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Quality control of latest Snap On pliers?

zendriver

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Return them. This ain't WalMart **** at WalMart prices.



It will be. It’s only a matter of time.

Buying Snap-On Tools used, off eBay, swap meets garage sales and then lamenting” their quality ain’t what used to be!” It’s more than just a little ironic.

Maybe they’re cutting corners a tad just to stay profitable like most every other business being priced driven into the ground.






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Wakefield

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Look, bottom line here is the pliers were bought off Ebay!

These easily could have not passed QC and ended up in the secondary market as a result.

I really like Ebay but studying the pictures of the item is crucial and if the pics are aren't enough to gauge the condition ask for more pics or move on.

If the OP had bought the pliers from a Snap-on franchisee or SO website and they looked like that he would have absolutely zero issue getting them swapped out for a better pair. In fact, if the OP had a working relationship with a SO franchisee and purchased SO tools regularly he would have zero issue getting these pliers swapped out even if they did come from Ebay.

Full disclosure, I've been buying (and selling) Snap-on tools for over 20 years. I have bought a lot of SO tools from local dealers that I've done business with regularly but I've also bought SO tools from Ebay and used from local sales. Never ever had an issue but I'm also not buying broken tools just to go get them warrantied either. It all just boils down to the professional relationship that you build with your local franchisee!

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Absolutely agree that Snap On shouldn't be held responsible for what resellers do-could reseller be flipping some blems or seconds?

there are those who buy "rusty broken buckets of tools" and try to get warranty service from the trucks?
 

ex-x-fire

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Oh hell, I've got a pair of these dust cap pliers that I bought new 30 years ago. They have the same makings, mostly likely from forging. I wouldn't sweat it.
 

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JR 42

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leoxdeng. Mine to compare.

IMG-0616.jpg


IMG-0611.jpg

Uh, were yours from ebay UK or off a truck or what? I'd expect better finish from Channellock, or Crescent, or any brand really, let alone Snap-on... and no, I don't own any Snap-on pliers.

The pic on the Snap-on website isn't great, but the finish doesn't look bad at all.

97ACF.jpg
 

Skin

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The needle nose have looked this way for a long long time. Its been a very long time since they switched from grinding the handles. In fact they use to actually round that whole area off. Its mildly comical that people only now freak out.

2017 Production video showing the same forging cuts on the finished product about to be engraved and dipped.

<a href="https://ibb.co/Xb3npzP"><img src="https://i.ibb.co/CzMjvny/csi.jpg" alt="csi" border="0" /></a>

Maybe they’re cutting corners a tad just to stay profitable like most every other business being priced driven into the ground.

If Snap-on is having profitability issues the last thing its from is their profit margin on their tools. 99% of their markup is insane plus they have massive yearly price inflation of 4-5%. 2010 an F80 was around $80. Now its something like $120.

If only everyones income worked that way.
 
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ssdave

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I looked in my pliers drawer and my dispose of tool pile, and most of my quality pliers have forged but unground handles, like the OP's photo. Even my Knipex are forged, but smoother than the snap-on. Only the cheaper brands have fully ground; and the cheapest ones are the fully polished ones. Except Channellock, which grinds and contours theirs, but I don't want to put them in with the cheap; they're mid-grade. The brands I looked at were Knipex, Proto, Snap-on, MAC, Excelite, Channel-loc, Craftsman, Klein, unbranded German, Unbranded Japan, Unbranded Taiwan, and totally unmarked cheap.
 

mr.lemons

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Uh, were yours from ebay UK or off a truck or what? I'd expect better finish from Channellock, or Crescent, or any brand really, let alone Snap-on... and no, I don't own any Snap-on pliers.

New off my local Snap on van/truck. They all look like this. Not sure why guys are saying that they don't and saying that they are seconds/returns? Great pliers though.
 

Samuel D

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They all look like this. Not sure why guys are saying that they don't and saying that they are seconds/returns?
It may be because you and leoxdeng showed close-up photographs taken under grazing hard light. That reveals texture other owners have never noticed on their own pliers.

It’s worth mentioning that this surface, the outside of the jaws, is under compression rather than tension. So the surface finish matters less than it would elsewhere for fatigue resistance … not that many pliers see loads and cycles risking fatigue cracks.
 

justintendo

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Did the side of the van he bought them from say "官方视频片段#4?"

i agree...im not sure these are real. if they are and this is the new norm, its really sad. none of my older snap on pliers (6) have the slightest blemish like that.
i understand things like that really dont matter, but at snap ons prices you expect awesome performance and looks.
 

redwrench60

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You guys do know that modern production Snap on plier forgings aren’t ground on the sides right? That’s what the natural look of unground forged steel is like......

