Snap-On's warranty...

[lennoxlennox]

Do I have receipts for them? Yes, I do. I purchased them via Snapon.com. Unfortunately, I do not bother to browse through the long order history in order to warranty something that is relatively cheap.

Huh?

Really?

OK


.....buuuuuut you can spend all this time ranting on the forums... makes sense to me

 

[Brownsfan]

Wrong.

I sent them 3 mini screwdrivers a couple of weeks ago. Their tips were broken when I tried to open a new Snap on TF72 ratchet to lube it. All of the screwdrivers were purchased brand new a couple of years ago. All of them looked like brand new except for the broken tips.

I paid Priority plus insurance, which is enough to buy at least one of the screwdrivers. They sent them all back. Do I have receipts for them? Yes, I do. I purchased them via Snapon.com. Unfortunately, I do not bother to browse through the long order history in order to warranty something that is relatively cheap.

The point is that a company can not simply change their policy overnight. If Snap on had told me about their return policy from the beginning, I would not have bought their tools in the first place, or at least I would have organized my receipts in a better way.

Trying to kill a bird using a canon is unnecessary to me. Snap on does not need to change their warranty policy so radically to deter people from bringing in rusty worn tools.






How did you break 3 mini screwdrivers? You tried to use 3 different size drivers on the same fastener? I was only speaking from my own expieriance with Snap On. I have never bought a thing from Snap On.com so they had no record of my purchases unless the dealer sent them in.

 

[chadster1]

Wrong.

I sent them 3 mini screwdrivers a couple of weeks ago. Their tips were broken when I tried to open a new Snap on TF72 ratchet to lube it. All of the screwdrivers were purchased brand new a couple of years ago. All of them looked like brand new except for the broken tips.

I paid Priority plus insurance, which is enough to buy at least one of the screwdrivers. They sent them all back. Do I have receipts for them? Yes, I do. I purchased them via Snapon.com. Unfortunately, I do not bother to browse through the long order history in order to warranty something that is relatively cheap.

Trying to kill a bird using a canon is unnecessary to me. You can surely kill the bird, but you are also going to bring about lots of unnecessary damages while doing that. Snap on does not need to change their warranty policy so radically to deter people from bringing in rusty worn tools. They should know the consequences of doing that.





]

You should try using the right tool for the job. TF72 are held together with torx head screws.

 

[osborn.ozzy]

You should try using the right tool for the job. TF72 are held together with torx head screws.

Did you even read his post?

 

[chadster1]

Did you even read his post?

According to the post i quoted, he broke 3 mini screwdrivers trying to open a TF72. TF72 uses a torx head screw. I have opened numerous 72 series ratchets and not broken a si.gle tool. I also find it highly suspect that he has 3 size T8 mini screwdrivers.

 

[lennoxlennox]

I also find it highly suspect that he has 3 size T8 mini screwdrivers.

exactly!


i have also read his posts

I asked him a few questions as something doesn't add up

http://garagejournal.com/forum/showthread.php?p=2497272#post2497272

 

[pendragon1998]

Why should it matter whether one person used a tool thirty years before it broke, then warrantied it, versus them using it for fifteen years and selling it to someone else who used it fifteen years before it broke? Far better to just implement a transferable lifetime warranty on extant tools and do some kind of date code-based thing on new sales if they feel they must.

 

[Lotek]

Wrong.

I sent them 3 mini screwdrivers a couple of weeks ago. Their tips were broken when I tried to open a new Snap on TF72 ratchet to lube it. All of the screwdrivers were purchased brand new a couple of years ago. All of them looked like brand new except for the broken tips.

I paid Priority plus insurance, which is enough to buy at least one of the screwdrivers. They sent them all back. Do I have receipts for them? Yes, I do. I purchased them via Snapon.com. Unfortunately, I do not bother to browse through the long order history in order to warranty something that is relatively cheap.

The point is that a company can not simply change their policy overnight. If Snap on had told me about their return policy from the beginning, I would not have bought their tools in the first place, or at least I would have organized my receipts in a better way.

Trying to kill a bird using a canon is unnecessary to me. Snap on does not need to change their warranty policy so radically to deter people from bringing in rusty worn tools.







