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Won't have time to call today so dropped them an email. Auto-responder said to expect 3 days before hearing back. Will be looking to either get a full refund, or if I wanted to exchange for a different long handle 3/8" flex head which model should I have ordered? Your question on back drag...

Well, no ****. Yes, if I push on the lever it will free wheel. Finally splurge on some Snap-On and get a turd lol. Any idea how they address this? Ordered from Snap-on directly if that matters.

When I decide its time to expand the M12 collection that is on the list!

These are the dedicated trim & clip tools I have. Combined with a set of picks and plastic putty knife I've had pretty good luck. Most of it is just patience. https://www.lislecorp.com/specialty-tools/35460-double-ended-clip-lifter...

My first and only Snap-On tools arrived on the brown truck today. I usually default to Proto when I want "good" tools, but I thought the slip-joint needle nose were brilliant so I got the 7" & 9" models, and threw in the long handled 3/8 flex head while I was it because I don't have anything...

Used this one. Thank you

Going to pick up a pair of these. My Starlink is roof mounted and I have to get up there every so often. I haven't calculated the pitch but I know it is a hair steeper than I really feel comfortable on.