Use them. Then tell me they don’t grab and hold harder than any needle nose pliers you’ve ever tried. :rocker:
 

JR 42

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You guys do know that modern production Snap on plier forgings aren’t ground on the sides right?

I do now! :lol_hitti

Given that Snap-on's ratchets, sockets, and wrenches are often described as looking like jewelry, I'm a little surprised their pliers look so rough... I learned something.

:beer:
 

redwrench60

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I do now! :lol_hitti

Given that Snap-on's ratchets, sockets, and wrenches are often described as looking like jewelry, I'm a little surprised their pliers look so rough... I learned something.

:beer:

Yeah I can’t decide if they’re trying to be artsy fartsy or just being lazy by leaving the sides unground. In any case it’s the way they are made and they are some of the best pliers out there. My advice to the OP is to quit staring at them and use them.
 

81turbota

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Mine aren’t as extreme as the ones posted here but all of them have varying degrees of rough forging on the sides.

I have ~10 or so of the new design pliers.
 

anndel

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Vintage 1980's SO 96ACP and last year's 97ACF.
 

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mr.lemons

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Vintage 1980's SO 96ACP and last year's 97ACF.

Interesting, guess they have removed a step from production. Explains why guys with older pliers may think the new ones are seconds. I assumed they had always looked the same way.
 

Samuel D

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Given that Snap-on's ratchets, sockets, and wrenches are often described as looking like jewelry, I'm a little surprised their pliers look so rough... I learned something.
Me too! Though I’ve now looked more closely at a pair of Facom pliers and discovered they have a similar finish. Hadn’t noticed before.
 

lardy1

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This is why I don't buy used Snap-On off eBay. I am convinced that Snap-On tools are among the best hand tools on the planet. I'm not bashing Snap-On in any way. But I've had several people recommend Snap-On ratchets off eBay and this is why I won't do it. If I'm spending over $100.00 on any ratchet, it's going to be a brand new ratchet.

I'm not buying a used item and then having to get involved with the manufacturer over warranty or buying additional pieces to make something whole again. I'll be the first to admit I will likely never be a Snap-On guy because if I'm going to pay Snap-On prices, I would want full Snap-On service. And I'm not going to get that as a home garage type of buyer. I couldn't afford it even if I wanted to.
 

bsaint

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This is why I don't buy used Snap-On off eBay. I am convinced that Snap-On tools are among the best hand tools on the planet. I'm not bashing Snap-On in any way. But I've had several people recommend Snap-On ratchets off eBay and this is why I won't do it. If I'm spending over $100.00 on any ratchet, it's going to be a brand new ratchet.

I'm not buying a used item and then having to get involved with the manufacturer over warranty or buying additional pieces to make something whole again. I'll be the first to admit I will likely never be a Snap-On guy because if I'm going to pay Snap-On prices, I would want full Snap-On service. And I'm not going to get that as a home garage type of buyer. I couldn't afford it even if I wanted to.


Yea same here. I dont want issue warrantying anything


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d.mcfarland

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What does not machining the size of the pliers matter? They are still the highest quality pliers on the market based on actual use.
 
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justintendo

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its been a few years (11, actually) since i left the auto technician trade...i have needed snap on warranty a few times since then and a few phone calls and everything was handled superbly. warranty has never been anything but excellent...
 

measuredtwice

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This is why I don't buy used Snap-On off eBay. I am convinced that Snap-On tools are among the best hand tools on the planet. I'm not bashing Snap-On in any way. But I've had several people recommend Snap-On ratchets off eBay and this is why I won't do it. If I'm spending over $100.00 on any ratchet, it's going to be a brand new ratchet.

I'm not buying a used item and then having to get involved with the manufacturer over warranty or buying additional pieces to make something whole again. I'll be the first to admit I will likely never be a Snap-On guy because if I'm going to pay Snap-On prices, I would want full Snap-On service. And I'm not going to get that as a home garage type of buyer. I couldn't afford it even if I wanted to.

That might be referring to me. I think I suggested you could get a dual 80 in another topic.
On the off chance that you broke the ratchet and couldn't get service, ratchet rebuild kits are readily available. Whether it is worth it, depends on the auction price and your savings, of course.

