I hope you go blind! you know that? Being like "Hey, I got these new awesome tools," but not posting pictures? What is the matter with you?!
Show us, man!
toolsdelivered.com??
- Thread starter bchee
- Start date
I hope you go blind! you know that? Being like "Hey, I got these new awesome tools," but not posting pictures? What is the matter with you?!
Show us, man!
Fedwrench
ALLIANCE MEMBER
The key to smooth ordering from them is to order items maked as ships in one day. that usually means it's in stock. Other dates or special order items take alot longer than the 2-3 days I get my orders from them in.
I placed my order with them on Friday (8/12) and I received my shipment today (8/15) already! I did make sure all the items I was ordering were marked "Ships Within 1 Business Day" so I wouldn't have to wait on other items I may order later that are marked "Special Ordered".
Ordering was smooth and I received a tracking number. I highly recommend them and I will no doubt be buying more from them. They even gave me a BIG J. H. Williams catalog! (Pictured in the first picture under the tools.)
I like that the website is simple, fast, and has important features like being able to recalculate shipping as you add/remove items.
My order:
Williams WRS-1 Ratcheting Screwdriver 9"
Williams M-110 1\4" Drive Extension 10"
Williams M-106A 1\4" Drive Spinner Handle
Williams MM-605.5 1\4" Drive 5.5mm Metric Socket
(All Made in U.S.A.)
Pics:
-Bp
Ordering was smooth and I received a tracking number. I highly recommend them and I will no doubt be buying more from them. They even gave me a BIG J. H. Williams catalog! (Pictured in the first picture under the tools.)
I like that the website is simple, fast, and has important features like being able to recalculate shipping as you add/remove items.
My order:
Williams WRS-1 Ratcheting Screwdriver 9"
Williams M-110 1\4" Drive Extension 10"
Williams M-106A 1\4" Drive Spinner Handle
Williams MM-605.5 1\4" Drive 5.5mm Metric Socket
(All Made in U.S.A.)
Pics:
-Bp
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ClineWrench
Well-known member
Here's my take: I ordered a set of Williams SAE Flare Nut Wrenches from Toolsdelivered.com. Order in on Monday night, and wrenches in hand Wednesday when I arrived home after work.
That is great service in my book (I should know - I'm a Customer Service Account Manager). I was also supplied with an invoice complete with contact info where I can reach an human as well as a huge (half a phone book thick) catalog.
The only gripe I have is probably my own fault. I was trying to buy Made in the USA, and if I had paid attention to my order I would have realized that this particular set was Made in Taiwan. Warranty is still the same and I have to admit that the tools appear to be complete serviceable and fit the fasteners better than my old Craftsman wrenches do.
Here's the link for the exact set I ordered:
http://www.toolsdelivered.com/Williams-11690-Hand-Tools-Wrenches-Flare-Nut-SAE-Sets
It's pretty obvious when looking at the picture using the zoom function that the wrenches do not have a Made in the USA stamp and there is not statement stating as such. The fault was mine for assuming they were.
Anyway, that's my 2 cents from a happy customer of Toolsdelivered.com
Clinewrench
That is great service in my book (I should know - I'm a Customer Service Account Manager). I was also supplied with an invoice complete with contact info where I can reach an human as well as a huge (half a phone book thick) catalog.
The only gripe I have is probably my own fault. I was trying to buy Made in the USA, and if I had paid attention to my order I would have realized that this particular set was Made in Taiwan. Warranty is still the same and I have to admit that the tools appear to be complete serviceable and fit the fasteners better than my old Craftsman wrenches do.
Here's the link for the exact set I ordered:
http://www.toolsdelivered.com/Williams-11690-Hand-Tools-Wrenches-Flare-Nut-SAE-Sets
It's pretty obvious when looking at the picture using the zoom function that the wrenches do not have a Made in the USA stamp and there is not statement stating as such. The fault was mine for assuming they were.
Anyway, that's my 2 cents from a happy customer of Toolsdelivered.com
Clinewrench
SMKS
Well-known member
Williams does have a USA made set of SAE line wrenches, I believe. But I don't think they have metric USA line wrenches.
dankicksass
Well-known member
Williams tools with the new smiley logo on them are China-made. Almost all Williams tools made in the USA are stamped USA. Dual-80 style ratchets are an exception. It's all good quality though, wherever it's made, better than anything you'll find at Sears in my opinion.
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fvfvsix
Member
I'd also like to say that they've definitely earned my repeat business. Extremely fast shipping on in-stock items.
SMKS
Well-known member
Look in the catalog. It says which items are made in the USA.
http://www.snaponindustrialbrands.com/30/home.htm
Here's a link directly to the catalog.
http://www.bluetoad.com/publication/?i=69317
Many items are already shipping. Perform a search and you'll find lots of reviews of the socket sets.
http://www.snaponindustrialbrands.com/30/home.htm
Here's a link directly to the catalog.
http://www.bluetoad.com/publication/?i=69317
Many items are already shipping. Perform a search and you'll find lots of reviews of the socket sets.
just to circle back to this thread... i have since placed two orders through toolsdelivered.com for williams products and now that i know what to expect, i'm satisfied with dealing with them. i'm not sure if they changed their policy regarding charging CC's immediately even when things aren't in stock, but that is/was a big pet peeve of mine. their site is now more clear about things being in stock which is a nice improvement.
and really, most importantly, the tools are excellent. i haven't been disappointed with a williams piece yet - screwdrivers, both ratcheting and non, 11" needle nose pliers (45 and straight), 1/4 bit -> 3/8 impact adapter, various socket extensions, and a short set of hex keys. all excellent quality and reasonably priced. hell, i got a 24" 1/4 extension for $11 which i think is pretty damn reasonable.
