Spn1025
Banned
I had a tug of war with a self checkout employee over a penny item (she won), then the head cashier came and refused the sale. I called HD corporate and they said that if the customer makes it to the register with the penny they must sell it to them at that price. She gave me her name and a phone number to call if they did not comply, she also called the store at my request. The next day they had a store meeting informing them of the rule.....they have to sell it to you no matter what!
I was just denied the other day by corporate, telling me they do NOT have to sell it for a penny. 4 moen faucets.
Seems like every other person in corporate has their own opinion. Same thing with every manager, every head cashier, etc. I'm beginning to think that there is NO policy whatsoever about penny items.
I even brought up the fact that last time corporate emailed the policy to a manager, to which she denied.
