SEARS ***** on packing their shipments...

[MPOWERD]

I received 6 large Craftsman wrenches from UPS that I had ordered from Sears today. When I was handed the box I knew I had a problem...

These wrenches are large. From 1 1/2 down to 1 1/16 SAE and 28mm down to 26mm. When I opened the box Sears had piled them all inside with absolutely no packaging! Not even wrapping the any of the wrenches. The box was 6" by 12" by 30" and the wrenches had obviously clanked around in the box severely and were very scratched up.

Do you think Sears cares about this? Hell no! Was just told that I had to drive to their store and return them...

Lazy SOBs...

 

[06 DIESEL]

Every time I have received a shipment from Sears they have never packaged with anything other than the actual tools. Why, I have no idea. The only thing I can assume is that they are trying to save the environment by not using packing peanuts, or they are trying to save money, which I bet is closer to it.

 

[NHBandit]

Let me be the first to ask... Did you buy these to use or to display ? I do realize you paid for NEW stuff and would like to be the one to scratch them up but they are tools afterall... Seems kinda like buying a shovel and complaining that it's dirty but that's just me. So they offered to let you return them even though there's nothing mechanically wrong with them and that's not good enough ? What were you hoping for, a customer service rep to bring you some replacements at your house ? Or maybe to ship you some more carefully wrapped individually in Velvet ? I'm not sure what the big deal is but this comes to mind...

 

[mrpizza]

I like my new stuff to arrive as such. However, scuffs and scratches show character on my tools from jobs gone by.

I bought a motorcycle lift from sears and the box arrived beat to hell. Jack was fine though.

 

[wornoutoldman]

The fact that all the wrenches you paid for arrived is more astonishing then receiving them with a few scratches. It ain't jewelry, go use those tools!

 

[Modifieddriver]

I think the subject should be changed. Should be only this "SEARS *****".

That sums it up. Shipping and packaging is a small portion of their problems.

 

[03protege]

What were you hoping for, a customer service rep to bring you some replacements at your house ?

This may be a long shot, but I believe he was hoping everything would be packed appropriately prior to shipment.

 

[justanengineer]

I'd be curious to see these "scratches" that wrenches get from being loose in a box during shipping. Chrome and the usual tool finishes arent exactly soft. Beyond that, as others have already stated theyre a tool and one of the cheaper brands to boot. Do you get pissy when your fast food order gets screwed up? I dont, I get $5 worth of food and service for $5.

Simply stated, most people **** when it comes to packaging items for shipping. SO regularly sends tools loose in a box, as do ebay sellers, and most of the rest of the world. Is it the individual company? No, its the individuals at those companies.

 

[Farmall450]

Craftsman Industrial comes packaged the same way...but no scratches, scuffs, etc, at least on mine. And I got them from the Outlet. Chrome on chrome shouldn't really be a issue.

 

[NHBandit]

This may be a long shot, but I believe he was hoping everything would be packed appropriately prior to shipment.

Yep and while that is totally understandable it's also yesterdays news. I was under the impression he wanted Sears to do something to rectify the situation. Them offering to swap perfectly good BRAND NEW TOOLS for different ones if he simply takes them to the store should be more than enough compensation for a few "scratches". What more can they do at this point ? It's not like anything can be done about what has already happened. Should they fire the entire shipping department because of a lack of bubblewrap ? Some of the stuff here reminds me of an old friend of mine who has since passed away. He had a huge garage with 3-4 "collector type Muscle cars" and the biggest toolbox Snap On makes full of many thousands of dollars worth of top quality tools. He was clueless on which end of a screw driver you hold onto and would call me to go over if the air in his tires needed checking... 40-50k worth of tools just to look at. Whenever I went to his place to work on stuff for him I had to bring my own tools because he didn't want his being "used".. Now he's dead and his kid probably traded them for drugs.. And so it goes.

 

[Fordman7795]

Let me be the first to ask... Did you buy these to use or to display ? I do realize you paid for NEW stuff and would like to be the one to scratch them up but they are tools afterall... Seems kinda like buying a shovel and complaining that it's dirty but that's just me. So they offered to let you return them even though there's nothing mechanically wrong with them and that's not good enough ? What were you hoping for, a customer service rep to bring you some replacements at your house ? Or maybe to ship you some more carefully wrapped individually in Velvet ? I'm not sure what the big deal is but this comes to mind...

