CM Industrial Large Wrenches are Back!

[FORDRACING82]

So they told you to RE-order them on the 14th of this month? Or you asked on the 14th of December and then they cancelled your order?

Also, welcome to the board.

Yes after my cancelation email of my order from Dec I went and talked with a rep and asked if I want to get this wrench set when should I order .. they told me to order on 1/14/18 and would not let me cancel the order cancelation they sent after I inquired about my order

 

[Renchi]

Yes after my cancelation email of my order from Dec I went and talked with a rep and asked if I want to get this wrench set when should I order .. they told me to order on 1/14/18 and would not let me cancel the order cancelation they sent after I inquired about my order

That is really strange...

 

[MercLSU]

you forgot the...

Maybe they still have some black Friday screwdrivers?

 

[cell_phone]

Guys really need to give up. They came, they went.

you can always "unsubscribe".

 

[imnutz]

I ordered 12/26 and status still shows in process - just checked - we will see

 

[71goldss]

I really wish everyone could have received their orders, but I think it’s unrealistic at this point.

I cancelled my order on 12/22, received my refund on 12/29, and my order still states “Pending” when checking it just now. It’s obvious to me that Sears is not updating the status on these orders. In my opinion, “In Process” or “Pending” is giving false hope to those that are still waiting. It really is time to get your money back!

 

[timdgsr]

I really wish everyone could have received their orders, but I think it’s unrealistic at this point.... It really is time to get your money back!

Agreed

Called and checked the status of my order again today, was told the item had been discontinued and that a refund is on its way.

 

[Hexen]

Agreed

Called and checked the status of my order again today, was told the item had been discontinued and that a refund is on its way.

They're being manufactured in bulk right now and should be shipping in a week or two... They've been discontinued and will never ship again...

SPD is like,

 

[lafester]

Mine is still pending after asking for cancellation last week. Then from what I've seen it takes 1 to 2 weeks to get a refund once cancelled. Pretty sad. Same thing is happening from my outlet purchase from over a week ago that did not have an accurate description.

As bad as Sears is with refunds, outlet and parts are that much worse.

 

[BDT/NWMN]

They're being manufactured in bulk right now and should be shipping in a week or two... They've been discontinued and will never ship again...

SPD is like,

The biggest problem I see it that picture is that the coffee looks cold.

I just got off the phone with the pictured group.. I cancelled My order and gave the gal My e-mail and phone number as requested. Rather than dream about getting some wrenches; maybe I'll dream about a call from that pleasant gal..

 

[Hexen]

Mine is still pending after asking for cancellation last week. Then from what I've seen it takes 1 to 2 weeks to get a refund once cancelled. Pretty sad. Same thing is happening from my outlet purchase from over a week ago that did not have an accurate description.

As bad as Sears is with refunds, outlet and parts are that much worse.

I guess the silver lining here is that for those who did receive the wrenches, the description was inaccurate in a positive way this time. (Description claimed they were small sizes, but the depicted large sizes which people wanted is what arrived.)

 

[timdgsr]

I wouldn't be surprised if it's not a ploy to get some extra $$.

Sears puts up "discontinued" items, uses the $$ to draw interest for a few weeks before refunding the money.

I'm just joking......sort of

 

[danny_barkley]

I wouldn't be surprised if it's not a ploy to get some extra $$.

Sears puts up "discontinued" items, uses the $$ to draw interest for a few weeks before refunding the money.

I'm just joking......sort of

There's no way these guy's got their stuff together that tight.

Sears seems like a Government entity, don't confuse incompetence with clever conspiracy.

 

[Hexen]

I wouldn't be surprised if it's not a ploy to get some extra $$.

Sears puts up "discontinued" items, uses the $$ to draw interest for a few weeks before refunding the money.

I'm just joking......sort of

Someone else had the same thought back on page 7, lol. My reply:

I doubt they're intentionally scheming to hold onto money, I think they're just disorganized/incompetent.
...

If they were really trying to hold onto money as long as possible, they would've come up with a single plausible storyline and had all their customer service people instructed to stick to it more consistently.

 

[Zippercat]

There's no way these guy's got their stuff together that tight.

Sears seems like a Government entity, don't confuse incompetence with clever conspiracy.

I have a couple different conspiracies:

1. Sears is trying to peddle its parts business (which was selling these wrenches) and wanted/needed to generate some quick “sales” to pump the price a bit. Probably other items dumped like these too. Not unusual for the sales price For this type of business to be inventory value plus some amount tied to a formula that includes sales figures.

2. Sears is trying to put pressure on Western Forge to settle their litigation. Among other claims, Sear’s suit is trying to force Western Forge to comply with contract provisions to continue to supply Sears’s orders for several months after their relationship terminated. These large wrenches probably have not been produced in years and sending and filling an order for them likely would cause a loss for Western Forge.

