CM Industrial Large Wrenches are Back!

[BDT/NWMN]

Some earlier orders have been cancelled by Sears, and later ones have not??

Makes Me wonder if whether they are milking the funds before crediting back these purchases, or such funds are getting a bit tight? With the factory supposedly shut/shutting down, and these wrenches supposed to be coming from that supplier, and Sears sold those 10 large wrenches to Me for $76 delivered price?? Am I dreaming, did I buy a $76 lottery ticket, should I ride it out and see what happens? Should make an interesting story to add to My Adventures of Sears Tales.

 

[Hexen]

Some earlier orders have been cancelled by Sears, and later ones have not??

Makes Me wonder if whether they are milking the funds before crediting back these purchases, or such funds are getting a bit tight? With the factory supposedly shut/shutting down, and these wrenches supposed to be coming from that supplier, and Sears sold those 10 large wrenches to Me for $76 delivered price?? Am I dreaming, did I buy a $76 lottery ticket, should I ride it out and see what happens? Should make an interesting story to add to My Adventures of Sears Tales.

I doubt they're intentionally scheming to hold onto money, I think they're just disorganized/incompetent.

Unfortunately I doubt anyone else will be getting these wrenches shipped at this point, but if you don't have a pressing need for the money, it probably wouldn't hurt to wait a while longer if you feel like it, just in case they miraculously find some more sets. As a fallback in case Sears gives you a hard time getting a refund later, be aware that according to https://chargebacks911.com/chargeback-time-limit/ both Visa and Mastercard policies provide a 120-day (4-month) period for you to file a chargeback dispute for goods not provided/received.

 

[doctordirt]

It would be interesting to know how many orders are outstanding. 5, 50, 500, I guess we will never know. I continue to wait with fingers crossed for my second set. First set was so nice, figured better order a second at that price.

 

[BDT/NWMN]

If not mistaken, these wrenches were at one time listed with the correct pictures, but wrong sizes. The whopper 1 1/2" wrench being listed as a 1/2". etc. I wonder if this typo error was used to calculate the shipping charge of $9.99; which would be a reasonable shipping charge for a small ten piece wrench set.. ? I could go out to the shop and weigh ten similar large wrenches, then use the UPS website to determine the shipping charges. I doubt those large wrenches will be going anyplace for that $9.99 shipping charge. So, Sears would have to be eating a large chunk of the shipping costs?

Aside from the $9.99 shipping dream, that leaves $66.00 to process the order, manufacture, and package ten large good quality wrenches. ? At this point, they are not liquidating a warehouse of existing goods to partially recover some funds, but taking orders for new product that would result in a loss from the start.

I certainly agree with the disorganized/incompetent.
Several years ago, I attempted to order three large 3/4" and 1" drive impact socket sets from Sears. Buy online for current sale price, and ship to store of My choice. Their website wanted to ship to a different store, so I e-mailed the concern to customer service several times. The sale ended, I never got a reply from customer service, I wasted chunks of three days trying to place the order with Sears, and finally went to Harbor Freight to purchase the socket sets.

Another time, two bench grinders were purchased, and actually shipped to My requested store.. One ran like a Swiss Watch, the other one shook like a tin lizzie. They were less than half price, so I still ended up with one good grinder for a reasonable price.

An order for a set of 1/2" drive impact sockets with doorstep delivery actually went thru without a glitch.. Not the the box holding the bag of sockets could have held up for much longer, but I was able to cradle it in both hands and get it into the house without dropping any sockets.

With My tidbit of experience in doing online shopping with Sears, My "realistic expectations" are a bit on the low side

I truthfully do not expect Sears to ship those wrenches for $76, So I will sit tight, and think of the $76 as a refundable lottery ticket.

 

[Hexen]

If not mistaken, these wrenches were at one time listed with the correct pictures, but wrong sizes. The whopper 1 1/2" wrench being listed as a 1/2". etc. I wonder if this typo error was used to calculate the shipping charge of $9.99; which would be a reasonable shipping charge for a small ten piece wrench set.. ? I could go out to the shop and weigh ten similar large wrenches, then use the UPS website to determine the shipping charges. I doubt those large wrenches will be going anyplace for that $9.99 shipping charge. So, Sears would have to be eating a large chunk of the shipping costs?
...