How did you break 3 mini screwdrivers? You tried to use 3 different size drivers on the same fastener? I was only speaking from my own expieriance with Snap On. I have never bought a thing from Snap On.com so they had no record of my purchases unless the dealer sent them in.

Wonder if he was using the little screwdrivers with the "Don't use as a pry bar" logo on the handle...

Why would someone want to lube a brand new sealed ratchet?

 

[osborn.ozzy]

According to the post i quoted, he broke 3 mini screwdrivers trying to open a TF72. TF72 uses a torx head screw. I have opened numerous 72 series ratchets and not broken a si.gle tool. I also find it highly suspect that he has 3 size T8 mini screwdrivers.

Maybe the screws were rusted in place? whats so rare about 3 of the same screw drivers? many people on here probably have at least that.

 

[lennoxlennox]

here's a guy that states he is a diy'er and spent 10k on Snapon tools in the last 5 years

that's a pretty serious diy'er!

yet he posts...

he doesn't have his online receipts, now he has his online receipts but can't be bothered to look them up

but obviously someone that owns 3 T8's would seem to be in the serious category of diy'er as well as spending $10k

yet he posts these posts...

http://garagejournal.com/forum/showthread.php?p=1774287#post1774287

http://garagejournal.com/forum/showthread.php?p=1657564#post1657564

 

[osborn.ozzy]

here's a guy that states he is a diy'er and spent 10k on Snapon tools in the last 5 years

that's a pretty serious diy'er!

yet he posts...

he doesn't have his online receipts, now he has his online receipts but can't be bothered to look them up

but obviously someone that owns 3 T8's would seem to be in the serious category of diy'er as well as spending $10k

yet he posts these posts...

http://garagejournal.com/forum/showthread.php?p=1774287#post1774287

http://garagejournal.com/forum/showthread.php?p=1657564#post1657564

More money than brains? tool polisher? who knows?

 

[ndoran]

I just thought of the reason I never have a problem warranting my Snap On Tools. When my name and address comes up in the Snap On system they can see exactly who I buy my Snap On tools from. I've been a Snap On customer for over 24 years. 1988-present. If you have never had an account with a Snap On... Snap On will know right away. On the other hand if someone contacts Snap On with a lifetime worth of tools to warranty but said person has never had a Snap On account, Snap On can see that somthing is not adding up. Snap On Tools may have been born at night but it was not last night.

not necessarily the case this is the problem with general statements. I have bought tools from different snap on trucks since the 70s in the U.K. and two Canadian Provinces and I have never had a Snap On account, I have always paid for the tools etc. by cash or cheque. I have had air tools repaired and paid the same way. I have never had a warranty problem to date although it is very rare for me to need it - other than screwdrivers. I never bothered to keep the receipts because I never needed to and anyway the receipts when I first started buying tools from the truck were just hand written in a duplicate book (remember them with the carbon paper between the pages) and had a stamped VAT number and franchisee name using an ink pad stamp that was barely readable when new. The receipts I get today come of the printer in the truck and always say "walk on" because I do not have an account, clearly the fact that I have dealt with three different Snap on trucks and two Mac trucks since being in Canada and all of them have given me a receipt with "walk on" on it confirms this is not unusual.

I can understand Snap On and the franchisees refusing to warranty tools for people who abuse the system - no problem with that but I do have a problem if they are just going to say "no receipt - no warranty" that was never the deal I and many others took Snap On at their word on the warranty, we agreed to pay the "premium price for a premium tool with a premium warranty". If it is now a "premium price for a premium tool with a limited warranty" then the game has changed.

Snap On is a business and the franchisees are self employed business owners, they all want to be successful and we the customers also want them to be successful. If the fraudulent warranty claims are a problem then handle it accordingly and deny the warranty to the people who are abusing the system after all does anyone break huge numbers of tools on a regular basis? The thread on this topic on this site indicates the answer is no. This is easy to do at the internet store and on the truck and saves all this emotion.

