ISO Craftsman receipt

[HUNTERTOWNSEN]

what the warranty states if the toolbox EVER fails , it is a lifetime warranty to the original purchaser. i have proof i am the original purchaser.

 

[HUNTERTOWNSEN]

It also states that they will repair or replace with a comparable box, mine is an industrial, which they dont offer anymore ,in their own catologue it states that it is 33 percent stronger box than the pro series. I have the catologue.

 

[sk farmer]

i hate to break this too you but you seem to be coming off as kind of a whiner. i know and get what your documentation says. the sad truth is this. sears is not what it was last year, 5 years ago, 10 years ago or when you made your purchase closer to 20 years ago.

sears has screwed pretty much all of it's suppliers and now you/they are expecting sbd to cover them. if you can believe the story sears/sbd is giving you.

i would be more concerned with finding someone who can supply you with the parts you need than who is going to pay for it.

in fact i would rather have parts for a quality box (even if i had to pay out of pocket) than trade it for something questionable.

 

[HUNTERTOWNSEN]

i hate to break this too you but you seem to be coming off as kind of a whiner. i know and get what your documentation says. the sad truth is this. sears is not what it was last year, 5 years ago, 10 years ago or when you made your purchase closer to 20 years ago.

sears has screwed pretty much all of it's suppliers and now you/they are expecting sbd to cover them. if you can believe the story sears/sbd is giving you.

i would be more concerned with finding someone who can supply you with the parts you need than who is going to pay for it.

in fact i would rather have parts for a quality box (even if i had to pay out of pocket) than trade it for something questionable.

not whining when i want to get what i paid extra for , othewise i would have bought a cheaper box, this is an odd box, calls and searches have been made by me an sears to waterloo , the manufacturer of the box, the guides this uses are no longer made , nothing i can find will work. I paid for a lifetime warranty, alot extra , at the time it was the second best box sold , the other one was 5k, I want what i paid for , how is that whining. I have searched the web, there are 0 guides made that will work properly with my box. If i modify the box it completely voids my warranty. Is it too much to ask for what I paid for!!!!!!!!!!!!

 

[PugetDude]

If Sears offered most of us here on the GJ 2K in store credit for a worn out 25 year old toolbox, they'd be killed in the rush...

You're tilting at windmills, IMO. Take the store credit, buy some Dewalt or other name brand stuff and move on. As another poster said, life is too short to fight with Sears- it's a lot like arguing with an idiot; sometimes listeners can't tell who's who...

Good luck.

 

[HUNTERTOWNSEN]

thats the problem with people today, if someone or a company makes a binding agreement , then i expect them to honor it. I honor my work they should honor their written warranty. Maybe if more people followed this rule things might be different

 

[PugetDude]

thats the problem with people today, if someone or a company makes a binding agreement , then i expect them to honor it. I honor my work they should honor their written warranty. Maybe if more people followed this rule things might be different

I agree, but it isn't going to start with Sears. Eddie Lampert sucked the soul and conscience out of the place when he merged it with Kmart.

 

[sk farmer]

I dont have a problem at my sears, but they know i wont take ********, and lowes has a great return policy so we shall see

you bought what you yourself say is an oddball box from a third party (sears, not waterloo). nope, not too much to ask i guess.


in reality, you bought a a box from a ****** third party reseller. if you get something, you will be real lucky because as we all know sears is on it's last breath and no mater how much ******** you refuse to accept you more than likely are going to get some.

the old saying is, you can't get blood out of a turnip. well the guy trying to get a 5 dollar socket, wrench or ratchet may get his due, some of them are still on the hook. demanding a 1000 or more dollar box is another story.

sometimes a guy needs to cut his losses and realize he got bent over rather than make a scene. you may piss and moan enough to ge a slide today. do you think you can piss and moan enough to get one, 1-5-10 or 20 years down the road?

sears has turned craftsman into a nearly worthless brand. sbd will have it's hands full trying to please all of the people who turn in rusty pliers, broken bits from rummage sales and flea markets as well as obsolete drawer slides. it just isn't likely to turn out well. tear into me and call me an idiot if you want but as time goes by i bet i am correct in more case than wrong.