Most of my Snap-On came from Snap-On but I recently had one problem buying Snap-On on Ebay. I bought from a GJ forum member on Ebay and he turned into a crook though he has respectable feedback here. He listed about a dozen Snap-On ratchets on Ebay and then disappeared with the money. He has about a dozen negatives in a row from all the buyers. Ebay refunded me, of course.
 
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leoxdeng

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That might be referring to me. I think I suggested you could get a dual 80 in another topic.
On the off chance that you broke the ratchet and couldn't get service, ratchet rebuild kits are readily available. Whether it is worth it, depends on the auction price and your savings, of course.

Most of my Snap-On came from Snap-On but I recently had one problem buying Snap-On on Ebay. I bought from a GJ forum member on Ebay and he turned into a crook though he has respectable feedback here. He listed about a dozen Snap-On ratchets on Ebay and then disappeared with the money. He has about a dozen negatives in a row from all the buyers. Ebay refunded me, of course.

I'm really sorry to hear that - and good to know ebay refunded you. I would only buy new SO tools from ebay provided the saving (vs SO website price) is good enough. I really hesitate to buy used SO - unless it's wrenches that you can tell from the looks if they've been carefully used, or a pry bar or something similar that is designed to take a lot of abuse. Used pliers sometimes don't have good enough grip in the jaws, and used ratchets are particularly risky as you won't know if the previous owner use a long pipe on it as a breaking bar... I tend to use my Falcom 3/8 ratchet the most which I bought new and really love. For 'abusive' tasks I go for 1/2 Halfords (UK brand of decent quality). I have a FLLF80 which I also bought new from ebay for special occassions.
 

Samuel D

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I tend to use my Falcom 3/8 ratchet the most which I bought new and really love.
Is it the JXL.171 with the flex head and extendable handle? That design has tempted me a couple of times. I just wish you could get it with an all-metal handle. Plastic and rubber ages badly, and fat ratchet handles sometimes get in the way.

Anyway, I think there are fewer fake or seconds Snap-on tools on eBay than many people believe. Rather, not everything is perfect, especially aesthetically.

I’d be happy enough with the pliers shown in this thread, now that I know the rough finish is common for Snap-on pliers (and older Facom pliers, judging by my toolbox).
 

lardy1

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That might be referring to me. I think I suggested you could get a dual 80 in another topic.
On the off chance that you broke the ratchet and couldn't get service, ratchet rebuild kits are readily available. Whether it is worth it, depends on the auction price and your savings, of course.

Most of my Snap-On came from Snap-On but I recently had one problem buying Snap-On on Ebay. I bought from a GJ forum member on Ebay and he turned into a crook though he has respectable feedback here. He listed about a dozen Snap-On ratchets on Ebay and then disappeared with the money. He has about a dozen negatives in a row from all the buyers. Ebay refunded me, of course.



I don't really remember who it was. There were more than one. But I don't attach any negative to the suggestion or those that suggested it. I know it was good advice based on the persons personal experience. Believe me, I've had my cursor over that "buy it now" button more than once. I truly do think I would love the Snap-On ratchets..
 
OP
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leoxdeng

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Is it the JXL.171 with the flex head and extendable handle? That design has tempted me a couple of times. I just wish you could get it with an all-metal handle. Plastic and rubber ages badly, and fat ratchet handles sometimes get in the way.

Anyway, I think there are fewer fake or seconds Snap-on tools on eBay than many people believe. Rather, not everything is perfect, especially aesthetically.

I’d be happy enough with the pliers shown in this thread, now that I know the rough finish is common for Snap-on pliers (and older Facom pliers, judging by my toolbox).

I actually have the simple JL.171 - the head is slim enough to un-do brake caliber bolts in very tight set-ups. I've had it for 2 years now and the handles held up really well despite all the sprays, oils and fluids and anti-seize I've smeared onto it - it just wipes clean really well.
 

PDub88

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I, too, am VERY UNIMPRESSED with the quality of some snap on tools that I've gotten lately that are BRAND NEW! I bought a semi deep socket set, 1/4", and noticed that some of the sockets weren't fully cleaned out, a brand new 3 piece flex head ratchet set in whcih one of the ratchets had dings in it, and just yesterday, a brand new radiator hose pick set where one of the picks has some cuts in the handle and another one has chipped chrome on the pick head itself. It's UNBELIEVABLE to think that all these BRAND NEW sets that I have gotten from DIFFERENT PEOPLE, even on here underneath the classifieds are in this bad of shape OUT OF THE BOX! I'm gonna end up calling Snap On tomorrow and see what can be done because this is making me sick to my stomach!
 

