www.SJDiscounttools.com ?

[PoorOwner]

Please share your experience with this store..
Some items seem to be a few bucks cheaper than tooltopia and some items more complete than the toolwarehouse and tooltopia. The downside is you have to buy $500 to get free shipping. But are they good at filling their orders and packaging?

 

[transammanv8]

I've ordered 3 times from them even with a bad experience on the first order.

First, I ordered a 3/8" drive SK rotary head ratchet. The ratcheting mechanism was dead on arrival. It just spun freely. I dropped them an email, and they said they would take care of it. I also fired an email to SK the same day, and they sent out a free rebuild kit at no charge and asked for no proof of purchase. That's been 4 years ago, and I still haven't received a reply from SJDiscounttools.com. Thank god for excellent service from S-K.

I've ordered twice since then and received excellent service, so I *hope* the first time was a fluke. They are fairly quick to ship and the packaging seemed ok. I would recommend.

 

[JeepsAreBuilt]

Ive bought from them before.. cust service was alright.. I bought a bunch of stuff once and got one wrong item.. they sent me the correct one and let me keep the wrong one. I couldnt use it anyway.. it was a impact hammer bit.. with a shank that wont fit my hammer. They also seem to have more than 1 warehouse they ship from.. I got separate packages at different times from different locations.

 

[wrenchr]

Ive bought from them before.. cust service was alright.. I bought a bunch of stuff once and got one wrong item.. they sent me the correct one and let me keep the wrong one. I couldnt use it anyway.. it was a impact hammer bit.. with a shank that wont fit my hammer. They also seem to have more than 1 warehouse they ship from.. I got separate packages at different times from different locations.

That is cool as long as they only charge one price on shipping.

 

[nissan_crawler]

I haven't had any trouble ordering fromt hem, I get my m60 motorguard filters from them.

 

[Merkava_4]

The main thing that scares me about the place is that they have no phone number.

 

[nissan_crawler]

The main thing that scares me about the place is that they have no phone number.

"To place orders over the phone Mon-Fri 9am-9pm, please email us for the toll free number. "

 

[bmwpower]

moving this to another forum...

 

[blue302stang]

I just ordered $700 worth of tools from them and had no problem at all. Package came fast, everything was there and shipping was free

 

[SCguy]

No! I ordered a pair of Mechanix shoes in July and STILL have not received them. I waited too long to contact the credit card company and now am out $70!

RD

 

[PoorOwner]

No! I ordered a pair of Mechanix shoes in July and STILL have not received them. I waited too long to contact the credit card company and now am out $70!

RD

Wow.. I just ordered a pair of mechanix shoes and some other items, a few days ago and today (sunday) I received a tracking number, wish me luck..

 

[jay50]

Wow.. I just ordered a pair of mechanix shoes and some other items, a few days ago and today (sunday) I received a tracking number, wish me luck..

Expect to be going barefoot for a while....

 

[sharpe427]

I've used them, had good luck with prompt delivery and complete order arrivals.

 

[jman]

Never had any problems with these guys, have placed over 10 orders with them and gotten my orders within a couple days, cant beat there prices either. On the phone if you email them you get a reply within minutes with the number

 

[PoorOwner]

I've gotten my first order, it came from 2 different locations, all new and good

 

[foul_ball]

ordered a prybar and some other tools- got most of order in separate shipments, no prybar, so I e-mailed, then they sent me a little screwdriver instead of the prybar twice. That was at least a month ago. Still no prybar. Prices are good, but service gets a big fat raspberry *thbbbppt!!*

 

[beanz2]

I had a very bad experience with them last year. I ordered an Equus timing light in March 18th, 2007. SJDiscount immediately charged my credit card. Three days later I got an e-mail saying they were back ordered. I wrote back asking when they will be available, they wrote, "We still hope this week on these, let us know at any time if you need to cancel".

Two weeks later I asked again and they wrote "Warehouse informed us Scheduled to ship 04/10." The month of April came and went, and I received nothing. Keep in mind they had my e-mail address, home address and phone numbers if they needed to contact me.