if you think i am wrong, ask the guys with bonney, easco, indestro, vulcan, thorsen and about 100 other companies demanding a replacement or upgrade are doing

 

[sk farmer]

to the op. i just looked at your profile, you joined here in march of 18 and have 25 posts. all of them in this single thread ( half of them made by you).

i can't help but think there is so much you need to learn and so much you could learn if you just took your time and listened from what people are trying to tell you. sadly i doubt you will listen or learn as most of us who have been around the block have seen this before.

it is honorable that you take pride in your word but assuming that sears will treat you in that same way is setting yourself up for disappointment.

 

[PugetDude]

to the op. i just looked at your profile, you joined here in march of 18 and have 25 posts. all of them in this single thread ( half of them made by you).

i can't help but think there is so much you need to learn and so much you could learn if you just took your time and listened from what people are trying to tell you. sadly i doubt you will listen or learn as most of us who have been around the block have seen this before.

it is honorable that you take pride in your word but assuming that sears will treat you in that same way is setting yourself up for disappointment.

Truer words were never spoken...

 

[HUNTERTOWNSEN]

sbd is supposed to honor the craftsman warranty , that was part of the deal. I am not asking for more than i paid, i am asking for a box of the same value, or just fix mine. either way, I am going to do my best to make them stand by their product. Its not really a matter of the box, its a matter of principle. And how is it ******* and moaning making someone honor their warranty???? If i hadnt paid extra for the lifetime warranty, and i had just bought a standard box, it wouldnt be an issue, and they still offer the same warranty on their so called pro boxes. So what pay for the warranty , and then so oh well, they dont want to warranty it. my bad. forget that . And i dont misuse my tools , and this box has not been misused , it was just a poor design. And there are very few brands out there that are made by the seller, snap on or mac or proto sure arent, neither is husky or kobalt, do you think those coporations are going to build and tool up factories to make their own brand , hell no. the sub it out to waterloo and other manufacturers
they are legally bound to honor their guarantee , it has been taken to court and enforced more than once, i.e. kmart and their lifetime battery. they were taken to court and they had to honor it

 

[sk farmer]

sbd is supposed to honor the craftsman warranty , that was part of the deal. I am not asking for more than i paid, i am asking for a box of the same value, or just fix mine. either way, I am going to do my best to make them stand by their product. Its not really a matter of the box, its a matter of principle. And how is it ******* and moaning making someone honor their warranty???? If i hadnt paid extra for the lifetime warranty, and i had just bought a standard box, it wouldnt be an issue, and they still offer the same warranty on their so called pro boxes. So what pay for the warranty , and then so oh well, they dont want to warranty it. my bad. forget that . And i dont misuse my tools , and this box has not been misused , it was just a poor design. And there are very few brands out there that are made by the seller, snap on or mac or proto sure arent, neither is husky or kobalt, do you think those coporations are going to build and tool up factories to make their own brand , hell no. the sub it out to waterloo and other manufacturers
they are legally bound to honor their guarantee , it has been taken to court and enforced more than once, i.e. kmart and their lifetime battery. they were taken to court and they had to honor it

and he has just proven our point puget dude. didn't hear or understand a thing that was said.

every post you have made has been ******* an whining about craftsman and sears. now you say you have a deal with sbd. no you don't. you may think you do but you don't. go ahead, sue em, take em to court if you want. you can do all you want on principle but in the end it will cost you money, time and quality of life. even if you win, you lose cuz it simply is not worth it.

 

[HUNTERTOWNSEN]

to the op. i just looked at your profile, you joined here in march of 18 and have 25 posts. all of them in this single thread ( half of them made by you).

i can't help but think there is so much you need to learn and so much you could learn if you just took your time and listened from what people are trying to tell you. sadly i doubt you will listen or learn as most of us who have been around the block have seen this before.

it is honorable that you take pride in your word but assuming that sears will treat you in that same way is setting yourself up for disappointment.

you see , your saying sit back and take it , why should i , maybe if people didnt they would be more likely to not give such a hassle, To me its a matter of point, standing against them for whats right , isnt that the same basis the united states was formed, we hadnt stood up and fought for whats right , then we would all be british, They are counting on people bending over and taking what they are dishing out. I will not , i may not get anything more than what they offer , but i sure as hell am going to try!!!!!

