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Thread of denied warranty from dealers..

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kwhitelaw

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Not sure if there is one of these already (didnt bother checking) but if there is go ahead and delete this...

If you choose, describe what you were denied and by who (SO, Cornwell, Sears, wherever)and the reason why you were denied. Pics would be great too.

kevin
 
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wrenchr

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Well the tools I tried to warranty I shipped off Tuesday to snap on.
I was refused once by a mac dealer years ago.
I have an account with Mac and other dealers could learn a ton from this guy!!
Gary Blum.
Cornwell I have had nothing but outstanding service from!!
I have dealed with 2 dealers!! As soon as I pay my Mac account off I'll go over to Chris the cornwell dealer to get some goodies from him!!
Snap on I have had so many BAD deals to indulge all at once!!
 
M

Merkava_4

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wrenchr said:
Snap on I have had so many BAD deals to indulge all at once!!
Click to expand...

You don't have to do them all at once, just pick one tool and give us the full frame by frame description of each tool that was denied warranty service and the circumstances that led to the tool to break or wear out.
 
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wrenchr

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Merkava_4 said:
You don't have to do them all at once, just pick one tool and give us the full frame by frame description of each tool that was denied warranty service and the circumstances that led to the tool to break or wear out.
Click to expand...

Ok Merkava you are starting to really annoy me:mad::lol_hitti I said from a ratchet needing rebuilt to a phillips screwdriver in the other thread. Like UB said I'm not going to go thru each and everything. Go permatex something now:lol_hitti:lol_hitti
 
M

Merkava_4

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I don't see what the big deal is - if I had a tool that broke unexpectedly, you can bet your britches I'd do a complete and highly detailed thread about the tool and the circumstances that led to the tool breaking. I'd have high definition photographs and everything. :thumbup:
 
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wrenchr

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Merkava_4 said:
I don't see what the big deal is - if I had a tool that broke unexpectedly, you can bet your britches I'd do a complete and highly detailed thread about the tool and the circumstances that led to the tool breaking. I'd have high definition photographs and everything. :thumbup:
Click to expand...

That is the pisser part of it, the stuff is just in need of repair. I use to order my own rebuild kits from snap on but they doubled the prices on the kits and I will not pay $10.00 to service something that should be free.
 
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TRDon

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I bought a laminent roller from Lowes, it was a kobalt. Lifetime warranty and it lasted 2 sides of veneer on a small cabinent. I brought it back the next day and they said that it wasnt a lowes concern and it was a kobalt warranty claim. I didnt send it in and I just threw it away and sent a nasty letter to lowes and cobalt about it which I havent heard back form either one. Lat tool I ever buy form lowes and I wont buy much material I can buy from somewhere else either.
 
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wrenchr

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TRDon said:
I bought a laminent roller from Lowes, it was a kobalt. Lifetime warranty and it lasted 2 sides of veneer on a small cabinent. I brought it back the next day and they said that it wasnt a lowes concern and it was a kobalt warranty claim. I didnt send it in and I just threw it away and sent a nasty letter to lowes and cobalt about it which I havent heard back form either one. Lat tool I ever buy form lowes and I wont buy much material I can buy from somewhere else either.
Click to expand...

When dealing with lowes or home depot you have to demand a manager or you are SOL.:(
 
OP
K

kwhitelaw

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TRDon said:
I bought a laminent roller from Lowes, it was a kobalt. Lifetime warranty and it lasted 2 sides of veneer on a small cabinent. I brought it back the next day and they said that it wasnt a lowes concern and it was a kobalt warranty claim. I didnt send it in and I just threw it away and sent a nasty letter to lowes and cobalt about it which I havent heard back form either one. Lat tool I ever buy form lowes and I wont buy much material I can buy from somewhere else either.
Click to expand...

It's not unheard of for a Lifetime warranty to have to be handled through the manuf., not the end retailer.. On items that my previous employers sold that carried a Lifetime warranty, they were handled through the manuf.

If you only had it for 1 day, why would you not just return it? I imagine it came with a return policy from Lowes?

kevin
 
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wrenchr

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I have one for you guys??
When is a snap on dealer the nicest????
When his district manager is on his truck!!
 
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Quiksilver

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Merkava_4 said:
I don't see what the big deal is - if I had a tool that broke unexpectedly, you can bet your britches I'd do a complete and highly detailed thread about the tool and the circumstances that led to the tool breaking. I'd have high definition photographs and everything. :thumbup:
Click to expand...

How much stock do you own in Snap-on? I swear the only person that might be more annoying to read a post from is Elroy typing in the third person.

I apologize for my vent, but I almost have to avoid reading posts by these two.
Please ignore this and post on.
 
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wrenchr

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The sears by me has never given me or anyone I know a problem, that has to ****!!
I remember going to sears with my Dad and warranting his tools, those are great memories!!
 
