What would you do? Another Ebay rip

[jdv]

Purchased a couple of new Craftsman thin ratchets and just received them today. Seller described them as brand new, never used and in new condition in original packaging. The ratchets I got today were made in the USA, but they're clearly not new, nor do they meet the description or the picture listed in the auction. They're missing labels, they have wear and they're dirty.

BRAND NEW CRAFTSMAN POLISHED CHROME QUICK RELEASE RATCHET IT IS MADE IN THE U.S.A. # M44996 & 44995 IT IS NEW AND NEVER USED.THIS RATCHET IS TWICE EXPENSIVE THAN REGULAR RATCHET. Retail is $80.00. You will get 2 pcs. 3/8 and 1/2".

I contacted the seller since I felt the item that was ship was not the item described in the auction, and wasn't new. I went back and forth with him, wouldn't cooperative and kept getting the same story, they're new - send it back for a refund or sorry. I finally got him to agree to reimburse the shipping expenses if he made an "error", but he's unwilling to accept that they're used.

Sorry it is not used. It is brnad new. Eventhough it is broken you will get exchange form the store. Please Don't try to take advantage from seller from your own judgement. If I have made an error, I will reimbuse you shipping cost. If you would like to send this back you can send me back for full refund.

When I keep tools together make it makes schartces and It is not greasy. Go to store and check your self. All new ratchets has grease inside.

I don't think I'm trying to take advantage of a seller, because I'm not unhappy with the ratchets, just the fact they were misrepresented. So do I send them back without knowing that I'm probably going to be jipped $10? Or should I just bite the bullet and keep them? I'd like to hear a few of you guys and your opinions..

 

[NJHandyGuy]

depending on what you paid for them i'ld just hold em

 

[jdv]

$53
http://www.ebay.com/itm/320816857055?ssPageName=STRK:MEWNX:IT&_trksid=p3984.m1497.l2649

 

[hammergodthor]

eFart buyer protection; "covers your purchase price plus original shipping"

http://pages.ebay.com/coverage/index.html

Good luck!

 

[G1GRANDEUR]

"What to do if you don't receive an item or it doesn't match the seller's description"

http://pages.ebay.com/help/buy/item-not-received.html

And

By looking at his feed back rating, I wouldn't buy it from him.

 

[geologist]

Buyers Protection / Safe Harbor is your friend.

 

[Danglerb]

Follow the ebay directions and rules, send it back.

Unless they look like they will clean up to your satisfaction. I can't tell from your pictures if they are heavily shop worn, shelf worn, etc. or just fairly smudged and dirty.

Given the other merchandise, and the pictures in the listing, don't think I would have been inclined to buy from this seller. It looks like clearance goods from one of the hardware stores that got liquidated and stuff dumped in boxes, and/or chain store returns.

 

[camarotoolman]

Just turn him in to ebay, item not as discribed. Paypal will refund your money and you will get to keep the items. The buyer protection plan is one your side. Give him neg. fed back, went he gets his ebay limits he will wish he had done you different. They limit your selling and hold your money. go to customer support, you will need the auction #.

 

[donnie m]

just keep them and leave detailed bad feedback. he can't leave you bad feedback .

 

[DARK AGE 53]

So do I send them back without knowing that I'm probably going to be jipped $10?

Maybe I'm not reading this right but are you saying you paid $10 for the ratchets, if you're worried about about the ten bucks I'll buy them from you for $10 plus shipping to 36535.

 

[honcho]

I agree with another poster that the ratchets look like they were just tossed in a box and suffer from being shuffled around with may other metal items.

I really can't tell from the picture if they are used but they are, at best "New Other" and should have been described at a minimum as having shelf and demonstration wear and that might be a stretch.

Ebay buyer protection will refund your money and original shipping even if the seller won't.

Good luck.

