anyone use the Navien combi Boilers? They seem to be under the $3k mark.
i've been using them religiously since the tsunami in japan caused a hiccup in delivery from rinnai (that's the story i got at the time)
now, i'm reconsidering my unwavering support .. this last one, an ncb 240 combi, ran for 6 weeks flawlessly and then the poop hit the air moving device .. it fires up, goes straight to overheat shutdown and shows no code .. water is not being moved inside the unit
first, after an hour on the phone, navien sent me a three way valve, which made sense .. i re & re'd that, not the problem .. next, three hours on the phone, videos sent of the problem, videos of the rest of the system, explanations on my part of my bleeding techniques and build theory etc etc, testing input voltages and water flow levels and they send me an internal system pump .. again .. not the problem .. repeat the phone process with three different techs who give three different answers ranging from star alignment to global warming and they finally decided to send a control board .. that is coming today .. at this point my customer has had no heat or dhw for 10 days ..
10 days in rural ontario in minus 20 c weather !!! there's a navien rep an hour away, he's too busy to come
between travel time, fuel, phone charges etc i would have been better to have stayed at home and give the entire job to someone else .. not to mention the stress and shame because a product i swore was awesome turned out to be short of the mark
sorry navien, you **** the bed on this one .. you should have sent your rep guy immediately and the fact that he hasn't as much as called these poor folk in the better part of two weeks makes me sick to my stomach and tells me they are not the only ones with problems