Would you pay new price for a scratched up dented car? How bout a shirt with a hole in it?

 

[SteveCh]

In my case, I bought that big collection of specialty wrenches Sears had on sale back in Dec., and I saw the deal on this forum. There was no packing material inside the box, but the wrenches were sealed loosely in plastic bags in groups. There was no damage to any of the wrenches, so while a bit surprised, I was ok with it.

 

[mayday0017]

I have to agree, if I order a new tool & paid a new tool price, I expect new tools... No scratches, no dents, no nothing. It's not a matter of will the tools get scratched up at some point it is a matter of that it is me who scratched them. Same reason I am one of the only people I know that won't set a tool on concrete because I don't want it to get worn and scratched up looking. I have a lot of money ******* in my tools and want them to look just as good as they did when I bought them and function the same too.

 

[JMcFly]

Well the lack of packing material doesn't help the box as well. If another box is on top of it it will most likely collapse, depending on the box material. Plus the tools can punch through the cardboard because of the lack of packaging. Just wrapping them and stuffing the box with shipping paper does wonders.

 

[Texican]

I had the same thing happen to me. For a graduation present for my nephew, I ordered approx $1200 worth of various tools. Not one item was packaged properly, one large box contained a single adjustable wrench. Most tools were in good shape but one 1/4" ratchet arrived completely damaged.

It looked like it had been dragged down the road and it wouldn't spin. Called the local Sears and they didn't have the ratchet, called the Sears in the next town over and they didn't have the item either. Finally called customer service. I explained the situation and the lady told me to take it back to Sears for a warranty exchange. Told her that I already tried and both stores did not have item. Asked her to just send a ratchet with a return label and I would send back the damaged product. She told me that was impossible and that I would have to return the entire set get a refund and then reorder set at the current price. I bought it on sale and wasn't about to pay more. I finally told her to send me a replacement ratchet with a return label or every item will be returned. She refused and the next day every single item was returned and I will never make another purchase from Sears again.

My nephew ended up with a nice but considerably smaller set of Proto tools.

 

[NHBandit]

Would you pay new price for a scratched up dented car? How bout a shirt with a hole in it?

I prefer my comparison to buying a new shovel and finding dirt on it when you take it out of the box. It's MUCH more realistic than a shirt with a hole in it which would, of course, make the shirt junk. We are talking about tools here. Anyway that's NOT at all my point. They offered to make it right even though the "damage" is purely cosmetic. The OP is acting like someone kicked his dog over what most of us see as a minor inconvienience. When I read the first sentence I fully expected to read something serious. Like there was a hole in the box and half the tools were missing, etc. That was not the case. I agree with those guys who have asked to see pictures of this crisis... Until then I have no further comment.

 

[BDT/NWMN]

A year ago, I ordered a 26 piece set of impact sockets from Sears.... The sockets arrived in a plastic bag, stuffed in a small box along with the packing slip...Good price on the sockets.. "A sack of sockets from Sears=three Cheers" All 26 sockets were there, but the packing rather amused me.

My original order was for three socket sets.. I fought with their #@^&* website to have these three sets delivered to the store in Grand Forks, Nd.. because I go to GF often.. Their website kept filling in a different store location, which is out of my way.... I e-mailed Sears customer service, but got no reply.. I finally ordered the 1/2" drive 26 piece set later in the week, and had it shipped to me.. Being the sale on the 3/4" and 1" drive metric impact sets was over by then, I bought them elsewhere...... I have not ordered from the Sears website since.. Not that I am pissed, but rather not impressed.. We don't live in a perfect world, and folks behind a desk, in sales and in shipping can make pull a blunder at times... but dang, I didn't know there was such a thing as a Blunder Cloud!! Sad thing is; many shipping departments get caught in a Blunder Storm. It is not only Sears skimping on packaging... I ordered two l generator transfer switch panels that were both damaged upon arrivial...They had been '''''''drop shipped"""" from the factory in a thin cardboard box.... When the time comes to buy the generator, I will drive to Wisconsin and haul it home myself..... Some of my toy trains have literally been in trainwrecks while being delivered.... I don't mind folks cutting corners and using cardboard, old newspaper, popcorn, or wood shavings to pack a shipment.. Bubble wrap may cost a little more, not to mention the little more labor to do packing correctly... Is that little extra care something I would be willing to pay for??? yep Will I get it??? Last fall, I purchased three new Rigid pipe wrenches on eBay... They arrived in a cardboard box and newspaper was wound around the wrenches... The box was handled very roughly in shipment. But, due to the little extra care in packing, all three wrenches arrived in new condition... There is no way those three wrenches would have remained in that box without that extra packing..




