Wiha Extra Heavy Duty 5pc Screwdriver Set

[graffix000]

Todd is busy today. I received a candid response from him as well after I emailed them direct.

 

[stonesfan68]

No worries guys. With the Euro falling in value there's better deals coming in the future.

Steve

You presume that the manufacturer is going to lower the US$ price to the distributor? I don't think so.

 

[Southern]

Discontinued? No they're not.

Perhaps Drillspot is discontinuing them from their own catalogue, but that doesn't explain the "we can't get access to any more" noise.

 

[91bronc300]

You presume that the manufacturer is going to lower the US$ price to the distributor? I don't think so.

Wouldn't the price be lowered automatically by the changing exchange rate?

 

[itsAfram]

I think it was the incorrect price, the response that I got was they were out of stock on the screwdriver set, but the they can still get the pliers that I ordered.

 

[getahammer]

Thanks anyway OP. You may still have faith in Drillspot, but this was my first time with them. Left a bad taste in my mouth!. My first post was going to be how glad I was to finally have a matching set of screwdrivers.

 

[ren71]

Drillspot needs to get their act straight, they have a bunch of items listed that they don't have the inventory to fulfill. Wasted my time yesterday ordering a few different pliers and I got a cranky sales woman who made it seem like it was my fault that they didn't have what I ordered. Horrible customer service.

http://garagejournal.com/forum/showpost.php?p=3066424&postcount=5

And I also received an email cancellation of my screwdriver order and I noticed that they want US to initiate the cancel request from amazon via the link provided, probably so they wont look bad to Amazon for cancelling the orders themselves.

Pricing/inventory mistakes happen but horrible customer service is unacceptable and entirely avoidable.

 

[mattamd_xp]

I'm not going to cancel the order myself. I got the same email. Pretty sure they didn't have any stock on these, but used them to generate traffic to the website/other stuff they have available. With that kind of customer service I will never order from them again. There are a ton of places to buy from with good prices and excellent customer service, I'll spend my money with them instead.

 

[kc-steve]

You presume that the manufacturer is going to lower the US$ price to the distributor? I don't think so.

There isn't just ONE distributor or ONE manufacturer. I don't presume anything. People are going to sell at the lower prices due to the value of Euro, or they won't sell anything due to competition from others. Now if price fixing happens, that's a possibility but illegal.

A single European manufacturer trying to keep US prices at current levels is the same as raising prices in Europe.

I know someone here in the USA that is currently negotiating for some hot deals with European manufacturers in the future.

Steve

 

[allinon72]

I think there is a disconnect between their actual website and stock levels and their Amazon merchant account.

 

[ren71]

I think there is a disconnect between their actual website and stock levels and their Amazon merchant account.

This doesn't explain the tools I ordered from their site directly which showed they were in stock.

 

[EdJack]

Thanks anyway OP. You may still have faith in Drillspot, but this was my first time with them. Left a bad taste in my mouth!. My first post was going to be how glad I was to finally have a matching set of screwdrivers.

Same here. I ordered a set and got the same email.

I created an account just so I could make my first post to express my dissatisfaction with Drillspot.

 

[dan.oneufer]

Can someone please post if you actually receive anything from this? So far, it looks like every order was cancelled.

That will tell us a little about the vendor. If 5 people get theirs, then then they ran out of stock. If nobody gets them, then it wasn't exactly an honest campaign.

 

[graffix000]

Can someone please post if you actually receive anything from this? So far, it looks like every order was cancelled.

That will tell us a little about the vendor. If 5 people get theirs, then then they ran out of stock. If nobody gets them, then it wasn't exactly an honest campaign.

The OP's order was cancelled. I would doubt anyone actually got the drivers at the $22 price as they most likely would have ordered after he did.

 

[allinon72]

What we need to do is email Amazon, all of us who ordered.

 

[lithdoc]

Mine is still pending... No cancellation yet, fingers crossed!

 

[kiatech]

Such BS... mine was canceled

 

[stonesfan68]

Wouldn't the price be lowered automatically by the changing exchange rate?