 

[kythri]

Maybe I'm not reading this right but are you saying you paid $10 for the ratchets, if you're worried about about the ten bucks I'll buy them from you for $10 plus shipping to 36535.

I think he's talking about the return shipping - i.e. the seller said he'd only refund that if he made a mistake.

The ratchets look a little rougher than shelf wear.

If the linked auction is the one you bought, they definitely don't look like the same ones, and they are missing the label that's in the picture on the auction.

Me personally, I'm a little intolerant of listing image fraud (showing an image that's not the actual item for sale without an explicit disclaimer that the image isn't the actual item for sale, but a generic representation). At a minimum, it's the hallmark of a lazy seller. Typically, it's the crutch of the dishonest seller, who's using the "best" image to sell his/her ratty ****. In fact, here's another auction of his, for a 1/2" thin profile this time:

http://www.ebay.com/itm/Craftsman-1...s=63&clkid=5511833760007428920#ht_2059wt_1105

It's obvious he's reusing the images, this one is a snip of the top half of the picture in the auction the OP posted.

If I receive something that's been misrepresented, I give the seller the chance to make it right - making it right being an immediate refund of my full purchase price plus shipping, and sending me a label for return, or paying return shipping.

If they're not willing to do that, then it's time to invoke eBay's and PayPal's buyer protection, and file a dispute.

I'm not advocating buyer's remorse, and I'm not advocating tool polishing, but the picture in the auction doesn't look to be nearly as beat up, and the bigger issue here are that the inventory/SKU stickers are missing. Anyone who's ever bought a Craftsman tool with those stickers know that they don't just fall off, you have to make an effort to get rid of them and the adhesive residue.

The picture in the auction isn't what the buyer was sent.

 

[reptilezs]

look like warranty exchange ratchets to me. new drive ends and worn bodies

 

[Hootbro]

look like warranty exchange ratchets to me. new drive ends and worn bodies

I agree.

As to return or not, that is tough question as it is on the razors edge of cost to benefit ratio. Personally, I would just keep them, leave a neutral feedback and move on.

If you use your tools regularly, they will just look like that in short order anyways.

 

[mad57]

Whats the problem its sears craftsman, just bring them to the store and ask for new ones,it was only $10, and never buy from that person again. take the easy way and save yourself the hassel with egay, even though the buy has all the power you would be best to bring to sears and get NEW ones in return.

 

[Hootbro]

Whats the problem its sears craftsman, just bring them to the store and ask for new ones,it was only $10, and never buy from that person again. take the easy way and save yourself the hassel with egay, even though the buy has all the power you would be best to bring to sears and get NEW ones in return.

Aesthetics is really not a valid reason for warranty claim. They can in turn give him rebuilds in just the same or worse shape.

 

[Davefr]

Just turn him in to ebay, item not as discribed. Paypal will refund your money and you will get to keep the items.

Not true. Paypal requires online DC proving the items were returned.

However if you do a credit card chargeback the cc company usually tells you to make the items available for pickup by the seller's courier.

 

[bigdaddyisu]

I had something similar happen with a set of impact sockets. Items had engravings/gouges even though I asked the seller if there where any (he said no). Per my E-bay discussion with the seller i sent the set back with delivery confirmation and he claimed I sent him some seeds instead. I filed a claim with e-bay/Paypal and they sided with him so I filed a claim with my CC and got my money back but I was still out the return shipping.

Bottom line from my experience, I wouldn't return anything until I got my money back plus return shipping.

 

[bas157]

no way those are new, look at all the **** along the C-clip on the 3/8 drive....not to mention all the scratches. File a dispute with Ebay.

 

[warmpancakes]

remans have labels new ones don't I just sent one of those out for secrat santa

 

[pipsters]

Definitely used, my 3/8" TP is my go to and looks better than those even after shorting it out on the poles of an alternator. Item not as described.

 

[Skyline]

I agree with the above comments that these are likely warranty returns. I would return the items to the seller with a note letting him know that since these items are clearly not as described, you expect him to pay for return shipping.

