very depressing snap on fail

[Keep]

Even with USA stamped on the tool, people are jumping to the wrong conclusions.

Nah...its just easier taking shots at those on top.

 

[jfcasey]

Saw something similar to this VERY recently with a brand new soft handled screw driver. Tip snapped exactly the same on the first screw.

 

[padronanniversary]

So can Rob replace just the blade ?

 

[wafrederick]

Hand one to my neighbor Ken,you get the #2 phillips screwdrivers with the tip snapped off.Does this to every good including cheap brands and my father watched him break 5 of them on body molding screws one night.

 

[DavidB]

If the screw isn't rotating, torque on the handle is equal to torque at the tip regardless of the length of the shaft and amount of twist. If it's not then the screw or handle is rotating.

 

[D9H 90V]

My Harbor Freight screwdrivers haven't failed me yet. And they were free.

You have to actually take them out of your tool box before they can break....

Hiball... you just won the quote of the century award

 

[srmofo]

If the screw isn't rotating, torque on the handle is equal to torque at the tip regardless of the length of the shaft and amount of twist. If it's not then the screw or handle is rotating.

Some of you are not getting it. Torque is a measurement of force. That isnt changing, its the wrong word in this case. Torsion is what people are talking about. The longer the shaft, the more torsion it will see.

 

[DavidB]

Some of you are not getting it. Torque is a measurement of force. That isnt changing, its the wrong word in this case. Torsion is what people are talking about. The longer the shaft, the more torsion it will see.

Yes, I understand that. Early in the thread someone said that a longer shaft generates more torque and I was replying to that.

 

[Red Green]

will they hand me a new screwdriver or do they pound another shaft in? i don't recall seeing any long shafts in my snappy dealers drawer (thats what she said)

As a couple of the other guys said the dealer can change the shaft. They might have to order one depending on how well stocked your dealer is.

I had a body molding screw snap the tip of a ratcheting screwdriver bit just like that the other day.

 

[Danglerb]

Some of you are not getting it. Torque is a measurement of force. That isnt changing, its the wrong word in this case. Torsion is what people are talking about. The longer the shaft, the more torsion it will see.

Torsion in a screw driver is no more beneficial than bending is with a pry bar. I don't see what point your trying to make.

A complaint I've heard more than once about Snapon is that they harden their steel too much, so it wears longer, but isn't as tough.

Phillps #2 doesn't have to be too stuck before I would be looking for my impact driver.

 

[RAYJAY]

$Hit happens.... They will take care of it, Or i will gladly give you $11 bucks for it, Broken tip and All.

Hiball when you find "they" let me know i have 3 of them to be taken care of.

 

[kelwar]

I had a tmp21e phillips socket that snapped the tip off like that but hey thats what warrantys for

 

[Hiball]

Hiball when you find "they" let me know i have 3 of them to be taken care of.

Have you contacted Snap On? Dealer?

 

[RLRRLRLL]

all tools can and will break under use, no matter if its a snap on, mac, matco, craftsman, sk, harbor freight, walmart, dollar store, etc. Sometimes there are just flaws, does it mean the company *****? Nah, does it mean its made in china? Nope. Its like drumsticks..i buy oak ones as they generally last longer. I have broken 1 within 5 minutes of playing, but then i have a pair that ive used for a couple shows and they are still good. Sh!t happens.

 

[DrkMtnDew]

all tools can and will break under use, no matter if its a snap on, mac, matco, craftsman, sk, harbor freight, walmart, dollar store, etc. Sometimes there are just flaws, does it mean the company *****? Nah, does it mean its made in china? Nope. Sh!t happens.

that is about how it goes. the very cars and truck our tools work on are like this. the good and the bad.

 

[reznunt]

my harbor freight power bit did that same thing. the tip broke off trying to remove a drywall screw. my snap-on cordless screwdriver torqued it off.

