Sears computer ordering system is just too weird. My guess is they're just anticipating going out of business so aren't putting any effort into updating and fixing it.
I bought levis on the get $30 in points back, $15 now and $15 on July 15. Got the $15, and spent them on something else in 3 days. at the 7 day expiration date of the $15 in points, the system posted me a "pending to July 1, negative $15 in points, points expired". My balance didn't go down by $15, so I just continued onwards, got another $60 or so of points and spent them on a garage door opener, that had $125 in points ($15 now, $10 per month) and $50 next day. Then, placed another order for another garage door opener, using up more points and qualifying for the $50 in points next day offer, that could be used 3 times for a total of $150. Oddly enough, this order also in the confirmation email and final page qualified me for the $125 offer too, although it was restricted to one use. I had $125 OOP for each of the openers, which qualified me for the offers.
So, July 1 comes along and I get credited the $15 for the clothes offer, and then I get $15 deducted for expired points. One $50 and one $15 gets credited from the $50 + $125 offer. The second one doesn't credit the $50 it should, nor the $15 that it said I would get, but shouldn't have. When I check in the order status, it shows "Your points are pending, check back later"
I go on chat, and they can't figure out the expired pending points deal, but give me $15 in points. They can't help on the pending points that didn't credit, because the pending status gives them no details to work from. They give me a toll free number to call during business hours, and said the points might credit soon as the pending is resolved. The weird thing is that the points don't show as pending in my points history, all the other ones did.
The strange thing, from my standpoint is that I keep doing this to myself! The deal on the two garage doors was that I could use points effectively to get the price down to $5 under what the local Ace store sells the identical one for on sale this week. The bonus to me was the points coming back in the next year, as well as the lump sum coming to me on July 1. That $50 twice, plus $15 and a $20 off retailmenot discount and the $15 points from the clothes deal would have given me the third opener I needed for almost free if it had worked correctly. Now, with them shorting me $50, it's not quite as good a deal. We'll see if it credits in the next day or so.
You have to be really easily amused to go through the convolutions of their system, and I guess to post about it here! So, I guess there's some amusement value in it for me.