toolsdelivered.com??

[ToolsDelivered.com]

Edit;
Ok I did read that after 7 days warranty must be handled by the manufacture.
In this case, Williams, They will take care of it for me if needed? Correct?
There won't be a problem with "Where I brought it" like I have heard
some company's are telling people.
Thanks,
Tony

We are mfr authorized in everything we offer.

We can not pay for return shipping on warranty because of the nature of the internet and tools bought from other suppliers. The exception is we will take car of return shipping on something bought through us within 7 days. We will assist in anyway possible after that in working with the mfr on warranty for our customers. Sometimes we can get the mfr to foot the bill for our customers on warranty, and we always ask them to.

 

[ToolsDelivered.com]

you're likely to be disappointed. i had a lengthy email exchange with a toolsdelivered.com rep, and suffice to say that just because it is on the website does not mean its 'in stock'. 'in stock' definately DOES NOT mean its in Colorado either.

if you're considering purchasing from them, i would get confirmation either via phone or email that something is truly 'in-stock'.

ahm

We put information up that we understood as sellers and industry insiders as standard practice, and not what ecommerce customers inherently understand as buyers. This is 110% our fault.

We took the emails that you sent us and sent them to the top and changes have been made to address your concerns, and there are more in the works. We now see how things are seen from a point of view we had not thought of. Customer complaints like yours cost us lost sales and money upfront, but if used to get better they become cheap lessons and make more business for us later.

In a partial response to your complaints, corrected now underneath the availability "(Special Ordered) Ships In 5-7 Days" message on the item page we put a "details" link so customers can see what that availability status means. We still have more to do.


If it says "ships in 1 business day" it is always in stock in Colorado. We stock locally what we have the highest demand for, and special order the rest. Us being new to general public sales, what is being demanded now in a few cases is different from what we have done for government and corporate customers in the past, so we will be adapting and locally stocking those items soon too.

Thanks

 

[ptschram]

Data mining is a real problem, so much so that this forum has a letter scramble to search if you are not a registered member. The Garage Journal's phone number is "512… No way Jose…" if your are curious on the about us page.


We are a distribution company at risk of ID theft by people who will attempt to impersonate our business trying to get things shipped to freight forwarders so they can get it out of the country just as one example. By the time we get the bill it is gone. This has been done successfully for $77K.


This is exactly why companies will only eCommerce sell on eBay, with the prices jacked up 20% to cover the eBay's fees, with zero contact information available that people buy from everyday. We thought we would stay off ebay and try this route 1st.


We hired a firm that specializes in corporate cyber security to create a Standard Operating Procedure for us, so we now do everything the way they suggest without fail concerning our id information, our customer's id information, and our vendors id information. Our phone is available on the site to anyone, a return shipping address is on all invoices, and a phone # is on the customers credit card statement by their payment.

It is errant to draw comparisons of an e-business, and a business which repairs Rovers out of a home garage, has a website that does not take payments, and as hinted at in another of your post in this thread, security is provided by a gun.

Our security consultant said they can impersonate your website, turn off your utilities, and email your social security number with your own email address to you in 72 HRS.

She also can take your cell phone number and make an electronic purchase with it in India because with the cell plan you have, minutes = credits=currency in India, and things are bought there with credits on cell phones. All you need is a used cell phone off of ebay.

She wants to know if you would like her PO box so you can mail her your bullet.

This is how people end up on the "Fraud Victim" segment on the late local news, so wise up.

I am a registered and bonded importer as well. I have run this business for nearly ten years.

Tell your security consultant that she assisted you in making terroristic threats against me.

You wouldn't think that a Rover shop might have a lawyer or two as a client now do you.

The sky is falling, the sky is falling.

BTW-I have spent thousands of dollars per year on tools, your sleuths ought to be able to prove it, it's on my tax returns.

Sadly, since you seem to have such great sales skills, guess from whom I will not be buying tools. Had you not made veiled threats to me, I might have considered buying from you but now,I think I'll just call management and tell them a person who claims to represent the company feels it is appropriate to make such veiled threats.

I'm surprised your security consultant didn't find that I'm formerly a Federal Firearms Licensee and that I have a lifetime concealed carry permit.

I still find the practice of hiding information to be something that only people who have something to hide do.

 

[ptschram]

TD-go tell your boss you're sorry before you get called into his office.

 

[porphyre]

TD-go tell your boss you're sorry before you get called into his office.