 

[PFSard]

.....Then from what I've seen it takes 1 to 2 weeks to get a refund once cancelled. Pretty sad. .....

Given Sears' cash flow problem. they're playing the float game.

It took a week after I called about the cancellation (Sears cancelled the items) for my credit card to be refunded, and the amount was short what it should have been. I didn't want to waste any more time with Sears, so I just chalked it up to experience.

Credit to my account should have occurred on cancellation. Instead, I didn't know about the cancellation until the other items arrived at my door. And should have been relatively instantaneous, as in the way they charged my account for the goods. Instead, I had to deal with customer service for 45 minutes.

Never again, I keep telling myself.

 

[fivespdcat]

I have a couple different conspiracies:

1. Sears is trying to peddle its parts business (which was selling these wrenches) and wanted/needed to generate some quick “sales” to pump the price a bit. Probably other items dumped like these too. Not unusual for the sales price For this type of business to be inventory value plus some amount tied to a formula that includes sales figures.

2. Sears is trying to put pressure on Western Forge to settle their litigation. Among other claims, Sear’s suit is trying to force Western Forge to comply with contract provisions to continue to supply Sears’s orders for several months after their relationship terminated. These large wrenches probably have not been produced in years and sending and filling an order for them likely would cause a loss for Western Forge.

These were made by Danaher/Armstrong

Sent from my SM-G920T using Tapatalk

 

[TheSt|G]

you can always "unsubscribe".

I did when I ordered them when they first went up and got them.

 

[appleton]

If you've received a cancellation, check to ensure your shipping charge were also refunded, especially if you ordered other items. ie, i ordered the smaller set and my shipping went up from $12.99 to $19.99 when I added the large set. small set shipped and they still charged me $19.99 for shipping post-refund. I chatted though and they credited me back the full $19.99 shipping charge.

 

[Zippercat]

These were made by Danaher/Armstrong

Sent from my SM-G920T using Tapatalk

That doesn’t mean that Western Forge’s recently ended contract didn’t include them. Didn’t Western Forge start making some of the tools formerly made by Armstrong?

 

[7avalon7]

I wouldn't be surprised if it's not a ploy to get some extra $$.

Sears puts up "discontinued" items, uses the $$ to draw interest for a few weeks before refunding the money.

I'm just joking......sort of

imo they are just disorganized and poorly managed. That is a pretty bad business if you take $80 and give $20 in points ($20 in merchandise), then in a few weeks you give back that $80. So the consumer basically got $20 for "loaning" $80 for a few weeks.

I have not heard anyone who said that they took their $20 (in points) back after the refund. EDIT: apparently they do this - see below.

How much do they get from this ploy? A few grand? They are bleeding money by millions, so a few grand is not going to help anything.

 

[markhm]

They canceled my order. Refunded purchase and deducted the $20 in points from my account and made it negative. It tried the chat with SPD and they said they couldn't fix the negative points.

 

[EdJack]

They canceled my order. Refunded purchase and deducted the $20 in points from my account and made it negative. It tried the chat with SPD and they said they couldn't fix the negative points.

You could abandon that negative account, and create a new account.

 

[markhm]

My plan is to abandon the account or even finally abandon Sears if they don't zero it out.

 

[Hexen]

You could abandon that negative account, and create a new account.

Bad idea... Sears has a team dedicated to finding and killing duplicate accounts. If you reuse any part of contact or payment information ever used by a previous account, they will get you.

I think you'll have to either quit Sears entirely, or earn your way back to zero with points from other purchases. If you happen to need a new coat right now, that could fix it. (Spend $50+ cash on a coat purchase - includes Levi's, Craftsman, Structure, Dockers, some others - and get $50 back in points.)

 

[SuperXero]

Bad idea... Sears has a team dedicated to finding and killing duplicate accounts. If you reuse any part of contact or payment information ever used by a previous account, they will get you.

I think you'll have to either quit Sears entirely, or earn your way back to zero with points from other purchases. If you happen to need a new coat right now, that could fix it. (Spend $50+ cash on a coat purchase - includes Levi's, Craftsman, Structure, Dockers, some others - and get $50 back in points.)

Lol at this. I've had 5 accounts for years, 4 of them have the same credit card saved on them. And have also used the same paypal account to make purchases across all of them.

 

[7avalon7]

My plan is to abandon the account or even finally abandon Sears if they don't zero it out.

Not trying to pick a side here. I can see that it is Sears screw-up that they are letting you order items that is not available, and they probably should let you keep that $20 in points for your "pain and suffering".

Having said that, I can also see Sears is saying "hey, no items, and we return your money, we want our points back!".

Personally, I think they should just let you and others keep the points since it is their screw-up. imo they should give everyone extra $10 in points (or free shipping for one order or something) for their mistake. It is never a good policy to blame customers when the company is the one making the mistake.