In your case; you were lucky to get all the Craftsman wrenches that you paid for..

 

[twistedchief]

Wow i must be lucky then I have been ordering lots of tools from Sears. All have been packag fine with bubblewrap or the packing peanuts. All my orders have come box in tack.

 

[SMKS]

My recent Sears orders have been packed fine.

Can we see some photos of the scratches?

 

[MPOWERD]

They didn't "let me" return items they damaged, they had no choice in the matter... Damaging items in shipment due to lack of due diligence to use sufficient protection violates the sales contract for the tools. If it had been just a few scratches it would have been no big deal. The wrenches I bought at Sears Outlet and picked up a few weeks ago has small scratches but they were not deep and did not make it difficult to see what size the wrench was, as some were on the the wrenches I received damaged.

I returned them to the counter of the tools dept in my local store today. The manager apologized for their condition and said it wasn't the first time he had seen tools arrive in such condition. He has ordered replacements for me and says he will make sure they come to me intact and offered to discount the order, but I declined the discount as I only want what I paid for, in the condition I paid for them.

If I had wanted tools in used condition I would have bought used tools. There is nothing wrong with used tools, they are great. But their price is also reflective of the fact that they are used. About half of my tools are used, the other half are new. And that half was expensive.


I expect to get what I paid for. To expect otherwise is ... ridiclous

 

[MPOWERD]

My recent Sears orders have been packed fine.

Can we see some photos of the scratches?

Sorry they are already back at Sears. Replacements should get here next week.

 

[MPOWERD]

A year ago, I ordered a 26 piece set of impact sockets from Sears.... The sockets arrived in a plastic bag, stuffed in a small box along with the packing slip...Good price on the sockets.. "A sack of sockets from Sears=three Cheers" All 26 sockets were there, but the packing rather amused me.

My original order was for three socket sets.. I fought with their #@^&* website to have these three sets delivered to the store in Grand Forks, Nd.. because I go to GF often.. Their website kept filling in a different store location, which is out of my way.... I e-mailed Sears customer service, but got no reply.. I finally ordered the 1/2" drive 26 piece set later in the week, and had it shipped to me.. Being the sale on the 3/4" and 1" drive metric impact sets was over by then, I bought them elsewhere...... I have not ordered from the Sears website since.. Not that I am pissed, but rather not impressed.. We don't live in a perfect world, and folks behind a desk, in sales and in shipping can make pull a blunder at times... but dang, I didn't know there was such a thing as a Blunder Cloud!! Sad thing is; many shipping departments get caught in a Blunder Storm. It is not only Sears skimping on packaging... I ordered two l generator transfer switch panels that were both damaged upon arrivial...They had been '''''''drop shipped"""" from the factory in a thin cardboard box.... When the time comes to buy the generator, I will drive to Wisconsin and haul it home myself..... Some of my toy trains have literally been in trainwrecks while being delivered.... I don't mind folks cutting corners and using cardboard, old newspaper, popcorn, or wood shavings to pack a shipment.. Bubble wrap may cost a little more, not to mention the little more labor to do packing correctly... Is that little extra care something I would be willing to pay for??? yep Will I get it??? Last fall, I purchased three new Rigid pipe wrenches on eBay... They arrived in a cardboard box and newspaper was wound around the wrenches... The box was handled very roughly in shipment. But, due to the little extra care in packing, all three wrenches arrived in new condition... There is no way those three wrenches would have remained in that box without that extra packing..




In your case; you were lucky to get all the Craftsman wrenches that you paid for..

Ouch! Your story is much worse than mine... In addition to the tools I bought I had also purchased more craftsman garage floor tiles a few weeks back. The boxes are very cheap and the tape even cheaper. All had been torn open in shipment as well but all the tiles were intact and there...

 

[MPOWERD]

This may be a long shot, but I believe he was hoping everything would be packed appropriately prior to shipment.

Bingo...

 

[JerseyBoatBuilder]

The fact that all the wrenches you paid for arrived is more astonishing then receiving them with a few scratches. It ain't jewelry, go use those tools!

