Hi guys, another trial and error pro-tip would just have them/HD ship all items to home going forward. When I went to pickup before the deadline they had already restocked my items and then called corporate to verify since there was inconsistencies with the skus vs the order. Bottom line is they wouldn't give me the original deal of two grease guns and a ratchet as it was in error. This was after 45 min waiting and much apologizing by the helpful cashier that was trying to help me resolve.
Shipping to home would have streamlined greatly and I could have initiated the return for the 2nd grease gun at my leisure.
I had a terrible in store fight over a recent return at HD. I was treated so poorly(by the store manager) it'll be a cold day in hell before I set foot in an HD again. I've relegated them to the same status as Best Buy which is I'll only buy from them when I'm sure they're taking a loss on the sale.
Before anyone rebuts...it was a legit return in which I wanted the refund to go back on the HD card instead of the in store only credit. And that is what happened in the end. I don't know if the cashier input something incorrectly on the first attempt but the situation went completely down hill after that.