they also sent me a (huge) paper williams catalog in which every applicable item is clearly marked made in USA if COO is of concern to you, has good pictures, and clear part numbers.
ahm
and really, most importantly, the tools are excellent. i haven't been disappointed with a williams piece yet - screwdrivers, both ratcheting and non, 11" needle nose pliers (45 and straight), 1/4 bit -> 3/8 impact adapter, various socket extensions, and a short set of hex keys. all excellent quality and reasonably priced. hell, i got a 24" 1/4 extension for $11 which i think is pretty damn reasonable.
they also sent me a (huge) paper williams catalog in which every applicable item is clearly marked made in USA if COO is of concern to you, has good pictures, and clear part numbers.
ahm
PowderKeg
Well-known member
Well based on the positive comments here, and the good prices from them, I just placed a Williams screwdriver order (slotted, phillips, electricians sets). Been putting off getting them for awhile, but we'll see next week. While the website was generally well laid out, the checkout did manage to royally piss me off a few times (the fuse is REALLY short today).
GoBlue
Well-known member
This isn't a 100% fact, but I do believe that all the part numbers that are 5-digits (IE: All Numbers) are imported. If it has letters, or is broken up into parts with a hyphen it is USA.
Get over yourself. What say you run your buisiness and let them run theirs
Yeah, he made himself look silly once, no need to bring it back around.
Fedwrench
ALLIANCE MEMBER
I hope I'm wrong but, I've got a feeling that they're not coming back. They've been shut down for at least a week and they don't have anything listed on Ebay.
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Tried calling the 877 number listed on one of my invoices. Granted it is a Sunday but they had an automated device answering the phone. Seems like they are still in business.
Sure glad I ordered my Williams stuff from them several weeks ago.
Sure glad I ordered my Williams stuff from them several weeks ago.
What is the number?
Sorry... a big pi**ing contest erupted when several users (myself included) opined that Toolsdelivered.com should have a street address and telephone number on their web site.
For business reasons (largely related to perceived security issues) Toolsdelivered.com does not choose to do it and therefore I will not be posting the phone number here.
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Primered Thunder
Banned
Why does a warehouse move constitute a website being pulled down? Something is amiss girls.
It's a really common practice for small businesses or start-ups, when they've outgrown their initial facilities. The logistics tend to be too complicated for smaller outfits selling at low margins to handle with the customer service level they otherwise strive for. I'm not saying it's the best practice, but it's certainly not uncommon for to shut-down internet sales during such a move.
ckadams00
Well-known member
New sellers = Lotsa outa stock because it is a shipping portal; ie. when the order is placed the order is placed.
Might NOT be the case with this company, but on-hand inventory is expensive to keep on the shelves - order+order is much cheaper.
Love to hear more about this seller!
Might NOT be the case with this company, but on-hand inventory is expensive to keep on the shelves - order+order is much cheaper.
Love to hear more about this seller!
This.
Even if their website is hosted, if they aren't able to process orders in the office, it can appear to many customers that their order is being ignored.
They posted a note on their website indicating they were moving and would be back in a few days.
Regardless of why they took the site down, it certainly better than leaving customers hanging in the interim, especially if they have little or no control over when the order will be processed due to the move.
I'm not defending their situation, but I'd rather see a notice the site will be down for a few days than placing an order and hearing nothing.
I've dealt with Tools Delivered a couple of times and things went smoothly with both orders. It's not like I'm buying heart medicine from them, so if I wait a few days it's no big deal.
I'd just as soon they wait until things are in place to handle orders the same way they have in the past.
None of the current situation lends itself to promoting speculation or rampant internet paranoia. They're closed a few days until they are ready to process orders again, no biggie. I'm glad to see someone doing well enough to warrant a move to a better location.
I haven't heard of anyone being ripped off, any orders ignored or delayed or any problems at all so I'm going to go with their closed for a few days and will re-open the site when they are ready to process orders.
In the internet world of I want it now and gossip, a few days can seem like an eternity and the speculation can turn into something akin to a bunch of old women sitting around and gossiping about the neighbors.
Hell, they might have been abducted by aliens or are a part of the new world order or know TSHTF is about to happen because they have inside information that mankind is already doomed and they packed up and got the hell out of Dodge...
...or they could be closed for a few days because they are moving
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softailgarage
Well-known member
Ever try taking and FILLING orders while moving a company ? I have, it's not easy and you end up with pissed off customers that were used to getting their orders within days, now getting them a week or weeks later. They did the right thing, shutting down and leaving a note.
mikefmedic
New member
Had good experience with "toolsdelivered". Good prices, quick delivery.
When will your site be back up and running?
When will your site be back up and running?
It seems as if they are not coming back I wanted to order some wrenches from them to dang it!
I wanted to order some wrenches from them to dang it!SMKS
Well-known member
I would guess they're done for.
If they posted any start-stop dates or anything, I would have a little more confidence.
If they posted any start-stop dates or anything, I would have a little more confidence.
Neohio
Well-known member
If they ever sent you a catalog, I believe they have a sticker on the front with their number. I need to order some more goodies for work. I'll try calling them later and see what they say.
cgv69
Well-known member
They also had the best prices on Knipex pliers too. Hopefully this is just temporary thing and they will be back soon with their same low prices and fast service?
Neohio
Well-known member
No answer at their phone number, I don't have the time to kill to drill thru the menus and try to reach someone, but when pressing zero, it led me to "interstate tool and equipment corp" menus.
The number I have on my catalog is 1-877-665-8661
The number I have on my catalog is 1-877-665-8661
Primered Thunder
Banned
... and almost 3 weeks later they are still down.
what was that you were saying about ******* off customers?
