Calling corporate will not get them to sell a item not found product. They will give it you, a generic sku added at a price they decide on or they will say you aren't getting it no matter what.
Consider yourself lucky. They didn't have to sell you that display blower for a penny. Calling corporate will not get the store to sell a display product.
Also lucky when you called the MOD didn't just lie and say you found the items in the overhead where they were not for sale, or they were items for store use etc.
Couldn't agree more with your above statements.......
The blower was sitting on a shelf in reach of any customer. Took pictures of it prior to removing same. Took it to the Customer Service desk and asked for assistance in purchasing the blower. When the clerk scanned the barcode she saw it sold for a penny and made the blanket statement "we can't sell it for that". When I asked about the HD Corporate Penny Policy she stated that they - the store - was no longer required to abide by same. Based on her responses I asked her to call the manager. Next thing I know she has two of the garden folks over who tried to sell if for the last clearance price - $80.03. Told them I would consider it if they could provide me with the missing items. Neither was smart enough to get out of their own way as they started making other excuses why it could not be sold, asked where I found it, etc. When confronted with the fact that the blower was sitting on a shelve by itself opposite the other blowers they were lost for words. They tried to get the clerk to use a generic SKU and charge $80.03. Asked them to call the Manager. Manager on Duty (MOD) told them over the phone to charge $25 or tell them I could not have it.
Based on the antics of the Customer Service staff, Garden Staff and the MOD, I called Corporate. Told Customer Service Advisor that I found the blower, came directly to the Customer Service desk for assistance in purchasing same, vice trying to do an end run through SCO, and asked if she could help. Corporate Customer Service contacted MOD, who once bothered by them came to the front of the store, without saying a word to me, and started to tell the Customer Service advisor just what you stated - it was a display, missing pieces, found in the overhead, etc. She then talked with me and I confirmed, as I had in the beginning of our conversation that it was missing the blower pipe and sling and that it was found at customer level - and that I had pictures proving same. She tried to again work with MOD who was a real **** - had five people working the computers to find out if the blower was still active, the last selling price, etc. all the while leaving the Customer Service advisor on hold (I was only 5 feet from him the whole time - the service desk separating us).
After awhile, the Customer Service Advisor came back on line and apologized for the delay, noting the stalling by the MOD, and advised she contacted the Store Manager directly and that he apologized for the antics and told her that if I found the blower I was entitled to get it for free. He further stated that he would contact the MOD and tell him. I thanked the Customer Service Advisor for her help and waited for the call. The manager called as promised and told the MOD to give me the blower. MOD argued with him, but eventually, after taking another 10 minutes to take the tag off the blower, gave it to me - telling me to "Take it and go".
Whereas I understand that the store did not have to sell or give me the blower, I did nothing wrong by taking the blower to Customer Service and asking for their assistance in purchasing same. If they hadn't tried to "get over on the customer" I would haven't sought assistance from Corporate. But when they are less than helpful, bold face lie, and do all they can to make a customer feel less than honest, the fight is on.
The decision to contact Corporate is to each his own. I have had both good and bad experiences when it comes to finding and getting penny items. When I am denied an item I routinely do not argue, I just grin and bare it and go about my business (None of these items are worth my subverting my integrity or pride). However, when the store goes out of its way to make things difficult (they didn't need to take this tactic - they could have just state the blower was not for sale) then I will contact Corporate. If you listen to the prompts when calling, it tells you to dial *** if you wish to discuss a less than satisfactory experience at their store. I made the call based on the tactics used (i.e. the experience) vice the fact that I couldn't buy a penny item - they never refused to sell it to me, they only didn't want to sell it for a penny, which is contrary with corporate policy.