SHAME on Snap-On!

[wild cowboy]

I have always has Craftsman tools, ever since I was a kid, they got the job done and were well made. When they were no longer right, you took them back and they replaced them, no questions asked

Even Lowes & Home Depot, same deal. Even Harbor Freight.

About 20 years ago I decide to treat myself to some Snap-On sockets and wrenches -even though it is 8 to 10 times the price, they also have the lifetime warranty and perhaps are made better.

well everything was fine until I tried to get a couple of wrenches, sockets, etc. replaced

1st wrench had some rust corrosion (on a chrome tool ) - the truck guy says - "Cosmetic is not covered", I am like WTF??

next item is socket that is worn out on the inside - guy says "Wear is not covered" -ARE YOU FRIGGIN KIDDING ME??

please beam me up Scotty - since when is a lifetime warranty on the tools that cost 10 times what other tools do a matter of debate??

WEAR and RUST are not COVERED??

WTH is COVERED??

SCREW SNAP-ON - I am selling every piece I own if they cannot honor their own warranty, even friggin SEARS & LOWES do that!! UGH!!

 

[wagzilla]

never had this problem, as a matter of fact I have less problem with SO then trying to take something back to sears

just me
James

 

[chris142]

if you want to send them to me ill give them to my so guy. i about paid his mortgage last year and he treats me well

 

[Skin]

Franchises can do as they please. Its not a representation of Snap-Ons stance. You can have the same problem with a Sears employee.

 

[Fedwrench]

Dude, Everyone knows the level of Snap on warranty is in direct relationship to your existing truck balance.

Wear, abnormal use, and lack of tool maintenance (rust) aren't covered in the warranty, only defects in workmanship and materials. see page G3 in CAT1200 for more info.

It was probably the great Craftsman warranty that partially led to the line going overseas.

 

[wild cowboy]

I just called my friend who is a full time mechanic (and a good customer of the truck), he said his Snap-On guy has the same rules on cosmetic and wear as above, but his guy said "break the tool" - then he can replace it - WTH???

 

[wagzilla]

1st wrench had some rust corrosion (on a chrome tool ) - the truck guy says - "Cosmetic is not covered wd40 it and clean it up. You will never see any of my tools rusted ,give your tools some love.

James

 

[wild cowboy]

I have Craftsman tools older than you are, and they do not have rust, why should I have to OIL a CHROMED TOOL? - and why is the lifetime warranty even a debate?

 

[bonneyman]

I had a salesman tell me once that Snap-On doesn't warranty their tools against wear. If it's worn out, time to get a new S-O.
So I went with S-K. They are warrantied against everything but theft.

And I still have that original socket set and ratchet - 30 plus years later.

 

[az45]

From a customer service stand point, I think the tools should have been covered. Its pretty rare these days with all of the choices consumers have for a warranty to be challenged. A tool is the last thing I'd challenge a customer about, its not like you only buy 1 tool in a lifetime.
That said, most warranties cover failures or defects, but since eventually everything is going to wear out that's rarely covered by policy. Its kind of like shocks on your car, your covered if the break in half or leak oil, but not if they last 100k and they wear out.

I dont understand rust since I live in Arizona..is it rusting where the chrome is wearing off from use or is the chrome perfect with rust? Id assume all your tools would be rusting if you were storing them improperly.

 

[comp56]

years ago took a 1/2 ratchet in to sears that pretty much exploded in to pieces the elderly fellow working came up with about 55 reasons why this happened and said it was my fault ect ect.........next day I sent my wife in and she came out with a new one...........WTF?

 

[toolslut6.0]

My snap on guy is kind of a do u d bag sometimes, but he always warranties my stuff no matter it's abuse or just over use. I also buy something from him at least a couple times a month just to keep a good relationship between supplier and consumer. Treat them good and they treat you good.

If I go to sears to warranty anything with my uniform on they tell me that their tools are not for professional use. Same way with harbor freight but I expect that from a place like harbor freight just not sears.

As for the rust just shoot it with some kroil and call it a good one.

 

[Rogue1987]

Wear, abnormal use, and lack of tool maintenance (rust) aren't covered in the warranty, only defects in workmanship and materials. see page G3 in CAT1200 for more info.

This. But if youre going to clear out some snap on tools at a low price, send me a PM.

 

[Hiball]

There isn't a tool manufacturer/retailer alive that hasn't been subject to a " immadsoimgoingtoshowthem" thread..Pictures of Tools in question? Let us know when you start your Snap on blowout classified thread.

