Just put an online order in with sears. It stated free shipping on orders $49+. Fine details say get it by (2-3 days later) with expidited shipping. Turns out, during checkout free shipping takes 2 weeks, then if you do it again and choose expidite they charge you full shpping fees. Calling Sears support, I spoke with some folks with very foreign accents (very difficult english). Not only was the accent tough, the comprehension was atrocious.
They are telling me things like....
- we cannot change your shipping to expedite when items unavailable... when the items are indicated as clearly in-stock or immediately available, and
- sears is having website difficulties, and no, we cannot change your shipping selection, and,
- if you process the order again, choose expedite, but then when I do it while right on the phone with them and it doesn't provide any shipping cost break, they tell me, well you cannot choose expedite -that costs money, and
...well it was several other things, and I likely did not explain it as explicitly as needs for conveying how pathetic it really was ....and I'm already about writing a book here.
The point is, Sears online processing right now is all effed up, and you cannot get through to anyone with a brain who can understand and try to help. Its like telling someone you have a flat tire and cannot move the car, and they say, well you need to use the car key... it was a lot of that.
@#$%@%. Last time I had a problem with Sears I spoke to a dude who spoke perfect english, and he sorted my problem right out.
Rant over. Watch yourselves out there.
;^) Two