Lol at this. I've had 5 accounts for years, 4 of them have the same credit card saved on them. And have also used the same paypal account to make purchases across all of them.

They may not figure out and deactivate you, but there are plenty of stories of Sears deactivating duplicate accounts. I am guessing your are not actively using 5 accounts to play points, and order stuffs?

 

[2manytools]

Personally, I think they should just let you and others keep the points since it is their screw-up. imo they should give everyone extra $10 in points (or free shipping for one order or something) for their mistake. It is never a good policy to blame customers when the company is the one making the mistake.

I bought something last year that resulted me getting a ton of points that I wasn't expecting, around $40. Well I spent those, to only see my balance way in the negative several days later. After talking to SYWR, they said it was an error & I would have to dig my self out of the hole because I spent them. I wasn't too happy & let them know that wasn't right. A couple more days went by, and miraculously my account was back at 0. It turned out I wasn't the only one it happened to, so I have a feeling someone at SYWR realized the screw-up & didn't want to punish the customer

 

[markhm]

Before the points expired, I ordered some things I didn't need and will probably never use. But they qualified for free shipping and used up the points. I figure I got the points because of another Sears screw-up and I don't plan on going to an inconvenient Sears location to return the stuff to get the negative points zero'd out. I have just this one sywr account and if Sears wont fix it, it can sit negative until Sears is gone. I basically already own all their USA tools and have no interest in acquiring their Chinaman tools.

Another option would be to reorder the wrenches since they are still listed as available. But I wont do that because I expect that if Sears ever does ship them, they will be from China like all their other new product.

 

[gungatim]

went online chatting with SearsPartsDirect today and had them cancel my order...what a bummer...they said it's on indefinite back order and would "expedite" the cancellation request, whatever that means.

 

[EdJack]

I basically already own all their USA tools and have no interest in acquiring their Chinaman tools.

You and me both. My garage looks like the Sears Tool Department, all USA made. Also have a full line of Channellock, Mayhew, and Knipex from Sears online.

When I go into Sears now, I walk around the tool department, and literally can't find anything I want, even for free with points.

It's a shame my Kmart closed, because at least I could go there and burn points on consumable items.

 

[71goldss]

Before the points expired, I ordered some things I didn't need and will probably never use. But they qualified for free shipping and used up the points. I figure I got the points because of another Sears screw-up and I don't plan on going to an inconvenient Sears location to return the stuff to get the negative points zero'd out. I have just this one sywr account and if Sears wont fix it, it can sit negative until Sears is gone. I basically already own all their USA tools and have no interest in acquiring their Chinaman tools.

Another option would be to reorder the wrenches since they are still listed as available. But I wont do that because I expect that if Sears ever does ship them, they will be from China like all their other new product.

I’m curious why you chose the points over the 15% discount when you ordered the wrenches? If Sears has nothing you want or need, it seems logical to take the discount instead.

I also find very little, if anything in the Sears tool dept that still interests me. That, and the fact that my gut told me this last ordering frenzy was probably not going to end positive is also why I chose the discount. I didn’t want to deal with a points issue, especially if there’s nothing I want to purchase with them anyway!

 

[SuperXero]

They may not figure out and deactivate you, but there are plenty of stories of Sears deactivating duplicate accounts. I am guessing your are not actively using 5 accounts to play points, and order stuffs?

All are active, some more than others but I try to rotate purchasing on them so all will have a variety of surprise point offers.

 

[markhm]

I had forgotten that the 15% discount was still active. The only offer that shows on the page for the wrenches is the $20 back in points. When the points were about to expire anyway, I ordered some replacement Chinese sockets for some long lost US sockets. The Chinese sockets are priced at about 3 times what they would cost at Home Depot but I got 3 for $20 worth of points plus the same cash I would have spent at HD to buy them.

 

[organ]

Whiners crying about not getting something for nothing is the reason Craftsman as a brand is dead.

 

[danny_barkley]

Whiners crying about not getting something for nothing is the reason Craftsman as a brand is dead.

You do realize that the first time they went through Phase One of this death spiral started around 1978?

The amazing part of this story is how long it has taken.

 

[BDT/NWMN]

After My credit card is credited with the cancellation; I will fire off twelve bottle rockets as a salute to the memory of a once great Sears..

 

[7avalon7]

You do realize that the first time they went through Phase One of this death spiral started around 1978?

The amazing part of this story is how long it has taken.

http://money.cnn.com/2018/01/10/news/companies/sears-sales-plunge-cost-cuts/index.html

Still have over 1100 stores, so it may stay longer than you think it will...

 

[barracudadave67]

Their are no more Sears around here anymore, so I cancelled my Sears card months ago. I watch this post with amusement, and wonder why so many people waist their time ordering from Sears. Sears= Big Joke.

barracudadave67

 

[tdarin176]

My order on 12/25 was cancelled today by Sears