WTF Snap-on ?

[Trbobuick]

While i was mounting my side cabs bottom screws i noticed something wrong at the underside seam where the sides meet the bottom :

So i opened the big drawer to look around and found this :

I opened up my main box and found the same story:

I couldnt get a good picture, but the inner wall between the main drawer area where the screwdrivers and prybars sit is also unpainted bare metal.

I call customer service and ask what the warranty is on rust through on unpainted boxes. She said i had to talk to my dealer. Come on snap on, what does the box painting have to do with my dealer? She said the warranty is up to the dealers discretion . This video helped me decide on my box:

Hmmm........ those snap on boxes in there sure dont resemble mine. Its funny how they bust the other guys balls on unpainted surfaces and yet my boxes look just like the other guys .
Any advice on how to proceed ?

 

[Brownsfan]

Is yours a KRL or KRA series? I am pretty sure the KRA series does not get the same treatment as the KRL and Epiq.

 

[Scuderia-F1]

Totally unacceptable no matter what model of Snap-on box.

 

[redwrench60]

Is that paint or powdercoat?

 

[JWILL]

For the price they charge for their boxes no bare metal is acceptable in my opinion. If Im going to pay through the nose for their tools I expect everything FLAWLESS.

 

[bsaint]

I think thats a KRA. Looks like the same locking system as my KRA.

 

[Trbobuick]

K series. Krsc46 and a kra4280 side cab.

 

[Scuderia-F1]

For the price they charge for their boxes no bare metal is acceptable in my opinion. If Im going to pay through the nose for their tools I expect everything FLAWLESS.

THIS, and that´s no bashing towards the OP, I´m a "Snap-on only" man myself and wouldn´t even consider MAC. But this is just not acceptable!

 

[rusty65]

When you pay for snap on it should last the long haul ,but with bare metal you get a rusty toolbox in no time.

 

[OEXL16B]

They were hoping nobody would notice.

 

[Trbobuick]

THIS, and that´s no bashing towards the OP, I´m a "Snap-on only" man myself and wouldn´t even consider MAC. But this is just not acceptable!

It is a snap on box.

 

[vwsaabvt]

Send it back, 3 of us bought Krl1033s at work and a whole bunch of the drawers were missing powdercoat in the corners and around the holes. I think we got 7 or 8 new drawers. Then another guy ordered a deep side drawer for his and it had a run about an inch wide across the whole front of it, he ended up getting another one. Pretty bad quality control on snapons end, they shouldn't be sending any of this crappy out for what it costs.

 

[bsaint]

Where are these boxes made?

 

[Trbobuick]

Iowa.

 

[JWILL]

Iowa.

Yes up in Algona Iowa. When I was a die setter at my last job working in the pressroom I worked for a guy who used to be a manager in their press and brake room up there. Ive heard lots of good and bad from him. He also had mentioned the Kobalt boxes are built there.

 

[Scuderia-F1]

It is a snap on box.

Well given the threads name that´s quite obvious!
My post referred to that I don´t even consider any other brand than Snap-on, and that I think that the case with your cart and side cab isn´t acceptable!

 

[Trbobuick]

Im thinking about asking for about asking for a big discount or asking for a new box. If i ask for a new box ill have to get some of the non removable thinks like the side guards for the side cap and the snap on sticker. If i ask for a discount, i can turn around and buy more tools , so they get to keep the money.

 

[ijason]

i vote for sending it back to your dealer too cause anyone can buy a unpainted box for far less. it's quality that sets snap-on appart from the rest and we should not put up with any less then the best when we buy snap on. same at my company i manage 3 departments and I've made it a personal beef that I'm not passing anything but the best we can't accept low quietly and expect to compete with china. so for me and my team knows it it's the best or nothing.
good luck

 

[Displaced Hokie]

Watched the video. He said "dipped". So, they are 100% coated. That means there is no bare metal, and e-coat (which I'm assuming it is) is the rust inhibitor. Therefore, your box actually is "fully painted". Just the blue top coat isn't 100% in places on one will see.