Yes, the product page for these wrenches did incorrectly list much smaller sizes, which caused some interested people to hold off on ordering them. I don't know if that mistake might have also caused SPD to set the shipping charge lower than they would have otherwise, but I do know that they pay a heck of a lot less than UPS retail rates. Sears uses UPS for all their shipping, and must be getting a massive volume discount. If these wrenches had been carried on the regular Sears.com instead of SPD, shipping would have in all likelihood been completely free to the customer, so even getting $10 for it is better than usual for them.

 

[shanny19]

Makes Me wonder if whether they are milking the funds before crediting back these purchases, or such funds are getting a bit tight? .

My conspiracy theory is different, it involves that those of us who used the PARTS17 code or whatever, like me, will get no fulfillment, and that eventually anybody who paid the full (sale) price will get wrenches.

 

[danny_barkley]

My conspiracy theory is different, it involves that those of us who used the PARTS17 code or whatever, like me, will get no fulfillment, and that eventually anybody who paid the full (sale) price will get wrenches.

I used parts17 for the first one and received them, but got only the metric wrenches. Then ordered 2nd set (Full Price) 12/14 trying to get a complete set and those are stuck in sent to manufacturer for fulfillment.

 

[Jeff590]

My conspiracy theory is different, it involves that those of us who used the PARTS17 code or whatever, like me, will get no fulfillment, and that eventually anybody who paid the full (sale) price will get wrenches.

I used that code and got mine.

Although I was reluctant to order with some bad past experiences with Sears and order cancellation (that's me getting the run-around from their "back office")

 

[timdgsr]

I called Sears yesterday to cancel my order. The lady claimed that my order had shipped and would be arriving on January 8th. I asked her for the tracking info, which she said for "some reason" her system would not provide her.

I'm assuming that her system was providing bogus info, but it won't hurt to wait a few more days prior to cancelling.

 

[Youngguns]

Sometimes, after a long day, I go home and caress my big, beautiful wrenches.





What else am I going to do with wrenches that size?

 

[Hexen]

Sometimes, after a long day, I go home and caress my big, beautiful wrenches.





What else am I going to do with wrenches that size?

lol

 

[danny_barkley]

Sometimes, after a long day, I go home and caress my big, beautiful wrenches.





What else am I going to do with wrenches that size?

Mmmmm...

Just think what it would feel like if you had 6 or 7 sets of those wrenches spread out on some Satin sheets and rolled around in them...

... of course some of us are still fantasizing about getting one complete set

 

[victor252]

Ohhhh wRenches. I read that as 'wenches'. I was worried GJ was going to suffer some backlash for sexism/ harassment since that's the latest craze. But it looks like we dodged a bullet here.

 

[a52-830]

Ohhhh wRenches. I read that as 'wenches'. I was worried GJ was going to suffer some backlash for sexism/ harassment since that's the latest craze. But it looks like we dodged a bullet here.

i dont think i could afford to feed that many "wenches" . . . .

 

[lis2323]

i dont think i could afford to feed that many "wenches" . . . .

Prob not the "large industrial" ones. Two or three SKINNY ones maybe.....

 

[BDT/NWMN]

Yikes,, Is that what Sears is sending Me??

 

[CJM8515]

still nothing yet.. no tracking info either. just says in process.

I give it one more week and then I cancel it

 

[markhm]

I tried chat last night. Just like everyone else reports, I couldn't get an answer. They said they are waiting for a new batch to be made and I will get an updated shipping date in 1-3 days. Not very believable. I can only see it happening if they make a new batch in China.

 

[ss454]

I just chatted with them and was told they are delayed because they are being manufactured in bulk by Stanley/black and decker and they expect them to be at their warehouse for shipment January 22 and they will send me a update when they ship.

 

[Hexen]

I just chatted with them and was told they are delayed because they are being manufactured in bulk by Stanley/black and decker and they expect them to be at their warehouse for shipment January 22 and they will send me a update when they ship.

Ah, those new specifics make the 'maybe it'll still ship' premise much more believable!

 

[ss454]

I will report back if and when I hear anything else. I placed my order December 17th.

 

[victor252]

I just chatted with them and was told they are delayed because they are being manufactured in bulk by Stanley/black and decker and they expect them to be at their warehouse for shipment January 22 and they will send me a update when they ship.

So maybe a Proto version of Craftsman Industrial? Hopefully not a lower-end (Chinese) version, otherwise I'll just pull the trigger on the larger KD/Allen wrenches from Cripe.

Let's see what happens...