+1
Only here will I read such a topic lol

 

[MPOWERD]

I prefer my comparison to buying a new shovel and finding dirt on it when you take it out of the box. It's MUCH more realistic than a shirt with a hole in it which would, of course, make the shirt junk. We are talking about tools here. Anyway that's NOT at all my point. They offered to make it right even though the "damage" is purely cosmetic. The OP is acting like someone kicked his dog over what most of us see as a minor inconvienience. When I read the first sentence I fully expected to read something serious. Like there was a hole in the box and half the tools were missing, etc. That was not the case. I agree with those guys who have asked to see pictures of this crisis... Until then I have no further comment.

Nope no pics. No wrenches anymore either. They are back at Sears...

A couple were bad though. One one the scratches were deep across the entire wrench making it difficult to even see the size marking clearly. No breaks, 1 possible chip of the tip of the 1 1/2 open end where it had stuck through the box at one point. Still usable? Absolutely. Still worth what I paid brand new for them? No way... The replacements will be though.

 

[JerseyBoatBuilder]

Nope no pics. No wrenches anymore either. They are back at Sears...

A couple were bad though. One one the scratches were deep across the entire wrench making it difficult to even see the size marking clearly. No breaks, 1 possible chip of the tip of the 1 1/2 open end where it had stuck through the box at one point. Still usable? Absolutely. Still worth what I paid brand new for them? No way... The replacements will be though.

If they got that damaged that easily then they were **** to begin with.. sorry

 

[MPOWERD]

+1
Only here will I read such a topic lol

On the farm my father taught me to have respect for my tools. Actually you could say he drummed it into my head from birth! To keep them clean and in as new a condition as possible to assure their long life...

Don't drop them, don't beat them up, and don't abuse them. Also he was very particular about their condition when new.

He taught me well.

 

[MPOWERD]

If they got that damaged that easily then they were **** to begin with.. sorry

You are probably right.

 

[JerseyBoatBuilder]

On the farm my father taught me to have respect for my tools. Actually you could say he drummed it into my head from birth! To keep them clean and in as new a condition as possible to assure their long life...

Don't drop them, don't beat them up, and don't abuse them. Also he was very particular about their condition when new.

He taught me well.

I agree but in the end it is your money so it is your choice to accept it or not regarding condition but to most people it is just a tool and not fine china or jewelry so it is handled that way especially something from craftsman

 

[zmaxmotorsports]

Let me be the first to ask... Did you buy these to use or to display ? I do realize you paid for NEW stuff and would like to be the one to scratch them up but they are tools afterall... Seems kinda like buying a shovel and complaining that it's dirty but that's just me. So they offered to let you return them even though there's nothing mechanically wrong with them and that's not good enough ? What were you hoping for, a customer service rep to bring you some replacements at your house ? Or maybe to ship you some more carefully wrapped individually in Velvet ? I'm not sure what the big deal is but this comes to mind...

So when you buy a new truck I guess you wouldn't care if the guy driving the car hauler to the dealer took a shortcut down a 500 mile gravel road and scratched the **** out of it right?
After all its going to get scratched at some point right,so whats the big deal?

 

[zmaxmotorsports]

I think the subject should be changed. Should be only this "SEARS *****".

That sums it up. Shipping and packaging is a small portion of their problems.

Exactly!

 

[MPOWERD]

I agree but in the end it is your money so it is your choice to accept it or not regarding condition but to most people it is just a tool and not fine china or jewelry so it is handled that way especially something from craftsman

It is the truth that Craftsman today is not what Craftsman was in the 1960s and 70s. I guess they are more of a tie to my father than just a tool and their value is higher to me. He used only Craftsman tools on the farm. I am not as particular with the tools I pickup from HF or those Chinese wrenches that I bought long ago when younger, that I was attempting to replace with the Craftsman...

 

[JerseyBoatBuilder]

So when you buy a new truck I guess you wouldn't care if the guy driving the car hauler to the dealer took a shortcut down a 500 mile gravel road and scratched the **** out of it right?
After all its going to get scratched at some point right,so whats the big deal?

A new truck is completely different than a cheap tool like a $5 craftsman wrench.
All of the ridiculous comparisons it just that, Ridiculous

Maybe you guys that buy these tools should phone ahead to the forge that makes the wrenches so that they don't end up getting thrown around and in to sorting and storage bins.
And get scratched or marked..
Maybe they can use a Silk Pillow to catch your wrenches..