 

[PugetDude]

Life is difficult enough without sabotage.

 

[HUNTERTOWNSEN]

If Sears offered most of us here on the GJ 2K in store credit for a worn out 25 year old toolbox, they'd be killed in the rush...

You're tilting at windmills, IMO. Take the store credit, buy some Dewalt or other name brand stuff and move on. As another poster said, life is too short to fight with Sears- it's a lot like arguing with an idiot; sometimes listeners can't tell who's who...

Good luck.

thx for the luck, but its not a 25 yo box, its 18 , and its not worn out, I am no longer a pro mechanic, the box was never used at work when i was, this was my home box. sometimes the box wouldnt get used for months. its a manufacturers defect in the guides. and how many of the guys that would rush to get their boxes exchanged have the lifetime replacement warranty. no where in the paper work , as in a battery warranty, does it say it will be prorated on the age, its a lifetime warranty. I am not asking for more than hte oritginal value, but 60 percent is bs, I dont even want a store credit , i just want a comparable box.

 

[PugetDude]

thx for the luck, but its not a 25 yo box, its 18 , and its not worn out, I am no longer a pro mechanic, the box was never used at work when i was, this was my home box. sometimes the box wouldnt get used for months. its a manufacturers defect in the guides. and how many of the guys that would rush to get their boxes exchanged have the lifetime replacement warranty. no where in the paper work , as in a battery warranty, does it say it will be prorated on the age, its a lifetime warranty. I am not asking for more than hte oritginal value, but 60 percent is bs, I dont even want a store credit , i just want a comparable box.

Welcome to the GJ; have you checked out any of the other forums/threads?
I believe you've made your position abundantly clear in this one.

 

[HUNTERTOWNSEN]

and he has just proven our point puget dude. didn't hear or understand a thing that was said.

every post you have made has been ******* an whining about craftsman and sears. now you say you have a deal with sbd. no you don't. you may think you do but you don't. go ahead, sue em, take em to court if you want. you can do all you want on principle but in the end it will cost you money, time and quality of life. even if you win, you lose cuz it simply is not worth it.

To me it is , I have no problem fighting them, it does not affect the quality of my life , and not standing up for myself , and what is right would. I am not going to go as far as suing, but im not going to just ok thanks for the token of what i spent and walk on without making an effort. IF more people did this , then maybe these companies would be more likely to stick to their word. and if wanting a company to stick the their word is ******* and whining so be it.

 

[PugetDude]

29 posts, all in this thread... have you checked your blood pressure lately?

 

[HUNTERTOWNSEN]

29 posts in your own thread... have you checked your blood pressure lately?

I am just responding to what is posted, my blood pressure is just fine

 

[sk farmer]

damn it puget dude. between the 2 of us we only have about 10,000 posts. if i count the 10,000 i have over yonder i might have 15,000 total but apparently in this instance we are completely wrong and stupid. wouldn't be the first time i guess.

i am going to stick my head in the mailbox tomorrow because i know proto is going to send me the rebuild kits i demanded for those proto big dawg ratchets years ago. you know the ones they actually made and no longer support...........

 

[Hytekrednek]

I agree with the original poster. Not getting what was paid for is fraud, theft, and just wrong. Big corporations piss on their customers all to often. It is getting very old. Kick them, yell at them, or talk nice to them... do what you have to to get what you paid for. One thing is for sure, if you do not try, you will get nothing. Best of luck to you.
Buying from a reputable company is worth the time and effort to locate them and confirm they have many happy customers.

 

[HUNTERTOWNSEN]

damn it puget dude. between the 2 of us we only have about 10,000 posts. if i count the 10,000 i have over yonder i might have 15,000 total but apparently in this instance we are completely wrong and stupid. wouldn't be the first time i guess.

i am going to stick my head in the mailbox tomorrow because i know proto is going to send me the rebuild kits i demanded for those proto big dawg ratchets years ago. you know the ones they actually made and no longer support...........

