Got back late this evening. Decided to check out the XL. It’s a BIG box:

Packed really well..

A few minutes of minor assembly:

Then run through various calibrations:

Then 90 minutes in support chat. The left Z axis stepper seems to have seized since it left the factory. They say they haven’t seen this failure. Because of this they need a few days to decide what they want to do. Support had me remove all the fasteners to lift the heat bed to verify the stepper does not turn.
This thing was a lot of money. And it has been nearly two years since I ordered it. (20 months I think.) A few paths forward were thrown out there by the support agent- I return, they evaluate, then either repair or send another. This would take 4-8 weeks. They send a motor and I replace.. but they don’t have instructions on replacing a Z motor. Even the kits come with the Z axis towers assembled.
Definitely leaving a bad taste in my mouth..

Packed really well..

A few minutes of minor assembly:

Then run through various calibrations:

Then 90 minutes in support chat. The left Z axis stepper seems to have seized since it left the factory. They say they haven’t seen this failure. Because of this they need a few days to decide what they want to do. Support had me remove all the fasteners to lift the heat bed to verify the stepper does not turn.
This thing was a lot of money. And it has been nearly two years since I ordered it. (20 months I think.) A few paths forward were thrown out there by the support agent- I return, they evaluate, then either repair or send another. This would take 4-8 weeks. They send a motor and I replace.. but they don’t have instructions on replacing a Z motor. Even the kits come with the Z axis towers assembled.
Definitely leaving a bad taste in my mouth..


















