 

[camarotoolman]

I have been buying ans selling used Snap on tools for 20+ years .I hardly ever see a broken one. The few broken ones out there should be warrented, we have payed top dollar for that warrenty and it should be honored. S O PROBABLY GETS TO WRITE IT ALL OFF anyway. They pay whole sale and write off a retail price

 

[carterbeauford]

I've had Snap-On mail brand new, defective tools back to me. I sent Mac a 30 year old breaker bar and socket and got new ones in the mail no questions asked. however I can't see any of my vintage Snap-On stuff breaking anytime soon since it's lasted this long. most of my issues with Snap-On warranty have been on new tools. they did end up giving me a free cylinder hone that came apart during use, I was able to repair it after they refunded me for it.

 

[NC-Fordguy]

It really seems to me that the only people upset about this are second hand buyers. It states in the warranty that it is for the original owner. I have warrantied items with my current dealer that I did not buy from him. He swapped out my 12 year old ratcheting screwdriver. Was happy to do it. He said if I didnt how likely would you buy anything off of my truck if I didnt? I really do not see this affecting anyone other than the truck chasers with buckets of old rusty tools trying to make a profit. I have NEVER bought any tools because of a resale value. I bought them to use and to give me years of worry free service. Never once did resale value cross my mind.

I wouldn't say it's only the folks who buy second hand stuff are upset.

I had a bit of a run-a-round over getting some stuff warrantied and while it sucked I didn't feel the need to kick puppies over it. The stuff I needed to get warrantied I had since the 1970s--bought new.

I eventually found a good dealer and he took care of the issues and I buy some stuff from him from time to time. Going inside the tool truck and looking over all the cool stuff is a great way to spend some time.

Obviously snappy is trying to cut down on the abuse and getting the dealers to address problems. Unfortunately there are some folks who don't have a truck in their area to deal with or have to deal with the occasional sucky dealer.

Thinking out loud here, but I wonder if perhaps there is a better way to take care of legit customers than the current system.

 

[Hiball]

Maybe the screws were rusted in place? whats so rare about 3 of the same screw drivers? many people on here probably have at least that.

The term "Grasping at straws comes to mind".

 

[potomac]

Fact 1: The latest Snapon TF72 uses screws that can be turned by either a flat-blade screwdriver or a Torx one.

Fact 2: the three screwdrivers I broke are 2 flat-blade electrician mini screwdriver, and 1 mini Torx screwdriver.

Sorry to upset some Snapon fans. Am I anti Snapon? If so, why did I send so much of my money to them? We are just trying to find an intermediate approach so that the company won't ditch itself due to the IMO not-so-smart warranty policy.

 

[signcrafter]

Wrong.

I sent them 3 mini screwdrivers a couple of weeks ago. Their tips were broken when I tried to open a new Snap on TF72 ratchet to lube it. All of the screwdrivers were purchased brand new a couple of years ago. All of them looked like brand new except for the broken tips.

I paid Priority plus insurance, which is enough to buy at least one of the screwdrivers. They sent them all back. Do I have receipts for them? Yes, I do. I purchased them via Snapon.com. Unfortunately, I do not bother to browse through the long order history in order to warranty something that is relatively cheap.

Trying to kill a bird using a canon is unnecessary to me. You can surely kill the bird, but you are also going to bring about lots of unnecessary damages while doing that. Snap on does not need to change their warranty policy so radically to deter people from bringing in rusty worn tools. They should know the consequences of doing that.






Here is part of the problem. You guys are just sending tools in to snap on without getting a return merchandise order which they require and then you ***** about snap on when you didn't follow their simple warranty procedure. Snap on never makes you pay postage to send tools in. You email or call snap on and they will email you a pre paid return UPS postage label. You package your tools up and send them in. The only time I have heard about them saying they MAY require a receipt is when you guys just send tools in. They used to accept them that way but not anymore. All the threads I have read on here where guys got this letter is when they just sent tools in.

 

[Lotek]

Fact 1: The latest Snapon TF72 uses screws that can be turned by either a flat-blade screwdriver or a Torx one.

Fact 2: the three screwdrivers I broke are 2 flat-blade electrician mini screwdriver, and 1 mini Torx screwdriver.