Did i ever once , even once call you stupid , your opinion is yours, but i dont have to accept it, just like I dont have to accept what sears is doing , you can do what you want , and i will do the same. I have been told more than once , you cant do this or you cant do that , or give up, or accept this or that, And more than one time, I proved them wrong .

 

[PugetDude]

Did i ever once , even once call you stupid , your opinion is yours, but i dont have to accept it, just like I dont have to accept what sears is doing , you can do what you want , and i will do the same. I have been told more than once , you cant do this or you cant do that , or give up, or accept this or that, And more than one time, I proved them wrong .

Go get 'em tiger!
Subscribed for pics of those shiny new toolboxes that they don't make anymore!

 

[notlob]

what the warranty states if the toolbox EVER fails , it is a lifetime warranty to the original purchaser. i have proof i am the original purchaser.

It also states that they will repair or replace with a comparable box, mine is an industrial, which they dont offer anymore ,in their own catologue it states that it is 33 percent stronger box than the pro series. I have the catologue.

Hmmm. Seems like I read something a bit different recently. Oh yeah - here it is....

https://www.garagejournal.com/forum/showpost.php?p=7103202&postcount=22

 

[PugetDude]

damn it puget dude. between the 2 of us we only have about 10,000 posts. if i count the 10,000 i have over yonder i might have 15,000 total but apparently in this instance we are completely wrong and stupid. wouldn't be the first time i guess.

i am going to stick my head in the mailbox tomorrow because i know proto is going to send me the rebuild kits i demanded for those proto big dawg ratchets years ago. you know the ones they actually made and no longer support...........

10,000 posts between us, how did we get sucked into posting a dozen in this one-note piano thread? You'd think we'd know better.

 

[HUNTERTOWNSEN]

I agree with the original poster. Not getting what was paid for is fraud, theft, and just wrong. Big corporations piss on their customers all to often. It is getting very old. Kick them, yell at them, or talk nice to them... do what you have to to get what you paid for. One thing is for sure, if you do not try, you will get nothing. Best of luck to you.
Buying from a reputable company is worth the time and effort to locate them and confirm they have many happy customers.

amen

 

[Mohawk Dave]

I don't like the way this thread smells.

GJ is almost always helpful and pretty good dudes that are amicable to each other.

 

[kythri]

Can we see an actual photo of the toolbox documentation that shows that it actually has a lifetime warranty?

The only warranty statement posted in this thread appears to have been cut/paste from Wikipedia.

 

[HUNTERTOWNSEN]

https://www.craftsman.com/customer-care/warranty-information

I wil get an actual photo of the warranty that came with the box later, this is their current policy

 

[lordabraxis]

https://www.craftsman.com/customer-care/warranty-information

I wil get an actual photo of the warranty that came with the box later, this is their current policy

So it's got a "limited lifetime warranty" which you DO need the receipt for that type of warranty. It also only covers manufacturer defects. The bearings in the rails failing after 18+ years sounds like a ware and tare issue which is not covered. In all honestly you are lucky getting anything at all. With that being said though, good luck and hope things work out.

 

[sk farmer]

10,000 posts between us, how did we get sucked into posting a dozen in this one-note piano thread? You'd think we'd know better.

you would think..........


to the op, i called myself stupid, sorry to pugetdude for including him in my statement.

i stand by my original statements. the op is mad at the world because sears is screwing him. get in line with the hundreds of people who have had the same issues before him. the only reason he is here is to get info and vent in his thread and when this is over he will more than likely never be seen again. if this keeps up much longer he will have enough posts in this one topic to sell things. maybe a tool box.

 

[HUNTERTOWNSEN]

So it's got a "limited lifetime warranty" which you DO need the receipt for that type of warranty. It also only covers manufacturer defects. The bearings in the rails failing after 18+ years sounds like a ware and tare issue which is not covered. In all honestly you are lucky getting anything at all. With that being said though, good luck and hope things work out.