The exchange rate doesn't normally change the distributor's buy price. The USA distributors have a US$ contract. The manufacturers keep the extra money when it swings in their favor, and usually **** it up when it swings back. If they didn't do this then pricing could change everyday.

 

[kc-steve]

The exchange rate doesn't normally change the distributor's buy price. The USA distributors have a US$ contract. The manufacturers keep the extra money when it swings in their favor, and usually **** it up when it swings back. If they didn't do this then pricing could change everyday.

I agree, but lately the Euro is "crashing" sort of. It's down about 20-percent from the high. It is more than just a minor price swing, and others here are going to capitalize on that. We consumers need to be aware of it, and that is all I'm saying . . . Hang-on for better European prices in the future.

Steve

http://uk.reuters.com/article/2013/04/23/markets-forex-idUKL2N0DA0S020130423

CORRECTED-FOREX-Euro slides to two-week low vs dollar on soft German data

Tue Apr 23, 2013 3:54pm BST

(Correcting fourth paragraph to "rate cut" instead of "rate
hike")
* Weak German PMI fans ECB rate cut speculation
* Slower Chinese manufacturing growth helps yen recover
* Aussie falls to 6-week low vs U.S. dollar

By Gertrude Chavez-Dreyfuss
NEW YORK, April 23 (Reuters) - The euro dropped to a
two-week low against the dollar on Tuesday after weak German
data raised concerns about the health of the euro zone economy,
reviving speculation that the European Central Bank could cut
interest rates.
A survey showed Germany's private sector shrank for the
first time in five months in April, overshadowing improvements
in French data. The soft German data added to worries about the
global economic outlook after earlier figures showed Chinese
manufacturing growth slowed in April.

These reports also helped the yen to move higher and drove
the commodity-linked Australian dollar to a six-week low against
the U.S. dollar.
"Given the deteriorating fundamentals in the euro zone, the
prospect of (an ECB rate cut) has certainly increased," said
Boris Schlossberg, managing director of FX strategy, at BK Asset
Management in New York. "A rate cut would be the quickest and
least expensive policy course."
The euro fell as low as $1.2971 and could break
decisively out of the $1.30 to $1.32 range that has held for the
past couple of weeks. It was last down 0.7 percent on the day at
$1.2978.
Comments on Monday from ECB policymakers about falling
inflation and poor growth prospects in the euro zone suggested
the central bank may be leaning toward a cut in its main
refinancing rate, which stands at a record low 0.75 percent.

More losses could push the euro towards chart support at its
200-day moving average around $1.2936 and the early April low of
$1.2740.
Ken Dickson, investment director at Standard Life
Investments, in Edinburgh, Scotland, said the single currency
should be significantly lower. Standard has had a short euro
position for some time.
"A rate between $1.10 and $1.20 is reasonable over the next
three or four quarters."

YEN RECOVERS
The euro fell 1 percent to 128.36 yen, moving
further away from its April 11 three-year peak around 131.10
yen.
The yen, which typically rises as investors seek safety
during times of heightened concern about the global economy,
recovered broadly, with the dollar last down 0.3 percent
at 98.88 yen.
The dollar has faced stiff resistance at the 100 yen level,
having stalled at a four-year high of 99.95 yen earlier this
month, but most analysts and traders still believe it is on
track to scale this peak.
Strategists said the yen could take its cue from the next
batch of Japanese capital flows data due on Thursday. A focal
point for the yen is whether the BoJ's aggressive monetary
easing will prompt Japanese investors to increase their
purchases of higher-yielding overseas assets.
The following day, investors will look to the BOJ's policy
meeting for clarity on how policymakers intend to implement the
easing measures.
"It's probably just a matter of time, but there's no big
catalyst until Thursday's data and BOJ meeting on Friday. We
will go through 100 yen; it's just a question of when," said
Geoff Kendrick, FX strategist at Nomura.
The dip in the Chinese manufacturing data and falls in
commodity prices pushed the Australian dollar down 0.4
percent to a 6-week low of $1.0221. It also lost around 1
percent against the yen

 

[nuklbstr83]

price on them is back up to $74.78, and it says there are 4 sets in stock. so why the f did they cancel our orders? just bc we purchased them at 29$ ???

