They've been cancelling orders for a couple of weeks now, yet the page they are listed on still says in stock and available for order. The delivery date and availability date have been, and still are updated regularly. yea- Sears got their **** together.
CM Industrial Large Wrenches are Back!
- Thread starter victor252
- Start date
The cash flow theory regarding the continued in-stock status makes more and more sense.
my personal experience was a few online inquiries, followed by a expected ship date of 1/2, followed promptly by a cancellation, and then a five day wait for a CC refund.
my personal experience was a few online inquiries, followed by a expected ship date of 1/2, followed promptly by a cancellation, and then a five day wait for a CC refund.
lotus_guy01
Well-known member
Sears consolation? Came in an email today:
https://www.searspartsdirect.com/pa...l?sid=eml:promo:tools20180112&bxid=2256070182
https://www.searspartsdirect.com/pa...l?sid=eml:promo:tools20180112&bxid=2256070182
Loudpipes66
Well-known member
I was just going to post about this too
https://www.searspartsdirect.com/cl...ml?sid=eml:promo:tools20180112&bxid=445251902
use code "PARTS17" for 15% off.
njc41980
Well-known member
At this point, I'm almost curious how long they'll hold my money without actually sending me anything.
I canceled my order on January 3rd. I just received the email this morning that my refund has been processed. I don't see the credit on my credit card yet, but the email says "Timing of the credits posted to your account may differ depending on your Financial Institution."
So it looks like about 9 days to process the credit, and maybe another day or so to hit my account.
So it looks like about 9 days to process the credit, and maybe another day or so to hit my account.
You'll be pretty low on the list of creditors when they go TU. I'd start the process sooner than later, personally.
njc41980
Well-known member
I should still be able to call the credit card company in decline, the charges.
Renchi
Well-known member
I have been wondering this myself.
Farmall450
Well-known member
That was my logic too. Had to get Discover to intervene on my second order; they just kept saying wait another day on the chat. Apparently that is their default answer to every question.
Had a similar experience. Chatted asking when they were going to ship. Didn't want to cancel the order just wanted to know when they would be shipped out. Sent to back office for confirmation on shipping date. Next day cancellation notice 1 - 2 days later CC was credited. Seems if you want to cancel they will hold onto your money as long as possible but if you want to keep the order they can't give your money back quick enough.
bczygan
Well-known member
Chat tonight without identifying my exact order.:
FROM: [24]7
SUBJECT: Transcript of your chat
CHAT START TIME: 2018-01-17 19:13
CHAT END TIME: 2018-01-17 19:51
CHAT AGENT: Jacob
CHAT TRANSCRIPT:
Thank you for choosing Sears Parts Direct. I will be your Parts Advisor, what parts may I order for you today?
You 48995SP
****** Hello there
****** Thank you for the part number.
****** How can I help you today?
You How many are in stock
****** The part is in stock for shipping. We do not have the exact information on how many is in stock
You When will they ship?
****** Let me check on it.
****** Can I have your area zip code please?
You 48116
****** Thank you.
****** To confirm, was the order placed already for this part?
You No
****** The estimated date of arrival is on Jan 25.
****** Once the order is placed within 48 hours the part will be shipped.
You Are you sure? A few friends have ordered in the middle of December and still not shipped.
****** Please be rest assured and I am sure that part will shipped within 48 hours once the order is placed.
You Then why haven't they been sent?
****** They might have some shipping issue that is the reason the part might have not received it.
You How can I trust that I will get it?
****** Once the part is shipped you will get the tracking number to your email and you can get it tracked.
You When some of them inquired about not getting the item, Sears cancelled their orders without telling them. How can I verify that the item is REALLY in stock?
Please wait while we transfer you...
****** left
Jacob joined
Jacob Hi There!
Jacob My name is Jacob, I am the floor supervisor here
Jacob I am sorry for the inconvenience caused.
Jacob I have checked with the part number that you have provided and see this part is in stock right now.
Jacob Previous month we have the shortage of stock so we had to cancel few orders.
Jacob Currently we have this part in stock, you can go ahead and complete the order.
You There are still outstanding orders. Why haven't they received them if you have stock?
Jacob Those orders might have been placed in December and order that were placed in December, we have already credit the refund for it.
You No you have not.
You There are still outstanding orders.
You See this thread:
Jacob I will check this with my warehouse and confirm it for you. I would suggest you to visit us again after 24 hrs.
You Could you call or email me with the answer?
You Or give me your contact info?
Jacob Can you provide me your email address please?
Jacob Let me provide you our customer care number.