These ratchets are certainly in decent shape, and the drive does appear new. But it's hard to see how a new ratchet could get that scratched up. And if the pictures from the auction don't match exactly with what you received, then it's not as described.

But before you return the item, you should decide whether the price was fair for ratchets in very good condition. If it's still a fair deal to you, keep them, and leave appropriate feedback.

 

[pipsters]

Yeah if you got a good deal, say paid $20 for them, I'd keep them. They will look like that any way once using them. I paid $53 for my 3 pc set (1/4, 3/8, 1/2) new though. So keep that in mind.

 

[TheGunCollector]

Just file a claim. In the end, you'll probably get refunded the sale price along with shipping.

I'm amazed at the level of dishonesty people will go through to make a $53 dollar sale.

 

[Jwrightkustomz]

Honestly if it was me, I'd probably be just as upset as you are. That being said, it seems like a lot of work and hassle to return them; which is probably what the seller is banking on. They are hoping that you won't do anything and they just made $53 from ratchets they got on scratch and dent, at a garage sale, or pawn shop. If the ratchets work ok I would just leave negative feedback and use the ratchets until they break. It's up to you man, either send them back and do the return process, or just live with it and beat the hell out of those ratchets.

 

[G_P]

Judging by the sellers feedback he has a long and detailed history of sending used items when he says he is selling new items and a history of sending faked chinese knockoffs of many items.

 

[Al Bundy]

It amazes me how many people do business with a guy like this and then are surprised when they get ripped off. You can attribute a couple of bad feedbacks to buyers with unrealistic expectations. But this guy has too many, he's obviously a clown. If people stop buying his stuff, he either cleans up his act or goes away. That's the way the system is supposed to work.

 

[SMKS]

Would you be happy with a partial refund?

You could see if the seller would give you $10 or $15 back.

Otherwise, you'll have to return them. As you probably know, sellers aren't required to pay return shipping, so at most you'll be out return shipping. Not a good result, but it could be the least bad result.

After you get it sorted out, I would definitely leave negative feedback. I don't say that lightly, but these aren't as described and the seller is jerking you around.

EDIT - I just looked at the seller's feedback. That operation sells a lot of items, so they probably won't even care about a negative feedback. If I could get a few bucks back, I'd call it good.

 

[jdv]

Whats the problem its sears craftsman, just bring them to the store and ask for new ones,it was only $10, and never buy from that person again. take the easy way and save yourself the hassel with egay, even though the buy has all the power you would be best to bring to sears and get NEW ones in return.

I understand that Craftsman has a lifetime warranty, and I know this sounds funny but I didn't think it would be fair for me to drop this problem onto Sears. They already have their fair share of problems and I would feel dishonest doing that.

 

[jdv]

Would you be happy with a partial refund?

You could see if the seller would give you $10 or $15 back.

Otherwise, you'll have to return them. As you probably know, sellers aren't required to pay return shipping, so at most you'll be out return shipping. Not a good result, but it could be the least bad result.

After you get it sorted out, I would definitely leave negative feedback. I don't say that lightly, but these aren't as described and the seller is jerking you around.

EDIT - I just looked at the seller's feedback. That operation sells a lot of items, so they probably won't even care about a negative feedback. If I could get a few bucks back, I'd call it good.

I would absolutely happy with a partial refund, but the seller was unwilling to cooperate. $10 or $15 and a few minutes cleaning them up I would be happy since they're going to get used anyways. It's difficult to judge someone on just they're feedback alone when they're selling 15,000 items and they have 60 negative feedback. They only give you so many characters so you don't really have a chance of reading an entire story.

 

[camarotoolman]

Sears isn't going to anything about them, cause they are not broken. Don't let this seller get away with this, its a bad rap for all the good sellers on ebay. It doesn't matter what you payed or what Sears does. Its another form of lying, cheating, stealing, etc. and I am sick of it.

