn't invest in there Product or Service. Its Fairly Simple.. If you don't feel like the Service is worth it on a Individual Level, Simply don't buy from them. My Goodness.. IMO Experience, When i have stepped on a Truck in the Past and seen Bare shelves on a Regular basis, its not long before he is closing up shop. I will say that My Snappy Guy has a full stocked Truck most of the Time and i suspect that once you have been in the Business for awhile, You get a fairly good idea of what Tools are required from Dealer to Dealer and which ones Fail sooner than later and its Easier to Keep the Proper Inventory.

 

[Kracin]

OMG.. Tool Trucks aren't for Everyone.. When will you guys ever get tired of debating whether you should or shouldn't invest in there Product or Service. Its Fairly Simple.. If you don't feel like the Service is worth it on a Individual Level, Simply don't buy from them. My Goodness.. IMO Experience, When i have stepped on a Truck in the Past and seen Bare shelves on a Regular basis, its not long before he is closing up shop. I will say that My Snappy Guy has a full stocked Truck most of the Time and i suspect that once you have been in the Business for awhile, You get a fairly good idea of what Tools are required from Dealer to Dealer and which ones Fail sooner than later and its Easier to Keep the Proper Inventory.

thread is about the convenience of tool trucks. just like anything else, we all have an opinion, and this is a place to voice opinions.

and just how some tool truck enthusiasts that would die if their tools didn't have matching script with the same sort of underline on all of them. anti-tool truck guys are just as quick to give their own 2 cents.


its an online forum.

 

[Hiball]

thread is about the convenience of tool trucks. just like anything else, we all have an opinion, and this is a place to voice opinions.

and just how some tool truck enthusiasts that would die if their tools didn't have matching script with the same sort of underline on all of them. anti-tool truck guys are just as quick to give their own 2 cents.


its an online forum.

Once you have been here for a few years, You will figure it out... This place used to have "Real Tool Discussions". Maybe its Just Me... but these whole classifications such as "anti-tool guys" or "Kool Aid Drinkers" is getting old on a Personal Level. How many times can a Person type the Same **** over and over and Not get tired of it? Maybe its just a sign of the Times for Me.. Im not bashing your Opinion, its Yours.. You can copy/Paste it as many times as you feel necessary. I just wonder sometimes.. Enjoy your Discussions fella's. Its More than likely Me..

Im Off to Change Injectors/Glow Plugs/return Lines on my 86 F250.. If anyone is Interested in Tools in Action versus Action about Tools.. Give me a Shout. Ill Post up some Pics.

 

[Kracin]

Once you have been here for a few years, You will figure it out... This place used to have "Real Tool Discussions". Maybe its Just Me... but these whole classifications such as "anti-tool guys" or "Kool Aid Drinkers" is getting old on a Personal Level. How many times can a Person type the Same **** over and over and Not get tired of it? Maybe its just a sign of the Times for Me.. Im not bashing your Opinion, its Yours.. You can copy/Paste it as many times as you feel necessary. I just wonder sometimes.. Enjoy your Discussions fella's.

don't have to be part of a forum to hear the same old stuff time and time again, the internet didn't invent the tool truck followers.


depends on what you mean by a "real tool discussion" i would love to have a discussion about real tool info, whats good, what doesn't work, and is in a good price range etc. but you get either tool truck bashing, or store brand bashing. not much in between.

i'm not anti snap-on, or anti tool truck, i just don't agree with their business model, and i'll say it. definitely not just throwing out hearsay about them either


everybody gets tired of the same old stuff eventually.



i joined the forum because i kept getting directed here whenever i'd search for specific tools trying to find out if they were decent or not before picking them up. and i quickly found out what this place is like, so i stay out of certain threads, and i entertain myself in others.

 

[sberry]

To me the question is,,, is the opinion fairly accurate or just an opinion? On occasion I think Hibal can assume I am anti truck, actually quite the opposite. Where my opinion may differ is if I think it all makes any difference, my view is its not worth it to the new guy thats asking, that he can never gsain the return, that his money is better spent on some books than "better" tools. I also think the busted knuckle from inferior tool is highly over rated and 95% of those will hurt themselves with any tool.

I skin myself only rarely on occasion anymore and it usually doesnt have much to do with the tool. Almost all due to hurry.

 

[redwrench60]

Jesus. Fine we get it, tool trucks ****, Snap On *****, they all ****. Now that we've solved that what should we talk about now?

 

[redwrench60]

One more time.......Gawdalmighty!!

 

[jjjrmx5]

So where is this "convenience" I hear of???

If you work in a larger facility or in a mfg. or industrial type workplace , the convenience is a very large selling point.

We have a $10,000 a month revolving credit line with our S-O driver and use it heavily, but should we need a tool, it will be delivered in 2 days or drop shipped via the driver.

Break a tool, it is fixed on the spot or a loaner given until your tool is repaired.

Is this the norm, no, but service varies from driver to driver and from account to account.
80/20 rule in full effect.

Snap-on also sells many specialty tools that local autos stores and certainly B&M stores do not and never will carry.

I find Snap-On tools rank nearly at the pinnacle of quality and durability and you pay for that. Much like anything else. And you pay for the convenience of the tool being hand delivered to your workplace.
Whether you buy from teh website or the driver, the price is never cheap. But for some if not many, the price is offset by the high quality tool you recieve and the service and warranty behind that tool.

Price too high? Then don't buy.
Don't have access to a tool truck? Then buy online or don't buy.
Think the "kool Aid" is over-rated? Then don't buy.

Sounds like buying from your local Sears, Home Depot or Lowes is best for ya.
Good luck.
I'd suggest Grainger is you want "quality" tools but then we are back to the price-point whining and bitching as always.

It never ends here on GJ.
Tis' sad.