Yes i have the receipt , i found it . sears has already admitted that the guides were defective, thats part of the reason they are no longer available, and as i said before , this box has not had alot of use. Also the warranty above is not the same one that was offered on my box. but since there are a couple of guys who thought im only here to vent , im done posting . i joined this forum because it thought it was a neat place to talk about tools . I have been collecting tools since i was 11, which is when i saved and bought my first craftsman tool chest , which i still own. In my collection I have tools that go back to the 1800s. And no , im a very happy person. I am not mad at the world, but i do stand up for myself. I never once called anyone a name. I was strictly defending the fact that I was called a whiner.

 

[finn]

I guess skfarmer was right, then.

 

[3baygarage]

Hunter, I for one would like to see the original warranty document that came with the box.

Reason being, I never knew there was a lifetime warranty on boxes of any kind. I just read the link you posted, and for Industrial series boxes the warranty varies it says.

If it is indeed lifetime warranty then they need to stand by that. It’s too bad the parts aren’t available. Myself and most others here would probably like to see it kept in use. That is a nice looking box.

 

[WittHay]

In any business negotiation you can't be too pig headed or you wind up with nothing. You have to realize that when you bought your $1500 industrial super duty Craftsman box in 1990 something, that box might be discontinued the next year as everybody knows Craftsman does not make tool boxes.If you wanted a lifetime box you should have bought a Snap-on or equivalent brand for a few hundred more.

Saying that, the advertising for those boxes was made in USA with a lifetime warranty. The exact wording of the warranty agreement at the time of purchase is essential. The most I would expect is a store credit for the purchase price

 

[bob15]

Yes i have the receipt , i found it . sears has already admitted that the guides were defective, thats part of the reason they are no longer available, and as i said before , this box has not had alot of use. Also the warranty above is not the same one that was offered on my box. but since there are a couple of guys who thought im only here to vent , im done posting . i joined this forum because it thought it was a neat place to talk about tools . I have been collecting tools since i was 11, which is when i saved and bought my first craftsman tool chest , which i still own. In my collection I have tools that go back to the 1800s. And no , im a very happy person. I am not mad at the world, but i do stand up for myself. I never once called anyone a name. I was strictly defending the fact that I was called a whiner.

Sears can admit they (the slides) are bad, but they aren't the ones honoring the warranty, SB&D are. So you might be SOL.

You join the forum to talk tools, but haven't posted anything but on this thread......come on let's see some input on other thread.....don't leave because people disagree with you or are trying to point out faults in your hope of getting a new box.

 

[kythri]

but since there are a couple of guys who thought im only here to vent , im done posting . i joined this forum because it thought it was a neat place to talk about tools . I have been collecting tools since i was 11, which is when i saved and bought my first craftsman tool chest , which i still own. In my collection I have tools that go back to the 1800s. And no , im a very happy person. I am not mad at the world, but i do stand up for myself. I never once called anyone a name. I was strictly defending the fact that I was called a whiner.

You need sack up. Despite your claim there about why you joined the forum, your very first post was a ***** about an attempted warranty claim, and the thread you started with that post is your only involvement in the forum.

If you thought this was a neat place to talk about tools, then, maybe, try talking about tools.

Quite honestly, now that you're claiming to take your ball and go home because some folks don't support your take on an issue, it really seems that you didn't join to talk about tools, but that you really are here just to vent.

Prove them wrong. Talk about tools. Join in on other threads. There's only several thousand of them, on virtually every subject.

 

[Fbmoose48]

The take away here should be that "life time warranty" should be treated as nothing more than a marketing gimmick, not a deciding factor in purchasing. It has nothing/little to do with "standing by" a product and everything to do with selling more of a product. Tell me I'm wrong.

 

[Musicinabottle]

The take away here should be that "life time warranty" should be treated as nothing more than a marketing gimmick, not a deciding factor in purchasing. It has nothing/little to do with "standing by" a product and everything to do with selling more of a product. Tell me I'm wrong.

I'm certainly glad with my SK stuff, and the fact that they've kept it in America, rather than milling it out in China, like most everyone else.

 

[PugetDude]

you would think..........i called myself stupid, sorry to pugetdude for including him in my statement.

We're all about inclusion here on the GJ...