Oh my goodness. I'm glad we all know who not to mess with now!!

 

[Stuey]

That's all we are asking for - a contact address and phone number.

Look at a much larger distributor/drop-shipper such as Chadstoolbox: http://chadstoolbox.com/contact-us.aspx . The address listed on their webpage is a PO Box.

Given all that's been said, I'm okay with just a phone number.

 

[ToolsDelivered.com]

I am a registered and bonded importer as well. I have run this business for nearly ten years.

Tell your security consultant that she assisted you in making terroristic threats against me.

You wouldn't think that a Rover shop might have a lawyer or two as a client now do you.

The sky is falling, the sky is falling.

BTW-I have spent thousands of dollars per year on tools, your sleuths ought to be able to prove it, it's on my tax returns.

Sadly, since you seem to have such great sales skills, guess from whom I will not be buying tools. Had you not made veiled threats to me, I might have considered buying from you but now,I think I'll just call management and tell them a person who claims to represent the company feels it is appropriate to make such veiled threats.

I'm surprised your security consultant didn't find that I'm formerly a Federal Firearms Licensee and that I have a lifetime concealed carry permit.

I still find the practice of hiding information to be something that only people who have something to hide do.

We are not here on this thread to sell, we are here to provide information about our web site and our business.

We have not made any threats veiled or otherwise. No sleuthing has been done or required, she just looked at your web site, then googled. The rest is just previous field experience of hers. She is a certified professional that tests our company and others by trying to impersonate their business. She also tries to randomly place fraud orders with us as a test. Kind of like road testing.

Her pointing out that basic information, like yours even though seemingly harmless and well intentioned on your part that you have put on the web, is ill advised due to cyber crime. Retail fronts and service businesses are targeted as much as distribution, but they are targets. Many people do not know what is possible. When she showed us what could be done to us because we did not know it was unbelievable!


We have people that attempt to buy things online everyday with a stolen id. They have all the information of a person or business, they have a card number and the rest is easy.

Buy tools where you want, but why the giant outrage and hate on the messenger?

I personally am grateful our company does what they can to keep us in business and paid every Friday with the way the economy is right now.


Why be a hater on a company for being diligent?

 

[Biomed]

Given all that's been said, I'm okay with just a phone number.

I'd still like to see a phone number AND at least a P.O. box.

It's still pretty silly for a vendor not to put the business information on their web site. If someone really wants the information for nefarious purposes they could easily submit an order for a $5 item to the vendor and they will have the shippers address on the box and on the invoice. Business address and telephone information is also easily obtained in any number of commercial databases (available at most public libraries) or by doing Internet domain registration lookups. I'm sure glad the businesses I've been associated with don't have such paranoid security personnel.

 

[mrbreezeet1]

We are mfr authorized in everything we offer.

We can not pay for return shipping on warranty because of the nature of the internet and tools bought from other suppliers. The exception is we will take car of return shipping on something bought through us within 7 days. We will assist in anyway possible after that in working with the mfr on warranty for our customers. Sometimes we can get the mfr to foot the bill for our customers on warranty, and we always ask them to.

OK thanks, well hopefully I will not need the warranty.
Just placed an order, will order the 1/4" Ratchet at a later date.
Thanks,
Tony

 

[stolender]

I've placed two orders with ToolsDelivered, and have been impressed with their prices, selection, packaging and prompt shipping. In the few instances where an item was not in stock, I was offered the option of canceling the item, or having it shipped it at a later date when available. I couldn't be more pleased with my dealings with ToolsDelivered, and couldn't care less about them not posting their address, personal photos, etc. I appreciate their presence on GJ, and wouldn't hesitate to recommend them to anyone interested in purchasing the brands that they carry.

 

[Fedwrench]

I ordered a set of williams wrenches over the weekend and they were waiting for me today when I got home. Granted, it's only one order but, I'm happy and will order again from them.
On a side note, if you're worried about ordering from them, don't. It's that simple. You don't need to ramble on and on about it. If you're not comfortable, don't order and move on.

 

[diesel research]

I'd still like to see a phone number AND at least a P.O. box.

It's still pretty silly for a vendor not to put the business information on their web site. If someone really wants the information for nefarious purposes they could easily submit an order for a $5 item to the vendor and they will have the shippers address on the box and on the invoice. Business address and telephone information is also easily obtained in any number of commercial databases (available at most public libraries) or by doing Internet domain registration lookups. I'm sure glad the businesses I've been associated with don't have such paranoid security personnel.