Sorry to upset some Snapon fans. Am I anti Snapon? If so, why did I send so much of my money to them? We are just trying to find an intermediate approach so that the company won't ditch itself due to the IMO not-so-smart warranty policy.

Mebbe don't try taking brand new tools apart? They put red loctite on the threads so they don't fall out. Just saying...

 

[OEXL16B]

Fact 1: The latest Snapon TF72 uses screws that can be turned by either a flat-blade screwdriver or a Torx one.

Fact 2: the three screwdrivers I broke are 2 flat-blade electrician mini screwdriver, and 1 mini Torx screwdriver.

Sorry to upset some Snapon fans. Am I anti Snapon? If so, why did I send so much of my money to them? We are just trying to find an intermediate approach so that the company won't ditch itself due to the IMO not-so-smart warranty policy.

Fact 3: Even though it's a Torx/straight slot combination head screw, you stand a much better chance of getting the screw out with a Torx driver.

 

[otis66]

Matco had Asian screwdrivers before then switched away from that in favor of the current line of Witte. The only imported screwdrivers i've seen branded Matco now are the ratcheting ones which are the same as Gearwrench (not sure if they still have Witte ratcheting as well but they were never very good to begin with). There was never really an inhouse screwdriver manufacture under the Danaher umbrella. I cant see them switching back to Asian manufacture for their premium truck tools when they already cought insults from competitors over it in the past, nor can i see Armstrong getting Asian screwdrivers when they're after government contracts and tout American made as being their key goal.

I have the Whitte/Matco screw drivers, both styles. These are the Taiwan made Matco screwdrivers I was reffering to. I have not been on a Matco truck since 2010 so maybe Matco does not offer them any more
http://www.ebay.com/itm/MATCO-TOOLS..._Automotive_Tools&hash=item2a219d721f&vxp=mtr

 

[potomac]

Fact 4: That's exactly what I did.

Fact 5: The flat-blade and Torx combination screws are flawly designed. I am sure that i wouldn't have had any trouble turning the screws, if they were either Torx or flat-blade screws.

Fact 3: Even though it's a Torx/straight slot combination head screw, you stand a much better chance of getting the screw out with a Torx driver.

 

[Lotek]

Fact 4: That's exactly what I did.

Fact 5: The flat-blade and Torx combination screws are flawly designed. I am sure that i wouldn't have had any trouble turning the screws, if they were either Torx or flat-blade screws.

But if you had applied a little heat to release the loctite, you could have removed the screws with a free pocket screwdriver...

Why were you taking a brand new ratchet apart again?

 

[Skin]

I have the Whitte/Matco screw drivers, both styles. These are the Taiwan made Matco screwdrivers I was reffering to. I have not been on a Matco truck since 2010 so maybe Matco does not offer them any more
http://www.ebay.com/itm/MATCO-TOOLS..._Automotive_Tools&hash=item2a219d721f&vxp=mtr

Fairly certain they've been phasing those out for the last year or so. I know some of the sets have been discontinued in favor of the Witte. Truthfully i didnt even know those were Taiwan, thought they were some variation of Protops. They are being eliminated from the catalog though.

 

[OEXL16B]

But if you had applied a little heat to release the loctite, you could have removed the screws with a free pocket screwdriver...

No need to apply heat. They come right out with a Wiha precision Torx driver.

 

[usdemt]

Think about this

Sorry to make that big, but I see so much back and forth on this topic all I can think about is that this site might very well have been the cause behind this issue. Think about all the times people claim that the tool companies listened to this website, now think about all the times idiots have mentioned abusing Snap On's warranty process

Hell I have seen people suggesting it just as much as bragging about it, the few idiots have made it more difficult on the rest of us honest people. I am fortunate, that I only started buying Snap On a few years ago and still have every single receipt. But I also have loyal dealers who wouldnt even have to look at the receipt to know that I am not one of the few that are taking advantage of them.