 

[wild cowboy]

At the crazy-*** stratospheric Snap-On truck prices, I not only want a NO QUESTIONS ASKED warranty, he had better be serving friggin wine and cheese while I am on the truck!

UGH!!!!!!!!!!!!!

 

[BirdMobile]

At the crazy-*** stratospheric Snap-On truck prices, I not only want a NO QUESTIONS ASKED warranty, he had better be serving friggin wine and cheese while I am on the truck!

UGH!!!!!!!!!!!!!

Word!

 

[nes999]

The rust on the wrench i could see him denying or else every time someone scratched a socket they'd have to replace it. Although the socket that is warn out Should be replaced.

 

[Ruger_556]

Someone said this about their Proto tools recently... Never did see an epic sell all classifieds listing.

You may think you're hugely damaging Snap-On by posting this thread but what everyone actually sees is, "I is so pissed that XYZ company didn't replace for free the tool I left outside to get rusty! I will now sell all of their tools in my box that work perfectly well. Everyone be pissed with me!"

 

[purplezr2]

At the crazy-*** stratospheric Snap-On truck prices, I not only want a NO QUESTIONS ASKED warranty, he had better be serving friggin wine and cheese while I am on the truck!

UGH!!!!!!!!!!!!!

That is all I have gotten is that. I have never been asked any questions. I have had several different drivers(different locations) and corporate and have gotten great service. I have not tried to warranty rust on chrome, though that sounds like a storage issue. Socket wear I think they would take care of, call the 800 number, easy peasy.

 

[wild cowboy]

I don't mind light scratches that I caused on my chrome tools, that is normal tool box wear from clanking against other wrenches or the ground, but fine scratches should not equal RUST on a CHROME full polish tool - Screw Snap-On - they will be on ebay!

but I guess I could list them here first, won't be giving them away, will be asking basically what they bring on the bay less ebay/paypal fees - I am not rich, or else I would donate them to young mechanics!

 

[wild cowboy]

You may think you're hugely damaging Snap-On by posting this thread but what everyone actually sees is, "I is so pissed that XYZ company didn't replace for free the tool I left outside to get rusty"

I have never left a tool outside, however I DO live in a high humidity state!

I am not selling these tools to damage Snap-On, I am just not going to tie up a lot of money in tools that want to give me a hassle when the tool RUSTS or WEARS out, no one else has given me this static!

 

[signcrafter]

At the crazy-*** stratospheric Snap-On truck prices, I not only want a NO QUESTIONS ASKED warranty, he had better be serving friggin wine and cheese while I am on the truck!

UGH!!!!!!!!!!!!!

Wow. Snap on doesn't have a no questions asked warranty, they have a lifetime warranty against defects. Chrome tools do rust if left in the right conditions, has happened to me when I left one on the floor of my unconditioned garage. Part of life. Email snap on corporate and tell them you have some tools to warranty, don't go into the rant you did on here. Just stick to the facts about wanting to warranty the tools.

Out of curiosity did you just walk onto the snap on truck to warranty the tools and haven't bought any snap on in 20 years? Drivers set their own policies and they also get a ton of walk ons just wanting to warranty tools and never buy anything. I can't really blame them for not wanting to warranty a tool for a guy that isn't ever going to buy another one from them. That is what corporate snap on is for. And you seem to like sear's, kobalt's, HF's warranty policy. But you see where their warranty has gotten them right? What are you going to do when sears goes out of business and you need a no questions asked warranty on your rusty craftsman socket? And just so you know HF's policy states you must have a receipt to warranty a tool. They don't really enforce it but it is in their policy so it's not really a no questions asked warranty.

Have a beer and relax.

 

[wafrederick]

Doing it to the dealers also.Snap On did it to a dealer down the road in my area,forced him out and he received a letter on this.He already told Snap On no on handing over the franchise over.It is going to cost Snap On doing this,they will have to buy him out.Plus they won't take tools back when a dealer retires,Mike Keilor got a letter on this and he was not too happy about it.I have seen tools not warrantied for a good reason.One was a Matco screwdriver left in a pellet stove,melted the handle like a pancake.The guy left it in there closing the door and it did stink.Asked my Matco tool dealer if it was covered under warranty and was told no.Ended up buying a new screwdriver.

