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Will Rigid replace extension cords under warranty?

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ATC

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Bought from HD and have receipt? Stop talking to us and go to HD and see if they will take it back. If not, buy replacement ends while you are there and fix them yourself.
Done.
 

Beerhippie

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Bought from HD and have receipt? Stop talking to us and go to HD and see if they will take it back. If not, buy replacement ends while you are there and fix them yourself.
Done.
Use that one that has the good plug (male) end on it to replace the cord on the mower. Now you only need one extension cord.
 

PCustoms

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Oxidized beer tastes like wet cardboard, if that's your thing. We strive mightily to keep every bit of oxygen out of our beers--and using a $10K Hach Dissolved Oxygen meter to ensure it.
Huh, honestly had no idea.

I'll PM you my address so you can send me a monthly sample. I'll verify it doesn't taste like wet cardboard for free.
 
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atikovi

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Bought from HD and have receipt? Stop talking to us and go to HD and see if they will take it back. If not, buy replacement ends while you are there and fix them yourself.
Done.
In case you didn't notice the three previous times I mentioned it,

1) Yes I have the receipt.
2) I can't imagine any store in the country will replace an item after a year and a half, so it would be a waste of time going to HD.
3) I don't care for the idea of cobbling together ends which I doubt will be lighted let alone sealed from rain. That's not the same as molded on ends from the factory.
4) The question was if Rigid's lifetime warranty will cover this issue.
 

PCustoms

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In case you didn't notice the three previous times I mentioned it,

1) Yes I have the receipt.
2) I can't imagine any store in the country will replace an item after a year and a half, so it would be a waste of time going to HD.
3) I don't care for the idea of cobbling together ends which I doubt will be lighted let alone sealed from rain. That's not the same as molded on ends from the factory.
4) The question was if Rigid's lifetime warranty will cover this issue.

Firstly, Ridgid.

Secondly, have you contacted them?

 

alinc100

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Home Depot might surprise you. I believe it is random with the employee of the moment. 2nd issue at HD is do they have the replacement in stock? see link below.
If that and Ridgid fail you ,if I understand it correctly your issue is where 1 50ft cord (lighted female end) has bonded with the 2nd 50 ft cord (male end) . Cut both offending plugs off, splice the wires together crimps, solder, braids, cornrows,etc. seal with quality heat shrink. Now you have 1 -99ft cord with a lighted end. I'll also add if the cord is anything similar to ridgid $72 x 2 =$144 in extension cords, with a lifetime warranty I'd be sure and keep pushing up the chain until I was serviced.
 
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rharman

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Why does he need the ends? Obviously, they're a point of failure.

Cut the ends off, strip the wires, twist together and wrap in duct tape.

What could possibly go wrong?


Twisting the ends will derate the cable.
If you want to maintain the "heavy duty" rating, be sure to use properly rated wire nuts!

1748575439059.png
 
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atikovi

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People worry about warrantee on 14 gauge extension cords? A $300 M18 12.0 battery yes, for an extension cord the furthest I would walk would be to my garbage can.
So glad to know $78 is just pocket change for and you wouldn't don't bother littering you pockets with such insignificant sums and instead toss in the trash.
 
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rust in the eye

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In case you didn't notice the three previous times I mentioned it,

1) Yes I have the receipt.
2) I can't imagine any store in the country will replace an item after a year and a half, so it would be a waste of time going to HD.
3) I don't care for the idea of cobbling together ends which I doubt will be lighted let alone sealed from rain. That's not the same as molded on ends from the factory.
4) The question was if Rigid's lifetime warranty will cover this issue.
1) great
2) You've conceded defeat without a "fight"
3) Cobbling? Good replacement ends are undoubtedly better than whatever Rigid's Chinese factory applied. I can't understand why you are so enamored of the originals at this point.
4) Your answer remains with RIGID. I don't recall them posting to this forum
 

cgrutt

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cgrutt

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The chart is showing 10 TO 12 amps. And that's of the appliance not the breaker.
I read it as 12A at 240V but regardless. A comment was made earlier that it could have been overloaded and you replied it's a 15A breaker that didn't trip so it wasn't overloaded. Im imagining the lawn mower draws more than capacity of the cord at that length.
 

KnurledNut

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I am guessing the majority here have never used these cords they are commenting on?
These are heavy duty. The 50' is rated at 15A. The 100' is rated at 13A. Specifications straight from Ridgid right on the packaging. Regardless of brand, it is not uncommon for pro grade 14ga 100' to be rated for 12-13A.
Again, these are great cords and I have never personally experienced any issues with the connectors.