 

[ilovevocs]

price on them is back up to $74.78, and it says there are 4 sets in stock. so why the f did they cancel our orders? just bc we purchased them at 29$ ???

I don't feel it's presumptuous to say your correct. I'm feeling as though your avatar is an accurate depiction of the vendors current state upon listing the item.

 

[alxdgr8]

price on them is back up to $74.78, and it says there are 4 sets in stock. so why the f did they cancel our orders? just bc we purchased them at 29$ ???

The $74.78 price is not through Drill Spot, it's through Amazon

 

[OxJaw]

price on them is back up to $74.78, and it says there are 4 sets in stock. so why the f did they cancel our orders? just bc we purchased them at 29$ ???

That's the price through Amazon not the seller in the original link.

EDIT:
Got beat to the punch

 

[DrillSpot]

Dear GarageJournal Members,

We are sorry that many of you received cancellation notices for the Wiha screwdriver set. As many of you note, this was simply a stockout caused by a delay between our systems and Amazon's. We did sell and fulfill this product at the stated price prior to running out of inventory. The great price was because our supplier had it on clearance (so we passed the savings on to our customers), but now that the inventory is gone, they are not restocking the item for the foreseeable future.

We wish we could get more stock for you, especially at this price! If it becomes available again, we will relist it on our site as well as Amazon's. Please feel free to contact [email protected] if you have any additional questions.

 

[mattamd_xp]

Dear GarageJournal Members,

We are sorry that many of you received cancellation notices for the Wiha screwdriver set. As many of you note, this was simply a stockout caused by a delay between our systems and Amazon's. We did sell and fulfill this product at the stated price prior to running out of inventory. The great price was because our supplier had it on clearance (so we passed the savings on to our customers), but now that the inventory is gone, they are not restocking the item for the foreseeable future.

We wish we could get more stock for you, especially at this price! If it becomes available again, we will relist it on our site as well as Amazon's. Please feel free to contact [email protected] if you have any additional questions.

So how many did you actually sell? And why are you not canceling the orders, but asking those that ordered to cancel through Amazon. My order still shows as getting ready to ship through Amazon, yet I got an email from you stating that I needed to cancel my order because of not being in stock.

 

[Hootbro]

Alright...did anyone's order go through or did we all just get scammed?

You did not get "scammed" since no money was taken and not given back. You were "inconvenienced" and there is a difference.

 

[Southern]

You did not get "scammed" since no money was taken and not given back. You were "inconvenienced" and there is a difference.

Thanks for the lesson; but if we're splitting hairs, I wouldn't even say I was inconvenienced. It was one click ordering and they refunded me almost immediately.

There was some speculation that it was a red herring to generate traffic to their website, which would qualify as a scam even though no money was taken. It could have also been an attempt to gauge market activity and/or demand of certain types of products or brands at price decreases. That would also qualify as a scam, even though no money was taken. It could have been a sham sale to generate a whole ton of orders and launch a product offered by drillspot to the top sellers list on Amazon for a short time, thereby stimulating more Amazon sales in different departments and not costing anything other than some time in canceling all the bogus orders. That would qualify as a scam, though no money was taken. In fact, any scheme in which there is an intentional difference between the intended result and the advertised result qualifies, by definition, as a scam.

Before my point is missed, I'm not saying I think it was any of this. I think they just had a little clerical error with regards to the inventory systems and the orders got fubar'd. What I'm saying is while you're trying to teach me what a "scam" means, I gave you three different examples of how it could have been a scam and fallen outside of your authoritative definition of stealing money.

 

[sselander]

I have ordered from them in the past with no issues.
The company has a good reputation, google them and you will find some write ups on them.
They are also one of the few online companies that shows the people behind the curtains as well:
http://www.drillspot.com/Info/Team

I would not hesitate to order from them again. I usually order from their website directly.

