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Wiha Extra Heavy Duty 5pc Screwdriver Set

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allinon72

Well-known member
Joined
Jul 5, 2010
Messages
3,305
Location
Indianapolis
This item is now #27 on Amazon's hand tool bestseller list. Needless to say the "order" button was hit a lot of times for this item!
 

bobr338

Well-known member
Joined
Jul 29, 2011
Messages
193
I ordered on saturday and just got canceled! I am going to give them hell, probably won't amount to much....
 

shanker

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Joined
Jun 27, 2005
Messages
1,259
Location
Portland, TX
I ordered like 8 sets of those a few Novembers ago when Wiha had them on their Specials page on black friday :)
 

Southern

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Joined
Jan 27, 2012
Messages
242
Alright...did anyone's order go through or did we all just get scammed?
 
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nuklbstr83

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Joined
Mar 8, 2012
Messages
364
Location
md/pa
cancelled...... damn


Unfortunately we have experienced recent demand for the Wiha - SoftFinish Grip Screwdriver Set - 53090 on your order which overtook our available stock. As such we cannot fulfill your order and will be issuing a refund in full. We apologize for any inconvenience and appreciate your understanding.
 

kngelv

Well-known member
Joined
May 25, 2011
Messages
2,226
Location
Detroit, MI
Cancelled. That's two hot deals in a row that didn't happen. The recent Snap-On ratchet fiasco with the Florida scumbag was my last one. I wonder if the OP will get his set.

James
 

upgrading

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Apr 11, 2013
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3,815
Location
Massachusetts

allinon72

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Joined
Jul 5, 2010
Messages
3,305
Location
Indianapolis
It was not a price mistake because the same price was listed on their website, but was shown as out of stock.

I saw a post yesterday about a pair of Knipex Alligators for under $10. At this point I am skeptical of this Drillspot operation.
 

tonyx

Well-known member
Joined
Oct 23, 2012
Messages
109
My order got cancelled.

Drillspot on my bad list of vendors now.
 

OGJordan

Well-known member
Joined
Aug 9, 2009
Messages
170
Mine was also cancelled. But I haven't been cancelled for the knipex 12" adjustables yet. I think they just sold out quickly, no need to be upset about it.
 

SlowAl

Well-known member
Joined
Feb 1, 2013
Messages
110
Post a link to that list please.
In order to be a bestseller they need to sell it.
I think I will complain to Amazon later.

He wasn't kidding. I checked it myself yesterday and it was up at #27.
 

gmt

Well-known member
Joined
Oct 14, 2012
Messages
251
Location
SoCal
The offer was too good to be true, my order was cancelled.
Makes me wonder how legit a vendor is Drillspot.
 
OP
A

archirelic

Well-known member
Joined
Sep 24, 2010
Messages
2,263
Location
texas
I'm the OP and I too received a cancellation email this morning. I wonder who actually did get an order to go through?

If it was a pricing error, they should have stated as much in their cancellation email.

And as an addendum: I've ordered from Drillspot in the past, direct from their website and I've always gotten my product at great pricing and with super quick shipping. So in my book, looks like they kind of dropped the ball on this one, but nothing to blacklist them in my opinion.
 
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Subyroo651

Well-known member
Joined
Aug 26, 2011
Messages
832
Location
Northern IL.
Cancelled here as well, pretty disappointed to say the least. Why not honor the damn price when new stock comes in? Not such a Hot Deal...
 

jamison

Well-known member
Joined
Aug 8, 2012
Messages
55
I've owned an online shop before selling computers and computer parts rather than tools and I would never treat customers like this as it's purely terrible business and short-sighted.

1. If it's a pricing error, you honor it. You're not an Amazon.com or Walmart. Pricing is entered by one guy or a few people with one person ultimately responsible. If you can't enter a price properly, that's on you. However, this situation doesn't hint towards a pricing error from what I've seen.

2. If it's a sale with limited availability and you sold way too many, you either extend an offer to ship one at that price when new stock arrives, or issue a coupon. You can not offer a great deal such as this and not have real-time inventory to support the sale. If you offer a deal like this then you must be prepared to honor it if your inventory person isn't on top of it.

Also, I'm pretty sure most of us would have been happy with a $25 off $50 coupon and this would have accomplished two things: brought in a whole bunch of orders where you basically break even or take a reasonable loss, and also result in those who can't help themselves and go on a little spending spree as we're all liable to do on occasion when browsing for tools.

3. This will have turned off a lot of people to Drill Spot for a long time, or forever. By honoring the price or issuing a coupon, they would have displayed quality customer service and I absolutely guarantee they would make their money back over time from repeat business due to this positive reputation versus whatever losses they took from honoring the price/issuing a coupon.

As I said, extremely short-sighted and terrible business decision.
 
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Subyroo651

Well-known member
Joined
Aug 26, 2011
Messages
832
Location
Northern IL.
I made no effort to sanitize or professionalize my response but they responded with this.

"Unfortunately this item has been discontinued and we do not have access to more stock.
We are sorry for any inconvenience.

Todd
Customer Service Department
(720) 204-3660 8am-5pm MST
 
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