 

[Scuderia-F1]

Think about this

Sorry to make that big, but I see so much back and forth on this topic all I can think about is that this site might very well have been the cause behind this issue. Think about all the times people claim that the tool companies listened to this website, now think about all the times idiots have mentioned abusing Snap On's warranty process

Hell I have seen people suggesting it just as much as bragging about it, the few idiots have made it more difficult on the rest of us honest people. I am fortunate, that I only started buying Snap On a few years ago and still have every single receipt. But I also have loyal dealers who wouldnt even have to look at it the receipt to know that I am not one of the few that are taking advantage of them.

Well said!

But I don´t have any problems with warrantying anything with my Snap-on dealer. Just got a new charger and battery for my 2 year old 18v impact. Things tend to go VERY smooth with Snap-on if you´re doing business with them sometimes and not just screams for free replacements.

 

[ndoran]

Well said!

Things tend to go VERY smooth with Snap-on if you´re doing business with them sometimes and not just screams for free replacements.

this has always been my experience and hopefully it will continue to be so. It will be a sad day if it changes

 

[Lotek]

No need to apply heat. They come right out with a Wiha precision Torx driver.

Then again, my newest ratchet has been in daily professional use for 5 years and I have never felt the need to look inside.

 

[MrMark]

But if you had applied a little heat to release the loctite, you could have removed the screws with a free pocket screwdriver...

Why were you taking a brand new ratchet apart again?

It's blue loctite and they are hard to break initially. Heat would be a really poor move on blue loctite and on a new Snap-on ratchet.

Maybe he wanted to make sure it was lubed correctly or maybe he wanted to use his own special brew.

 

[MrMark]

I used that same Wiha T8 as merk and was afraid it would break when I took a SO ratchet apart recently, but it didn't. So, I can totally see what happened to the OP.

 

[Brownsfan]

Then again, my newest ratchet has been in daily professional use for 5 years and I have never felt the need to look inside.

Same here. I have never needed to open one up. I have never broken a ratchet yet. I guess I have been lucky.

 

[Link-Belt]

Think about this

Sorry to make that big, but I see so much back and forth on this topic all I can think about is that this site might very well have been the cause behind this issue. Think about all the times people claim that the tool companies listened to this website, now think about all the times idiots have mentioned abusing Snap On's warranty process

Hell I have seen people suggesting it just as much as bragging about it, the few idiots have made it more difficult on the rest of us honest people. I am fortunate, that I only started buying Snap On a few years ago and still have every single receipt. But I also have loyal dealers who wouldnt even have to look at the receipt to know that I am not one of the few that are taking advantage of them.

So how exactly does the Snap-On warranty get abused? I've read on this forum so many tines all the Snap-On faithfuls using the excuse for Snap-On ungodly high prices is that Snap-On adds convenience and warranty into the price. If this is the case what does it matter where a person gets there Snap-On tools the lifetime warranty has already been paid for and should it not be honered by Snap-On? I can see Snap-On not honaring the warranty of an abused tool but I don't see how the warranty itself can be abused being it has been paid for.

Sent from my SCH-R720 using Tapatalk 2

 

[MetalsRecycling]

So how exactly does the Snap-On warranty get abused? I've read on this forum so many tines all the Snap-On faithfuls using the excuse for Snap-On ungodly high prices is that Snap-On adds convenience and warranty into the price. If this is the case what does it matter where a person gets there Snap-On tools the lifetime warranty has already been paid for and should it not be honered by Snap-On? I can see Snap-On not honaring the warranty of an abused tool but I don't see how the warranty itself can be abused being it has been paid for.

Sent from my SCH-R720 using Tapatalk 2

Amen!

 

[otis66]

Fairly certain they've been phasing those out for the last year or so. I know some of the sets have been discontinued in favor of the Witte. Truthfully i didnt even know those were Taiwan, thought they were some variation of Protops. They are being eliminated from the catalog though.

I did not know they were made in Taiwan either untill I asked my Matco dealer were they were made. My Matco dealer told me he did not know were the screwdrivers were made. I called Matco tools and Matco informed me they were made in Taiwan. There was no COO when I checked the screwdrivers on the truck. I bet those Matco/Taiwan screwdrivers will say Craftsman pretty soon.

