Today I returned to the store that owed me batteries from my M12 Fuel kit purchases, with the intention of "returning" the batteries I never received, after being told over the phone that they didn't have them. When they found some (that they claimed to have just unboxed) on the M12 endcap, I told them about my plan to return the others, and 2 managers told me that partial returns of a promotional bundle aren't allowed. After choking back my laughter, I decided not to rock the boat, and come back for the remaining batteries they owed me.
It's really sad that they don't know how their own system works.
Not surprisingly, when I went back into the store to look for something else, I found more batteries - enough to cover what they owed me, and then some.
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