Jacob 888.873.3829
You [email protected]
You How do I contact you, since you will be doing the inquiry?
You Will you be asking for an actual physical count of inventory?
You Still there?
Jacob I am sorry for the delay.
You ok
Jacob You can contact us at above number after 24 hrs, we will provide you details.
You Are there no other Jacobs?
Jacob I am sorry there is only one way to contact us.
You Can I ask for you?
Jacob You can either contact us on chat or call.
Jacob Yes, you can ask for me.
You OK, Jacob who?
You And what are we going to check?
Jacob We will check the stock inventory on the part number you have provide with our warehouse.
You Will they do an actual physical check?
Jacob Yes, I will ask them to look up physical check.
You Can you have them also verify the COO (Country of manufacture)?
You Hopefully so
You Email me when you find out, if you can
Jacob Alright, I will email you the details @ xxxxxx
You Thank you so much.
You Bill out
FROM: [24]7
SUBJECT: Transcript of your chat
CHAT START TIME: 2018-01-17 19:13
CHAT END TIME: 2018-01-17 19:51
CHAT AGENT: Jacob
CHAT TRANSCRIPT:
Thank you for choosing Sears Parts Direct. I will be your Parts Advisor, what parts may I order for you today?
You 48995SP
****** Hello there
****** Thank you for the part number.
****** How can I help you today?
You How many are in stock
****** The part is in stock for shipping. We do not have the exact information on how many is in stock
You When will they ship?
****** Let me check on it.
****** Can I have your area zip code please?
You 48116
****** Thank you.
****** To confirm, was the order placed already for this part?
You No
****** The estimated date of arrival is on Jan 25.
****** Once the order is placed within 48 hours the part will be shipped.
You Are you sure? A few friends have ordered in the middle of December and still not shipped.
****** Please be rest assured and I am sure that part will shipped within 48 hours once the order is placed.
You Then why haven't they been sent?
****** They might have some shipping issue that is the reason the part might have not received it.
You How can I trust that I will get it?
****** Once the part is shipped you will get the tracking number to your email and you can get it tracked.
You When some of them inquired about not getting the item, Sears cancelled their orders without telling them. How can I verify that the item is REALLY in stock?
Please wait while we transfer you...
****** left
Jacob joined
Jacob Hi There!
Jacob My name is Jacob, I am the floor supervisor here
Jacob I am sorry for the inconvenience caused.
Jacob I have checked with the part number that you have provided and see this part is in stock right now.
Jacob Previous month we have the shortage of stock so we had to cancel few orders.
Jacob Currently we have this part in stock, you can go ahead and complete the order.
You There are still outstanding orders. Why haven't they received them if you have stock?
Jacob Those orders might have been placed in December and order that were placed in December, we have already credit the refund for it.
You No you have not.
You There are still outstanding orders.
You See this thread:
Jacob I will check this with my warehouse and confirm it for you. I would suggest you to visit us again after 24 hrs.
You Could you call or email me with the answer?
You Or give me your contact info?
Jacob Can you provide me your email address please?
Jacob Let me provide you our customer care number.
Jacob 888.873.3829
You [email protected]
You How do I contact you, since you will be doing the inquiry?
You Will you be asking for an actual physical count of inventory?
You Still there?
Jacob I am sorry for the delay.
You ok
Jacob You can contact us at above number after 24 hrs, we will provide you details.
You Are there no other Jacobs?
Jacob I am sorry there is only one way to contact us.
You Can I ask for you?
Jacob You can either contact us on chat or call.
Jacob Yes, you can ask for me.
You OK, Jacob who?
You And what are we going to check?
Jacob We will check the stock inventory on the part number you have provide with our warehouse.
You Will they do an actual physical check?
Jacob Yes, I will ask them to look up physical check.
You Can you have them also verify the COO (Country of manufacture)?
You Hopefully so
You Email me when you find out, if you can
Jacob Alright, I will email you the details @ xxxxxx
You Thank you so much.
You Bill out
Last edited:
olytdi
Well-known member
achirdo
Active member
Looking forward to the response there. I want a set of these wrenches
Farmall450
Well-known member
You won't get them lol
BDT/NWMN
Well-known member
Ordered Dec 19.
Called and cancelled Jan 9.
They left an update on My email order copy on Jan 16: No longer available, will be refunded.
OK, I will see what happens next week.
Meanwhile; I should take some spare glass windows and build an ant farm. There would be far more action to enjoy watching; as ants are very industrious builders. Certain companies could take lessons from them. Naa,,, maybe not,,, those company executives would stomp on the ants instead.
Called and cancelled Jan 9.
