One of my items from the last 30% arrived damaged. They refused to give me a partial refund and let me fix the damaged item. (Metal shroud on drum fan dented in) So have to wait another 2 weeks for replacement to get here and hassle of shipping it back. They said i was basically getting it at cost so they wouldn't go any lower. Was a little annoyed because the first person said they would partially refund, i just had to provide more pictures. So I did, then they just said no. I didn't notice the dent, so turned on the fan and figured it out really quick as the metal fan blades were hitting the shroud at high speed... lol
All I could get them to do was give me 30% towards another purchase and they are shipping a replacement fan. They initially tried to give me 20%, which is funny because they are running that on there site anyways right now. Seem pretty stingy considering my order history.
Little disappointing, just an FYI. Had better customer service experiences, but not terrible. At least they answer the phone fast.