 

[bobr338]

Drill Spot, I could say quite a bit but overall your response was not acceptable enough from a business perspective to make me want to use your site in the future. Shoe on the other foot, if you owned a pizza shop how would you feel if a consumer ordered 10 pies and never came to pick them up? response: "that is different because in this case we didn't debit you.". No, you wasted my time and time is money... i could care less if my account was debited or not, I agreed to purchase an item for a cost, you should sell what you have available or not sell anything. This is a bad practice along with no counter to make it right, sh!t like this makes my blood boil...

 

[tsarcasm]

My order was cancelled too

 

[ChrisF250]

Drill Spot, I could say quite a bit but overall your response was not acceptable enough from a business perspective to make me want to use your site in the future. Shoe on the other foot, if you owned a pizza shop how would you feel if a consumer ordered 10 pies and never came to pick them up? response: "that is different because in this case we didn't debit you.". No, you wasted my time and time is money... i could care less if my account was debited or not, I agreed to purchase an item for a cost, you should sell what you have available or not sell anything. This is a bad practice along with no counter to make it right, sh!t like this makes my blood boil...

They sold what they had and ran out. Whatever is being sold now is through Amazon, a different distributor who is charging a different price. If missing out on a sale makes your blood boil you have issues

 

[EdJack]

There are a bunch of other nice screwdrivers on that site. I see the Wiha extra heavy duty 5 piece set out of stock, but I also see the Wiha heavy duty 5 piece set is in stock. (not "extra" heavy duty, just the regular heavy duty).

Why not offer that set as a substitute?

I'll take this as a substitute:
Screwdriver Set, Combo, HD, 5 Pc
Model: 30892

 

[ren71]

They sold what they had and ran out. Whatever is being sold now is through Amazon, a different distributor who is charging a different price. If missing out on a sale makes your blood boil you have issues

So when did they run out? Last week? Last month? Last year? The original poster had his order cancelled; shouldn't he have gotten one before the supply ran out?
I ordered other items besides the screwdrivers, that I doubt others also bought at the same time, and they too "ran out" even though I ordered directly from their site and it showed as "in stock". Sloppy and shady ran business and garbage customer service is what I've experienced.

 

[allinon72]

I've yet to hear anything negative about Drillspot, so I think we should cut them some slack here. Things like this do happen from time to time and it sounds like the item was on clearance, so limited quantities available.

 

[wrh3]

One issue I have with DrillSpot is holding my $$$ for ransom while they decided they did not have enough inventory for Amazon order fulfillment and then making me do all the work. When they sent me an email notification about not being able to fulfill the order they requested I cancel the order on Amazon- maybe this affects their metrics in some way? So now my CC refund is held up for a few days with Amazon, I have wasted time ordering, and now have to waste time canceling. Drillspot *****.

 

[graffix000]

I wonder when the items were actually available for sale at all. If the OP placed there order on Saturday, and was ordered, how long does it take to see you are taking in way too many orders for an item you don't have in stock. They were still taking orders on Monday for the same thing and ended up cancelling all orders. I wouldn't be surprised it was a gimmick to get people to go to their direct site as mentioned above.

Oh well, I am not of fan of this practice and will not buy from them going forward. Enough other tool suppliers to fill my needs.

 

[EdJack]

I just checked my credit card, they are holding my money for ransom.

Why is Drillspot not letting go of the hold on my credit card? Why do I have to cancel the transaction?

I'm done with Drillspot.

 

[EdJack]

I went ahead and requested cancellation of my order on Amazon. Of course, within about 20 minutes I received an email that they canceled my order and refunded my money.

So, I guess it looks like "on the record" with Amazon, it was my decision to cancel the order, and DrillSpot went above and beyond to to honor my request and give me a full refund. Arrrrggggg. Not happy.

 

[t1r2u3s4t]

I'm done with drillspot too. That's said. I think it's Amazon who's processing the charge so drillspot doesn't have access to your credit card anyway.

I just checked my credit card, they are holding my money for ransom.

Why is Drillspot not letting go of the hold on my credit card? Why do I have to cancel the transaction?

I'm done with Drillspot.

 

[alxdgr8]

I didn't press the cancel order button, but if you go to order summary it shows that a refund is processing.