PDub88

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I, too, am VERY UNIMPRESSED with the quality of some snap on tools that I've gotten lately that are BRAND NEW! I bought a semi deep socket set, 1/4", and noticed that some of the sockets weren't fully cleaned out, a brand new 3 piece flex head ratchet set in whcih one of the ratchets had dings in it, and just yesterday, a brand new radiator hose pick set where one of the picks has some cuts in the handle and another one has chipped chrome on the pick head itself. It's UNBELIEVABLE to think that all these BRAND NEW sets that I have gotten from DIFFERENT PEOPLE, even on here underneath the classifieds are in this bad of shape OUT OF THE BOX! I'm gonna end up calling Snap On tomorrow and see what can be done because this is making me sick to my stomach!
Wrenches too I might add. Rough spots and grind marks. I wish I was making this up.
 

BlakeTheCarGuy

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I’ve bought several pairs of Snap-on pliers as they are my preferred plier and haven’t had any issues luckily. I will say I recently purchased a hard handle long pearl blue ratchet I waited 5 months on and it came in and the Snap-on print on the handle looks like it wasn’t filled in all the way so part of the words are white the other part is the blue color. Drives me nuts but I’m just glad to have a tool I could of really used the last 5 months. Other than that that’s really all I’ve noticed as far as QC goes. My purple ratchet has a little bit of the white letters missing but not nearly as much as this pearl blue one did.
 

PDub88

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Examples of what I mean
 

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PDub88

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More examples
 

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PDub88

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Honestly, I see better finish work on husky branded tools that I'm around at work since I work at home Depot. It's just crazy (to me) how the few batches of tools that I have, seem to have some sort of flaw with almost every one. Granted some of the sets I have are from 2012-13, but even so, that shouldn't make a lick of difference.
 

PDub88

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The above pictures are of BRAND NEW Snap On Tools out of the package!
 

PDub88

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Even comparing the box end on two of these BRAND NEW wrenches, the 10mm looks like it has flattened ends and the other one looks fine. I mean WTF is this?!
 

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General Geoff

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It's UNBELIEVABLE to think that all these BRAND NEW sets that I have gotten from DIFFERENT PEOPLE, even on here underneath the classifieds are in this bad of shape OUT OF THE BOX! I'm gonna end up calling Snap On tomorrow and see what can be done because this is making me sick to my stomach!
Let me ask you, did you obtain any of these Snap-On tools from a franchisee or Snap-on directly (via web order)?
 

PDub88

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Let me ask you, did you obtain any of these Snap-On tools from a franchisee or Snap-on directly (via web order)?
I did not. I figured someone would ask that and then say that my complaints are invalid as it wasn't bought from a reputable source. However, I've also heard that snap on doesn't sell seconds or flaws in manufacturing. Is it possible that some of the tools I bought were rewrapped with the appearance made to look like it was new?
 
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d.mcfarland

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Confirm please. You bought second hand tools (therefore "used") and you're upset with a small imperfection? Then you blame Snap-On, correct?
 

General Geoff

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I did not. I figured someone would ask that and then say that my complaints are invalid as it wasn't bought from a reputable source. However, I've also heard that snap on doesn't sell seconds or flaws in manufacturing. Is it possible that some of the tools I bought were rewrapped with the appearance made to look like it was new? Some of the sets I've bought have been from a very reputable garage journal member.
Entirely possible, also possible that the tools you got were bought by someone at retail price off a truck, then returned due to the same cosmetic imperfections you are spotting. Franchisee then resells them at a discount to wash his hands of them instead of trying to warranty-claim perfectly usable tools.
 

PDub88

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Confirm please. You bought second hand tools (therefore "used") and you're upset with a small imperfection? Then you blame Snap-On, correct?
Entirely possible, also possible that the tools you got were bought by someone at retail price off a truck, then returned due to the same cosmetic imperfections you are spotting. Franchisee then resells them at a discount to wash his hands of them instead of trying to warranty-claim perfectly usable tools.
True. Now if someone were to return the tools back to the snap-on franchisee on the truck, would the franchisee then re-shrink wrap the tools and sell them off as defective or otherwise? Like I said, the tool sets that I bought were brand new and shrink wrapped. And if that is the case, then as has been stated by me here and multiple people in the past, wouldn't that give snap-on a bad rap versus just trashing the tools and taking the hit?
 
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