I don't think they are worried about targeted threats specific to one company.

Bots and other scrapers scour over TEXT to try to get info. They are constantly crawling over thousands of sites to gather what they can, no one in particular.

You see cheap attempts to fool them when people spell out numbers or email addresses with dotcom on craigslist.

Stuey already tried to sleuth the domain registration to no avail, their hired consultants are doing their job.

Either way, 2 seconds of "creeping" reveals this

It is hard for a automated bot to get meaningful info from a pic. Even better if the pic isn't titled as "phone".

 

[pipsters]

TD-go tell your boss you're sorry before you get called into his office.

I don't have a dog in this fight but I personally think the company rep did an outstanding job of explaining why they do what they do, and you're just being an ***. If it helps keep fraud down and in turn reduces prices for legit customers like myself that is a good thing.

 

[route246]

I believe this is a bit naive and you should rethink some of this. Years ago, when I was in college, they used our SSNs as our student ID. This was years before the Internet and identity theft. There was no online banking and any online activity was in the form of dial-up BBS sites. I still have a student directory with the entire university's student population and SSN, including mine! Additionally, at the time, any student could go to the Information Booth at the student center and look up another student's dorm or address and SSN.

Do you remember when imprinted credit card charge slips used to have the entire number on them with expiration date and full spelling of your name? Many foreign countries up until recently still did this. The US and Canada stopped doing this a long time ago because of identity theft.

I am pretty sure I could get your SSN number and other vital statistics right now if I were to pay for it. There are free people search services out there that tease for their paid services which look up everything from property ownership to criminal records, all harvested from public sources.

No amount of preparation with respect to your physical security is going to protect you from identity theft. For consumers, this is usually not a problem, just a hassle to clean things up. But, for businesses, especially B2B businesses, this is a huge problem with fraud and theft. I'm guessing you have no idea how much trust and faith is set forth by businesses with respect to shipping things automatically and not really scrutinizing every transaction fully.

People who don't know me in any way shape or form other than my internet personality call me on a daily basis to give me their credit card number. Do you think they would do this if I was not as open?

I have no fear of putting my info out there, doing so allowed me build a successful business. Trust me, steps have been taken to protect the safety of my family and my property. I would not suggest trying to enter my house without my permission.

One cannot be prepared for peace without being simultaneously prepared for war.

 

[Biomed]

Look at a much larger distributor/drop-shipper such as Chadstoolbox: http://chadstoolbox.com/contact-us.aspx . The address listed on their webpage is a PO Box.

Yes, there is a P.O. Box listed. Also a street address on Simpson Avenue.

Let's just agree that we disagree. This is a tool forum not a security forum. I really don't want to get in a ******* contest about Internet security, I'm here to learn about tools. I'll buy my tools from vendors I know and am comfortable with and you can buy tools from vendors you are comfortable with.

As Paul Harvey would say... have a good day.

 

[autobon7]

I am a purchaser for a large blow molding company and buy things from a multitude of companys. Many of the companys I have bought from in the last 7+ years in this position are set up the same way as TD. What more do you pissers and moaners want? You have read about satisfied customers on this thread and the vendor has been answering questions from the get go. I agree with the above poster that if you're not comfy, don't order and move on. I'm all for keeping my guard up so that I'm not ripped off but some folks just take things too far. I personally think that TD is doing a great job (based on what has been shared).

 

[SubeTek]

ordered from toolsdelivered. shipping was very prompt. no complaints here. I'm sure it didn't hurt that i'm in the same state.

 

[BajaBound]

I tried ordering some loose stock and it said I did not minimum something and my transaction was declined then they emailed me to ask me if there was a problem? I responded asking what I need to do to get it but I never heard back which is a bummer cause they have good prices on their william stuff which I am really interested in.

 

[mrbreezeet1]

I tried ordering some loose stock and it said I did not minimum something and my transaction was declined then they emailed me to ask me if there was a problem? I responded asking what I need to do to get it but I never heard back which is a bummer cause they have good prices on their william stuff which I am really interested in.

Try contacting them through the "Contact us" link.
They always answered me promptly.
I think it was a tuesday I ordered, and had my stuff the following monday.
Thanks,
Tony

 

[TheGrooveking]

I don't have a dog in this fight but I personally think the company rep did an outstanding job of explaining why they do what they do, and you're just being an ***. If it helps keep fraud down and in turn reduces prices for legit customers like myself that is a good thing.