 

[William Payne]

I have never seen a screwdriver or screw drive bit break like that but have seen then round off but it was a different brand that I can't remember but from my memory it only ever happened if the driver was not properly in the screw.

 

[walrus]

Hiball when you find "they" let me know i have 3 of them to be taken care of.

Call Snap on, they'll ship you new ones

 

[walrus]

i give up.

You should

 

[RAYJAY]

Have you contacted Snap On? Dealer?

i travel on the road, don't buy from one dealer, going to contact snap-on to get the replacement I need, but for the $$$$ i paid there tools are not worth it no support at all, i get better support from the harbor freight tool stores..... than the snap-on dealers

 

[lipadj46]

i travel on the road, don't buy from one dealer, going to contact snap-on to get the replacement I need, but for the $$$$ i paid there tools are not worth it no support at all, i get better support from the harbor freight tool stores..... than the snap-on dealers

Last tool I had warranted by snap on it was a 5 minute phone call and I had the new tool in under a week and I did not have to send the old tool back to them.

 

[lipadj46]

As you twist on a long thin screwdriver you can keep turning and the shaft as twist it develops more energy. If the shaft didn't have a small amount of twist it won't make any differance. I didn't beleive it either until it was proved to me several times over.

That's not torque though. I agree that the shaft twists and stores energy and puts an additional torsional force on the tip. I believe that some tanks and heavy equipment use solid metal bars for "torsional" springs in their suspension.

 

[plinker]

I removed a broken blade from an SDDP42 I have and sent it in to Snap-on for warranty (I had the part # for the blade itself) and got the new one back and installed it.

So you can get them replaced by mailing them in.

 

[Daddy_Rabbit]

whatcha wanna bet the free flashlight in the second pic still works.

 

[RAYJAY]

I removed a broken blade from an SDDP42 I have and sent it in to Snap-on for warranty (I had the part # for the blade itself) and got the new one back and installed it.

So you can get them replaced by mailing them in.

you pay top dollar for snap-on products...... as most people on here do it for the truck support, to me if i have a warranty problem any truck dealer should take care of me no questions asked, if i want to mail my tools in why pay the premium, just buy gear wrench products, i can get them replaced in the mail that way and they cost a lot less,

 

[billymade]

RAYJAY, I hear your pain; my dealer is a jerk and his desire to help you with warranty issues *****.... that being said, call Snap-On... they will get your situation handled! They are really nice folks and will make it happen for you!

http://buy1.snapon.com/snapon-store/customer.asp

 

[mikevango]

Here we go...... What's up with this place?

 

[Sterff]

I just broke my new 16" Craftsman Pro #2 yesterday as well. It was on the first screw and it broke just like the one pictured.

 

[Hiball]

you pay top dollar for snap-on products...... as most people on here do it for the truck support, to me if i have a warranty problem any truck dealer should take care of me no questions asked, if i want to mail my tools in why pay the premium, just buy gear wrench products, i can get them replaced in the mail that way and they cost a lot less,

Ok... I went back and Read this entire thread from top to bottom, Did you ever take it to a Dealer? Did you ever contact Snap on and give them the opportunity Make it Right? This Place has me so Confused.... If you want to buy Gearwrench/HF then do it, But i cant see how you can blame a Manufacturer for "Lack of Warranty support" if you dont contact hem regardless if the tool was $500 dollars or .50 cents. This place IS Amazing... LOL...

 

[truckdriver]

Some people just wanna ***** and complain.

 

[walrus]

This Place has me so Confused.... If you want to buy Gearwrench/HF then do it, ...

+1,


send your broken Snap on stuff to me, I'll get it warrantied no problem.

