Same place.
Tooltopia is a small group of people selling inventory from a couple of the tool warehouse distributors. Place an order with Tooltopia, they turn around and place your order with the distributor, who then drop ships your stuff to you.
That's why many orders come in separate packages, from different locations; different distributors drop shipping to fill a Tooltopia order.
Tooltopia has zero on hand stock, no store front and very few employees. They are order taker and "middle man" all the way.
They do offer OK customer service, but the customer service you (and I) are getting is actually from the tool distributors.
Many online only tool sellers operate in the same way, sell the same stuff and have the same drop ship from distributors capability.
Not a bad racket if you can get into it. Their lifeblood is a functional website and advertising... little else exists.
This being said, Tooltopia has experienced a few bumps in the road in the past. At some point, the principal had to decide to get on the stick or just let it go to hell. It appears they have added a couple of competent people in house at Tooltopia to handle any customer service issues.
This has meant the difference in happy customers and a total fiasco.
As long as things go well with Tooltopia orders; i.e. everyone does what they are supposed to throughout the chain of supply, things go well. If somewhere along the line things get fouled up, the customer service people working at Tooltopia can make the difference between your problem getting sorted out and you getting into a nightmare of an issue.
It has been put forward that unless you kiss their backside, you get a less than enthusiastic response/effort when dealing with problems.
I don't know this to be true, but, I do keep it in the back of my mind when deciding to deal with them or another online source.
I've placed several orders with Tooltopia and luckily things have gone well.
I always check their site when looking for something, but if I can find it close to the same price elsewhere I usually let the order amount dictate who gets my business.
I'm not implying they are bad to deal with, just making the statement I'm always of a mind to try and find a different source if I can, just in case I find myself in the middle of a situation where I need genuine old fashioned customer service.
Tooltopia appears to have improved dramatically in their people skills and customer service. I hope so, but I'm still just a little nervous every time I order from them.