+1, ToolsDelivered has earned my business via the responses I read on this thread. Seems they know their business pretty well.

TheGrooveking

 

[cnc-me]

I have a take!
Not amateurish - The site is hosted by Soft Layer Technologies in Washington DC, Seattle, and Dallas so it has quick page speeds no matter where someone might be, even for dialup internet users. With internet traffic volume (gaming, phones, music, video) choking the net regionally a lot of times this is helpful.

TD

Now, if we just get the rest of the Internet to follow suite.
I hate all the Flash and Java-Script ****, in a lot websites, especially
when it adds little to no value to site.

 

[Jimmyg]

Got my first order from them today, great service, gonna buy from them again for sure

 

[route246]

If I'm not mistaken, you run a retail service business, face-to-face with customers, with a brick-and-mortar facility, right? I would probably not have a problem calling you with my credit card number if I were doing business with you, either.

The difference with a business like toolsdelivered.com is that their primary business and storefront is electronic and virtual. In other words, it physically does not exist. It is just like Amazon or even Garage Journal. It is a hosted operation that only exists in a browser window. It's not Grainger, Target or Best Buy. You would be hard-pressed finding out where Amazon answers their phone and I seriously doubt Garage Journal answers their phone, either. It's not setup that way. I am sure that if they wanted to be cute they could incorporate in Delaware and give an address there the way that hundreds of thousands of corporations in the US do right now.

I have no problems doing business with people who don't give me their home address. I do it on ebay, Amazon, buy.com, tooltopia and many others. It's not important to me. I have a special credit card that has a low limit that I can immediately transfer funds into electronically from my bank to make Internet purchases. It's gotten stolen three times and it's a simple matter to call it in, get the charges reversed and a new number re-issued. But they can't steal much unless they know exactly when I'm going to transfer the funds and how much I'm going to transfer. This is a simple counter-measure that I do to avoid having to call in huge fraudulent charges. It just can't happen now unless the person knows exactly when the card will get funded.

But, the Internet is a very hostile place and you should be careful about your identity. Identity theft takes on many forms and physically protecting yourself, regardless how big and strong your protection is will not protect you from identity theft. I've had mine stolen in minor ways before and it's a PITA to clean up.

The paid public records search services have quite a bit of information about all of us and it doesn't take much to acquire enough information to steal your identity. The problem that toolsdelivered.com describes is one that I am very familiar with. I work in this field for a living and it is very easy for B2B fraud to take place with tens of thousands of dollars lost when orders are placed electronically and a certain amount of cyber-trust is applied in the interest of getting B2B volume business up. You would be shocked how a little social engineering can con a business out of a lot of equipment and materials. With the relatively thin margins these days due to price competition it is imperative for a business to reduce fraud, chargebacks and shrinkage.

People who don't know me in any way shape or form other than my internet personality call me on a daily basis to give me their credit card number. Do you think they would do this if I was not as open?

I have no fear of putting my info out there, doing so allowed me build a successful business. Trust me, steps have been taken to protect the safety of my family and my property. I would not suggest trying to enter my house without my permission.

One cannot be prepared for peace without being simultaneously prepared for war.

 

[mrbreezeet1]

Now, if we just get the rest of the Internet to follow suite.
I hate all the Flash and Java-Script ****, in a lot websites, especially
when it adds little to no value to site.

Yep, runs the hell out of my processor.
Thanks,
Tony

 

[mrbreezeet1]

Tools delivered.com
Do you carry wrenches like this?
Thanks,
Tony

 

[Richard11]

Checking to see if anyone has experience ordering from toolsdelivered.com

http://www.toolsdelivered.com/

Some of these websites look fake or amateurish.

For me it is completely a new website...!!
So I haven't order anything yet...But if it you will tell me that what kinda tool available there then I will gonna give it a try..!!

 

[SMKS]

Tools delivered.com
Do you carry wrenches like this?
Thanks,
Tony

That appears to have an older Williams logo, so it's probably an older tool. I don't know if they still make them.