 

[wagzilla]

wild cowboy

I had a salesman tell me once that Snap-On doesn't warranty their tools against wear. If it's worn out, time to get a new S-O.
I have snap-on tool for 30 years What I have learned is if I take care of my tools the snapon guy take better care of me. I have had the snapon guy brake a tool for me. If I didn't think he would warranty a tool I would find some one that was spending lots of money with him and give it to them to warranty. some time you have to work it. I have impacks that know that are just plan worn out. and he still take good care of me. Be nice to your SO guy you will get a lot more out of him

James

 

[wild cowboy]

at the prices Snap-On charges, they could afford to replace every tool they ever made, it's just basic math, if you charge enough, you cover yourself!

and Sears and Lowes and Home Depot do not determine your warranty by how much they think you might be spending that day, that's ridiculous!

 

[JAKE-THE-TOOL-MAN]

It's the driver, not Snapon. I am hardly a Snapon snob but 99% of the time warranty issues come down to the driver, or the customer is being a ****.

 

[juwasco]

You won't have this problem with S-K...used them for years in Army and their new chrome is seriously SERIOUSLY nice!

 

[wild cowboy]

You won't have this problem with S-K...used them for years in Army and their new chrome is seriously SERIOUSLY nice!

well how is their warranty?

 

[fordbroncodave]

sounds like this person hasn't been wrenching very long. a tool can get rusty just from moisture in the air. wipe it off with an oily rag or use it. works the same. no need to exchange it and have the problem all over again

 

[chipper]

If the warranty is up to the discretion of the driver shouldn't the warranty be a limited lifetime? Say a guy spends a ton on snap on over a career and is out of the biz for ten years and he needs a warranty...now he's just a guy on the street chasing a truck..

 

[rtole]

I am surprised at the fact the op is shocked that chrome rusts. Ever had a set of chrome wheels rust? Around here they rust in about 2 years. Chromed steel rusts. Fact. Even my snap on guy wont warranty rust. Thats neglect. My snap on guy warranties almost everything no question. I bet the worn socket could be sent in no problem.

 

[wild cowboy]

The only company that warranties rust and wear is Craftsman. Neither is the fault of the tool manufacturer so why should they replace it?

BALONEY - they are BOTH the fault of the company, a well made tool that is not abused should NEVER rust (if chrome) and if it wears out, should be replaced under warranty, if fact, warranty against premature wear IS the whole reason I want a warranty!

I have plenty of cheaper than Snap-On sockets, wrenches and ratchets that I have used for 45 years and never "wore out"

the only well-made hand tools that should require oil wiping after use are black oxide impact!

 

[Ruger_556]

Nevermind....

 

[Ruger_556]

......

 

[purplezr2]

BALONEY - they are BOTH the fault of the company, a well made tool that is not abused should NEVER rust (if chrome) and if it wears out, should be replaced under warranty, if fact, warranty against premature wear IS the whole reason I want a warranty!

I have plenty of cheaper than Snap-On sockets, wrenches and ratchets that I have used for 45 years and never "wore out"

the only well-made hand tools that should require oil wiping after use are black oxide impact!

How about some pictures of these tools. How the f do you wear out a chrome socket.

 

[Bigblue&Goldie]

Are you high? Why would they warranty rust? Have you never seen a chromed object rust? Take care of your **** and it wont be a problem. Sweaty hands will cause anything to rust with time.

I understand the worn out socket; call up corporate and explain your situation.

 

[Shadowdog500]

Rust isn't covered by the Craftsman warranty either. I live near the ocean and just about any tool that works on salt water boats rust. Every sears manager around here knows that rust is neglect, which isn't covered. But if you break it, it is covered.

Chris

 

[rusty65]

at the prices Snap-On charges, they could afford to replace every tool they ever made, it's just basic math, if you charge enough, you cover yourself!

and Sears and Lowes and Home Depot do not determine your warranty by how much they think you might be spending that day, that's ridiculous!

Wow I'm just going to say troll till he shows proof I mean just look at his previous posts and to start a thread with Shame on.

 

[wild cowboy]

Wow I'm just going to say troll till he shows proof I mean just look at his previous posts and to start a thread with Shame on.

excuse me? - my previous posts are about vise restoration, got something against vises?

 

[Shadowdog500]

You won't have this problem with S-K...used them for years in Army and their new chrome is seriously SERIOUSLY nice!

In my post above I talked about rust on craftsman. I had a set of crafstman , snap on, and S-K In the toolbox in my salt water boat. Guess which wrench set never got rusty. The S-K set!!! I don't know what kind of chrome they use, but the wrenches wouldn't rust while the crafstman and snip on did.

Chris