Products usually have "A" surfaces and "B" surfaces. "B" surfaces wouldn't be required to have full coverage or perfect appearance. This is a very common manufacturing/production practice. The box looks beautiful everywhere it should, and will not rust as it's coated. The box will do everything it was advertised to do. Please take this the right way...the problem is your expectations.

This would not be a warranty issue. About all you could do would be pressure your S.O. guy for a can of matching paint and you paint it to your liking in those spots.

It also means that they are technically correct in their video. The other mfg's left unpainted spots. S.O. did not since they are 100% dipped, so no rust.

Flame away...

FYI, that is a really pretty box!

 

[OEXL16B]

What if the replacement box has loose spot welds? You're gonna wish you kept the unpainted box.

 

[Brownsfan]

I was checking into a Cornwell box on the truck today. No unpainted areas no bad welds and made in Mexico. I thought the KRA series was made in Canada(I am probabaly wrong but thought I read that somewhere). Even though that is a KRA and they are not held to the same standards as the KRL and Epiq that ***** and I would ask for a new or discount.

 

[Scuderia-F1]

Im thinking about asking for about asking for a big discount or asking for a new box. If i ask for a new box ill have to get some of the non removable thinks like the side guards for the side cap and the snap on sticker. If i ask for a discount, i can turn around and buy more tools , so they get to keep the money.

Send it back, you will have the box for many years to come, make sure it´s up to the quality level of Snap-on!

 

[Scuderia-F1]

I was checking into a Cornwell box on the truck today. No unpainted areas no bad welds and made in Mexico. I thought the KRA series was made in Canada(I am probabaly wrong but thought I read that somewhere). Even though that is a KRA and they are not held to the same standards as the KRL and Epiq that ***** and I would ask for a new or discount.

They used to make them i Canada, they should probably have kept making them there!

 

[BARN ONE]

Watched the video. He said "dipped". So, they are 100% coated. That means there is no bare metal, and e-coat (which I'm assuming it is) is the rust inhibitor. Therefore, your box actually is "fully painted". Just the blue top coat isn't 100% in places on one will see.

Products usually have "A" surfaces and "B" surfaces. "B" surfaces wouldn't be required to have full coverage or perfect appearance. This is a very common manufacturing/production practice. The box looks beautiful everywhere it should, and will not rust as it's coated. The box will do everything it was advertised to do. Please take this the right way...the problem is your expectations.

This would not be a warranty issue. About all you could do would be pressure your S.O. guy for a can of matching paint and you paint it to your liking in those spots.

It also means that they are technically correct in their video. The other mfg's left unpainted spots. S.O. did not since they are 100% dipped, so no rust.

Flame away...

FYI, that is a really pretty box!

Your 100% right it probably will not rust.....but like everyone said for the prices they charge it should be perfect. I would expect it from craftsman but not snapon.

 

[cj7365]

Wow, totally unacceptable, send it back

 

[mmack66]

Watched the video. He said "dipped". So, they are 100% coated. That means there is no bare metal, and e-coat (which I'm assuming it is) is the rust inhibitor. Therefore, your box actually is "fully painted". Just the blue top coat isn't 100% in places on one will see.

Since the video states that the paint is part of the strength of the finish, and Snap-On paints their boxes in "places you can't even see", and disses the other manufacturers for not doing so, it is hard to defend the fact the OP's box is missing paint in some areas, regardless of a coating on the bare metal.

 

[t100]

Product Specifications
Stock # KRSC46FPCM
Name Roll Cart, Large, 6 Drawers, Royal Blue
Price** $1,590.00
Brand Snap-on
Country Of Origin USA
Color Royal Blue

stop bitching about it, the COO stamp will prevent and rust and guaranty it will last you 100 years.

seriously, there are couple resident snap on dealers on this site, ask them about it see what they say.

 

[Trbobuick]

stop bitching about it, the COO stamp will prevent and rust and guaranty it will last you 100 years.


LOL.... too funny.

 

[Trbobuick]

My SO guy worked on the district manager and i received a 600.00 credit off of my bill. But having an affliction , i turned right around and bought 600.00 worth of stuff.

So all in all im happy, and i can use some Corrosion X to stop any kind of corrosion so im not worried .

 

[AETD]

first they stop labeling "made in usa" now they start delivering china quality?
you guys are doomed...