They left an update on My email order copy on Jan 16: No longer available, will be refunded.
OK, I will see what happens next week.
Meanwhile; I should take some spare glass windows and build an ant farm. There would be far more action to enjoy watching; as ants are very industrious builders. Certain companies could take lessons from them. Naa,,, maybe not,,, those company executives would stomp on the ants instead.
Renchi
Well-known member
BDT/NWMN
Well-known member
What the ****?!
The pleasant Gal I spoke with on the 9th probably doesn't know how to translate "wrench" to Her native language. Bill calls them and words such as "stock, wrench, warehouse" are used in their conversation. Sounds like they are a bit confused on the "Sears" end.
Well I spoke to a person from the US for sure, she had a southern accent and stated her name was shawnte. Anyways I canceled it. I cant be waiting over a month, had enough waiting. I find it interesting there is NO way to cancel the order online ZERO, ZILCH, ZIP. All you can do is call. Thank god it wasnt someone from india who answered too!
danny_barkley
Well-known member
I called them about a week ago, they said the same thing.
I ordered Dec 14. Then I asked a few more questions about confirming stock, etc.
Then they said, a supervisor would call me. 7 days go by.
I got a Voicemail yesterday, saying, no stock, discontinued, order cancelled.
I'm convinced that if you are waiting for these, that you must believe in the Tooth Fairy and Santa Claus...
Speaking of that, does anyone know the Easter Bunnies new email? I'm trying to get my order in ahead of time...
So after all that nonsense, I'm trying to find the folks again who offered to help me complete my partial set I received originally! Thanx Sears!
timdgsr
Well-known member
Just a delay tactic to prevent you from cancelling your order today. They've done the same to me and most everyone else in this thread prior to finally cancelling our orders.
tool_scrounge
Well-known member
I just did a chat regarding the large SAE/Metric combo wrenches I ordered on 12/14/17. They said the wrenches were on backorder with the manufacturer with no provided restocking date.
Surprise, Surprise
So I cancelled the order.
Surprise, Surprise
So I cancelled the order.
tool_scrounge
Well-known member
Well, on a good note, Sears did deliver the Craftsman Open-End SAE and Metric Wrench Set, 10-piece Part #: 48995SP to me today. These are good, but not as nice finish as on the full polish large combos that no one can get.
The good:
- big USA wrenches to round out my beater Craftsman raised panel set
The not so good:
- It arrived in an appropriately sized box with insufficient tape and padding. End of box was box was partially blown out. I am suprised the wrenches did not fall out.
- Wrenches have sharp edges on the inner claw. Should have been better deburred. Probably a cost saving measure.
The tools are marked -VV-
VV = Easco, ca. 1974 - 1989
VV continued = Danaher, ca. 1990 - 2011
Probably Danaher era stuff.
Attachments
Loudpipes66
Well-known member
Mine are the same. The 1" impact sockets are a good deal for the money and great quality.
Would've got them if they were 1/2" drive. Don't own anything with 1" drive.
never got a response or update so I chatted to see what was going on and cancel my order and got into a ******* match with angie and told her I will never spend another dollar with sears, I cant get a cancel confirmation for 3 days, if then, I hope all their stores go bankrupt and close down.
zeekh
Well-known member
Me too. I ordered on 12/15
bczygan
Well-known member
Even cancelling order is a trial.
Bill
Bill
zeekh
Well-known member
Mine went smooth. Did an online chat, asked for statur of order. They said they'd let me know in 3 days. Today I was told order was canceled and CC was refunded
njc41980
Well-known member
Online chat told me the same garbage as everyone else.
Expedited - should hear in three days.
No answer to the question as to why they're still talking people's money for wrenches that they don't really have.
Expedited - should hear in three days.
No answer to the question as to why they're still talking people's money for wrenches that they don't really have.
doctordirt
Well-known member
- Joined
- May 15, 2014
- Messages
- 492
Ok, big wrench order appeared on credit card, along with swivel impact sockets. Neither delivered. Called visa they said to bring it to sears first. Was told 12/19 big wrench order was in stock Texas warehouse. 01/05/18 swivel impact order, No answer on swivel impact. Would get back to me in 3 days. That was three days ago. I am not holding my breath. Not, that much money to mess with considering that I put it on a no interest credit card.
doctordirt
Well-known member
- Joined
- May 15, 2014
- Messages
- 492
Forgot to mention, recieved notification of deliver from sears about a week ago for deliver. Had hopes up for big combo wrenches. Disappointed when box was opened, I forgot I ordered large sae metric open end. It was a total bummer still happy. Good luck to all.