On May 3rd, I wrote to them at 7:20 a.m. PST to cancel the order. They wrote back in less than two hours, "I apologize, but we were unable to cancel the order. The warehouse informed me that this has shipped. Tracking should post shortly." I think this was a ploy of theirs to keep the order, otherwise why would an item that was ordered a month and a half ago happened to ship from the warehouse on the same day I canceled it??? Hard to believe they had actually shipped the timing light to me.

By this time, I've had enough dealing with them. I wrote back that if the package arrives at my doorstep it would be refused and sent back. Then they threatened I will be charged a 10% restocking fee if I refuse it.

The next morning I received notice from them that the package was shipped by FedEx. FedEx indicated they received it at 8 p.m. on May 3rd, so it is obvious to me the package could not have shipped twelve hours earlier when they claimed it had, and they could have easily canceled my order!

I called VISA to report the incident and to reverse the charge SJD made in March and VISA sided with me.

FedEx later reported that the package was returned to SJDiscount on May 14th. On the same day, I got another e-mail from them saying I need to reverse the charge back paying them in full, claiming I had received the timing light. They would not even admit they had received it back. Bad, SJDiscount. Very bad.

This was the most horrible online transaction I had, including all of my eBay purchases. I would never ever buy anything from these guys again

Is there a law a company may not charge a customer's credit card until the item actually ships? Or is it just an ethical rule of conduct?

 

[jay50]

I had a very bad experience with them last year. I ordered an Equus timing light in March 18th, 2007. SJDiscount immediately charged my credit card. Three days later I got an e-mail saying they were back ordered. I wrote back asking when they will be available, they wrote, "We still hope this week on these, let us know at any time if you need to cancel".

Two weeks later I asked again and they wrote "Warehouse informed us Scheduled to ship 04/10." The month of April came and went, and I received nothing. Keep in mind they had my e-mail address, home address and phone numbers if they needed to contact me.

On May 3rd, I wrote to them at 7:20 a.m. PST to cancel the order. They wrote back in less than two hours, "I apologize, but we were unable to cancel the order. The warehouse informed me that this has shipped. Tracking should post shortly." I think this was a ploy of theirs to keep the order, otherwise why would an item that was ordered a month and a half ago happened to ship from the warehouse on the same day I canceled it??? Hard to believe they had actually shipped the timing light to me.

By this time, I've had enough dealing with them. I wrote back that if the package arrives at my doorstep it would be refused and sent back. Then they threatened I will be charged a 10% restocking fee if I refuse it.

The next morning I received notice from them that the package was shipped by FedEx. FedEx indicated they received it at 8 p.m. on May 3rd, so it is obvious to me the package could not have shipped twelve hours earlier when they claimed it had, and they could have easily canceled my order!

I called VISA to report the incident and to reverse the charge SJD made in March and VISA sided with me.

FedEx later reported that the package was returned to SJDiscount on May 14th. On the same day, I got another e-mail from them saying I need to reverse the charge back paying them in full, claiming I had received the timing light. They would not even admit they had received it back. Bad, SJDiscount. Very bad.

This was the most horrible online transaction I had, including all of my eBay purchases. I would never ever buy anything from these guys again

Is there a law a company may not charge a customer's credit card until the item actually ships? Or is it just an ethical rule of conduct?

Thanks for the warning. I have considered ordering from them but now will have no dealings with those %$^%* bums...

 

[FNFS2000]

I bought a bunch of what was supposed to be "knipex" tools from them, it was all made in spain. Came to find out that none of it was Knipex product. They would not take back the return without a restocking fee. Also came to find out that its all a drop ship system, they don't handle any product. That explains a lot of the other problems I've read about.

I like to google map prospective businesses I deal with since then. here is the "headquarters" of SJ
http://maps.google.com/maps?f=q&source=s_q&hl=en&geocode=&q=2892+Prairie+Dr.,+Lewis+Center,+OH+43035&sll=37.0625,-95.677068&sspn=52.020054,113.90625&ie=UTF8&ll=40.20503,-82.989451&spn=0.003093,0.006952&t=h&z=18&iwloc=addr

 

[JohnMcD348]

OK, glad I read this thread. I was looking at them to order a few things to begin creating my garage. How is Tooltopia to deal with? Any bad experiences like these?

 

[CamarosRus]

www.toolwarehouse.net claims to beat any online price by 110% of the difference ??????