 

[RAYJAY]

Ok... I went back and Read this entire thread from top to bottom, Did you ever take it to a Dealer? Did you ever contact Snap on and give them the opportunity Make it Right? This Place has me so Confused.... If you want to buy Gearwrench/HF then do it, But i cant see how you can blame a Manufacturer for "Lack of Warranty support" if you dont contact hem regardless if the tool was $500 dollars or .50 cents. This place IS Amazing... LOL...

talked to a lot of the so called dealers, a example of my problem with snap-on is this...

when you buy off of a truck dealer in PA and you need th replace tool in NY no body want to do it for you and mail order i have to ship everything out and have it shipped back to my house, then have the wife reship it out to me in the field, the only dealers i have had problem with all the time is snap-on ..... mac and matco dealer are for the most part help full and will do what ever they can do to help

the manufacturer should make the dealers take care of "Lack of Warranty support" because it make snap -on look bad i didn't mail order the high price tool i bought it off a truck dealer i should be able to walk on any snap -on truck and get warranty not the excuse i hear all the time...."well you did you buy it from me?' or "if you buy something i can take care of it for you."


Jeff

 

[RAYJAY]

Some people just wanna ***** and complain.

not really I think I have a legit complaint.......

 

[mrholeshot]

That's not torque though. I agree that the shaft twists and stores energy and puts an additional torsional force on the tip.

In the end it's still additional torque, lol

 

[jkeyser14]

The length of the shaft means nothing as far as torque goes, for a screwdriver a thicker handle would give greater torque

100% correct. Length has nothing to do with torque. However, the longer the screw driver the more deflection (twist) it will show. However, it's no more twisting per unit length than a shorter screwdriver, the added length just makes it more visible/perceptible since the cumulative degree of twist is now higher.

 

[chadster1]

talked to a lot of the so called dealers, a example of my problem with snap-on is this...

when you buy off of a truck dealer in PA and you need th replace tool in NY no body want to do it for you and mail order i have to ship everything out and have it shipped back to my house, then have the wife reship it out to me in the field, the only dealers i have had problem with all the time is snap-on ..... mac and matco dealer are for the most part help full and will do what ever they can do to help

the manufacturer should make the dealers take care of "Lack of Warranty support" because it make snap -on look bad i didn't mail order the high price tool i bought it off a truck dealer i should be able to walk on any snap -on truck and get warranty not the excuse i hear all the time...."well you did you buy it from me?' or "if you buy something i can take care of it for you."


Jeff

Did you contact Snap-on with the names of the dealers who have denied you warranty service? There is no way Snap-on can address the issue unless they know about a specific problem.

 

[Hiball]

the manufacturer should make the dealers take care of "Lack of Warranty support" because it make snap -on look bad i didn't mail order the high price tool i bought it off a truck dealer i should be able to walk on any snap -on truck and get warranty not the excuse i hear all the time...."well you did you buy it from me?' or "if you buy something i can take care of it for you."


Jeff

Jeff... I dont doubt that there are some dealers who frown on "New" People stepping onto there truck with Broken tools looking for a Warranty. Is it Right? No but Happens i suspect. I have a Hard time believing that with all your Travels you run across this with Every Snap On dealer. I would have "NO" Problem calling Snap on and letting them know your Experience with the Dealer. I can gurantee you 1 of 2 things would happen, You would either have BRAND New screwdrivers on your Front porch within 5 business days or you would have a Postage paid Slip to ship your Tools back to Snap on for Full Replacement. If your tired of trying to Warranty your Snappy stuff, Let me know what you got and i might be willing to take them off your hands.

 

[mrshaun]

just ship all your snap on stuff to one of the guys here and they will use them for you.

 

[RbrtAWhyt]

not really I think I have a legit complaint.......

I think you do as well...

 

[mrholeshot]

100% correct. Length has nothing to do with torque. However, the longer the screw driver the more deflection (twist) it will show. However, it's no more twisting per unit length than a shorter screwdriver, the added length just makes it more visible/perceptible since the cumulative degree of twist is now higher.

If the shaft didnt twist and build energy it wouldn't make a differance but when the shaft twist it makes a differance. Like counter steer you just have to do it to prove it.