Wheww, what an ordeal today, don't make the same mistake as me and let them ring you up at the pro desk with a special services receipt, these can't be returned to any other store. Decided to do a return/rebuy on the keter shed because it hadn't pennied out at my local store yet. Did 3 round trips to the farther store where it was full price, 2 of those trips to get the shed home since I had to unbox everything to fit it inside my small suv. On the 2nd trip home, swung by my local HD to do return/rebuy, girl was hesitant and kept saying "we don't carry this" and "this should be returned to the store you bought it because our inventory will be off", I said "your computer says you have 1 in-stock but nobody can find it so I had to buy it at the farther store", she replied "It's because we have it on clearance and theirs is full price so we can't do that." After a bit more back and forth she said "ok let's give it a try....looks like this can only be returned to that store because it's a special service order." ****. Drove home to drop off the rest of the shed contemplating my next move knowing it could penny out tomorrow. Drove back to the farther store for a return/rebuy as regular purchase, then to local HD for return/rebuy, lucked out and got a helpful cs rep and she processed it even taking a 20% coupon.
Both returns needed manager approval, is that because of the high price? They also asked for my ID which I gave thinking it's just for verification, but now am positive they typed my ID# into their program so now I run the risk of being listed on TRE and banned for doing $2k returns.