 

[LSU]

So how exactly does the Snap-On warranty get abused? I've read on this forum so many tines all the Snap-On faithfuls using the excuse for Snap-On ungodly high prices is that Snap-On adds convenience and warranty into the price. If this is the case what does it matter where a person gets there Snap-On tools the lifetime warranty has already been paid for and should it not be honered by Snap-On? I can see Snap-On not honaring the warranty of an abused tool but I don't see how the warranty itself can be abused being it has been paid for.

Sent from my SCH-R720 using Tapatalk 2

Snap on gross revenues last year were about $2.8 billion Dollars. Snap On paid about $76 million in dividends to its investors. Snap On's CEO makes about $7.5 million when you figure in his total compensation package.

I think a lot of folks on this board tend to confuse "my local Snap On truck guy" with the Corporate Snap On located in Wisconsin. Snap On is a publically traded company. Snap On's CEO has a Harvard MBA and Snap On has a bunch of Wharton (University of Pennsylvania) folks helping it make financial decisions. If the CEO and the Board don't make the right dollar decisions, we the shareholders reserve the right to vote them off.

Snap On is a huge corporation run by a bunch of really smart men and women. The stock dividend return was very good last year and Snap On is trading around $72 a share up about $30 from its low earlier.

Snap On is a brand and a company. Its shareholders (many of who are its employees hire really smart people to make money for the company). Same buiness model as many of this board's readers use in their companies . . . but I suspect Snap On's is on a much bigger scale. Snap On has the same issues with health insurance, vehicle insurance, employee sick time, overhead costs as many of us do, just on a much larger scale. Snap On also has to comply with many government regs that many of us do not have to comply with.

Just like Craftsman, MATCO and, heck, even Jack Daniels -- all of these companies are corporations and they're all in the business to make money. Jack Daniels is owned by a company named Brown Foreman which used to own Hartmann Luggae Company and Mikisa Crystal. These companies use business models to make money (money for people like me and money for people like the Snap On truck driver who sells the tools and may be involved in the Snap On stock purchase policy.

Please do not think for one moment that the Snap On tool return policy is not discussed at the Kenosha, WI headquarters.

Does Snap On (or for that matter Sears, Lowe's, etc.) know that some folks are scamming the system - I'd vote yes.

BUT Snap On, in fixing its prices, takes this into account.

Snap On also takes into account that folks like me who have paid the higher price for the tools may never had to use the warranty. Snap On, when it sets its prices, considers the "warranty abuse" along with the fact that most Snap On tools won't ever be returned.

The big red tool box with the words "Snap On" is a brand. A great brand but it is a brand.

Read the all of the pro-Snap On posts vs. the Snap On haters. Lots of folks will tell you that C'Man and Kobalt are just as good for less money. Both of these have life time warranties. This debate will go on well after most of us are gone and my kids and grandson are trying to warranty a Snap On socket my father purchased before many of you were born.

Snap On figured this price into that socket when my dad bought it. Snap On also figured that odds are it would never have to warranty that socket because it would never break but since it was sold with the Snap On logo, it could be sold for a higher price.

I agree that folks should be honest in honoring the Snap On return policies but I think folks should also be honest in returning a wrench to Sears, a product to Lowe's (which I will state has a great return policy) and the list goes on.

Does "warranty abuse" equal dishonesty? I think you'd have to start a thread on exactly what "warranty abuse" is. I know what dishonesty is.

Anyway, that's my two cents. My disclaimer is I own Snap On stock and I own Snap On tools. I'm not a hater of Snap On but I think some times we equate the local guy in the truck and forget about the people like me who own Snap On stock. The local tool guy bought into the plan when he bought his truck. He knew about the warrant program and, while I'm sure at times he hates having to deal with it, at the same time, I bet he tells folks like me "and don't forget it has a life time warranty".

 

[Link-Belt]

Snap on gross revenues last year were about $2.8 billion Dollars. Snap On paid about $76 million in dividends to its investors. Snap On's CEO makes about $7.5 million when you figure in his total compensation package.