 

[Kracin]

If you work in a larger facility or in a mfg. or industrial type workplace , the convenience is a very large selling point.

We have a $10,000 a month revolving credit line with our S-O driver and use it heavily, but should we need a tool, it will be delivered in 2 days or drop shipped via the driver.

Break a tool, it is fixed on the spot or a loaner given until your tool is repaired.

Is this the norm, no, but service varies from driver to driver and from account to account.
80/20 rule in full effect.

Snap-on also sells many specialty tools that local autos stores and certainly B&M stores do not and never will carry.

I find Snap-On tools rank nearly at the pinnacle of quality and durability and you pay for that. Much like anything else. And you pay for the convenience of the tool being hand delivered to your workplace.
Whether you buy from teh website or the driver, the price is never cheap. But for some if not many, the price is offset by the high quality tool you recieve and the service and warranty behind that tool.

Price too high? Then don't buy.
Don't have access to a tool truck? Then buy online or don't buy.
Think the "kool Aid" is over-rated? Then don't buy.

Sounds like buying from your local Sears, Home Depot or Lowes is best for ya.
Good luck.
I'd suggest Grainger is you want "quality" tools but then we are back to the price-point whining and bitching as always.

It never ends here on GJ.
Tis' sad.

i have worked in large facility manufacturing for a while and none of the guys at multiple facilities have even thought about using snap-on at work.

and any tools needing to be ordered, were done on the company dime, and brought in withing 2 days anyway. all american made, all cheaper (although still expensive through grainger, or mcmaster carr, etc)

snap-on is pretty much an automotive thing from my experience

 

[Davefr]

snap-on is pretty much an automotive thing from my experience

Actual they do about 34% Industrial/Commercial (or about $1B annually). Most of it is "house" accounts.

 

[wmartin]

On what planet???

I can't think of a single big box store that has anything but the "bare bones" basics. I don't think you can even buy an individual socket at Home Crapo or Wal Mart!!

If you want a quality name brand USA tool they're unobtanium in mainstream US B&M retail.

I think SO should set up something like Amazon's Prime or MSC's next day air at ground prices.

That makes the most sense to me, too. The delivery infrastructure is much better/bigger than it used to be, and a few warehouses are much more likely to have all of the less common items than a truck will. It doesn't solve 100% of the problem, but I can see next day delivery killing off the Fuller Brush Man approach.

If nothing else, the manufacturer will make more money per item if they kill off the middle man.

The tricky thing is the change over from using reps to direct sales, that's a real company killer if done incorrectly. Most of the manufacturing companies I've worked for have had raging internal arguments about direct sales vs. dealers vs. independent reps. The transition in the way your sales channels work is a dangerous time....plus there's a tangle of contracts and (probably) state law in place that make it an ugly thing.

Sometimes companies just up and do it. WItness, in the software biz, the flipover of Adobe from physical sales via retailers to a direct subscription model for many of their products. It could be the smartest thing they could have done, or the dumbest.

 

[87FoRunner]

The mechanics around here, already get their car parts delivered from local auto supply stores. Mechanics might only keep inventory of common brake pads etc, and fluids. Anything else, they ring the store, and they have a driver deliver things.

I dont see a reason they couldnt start supplying tools if they dont already.

Seem to recall another tale, where the truck driver's finances dictate how fast he get your special order parts. If he has maxed his credit with snapon, it takes longer. Stuff I read here I believe.

Napa's Carlyle line is pretty high quality and a decent bit cheaper than the "Big 3." I haven't needed to warranty anything yet but I can't imagine it's hard..

 

[wmartin]

When you get down to it, it's hard to avoid the following changes over time:

. The cost of most (all?) manufactured goods has dropped over time. Margins drop, and companies have to grow or die.
. Supply chains are thinning out. In the long run, the war (at least in terms of approaches) will be between UPS-style delivery (ie. Amazon) and huge warehouses o' stuff (ie. Costco), both of which will be attached via an umbilical directly to a maker of stuff.

I keep waiting for car dealerships to be owned by manufacturers, but that's largely a legal and political problem.

 

[Kracin]

Actual they do about 34% Industrial/Commercial (or about $1B annually). Most of it is "house" accounts.

*sigh*

Industries served include aviation and aerospace, agriculture,
construction, military and government,
mining, natural resources, and power generation, where mission-critical
repairs and activities require repeatability and reliability.

that is a lot of realestate that they haven't captured, compared to

The Snap-on Tools Group consists of business operations primarily serving automotive service technicians through the company’s worldwide mobile tool distribution
channel.

plus all of their reports show that they are pushing to get more sales into the industrial and commercial sectors. because MOST of their sales go toward automotive repair.

you are splitting 34% up between a large number of industries, which when you get down to it, is a good reason by ALL of the mechanics i've worked with for the last 7 years have had 2 maybe 3 snap-on tools, and nothing critical.

 

[purplezr2]

*sigh*



that is a lot of realestate that they haven't captured, compared to




plus all of their reports show that they are pushing to get more sales into the industrial and commercial sectors. because MOST of their sales go toward automotive repair.

you are splitting 34% up between a large number of industries, which when you get down to it, is a good reason by ALL of the mechanics i've worked with for the last 7 years have had 2 maybe 3 snap-on tools, and nothing critical.

I have worked for 4 manufacturing companies, they all have some snap on tools in their tool cribs along with alot of other types of tools.

 

[marshaul]

And they wonder why I argue the point.. hahaha

But I agree I cant think of any real benifit to the customer of a tool truck,,,,, however,,, ts a good business model for the vendor,,, they should do just what they are doing if its working. I aint going to the store should they open one, I think they should and will keep the trucks. It would fail if they became another store.

The absolute worst place to put a hard line between "benefit for the customer" and "benefit for the vendor" is retail.