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Elroy

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Considering the excellent warranty service that Elroy recently received on his Williams "slider"

http://www.garagejournal.com/forum/showthread.php?t=27020

Elroy made the effort to submit this Bahco for warranty just last week

Picture003.jpg


Contacted Williams directly and spoke with Chris Lee. I understand Chris is Williams "warranty claims manager". Chris indicated that once a particular model is discontinued that the warranty stops as well.

We'll see about that as Elroy told Williams that he was not seeking an exact replacement. They were fully receptive to reving the tool upon delivery.

On a seperate note:

Quiksilver said:
I swear the only person that might be more annoying to read a post from is Elroy typing in the third person.
Click to expand...

Elroy sincerely thanks you for the complement :headscrat:headscrat

Quiksilver said:
I apologize for my vent, but I almost have to avoid reading posts by these two.
Please ignore this and post on.
Click to expand...

No apology necessary. Actually I have toned down a little recently
 
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AutoTech

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Elroy said:
Considering the excellent warranty service that Elroy recently received on his Williams "slider"

http://www.garagejournal.com/forum/showthread.php?t=27020

Elroy made the effort to submit this Bahco for warranty just last week

Picture003.jpg


Contacted Williams directly and spoke with Chris Lee. I understand Chris is Williams "warranty claims manager". Chris indicated that once a particular model is discontinued that the warranty stops as well.

We'll see about that as Elroy told Williams that he was not seeking an exact replacement. They were fully receptive to reving the tool upon delivery.

On a seperate note:



Elroy sincerely thanks you for the complement :headscrat:headscrat



No apology necessary. Actually I have toned down a little recently
Click to expand...

LOL
Elroy I like your post man don't change anything :lol_hitti
 
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Deafautotech

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wrenchr said:
Ok Merkava you are starting to really annoy me:mad::lol_hitti I said from a ratchet needing rebuilt to a phillips screwdriver in the other thread. Like UB said I'm not going to go thru each and everything. Go permatex something now:lol_hitti:lol_hitti
Click to expand...

ha ha ha that good one!!!

i did tried to get warranty for my snap on tool by my first snap on guy in 6 years ago... that guy are tough as he wont make a deal or warranty the tools that i ask for... right now i am happy with my snap on guy as he are open and talk with me about harley stuff and talk about new tools which he will make deal with me... he always talk with me than other tool truck guys because they just want sell or get payments then go...

all right let back to thread of denied claims. i has no problem with my snap on guy even the impact swivel got bind which i cant get it loose to work right so i gave it to my snap on guy. he just gave me a new one...
 
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TRDon

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They wouldnt take it back :mad: I dont know why either.

I never had a problem with sears. All the ones I have gone to would take anything back, even fully functional tools.
 
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autoace

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Merkava_4 said:
I don't see what the big deal is - if I had a tool that broke unexpectedly, you can bet your britches I'd do a complete and highly detailed thread about the tool and the circumstances that led to the tool breaking. I'd have high definition photographs and everything. :thumbup:
Click to expand...

Some of us have, a woman living with us, and kids running around, and just want our damn tool warranty to work; after a hard days work.

Taking pics and keeping a journal is just a pain, when time is tight.

You are lucky to have the time on your hands.

:bounce:
 
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Merkava_4

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autoace said:
I posted one, in the Snap-on is soooooooooooooooooooooooo great thread.:bounce:
Click to expand...

autoace said:
I bought alot of impact sockets, many years ago. They were all brands like Campbell Hausfeld, and import Stanley,etc. They never gave me any problems, but I "upgraded" to a big Snap-on set. After just 1 month, the Snap-on impact sockets looked worse, than 10 yr. old import cheapies. The hex was rounded and the drive end was heavily worn??????The price of one Snap-on socket, would pay for a whole other set of cheap ones, that were more durable. I have Cornwell ones now, and they have proven TOUGH!

Snap-on would not warranty the sockets for wear, even after they fell off the impact gun real easy, and the hex was beyond deformed. I was told it must be my air tools had worn anvils. My air tools were all Snap-on/Blue Point, at the time, All less than a year old. I told the guy, my .99 cent apiece sockets didn't wear like this. He had no comment, but would not warranty the sockets, because they were not broken per say.

Remember, I was a regular customer at a dealership, at the time. I was not a off the street guy, looking for easy warranty. Pathetic
Click to expand...

Do you still have those sockets?
 
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yellowbox

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no pics ...dealer ,cornwell had a dual piston brake retracting tool that the threads wore out , got with the dealer and he said he would warrenty , cool
weeks go by and when he stops in again , doesnt come every week, he says part discontinued ...sorry
i said no problem just give me a suitable replacement per the warrenty or truck credit ...
he said nope i was cool about it and let it slide figured next time i saw him i would ask again , maybe he was having bad day .
well from then on he doesnt come around anymore so i call him on phone after waiting 2 monthes and told him he needs to resolve this issue he hangs up on me .....
so i called the area rep and explained problem and gave him part # next day i had new part.......funny what 1 call will do, still havent seen dealer been 3 monthes now ,and yes he still has route
 
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