Ridgid also states Full Lifetime Warranty in print. If I was the OP and had a local HD, I would definitely see if they would comply with that claim.

Thanks to the mod who cleaned up this thread and left it open for others to gleam the valuable information.
You guys have more patience than me. :lol:

1748612583546.png1748612527133.png
 

cgrutt

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I am guessing the majority here have never used these cords they are commenting on?
These are heavy duty. The 50' is rated at 15A. The 100' is rated at 13A. Specifications straight from Ridgid right on the packaging. Regardless of brand, it is not uncommon for pro grade 14ga 100' to be rated for 12-13A.
Again, these are great cords and I have never personally experienced any issues with the connectors.

Ridgid also states Full Lifetime Warranty in print. If I was the OP and had a local HD, I would definitely see if they would comply with that claim.

Thanks to the mod who cleaned up this thread and left it open for others to gleam the valuable information.
You guys have more patience than me. :lol:

1748612583546.png1748612527133.png
OK I lied lol. Just wanted to comment on this. First I agree they are good cords I have one or possibly two myself (all my extension cords are 12 GA though). The 15A rating is good for 50'. Daisy chain two together and current capacity drops. Their 14/3 100 is only rated for 13A (see below). Seems the 800 lb gorilla in the room is what is the current draw on the lawn mower. Seems obvious to me it's likely greater than the capacity of the wire at length used and damaged the ends. (OP also stated he's connected three 50' cords together which would further degrade current capacity but that's another issue). IMO Ridgid may or may not replace it under warranty depending on who reviews the claim but I personally feel this was likely not caused by a defect in materials or workmanship. Furthermore even if the cord is replaced I suspect it's likely to happen again if continued to be used in the same manner as it has been. My $0.02.

Screenshot_20250530_100154_Chrome.jpg

ETA sorry I missed that you commented on capacity at 100' my bad I missed that when I read your post. My apologies.
 
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atikovi

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I personally feel this was likely not caused by a defect in materials or workmanship. Furthermore even if the cord is replaced I suspect it's likely to happen again if continued to be used in the same manner as it has been.
So why in the last 50 years hasn't this happened with the cheapie generic no name extension cords I've had?
 

cgrutt

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So why in the last 50 years hasn't this happened with the cheapie generic no name extension cords I've had?
IDK. Maybe your mower is getting old and drawing more amps than it had before. Maybe you damaged the cord when you ran it at 150'. Maybe the ends were loose and it arced. Maybe there was a voltage surge in utilities when you were cutting lawn. Could be many things. What is the current draw (actual) of the mower? Until you figure that out it's all speculation.
 
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atikovi

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IDK. Maybe your mower is getting old and drawing more amps than it had before. Maybe you damaged the cord when you ran it at 150'. Maybe the ends were loose and it arced. Maybe there was a voltage surge in utilities when you were cutting lawn. Could be many things. What is the current draw (actual) of the mower? Until you figure that out it's all speculation.
Whether it draws 10 amps, 12 amps or 14 amps, all manufacturers design in a margin of safety so an amp or two over the published 12 amp spec won't burn your house down. And with a 15 amp breaker, it couldn't be more than that anyway, right?
 

cgrutt

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Whether it draws 10 amps, 12 amps or 14 amps, all manufacturers design in a margin of safety so an amp or two over the published 12 amp spec won't burn your house down. And with a 15 amp breaker, it couldn't be more than that anyway, right?
And 6 amps according to chart above if you ran three cords together, right? I'm really not that interested in this good luck I hope they replace it for you.
 

K13

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Whether it draws 10 amps, 12 amps or 14 amps, all manufacturers design in a margin of safety so an amp or two over the published 12 amp spec won't burn your house down. And with a 15 amp breaker, it couldn't be more than that anyway, right?
Yes it could be more than 15 Amps. Most breakers have trip curves that varies the time it takes to trip based on how much extra amperage it is seeing. They don't just automatically trip the instant they see more than the rated amperage.
 

Randy1967

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1) great
2) You've conceded defeat without a "fight"
3) Cobbling? Good replacement ends are undoubtedly better than whatever Rigid's Chinese factory applied. I can't understand why you are so enamored of the originals at this point.
4) Your answer remains with RIGID. I don't recall them posting to this forum
3 ) believing that the plugs are rain proof is probably the source of the problem. Water = corrosion = resistance = heat at plug ends . Results may vary
 
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