 

[ss454]

I actually specified I wanted usa made wrenches and this was the reply I got so this is all I know.

 

[victor252]

Thanks for keeping us posted, ss454. If I do end up with 10 large wrenches that have a Proto ASD open-end rather than the Apex smooth open-end, then I guess it was worth the wait. But I won't get too hopeful.

 

[ssharrell22]

I thought Sears was continuing to make there own tools as part of the agreement for 5 years. Stanley would be loosing money on these to make them for that price... I will be surprised but I have my fingers crossed for you guys with skin still in the game


Sent from my iPhone using Tapatalk

 

[bczygan]

Ordered on the 15th.

Will wait as long as it takes.

Bill

 

[kythri]

I just chatted with them and was told they are delayed because they are being manufactured in bulk by Stanley/black and decker and they expect them to be at their warehouse for shipment January 22 and they will send me a update when they ship.

I would be _VERY_ surprised if that was accurate information that you were provided.

 

[FORDRACING82]

They sent a cancelation email from the "back team" for mine after asking for a update on a shipping date and told me to order them on the 14th

Dear Valued Member:

Thank you for choosing Sears for your repair part needs. Your order status request for Order#xxxxxxxx has been completed. The information needed is provided below.

Your parts are No Longer Available. Refund has been issued to your account. Please allow 7-10 business days for the credit to post to your account.

 

[3GsDad]

Ordered on the 15th.

Will wait as long as it takes.

Bill

As did I and the email I received said expect it around the 11th. I'm in no hurry so if it takes all month I don't care. They are only feeding my tool collecting addiction anyway.

 

[markhm]

After calling them yesterday and not getting any useful answers, my order status has been changed from "sent to manufacturer for shipping" to "pending" as of today.

 

[CJM8515]

Im giving it another week or so before I just cancel it. Its been since 12/19 and it still says it should ship in 5-7 biz days and waiting on order fulfillment from manufacturer

 

[bczygan]

They sent a cancelation email from the "back team" for mine after asking for a update on a shipping date and told me to order them on the 14th

Dear Valued Member:

Thank you for choosing Sears for your repair part needs. Your order status request for Order#W966778 has been completed. The information needed is provided below.

Your parts are No Longer Available. Refund has been issued to your account. Please allow 7-10 business days for the credit to post to your account.

It sounds like they are responding to people who inquire, by cancelling their order.

Bill

 

[victor252]

They sent a cancelation email from the "back team" for mine after asking for a update on a shipping date and told me to order them on the 14th

Dear Valued Member:

Thank you for choosing Sears for your repair part needs. Your order status request for Order#W966778 has been completed. The information needed is provided below.

Your parts are No Longer Available. Refund has been issued to your account. Please allow 7-10 business days for the credit to post to your account.

So they told you to RE-order them on the 14th of this month? Or you asked on the 14th of December and then they cancelled your order?

Also, welcome to the board.

 

[shanny19]

It sounds like they are responding to people who inquire, by cancelling their order.

Bill

My order of 12/14 was cancelled (and refund promised, I haven't checked) with no meddling on my part.

 

[Renchi]

I am just checking in here. My order was placed on December 15th, and the status continues to show "in process" and "order sent to manufacturer for fulfillment".

I have no expectations of actually getting the wrenches, but, like a few others here, I am going to wait and see what happens. My only worry is that some crappy, Chinese-made wrenches may one day show up at my front door instead of a refund on my credit card.

 

[markhm]

Just got this message from them today:

Thank you for choosing Sears for your repair part needs. Your order status request for Order# xxxxxx has been completed. The information needed is provided below.

Your parts are No Longer Available. Refund has been issued to your account. Please allow 7-10 business days for the credit to post to your account.

I had originally ordered on 12/18

 

[markhm]

After getting my cancellation notice, I went back and took a look at their site again. They still say in stock and available for Jan. 22 delivery. It does not say anywhere on the site that these are made in USA. Only that they are large.

I will wait to see if anyone gets a set and if they are sourced in USA or if this is another Stanley sourced Chinese set before I reorder.

 

[timdgsr]

They still say in stock and available for Jan. 22 delivery.

I've checked this several times, and that date has been a moving target since I placed my order in December. However, it seems to have stopped on the 22nd now, as it has been that for several days. In the past it was moving every day or every other day it seemed like.

 

[TheSt|G]

Guys really need to give up. They came, they went.

 

[beelsr]

Guys really need to give up. They came, they went.

you forgot the...