 

[philw]

I recently had an issue with tooltopia. I have ordered a few items in the past from them with no problem.
I ordered a meter and they shipped me a USED, defective meter

Apparently their customer service can't approve a return without checking with their warehouse which takes a day or two. After a couple days they sent me return paperwork and I shipped it back.

They sent a second and it was new but defective. Had to wait a couple days to get return paperwork. I told them I would rather have a refund and they told me that wasn't a problem.
What I didn't realize was that their refunds take 2-4 weeks AFTER they receive the item back.
I did get my refund but it was all such a PITA that I will probably not use them again. I did notice that Tooltopia had a few bad reviews on the Amazon site (they sell on Amazon also)

It's hard to find good customer service. Amazon has an easy return policy if it's on something they sell themselves. I had to return a book a couple months ago and it couldn't have been easier.

 

[benjamming]

return a book? I guess you had read it by then huh?

 

[Git]

I recently ordered a 1/4" SK Torque Wrench (74420) from SJ Discount Tools. Their web site indicated the torque wrench "usually ships the next business day" I also needed a 22mm socket so I tacked that on to the order since it did not increase the shipping charge any.

http://www.sjdiscounttools.com/skt74420.html

Well, a couple of days go by and I don't hear a thing - although I do notice my credit card has been billed the full amount - $138. I send them an email, no response. Another day goes by and I send them another email. This time they answer - They can't get the torque wrench! It is back ordered until at least November.

Now I am a little pissed because I needed that torque wrench for a project this weekend so I order another wrench from ToolTopia. I email SJ Discount to cancel the entire order.

Yesterday a small package shows up, which I am guessing is the 22mm socket from SJ Discount. I also receive an email that they are refunding me $117 of the $138. So basically they are trying to charge me $21 for this one socket that I would never had ordered by itself. I paid $7.50 for at ToolTopia and shipping was free because of the torque wrench.

SJ Discount Tools does not have a phone number posted - so you can't actually call to talk with someone and in my case, they didn't answer their email's very promptly. They never informed me before they shipped the socket that they couldn't get the torque wrench - the only reason I bought the socket was because of the torque wrench.

I will never use them again!

 

[cindysanders]

I have never had problems with sjdiscounttools have over 30 orders def very helpful and i have talked to them on the phone sara is very helpful every time i call, sorry to hear these other problems. I know SK tools is in bad shape and very limited inventory hard to find stuff anywhere anymore with them being on strike and closing some warehouses, not sure if they will be around much longer.

 

[Git]

CindySanders - you wouldn't be associated in any ways with S & J Discount tools would you?

I noticed this was your first post on this forum. And there is also another post by a "CindySanders" on Epinions where S & J received a number of unfavorable reviews:

SJ Discount Tools - thumbs down

S & J would be better off spending their time and energy on improving their customer service then trolling the internet and posting bogus favorable reviews...

 

[scottmlew]

CindySanders - you wouldn't be associated in any ways with S & J Discount tools would you?

Couldn't possibly be! Stop the crazy talk!

Good sleuthing...just bumped them down a bit lower on places I'd consider buying tools from...thanks!

 

[Vinko]

Send it back and do a charge back on your credit card. This is sort of sleazy.

 

[Vinko]

Never had any problems with these guys, have placed over 10 orders with them and gotten my orders within a couple days, cant beat there prices either. On the phone if you email them you get a reply within minutes with the number

I have never had problems with sjdiscounttools have over 30 orders def very helpful and i have talked to them on the phone sara is very helpful every time i call, sorry to hear these other problems. I know SK tools is in bad shape and very limited inventory hard to find stuff anywhere anymore with them being on strike and closing some warehouses, not sure if they will be around much longer.

Normally, I try not to get involved with these kinds of threads, but do these companies think we're stupid? Two separate posts from two separate user accounts, each with one post, extolling the virtues of this company.

 

[Rocket1]

I'm glad I read this. I was planing on ordering something from them this weekend since they were so cheap. Guess I will spend a little more to avoid a headache later

 

[woody 73]

Hi,
Once I got the phone number from them I found they were in my back yard so to speak;I asked if I could drive over and pick up my order but the will not do this...The service is very good!

 

[gofastman]

Just posted a review of this abomination of a business!