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Hey, thanks everybody for the lively discussion of this matter. I hope that the information I posted here, along with all of your subsequent input, will be of use to all of the other tool addicts/buyers on this forum. :) Be well. bob08

I wouldn't be overly concerned. Of the Proto tools I have, I've been pretty pleased with their functionality, and like I said earlier, the likelihood of my breaking one of their tools in the course of normal use is low. In my conversation with the Proto representative, she asked me where I...

Amazon has details with regards to their return and exchange policy for specific types of products. The section on tools is pretty nonspecific, but it certainly does not list anything regarding "grey market" items. Given the diversity of products and number of items that Amazon sells, I...

I've only purchased Snap On tools from either their website or the local Snap On driver who stops by a garage just down the block from my house. Both the customer service representatives on the phone and the local dealer have been great. That being said, I try to give the local guy my business...

Amazon's customer service representative told me they'd be glad to accept it as a return or exchange it (they'd pay for the return shipping too since there is a defect with the item), but only within their 30 day time limit on returns or exchanges. After that period, they said I'd have to take...

My pleasure. My intention in posting this thread was just to let others here know of my experience with Proto in this instance. Your interactions with Proto on warranty issues concerning their tools purchased from Amazon may differ. I hope so.

As I understood it, the representative said I'd need to return or exchange the tool set with Amazon, and that's fine considering Amazon will exchange it or allow you to make a return within whatever their time frame is for returns and exchanges. After that time period is up, say you have an...

I agree completely. I think the ancillary argument about authorized vs. non-authorized distributorship is interesting, but insofar as I'm concerned, the bottom line is whether or not a manufacturer will stand behind their tool and warranty it when there's a manufacturer's defect or a...

The set I bought was not listed as being a second, and it was sold through Amazon by Amazon LLC. The thing that tweaked me a bit was that the representative was completely inflexible and told me my only recourse was to deal with Amazon, and that there was nothing their warranty department...

The crux of the matter here is the concept of a "premium product;" a premium product should come with premium customer service and warranty. As for price, the cost of the set was the same at Grainger as it was on Amazon, I just happened to be ordering other items from Amazon at the time. Now, I...

Comparatively, I ordered a bunch of screwdrivers from Snap On recently. There were QC issues with two of them. I just called up their customer service department and the response was, "No problem sir, we'll take care of that." They mailed out two new replacements to me the same day, no...

I'm not sure if others here have encountered this, but I just got off the phone with Proto's customer service department after attempting to warranty a tool set I purchased and just received in the mail from Amazon; it was not damaged in shipping, but rather defective out of the box. Instead of...

Thanks for the replies everyone. I might try to track down a larger wrench roll for my files. That custom file tray is pretty neat, but for my purposes, I think I'll shoot for something I can roll up and bury at the back of the tool box. Can anyone recommend an inexpensive tool/wrench roll...

That's funny, I have those file handles, but they're branded by Pferd. I like the tray option, but I'd prefer my files to take up less space in my box, since I use them infrequently. Nonetheless, thanks for the reply.

That's a good idea, thanks. I imagine plastic card might work well too.

Hi folks, Can anyone please offer suggestions and/or examples of how you store your ******* and mill files in order to minimize wear and prevent damage to the files from banging against each other, etc. I had my files (10 approximately, varied sizes) laid out in a 2 inch toolbox drawer, but...

Good posts, thanks to everyone who responded to my questions. I ordered up the Proto from McMaster-Carr for $25.78.

Thanks for the input everybody. The Proto seems to be getting alot of thumbs-up here, and that's nice to hear, especially since the SO is over twice the price. Can anyone speak to the real-world differences (if any) between the bolt vs pin head design? Is one stronger than the other?

Any situation where I need to use a 3/8" socket. Allen bolts on brake calipers come to mind. Yeah, I could just use a ratchet and more elbow grease, but I'm old and frail, so extra leverage is nice :thumbup:

From the SO website, the 3/8" bar looks like it's only available with a bolt. Do you know what the difference is between the bolt and pin design, other than the bolt design being rebuildable?