You could check in their catalog.

http://digimag.rrd.com/JHWilliams317/

 

[muddyjoe15]

Just picked up this set of williams screwdrivers from toolsdeliverd.com. They shipped with in 24 hrs. Ill vouch for them being a good copany.

http://www.toolsdelivered.com/Williams-100P-8MD-Hand-Tools-Screwdrivers-Driver-Sets

 

[mrbreezeet1]

Just picked up this set of williams screwdrivers from toolsdeliverd.com. They shipped with in 24 hrs. Ill vouch for them being a good copany.

http://www.toolsdelivered.com/Williams-100P-8MD-Hand-Tools-Screwdrivers-Driver-Sets

Let us know how you like the screw drivers.
Thanks,
Tony

That appears to have an older Williams logo, so it's probably an older tool. I don't know if they still make them.

You could check in their catalog.

http://digimag.rrd.com/JHWilliams317/

Thanks stephen9666, I'll check it out.
Tony

 

[route246]

I just placed an order for screwdrivers and wrenches. I'll post a follow-up once I get the stuff. For anyone who has any concerns about their address, if you place an order you will get an electronic invoice which explicitly and clearly has their street address. In this age of credit card protections I think this is adequate to quell any concerns I might have had (I didn't have any, to tell you the truth).

 

[route246]

I just went back and "logged in" to my account on their site. I got a very professional looking invoice and the service so far has been fine. After reading the Williams vs SO threads I decided to pull the trigger on some Williams tools to give them a try.

 

[route246]

I placed the following order with toolsdelivered.com on 4/27 and received it yesterday 5/2:

Williams 13610 Black Adjustable Wrench 10" $10.19 x 1 $10.19
Williams 13606 Black Adjustable Wrench 6" $7.08 x 1 $7.08
Williams 13608 Black Adjustable Wrench 8" $8.48 x 1 $8.48
Williams 100P-8MD 8 Piece Mixed Screwdriver Set $42.99 x 1 $42.99
Subtotal: $68.74
Discount: $0.00
Shipping: $12.65
Sales Tax: $0.00
Total: $81.39

Transaction was flawless, packaging very compact, secure and safe from bursting open. The screwdrivers are very nice. The adjustable wrenches are tight, precise and stout. I decided to give Williams a try and I'm glad I did. I can fully endorse this seller.

 

[BajaBound]

I have been really stoked on my Williams supercombos. I think williams is a 1st rate tool option.

 

[muddyjoe15]

Let us know how you like the screw drivers.
Thanks,
Tony

As soon as i get to use them fully ill let you know! Ive used the snap-on version (which is the same screwdriver but with snap-on's name on them) and i love them, i dont see these being any diffrent.

 

[ToolsDelivered.com]

Tools delivered.com
Do you carry wrenches like this?
Thanks,
Tony

That is old iron, but they do make a single ratcheting box end. JH Williams is adding a huge selection of tools shortly, and we are supposed to go to the "unveiling" in two weeks. The new catalog and over 1 thousand new items will start rolling out shortly.

 

[jflores]

I used Tools Delivered for some Williams Made in USA sockets. Killer pricing, I might add. I received the in stock tools very quickly (I live in Nebraska), and the ones drop shipped from the manufacturer didn't take much longer. Service was excellent and so was the product. Definitely a retailer to do business with, IMO.

 

[mrbreezeet1]

That is old iron, but they do make a single ratcheting box end. JH Williams is adding a huge selection of tools shortly, and we are supposed to go to the "unveiling" in two weeks. The new catalog and over 1 thousand new items will start rolling out shortly.

I ended up getting a pretty nice one on e bay.
Is that new catalog going to be on line, or can we request a hard copy.
The last Williams catalog someone on here linked me to, I had a hard time reading, it was too small IIRC.
I have been happy with my Williams tools so far.
I got the 1/4" 3/8" and 1/2" Ratchet's, and the 24 piece deepwell socket set, The 1/2" drive impact universal joint, and a few other non Williams Items from tools delivered.
Thanks,
Tony

 

[mrbreezeet1]

I used Tools Delivered for some Williams Made in USA sockets. Killer pricing, I might add. I received the in stock tools very quickly (I live in Nebraska), and the ones drop shipped from the manufacturer didn't take much longer. Service was excellent and so was the product. Definitely a retailer to do business with, IMO.

Yeah, beats Snap On by a bit.
Think the 24 piece deep well impact set was around $800.00 from snap on,
Williams from tools delivered, was a little under $210.00.
Nice set, goes from 10-36MM.
Thanks,
Tony

 

[BajaBound]

800 is insanity!

 

[Mr Ratchet]

I placed an order on Thursday of last week and got my complete order today on Tuesday. I will buy from them again without question.