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What do i do???

fordbroncodave

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Sep 15, 2009
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4,555
someone grabbed my knipex pliers from my drawer yesterday and returned then without the much needed lug adjustment piece.

0718001646a.jpg


0718001646.jpg


can i warranty them or get that piece or do i have to throw them in the trash? they are the alligator pliers i think, 12" or bigger
 
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tweety652

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Jan 6, 2007
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256
what you need to do is find out who did it....very carefully......then find out what car they drive.......then.......when you get a chance.....go to said car and cut off every valve stem on their tires....it won't get your tool fixed, but chances are it they returned it in that condition, they probably are a d*ck...also, keep your box locked from now on. I used to do that at the last place i worked since things kept disappearing.
 
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fordbroncodave

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who ever it was was a family member that doesn't want to admit they done it. maybe it was a complete accident like it fell out if they were walking in the grass.

i am still pissed. those are like $30
 
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fordbroncodave

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no ideas? i am not even sure this is a valid warranty claim even though i can't do anything about it
 

fatfillup

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Jan 17, 2009
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Location
Finksburg, Md
I've owned and worn out at least 8 pairs of alligator pliers and never had one fail like that. I had no idea it could even fail that way. I'd attempt warranty and lock my box. Family members who don't treat tools well need to buy their own.
 
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AustinRoepke

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May 30, 2010
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Not Chicago, Illinois
Could you use a partially threaded bolt, put a nut on it and hacksaw it down to size? It might not look pretty, but looks aren't everything when it comes to a tool ;)

EDIT: A grinder would be good for making the articulating part squareish..
 
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fordbroncodave

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Sep 15, 2009
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good news! my snap on dealer ordered me a replacement pliers. he also thought those center pieces were not removable.
 

mrshaun

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Sep 10, 2009
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Killeen - Fort Hood
I would have handed you another pair. end of discussion. why did your dealer not have these on hand. I keep 2-3 pair at all times. when a guy can remove a stripped screw with them, you tend to sell a bunch real fast.
 
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fordbroncodave

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Sep 15, 2009
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he only stocked 1 of each cobra pliers and no alligators. makes no damn sense. his truck is bare as bones and doesn't stock any standard tools anymore
 

mrshaun

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Sep 10, 2009
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Killeen - Fort Hood
well maybe you should ask him to stock more of what you want. I have had customers tell me to get different stuff that they use a lot of. it pays off for me to have different tools. you never know what the guy is working on at home.
my aviation guys do a lot of at home work as well. I have some that buy more tools for home use then they do at work.
 

00S4Boy

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Feb 4, 2010
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449
well maybe you should ask him to stock more of what you want. I have had customers tell me to get different stuff that they use a lot of. it pays off for me to have different tools. you never know what the guy is working on at home.
my aviation guys do a lot of at home work as well. I have some that buy more tools for home use then they do at work.

mrshaun has a customer ever asked you to price match a a tool site on an off brand tool?

Like a month back i bought a OTC slide hammer set and Hub Tamer set, both of which a SO dealer could have sourced for me but the lists on the respective tools were like 500 and 750 i got them for 250 and 380 roughly. Now i know if i got them through my SO guy getting parts warrantied would be a world easier but paying that much of a premium seems excessive.

But like i could probably save 100 dollars on buying a full line of cobras getting them through tooltopia vs their msrp. I'd rather give my So dealer the biz but I was wondering if he could pricematch a tool site and still turn a profit.

I mean the guy has my biz 100% when it comes to Snap on tools. Actually here's one for ya right now my SO credit is at 10.9k(he said it includes calculated interest based on a payment plan on the box if i paid the minimum weekly payment) and my revolving account is at 3600 2k of that is box though. He said that's a record for RA balance with him. You trust any customers that much?
 

mrshaun

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Sep 10, 2009
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Location
Killeen - Fort Hood
I lose sales every day because i cant match the web prices. 3600 is way too much
If you were paying 250 a week that would work. Ebay is my biggest competition
 

Kenwc

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Aug 7, 2007
Messages
603
You can get a shoulder bolt and nut from Mcmaster Carr and will be good (almost) as new.
 
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fordbroncodave

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Sep 15, 2009
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4,555
why bother fix it? my dealer is just gonna send it in and then knipex will see the flaw. they can then evaluate that it is a problem and make changes to future pliers so the pin does not fall out
 
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