 

[jdv]

Thank you everyone for your opinions. I sent the seller another haily mary as an attempt to reconcile his auction. Hopefully it wasn't too much to ask for a return shipping label because I can't trust the guy. If it doesn't work out then I will open a case with eBay and go that route.

 

[GoBlue]

I just took the shaft on some Snap on flare nut wrenches as well. There were no real close up pictures and the wrenches were represented as good condition no damage. When i got them i found they had grind marks on all the wrenches and an engraved name on each wrench. I don't really care as i plan to use them but i still feel i got a raw deal as they would have sold for less money had this been disclosed in the original auction. I understand that a non tool person would not think anyone would care about this but honestly what is a non tool person doing with Snap on wrenches in the first place...and based on the sellers history they sell a lot of high end tools

 

[W650Mike]

Return them. If you're not happy now you won't get happy later.

 

[kythri]

remans have labels new ones don't I just sent one of those out for secrat santa

New ones do if you buy from sears.com - a lot of the stuff doesn't have the hanger-tag on them, especially when you buy them as a "set" (such as the full-polish "pro" ratchets (same guts as the raised panel jobs).

I bought the 3-piece set of those, and they had the labels attached, but were definitely new.

 

[kythri]

As you probably know, sellers aren't required to pay return shipping, so at most you'll be out return shipping. Not a good result, but it could be the least bad result.

I haven't had an issue getting return shipping taken care of when dealing with a "not as described" auction.

 

[Skin]

Thank you everyone for your opinions. I sent the seller another haily mary as an attempt to reconcile his auction. Hopefully it wasn't too much to ask for a return shipping label because I can't trust the guy. If it doesn't work out then I will open a case with eBay and go that route.

When you file the not as described dispute you add in the total cost of the auction + return shipping to mail it back. Paypal should refund you everything so he'd be out of pocket both shipping charges.

Obviously they're different than the ones pictured but i cant really tell if they've been used or not. Can you see any slide marks along the side of the drive end or wear from the reverse switch? I've gotten some new ratchets that have been pretty scuffed up before and using a camera flash is a fantastic way to show the flaws in anything, even ones that arent apparent to the naked eye.

 

[jdv]

When you file the not as described dispute you add in the total cost of the auction + return shipping to mail it back. Paypal should refund you everything so he'd be out of pocket both shipping charges.

Obviously they're different than the ones pictured but i cant really tell if they've been used or not. Can you see any slide marks along the side of the drive end or wear from the reverse switch? I've gotten some new ratchets that have been pretty scuffed up before and using a camera flash is a fantastic way to show the flaws in anything, even ones that arent apparent to the naked eye.

There is marks from the reverse switch. The drive ends both look brand new, which makes me think that they're refurbished or were warranty units. I'm fine with that if the seller wants to send a partial refund, otherwise like you said i'm going to open up a claim. Hard to see in the picture because the flash was drowning out the scuffs but if you look closely you can see two of them one at the lever and on the opposite side.

 

[crewchief888]

stop buying tools (and everything else), sight unseen, on ebay

would you marry a woman without "handling" the merchandise 1st?

 

[pault28]

This seller is a real winner...not. I had a run in with him last spring. I bought a set of craftsman USA flex head ratcheting combo wrenches. It was a good price. He tore them out of the package and threw them in a paper envelope loose. Of course I received an empty envelope with a huge hole in it. He fought me big time calling me a liar and telling me how there was no way his packaging could have possibly ripped. I saved every piece of correspondence, tried to work things out...gave him every opportunity to make it right. He was still a jerk so I filed a complaint with eBay, they sided with me, and I was refunded. I will never b from him again. I appropriately left him negative feedback too. Plead your case, be civil, and honest. eBay and PayPal will side with you.

Here is my run in with that seller documented...
http://www.garagejournal.com/forum/showthread.php?t=94959