I had a new 16' wide overhead door installed on my garage last week, by a local outfit that specializes in such. I'm not impressed with their work, but this being my first such purchase, maybe I am expecting too much, so I'm seeking opinions here.
The previous door was original to the house, and thus predated my ownership by a few decades. It was a 55-ish year-old 16x7' solid wood door. The shop sent out a technician two months ago to measure and inspect the existing door, before ordering the new one, as is standard. The new door is 16 x 6' 9", so 3 inches shorter than the original. The 2 1/2" gap between the top of the door and the bottom of the door-opening is covered by a weather-strip, but this seems sloppy to me. Also, because the new door is shorter, its horizontal tracks sit about 4" lower than the old ones, costing me some space. The "garage" is actually my wood and metal shop, and hasn't had a motorized vehicle in it for some time -- but if I wanted to park my F-150 in it now, I'm not sure that I could. Also, I am sure that I will hit the new door at some point, while moving around lumber or metal, which isn't great. The senior man of the installation pair told me some story about why the new door should be smaller, but, well, I don't trust him ( now, and I should not have before ). I didn't appreciate the degree of difference until they'd already destroyed my old door, at which point, I was, well committed.
Rather than replace the track hangers at the rear, they bolted on little extensions, which again, seems sloppy to me. The horizontal supports for the tracks are spaced out from the garage's front wall by crooked scraps of what appears to be balsa or similar, which doesn't seem likely to be long-lasting.
The two guys who installed the door had to make at least three attempts to get the tracks into a manageable position. I didn't watch them work, but I checked in on them every half-hour or so ( it took them 5 hours to R&R ) and twice they were in the middle of testing, and, with disappointment, said to each other that they were going to have to do it over yet again. They might've made more attempts while I wasn't watching. In one instance, the left-hand track was obviously skewed outward 15-ish degrees to the naked eye.
I have pictures of what I consider to be the questionable bits, but I only just re-registered here today, so I rather doubt I can post them yet. I used to have an account here, many years ago, but I'll be damned if I can remember any details.
The door shop is allegedly ISO certified, and 38 years old -- per their site, anyway. Not obviously fly-by-night.
So, does this sound like I got what I paid relatively handsomely for, which was supposed to be a professional door installation?
Thanks in advance.
The previous door was original to the house, and thus predated my ownership by a few decades. It was a 55-ish year-old 16x7' solid wood door. The shop sent out a technician two months ago to measure and inspect the existing door, before ordering the new one, as is standard. The new door is 16 x 6' 9", so 3 inches shorter than the original. The 2 1/2" gap between the top of the door and the bottom of the door-opening is covered by a weather-strip, but this seems sloppy to me. Also, because the new door is shorter, its horizontal tracks sit about 4" lower than the old ones, costing me some space. The "garage" is actually my wood and metal shop, and hasn't had a motorized vehicle in it for some time -- but if I wanted to park my F-150 in it now, I'm not sure that I could. Also, I am sure that I will hit the new door at some point, while moving around lumber or metal, which isn't great. The senior man of the installation pair told me some story about why the new door should be smaller, but, well, I don't trust him ( now, and I should not have before ). I didn't appreciate the degree of difference until they'd already destroyed my old door, at which point, I was, well committed.
Rather than replace the track hangers at the rear, they bolted on little extensions, which again, seems sloppy to me. The horizontal supports for the tracks are spaced out from the garage's front wall by crooked scraps of what appears to be balsa or similar, which doesn't seem likely to be long-lasting.
The two guys who installed the door had to make at least three attempts to get the tracks into a manageable position. I didn't watch them work, but I checked in on them every half-hour or so ( it took them 5 hours to R&R ) and twice they were in the middle of testing, and, with disappointment, said to each other that they were going to have to do it over yet again. They might've made more attempts while I wasn't watching. In one instance, the left-hand track was obviously skewed outward 15-ish degrees to the naked eye.
I have pictures of what I consider to be the questionable bits, but I only just re-registered here today, so I rather doubt I can post them yet. I used to have an account here, many years ago, but I'll be damned if I can remember any details.
The door shop is allegedly ISO certified, and 38 years old -- per their site, anyway. Not obviously fly-by-night.
So, does this sound like I got what I paid relatively handsomely for, which was supposed to be a professional door installation?
Thanks in advance.