 

[zmaxmotorsports]

On the farm my father taught me to have respect for my tools. Actually you could say he drummed it into my head from birth! To keep them clean and in as new a condition as possible to assure their long life...

Don't drop them, don't beat them up, and don't abuse them. Also he was very particular about their condition when new.

He taught me well.

Exactly,same way I was raised.

 

[JerseyBoatBuilder]

It is the truth that Craftsman today is not what Craftsman was in the 1960s and 70s. I guess they are more of a tie to my father than just a tool and their value is higher to me. He used only Craftsman tools on the farm. I am not as particular with the tools I pickup from HF or those Chinese wrenches that I bought long ago when younger, that I was attempting to replace with the Craftsman...

Yeh I dunno man I guess you would have a heart attack seeing how the Snap On guy gets his tools from Snap On.
I am his first stop the day after he gets his shipments when he gets home that night.
You can count $1000's of dollars of tools loosely packed into a box
Thats why I call a lot of that stuff truck worn

 

[zmaxmotorsports]

A new truck is completely different than a cheap tool like a $5 craftsman wrench.
All of the ridiculous comparisons it just that, Ridiculous

Maybe you guys that buy these tools should phone ahead to the forge that makes the wrenches so that they don't end up getting thrown around and in to sorting and storage bins.
And get scratched or marked..
Maybe they can use a Silk Pillow to catch your wrenches..

Why is it ridiculous?
He said its a tool,its made to get used right?
Well Im a plumbing/electrical/hvac contractor by trade who builds motorcycles/hotrods/drag boats for a hobby.
I use my trucks and service vans for work makes them tools also,and yes they get scratched.
But like my other tools I don't go out of my way to let them get damaged.
I don't give a rats *** if you buy your tools from a crack head standing on a street corner,if you depend on them to make a living you take care of them.
as much as I hate sears Ive still got hand tools I bought there 30 plus years ago that are not all beat to hell from being tossed around.
Ive also got a lot of snap-off tools that Ive had to swap out over the years that didn't work any better than the craftsman and kobalt stuff Ive bought from lowes over the years.
So anyway to put it in terms that you might be able to understand next time you order a new jack plane or block plane on line and it shows up all scratched to hell,just remember its only a tool.
And when I send my customer a $3.00 chrome plated bolt I will continue to wrap it up and package it with the same care I would give to a $1500.00 ported cylinder head.

 

[MikeF2316]

I received 6 large Craftsman wrenches from UPS that I had ordered from Sears today. When I was handed the box I knew I had a problem...

These wrenches are large. From 1 1/2 down to 1 1/16 SAE and 28mm down to 26mm. When I opened the box Sears had piled them all inside with absolutely no packaging! Not even wrapping the any of the wrenches. The box was 6" by 12" by 30" and the wrenches had obviously clanked around in the box severely and were very scratched up.

Do you think Sears cares about this? Hell no! Was just told that I had to drive to their store and return them...

Lazy SOBs...

I ordered 25 different tools to fill in gaps in my sets, including 5 larger metric wrenches from sears.com just before Christamas. When they arrived, the box had been filled with those airbag pillows that are made from plastic squares 4-5" across. All of them had popped from the sharp corners of the SIX large wrenches in the box. Yup they'd double picked one of the wrenches (and one of the sockets too) and not sent 2 of other sockets I'd ordered. However, there was no noticeable damage to any of the tools in the box.

 

[SMKS]

It is the truth that Craftsman today is not what Craftsman was in the 1960s and 70s.

You're right. If you adjust for inflation those 60s and 70s tools were likely more expensive than the Craftsman tools of today.

 

[NC-Fordguy]

It is the truth that Craftsman today is not what Craftsman was in the 1960s and 70s.

Is there any brand of tool, or brand of anything today that it was back in the 1960s or 70s?

 

[fivespdcat]

It's funny how many people have Sears horror stories about shipping. My experiences are the complete opposite. They tend to overpack to the point it's actually obnoxious. I bought a 1/4" socket set and a wrench it came in a 3 foot long box packed to the top with peanuts and each one individually packaged inside. I couldn't figure out how they didn't lose money every time they shipped to my house.