 

[Nick-NY]

Id try and contact Snap-On again ask for a supervisor, then you will get results.

 

[bobcatdan]

The girlfriend's uncle is a district manger for SO. Talking tools one time with him, he say SO scraps a fair number boxes for stuff as simple as paint defects. Other unlce got a 84" eqip for scrap price.

 

[Link-Belt]

Watched the video. He said "dipped". So, they are 100% coated. That means there is no bare metal, and e-coat (which I'm assuming it is) is the rust inhibitor. Therefore, your box actually is "fully painted". Just the blue top coat isn't 100% in places on one will see.

Products usually have "A" surfaces and "B" surfaces. "B" surfaces wouldn't be required to have full coverage or perfect appearance. This is a very common manufacturing/production practice. The box looks beautiful everywhere it should, and will not rust as it's coated. The box will do everything it was advertised to do. Please take this the right way...the problem is your expectations.

This would not be a warranty issue. About all you could do would be pressure your S.O. guy for a can of matching paint and you paint it to your liking in those spots.

It also means that they are technically correct in their video. The other mfg's left unpainted spots. S.O. did not since they are 100% dipped, so no rust.

Flame away...

FYI, that is a really pretty box!

Are you freaking kidding me. Your saying the OP just paid a but load of money for his new box and you think his expectations are to high for expecting it to be perfect? You think just because corporate America and manufacturing make something common practice it's OK? We the people have let this kind of dishonisty go on to long. I say send it back and demand a full refund. That thing belongs on a shelf at Wal-Mart.

Sent from my SCH-R720 using Tapatalk 2

 

[Humble Mechanic]

This seems to be pretty common. A dude at my work has a side locker and it is the same way.

 

[e30bradley]

if its true that they are dipped first than you are just being to picky.. As long as its not bare metal its fine. Pull the fenders off you car, I would bet its not painted behind them. Only primer. Also, the interior of the car is usually just lightly painted.

after doing a little research is seams as though allot of newer cars are fully painted inside and out, behind fenders, etc.. But it was pretty common for older car to not be thoroughly painted anywhere exempt the exterior of the car. lots of old american cars especially. sometimes not even painted good under the hood. The outside of the box and sides of drawers should be flawless, but the spot you are upset about wouldn't bother me unless it was a rust issue so again as long as their is paint their forget about it.

 

[LSU]

Yes up in Algona Iowa. . . . He also had mentioned the Kobalt boxes are built there.

Sorry folks, I can't let this comment pass. Kobalt boxes are built in the same plant as Snap On?

I've got two SO boxes (20+ years) and 3 really well made Kobalt Boxes. I've had the Kobalts 2-10 years. The Kobalt boxes were bought to leave on various job sites and at the end of the job I brought them home. I was amazed how well they've held up. No complaints. I've not looked in the corner of the drawers to see if they're not painted but these boxes lived on job sites that were non-climate control for years. Since I had workers using them constantly I can tell you that my crews are tough on tools.

If I had known the Kobalts were built on the same line as Snap On, I would have knocked off those Kobalt stickers a long time ago and bought some of those cheap Snap On Tool stickers from that idiot on Ebay that sells them.

I'm not an expert on Kobalt, SnapOn, MAC, MATCO but I've got to ask:

1. Are Kobalt Boxes built in the same plant as Snap On?
2. If not now, were they ever?


As a disclaimer, I don't know the COO of my Kobalt boxes nor do I remember the model numbers of my SO boxes. Don't ask, I'm not going to look.

 

[redwrench60]

Did you guys read where the OP receieved a $600 credit on his bill and he's happy?

 

[Link-Belt]

Yup read that. Sad

Sent from my SCH-R720 using Tapatalk 2

 

[Skin]

Did you guys read where the OP receieved a $600 credit on his bill and he's happy?

for some cosmetic finish issues he wont see? I'd do that too. Thats a 40% discount off that cart. I'm more surprised they gave him that much back, figured they'd replace it or tell him to pound sand.

 

[warmpancakes]

http://www.sjscycles.co.uk/wurth-cavity-wax-aerosol-500ml-prod19957/


spray the inside with that and you wont have to worry