I think a lot of folks on this board tend to confuse "my local Snap On truck guy" with the Corporate Snap On located in Wisconsin. Snap On is a publically traded company. Snap On's CEO has a Harvard MBA and Snap On has a bunch of Wharton (University of Pennsylvania) folks helping it make financial decisions. If the CEO and the Board don't make the right dollar decisions, we the shareholders reserve the right to vote them off.

Snap On is a huge corporation run by a bunch of really smart men and women. The stock dividend return was very good last year and Snap On is trading around $72 a share up about $30 from its low earlier.

Snap On is a brand and a company. Its shareholders (many of who are its employees hire really smart people to make money for the company). Same buiness model as many of this board's readers use in their companies . . . but I suspect Snap On's is on a much bigger scale. Snap On has the same issues with health insurance, vehicle insurance, employee sick time, overhead costs as many of us do, just on a much larger scale. Snap On also has to comply with many government regs that many of us do not have to comply with.

Just like Craftsman, MATCO and, heck, even Jack Daniels -- all of these companies are corporations and they're all in the business to make money. Jack Daniels is owned by a company named Brown Foreman which used to own Hartmann Luggae Company and Mikisa Crystal. These companies use business models to make money (money for people like me and money for people like the Snap On truck driver who sells the tools and may be involved in the Snap On stock purchase policy.

Please do not think for one moment that the Snap On tool return policy is not discussed at the Kenosha, WI headquarters.

Does Snap On (or for that matter Sears, Lowe's, etc.) know that some folks are scamming the system - I'd vote yes.

BUT Snap On, in fixing its prices, takes this into account.

Snap On also takes into account that folks like me who have paid the higher price for the tools may never had to use the warranty. Snap On, when it sets its prices, considers the "warranty abuse" along with the fact that most Snap On tools won't ever be returned.

The big red tool box with the words "Snap On" is a brand. A great brand but it is a brand.

Read the all of the pro-Snap On posts vs. the Snap On haters. Lots of folks will tell you that C'Man and Kobalt are just as good for less money. Both of these have life time warranties. This debate will go on well after most of us are gone and my kids and grandson are trying to warranty a Snap On socket my father purchased before many of you were born.

Snap On figured this price into that socket when my dad bought it. Snap On also figured that odds are it would never have to warranty that socket because it would never break but since it was sold with the Snap On logo, it could be sold for a higher price.

I agree that folks should be honest in honoring the Snap On return policies but I think folks should also be honest in returning a wrench to Sears, a product to Lowe's (which I will state has a great return policy) and the list goes on.

Does "warranty abuse" equal dishonesty? I think you'd have to start a thread on exactly what "warranty abuse" is. I know what dishonesty is.

Anyway, that's my two cents. My disclaimer is I own Snap On stock and I own Snap On tools. I'm not a hater of Snap On but I think some times we equate the local guy in the truck and forget about the people like me who own Snap On stock. The local tool guy bought into the plan when he bought his truck. He knew about the warrant program and, while I'm sure at times he hates having to deal with it, at the same time, I bet he tells folks like me "and don't forget it has a life time warranty".

Still don't understand how a lifetime warranty that has been paid for in the initial price can be abused. Only thing you explained was there are more people making even more money then I first thought at Snap-On. And that I need to buy stock in Snap-On tools.

Again I ask how do you abuse a lifetime warranty that had been paid for in the initial cost of the item?

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[lennoxlennox]

Still don't understand how a lifetime warranty that has been paid for in the initial price can be abused. Only thing you explained was there are more people making even more money then I first thought at Snap-On. And that I need to buy stock in Snap-On tools.

Again I ask how do you abuse a lifetime warranty that had been paid for in the initial cost of the item?

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well two things come to mind

1) sure it's in the price - the original purchaser's price. If you aren't the original purchaser, can you legally pass on the obligations of a company to a third party?

2) If the tool in question was used in a manner that it was not designed to handle, as an absurd example, a screwdriver handle used to stop a steam roller - does this "lifetime warranty" cover that?

What exactly is a lifetime warranty? Does the 1927 ratchet, extensions and socket set I acquired get covered if I use it and break it?

 

[Link-Belt]

well two things come to mind

1) sure it's in the price - the original purchaser's price. If you aren't the original purchaser, can you legally pass on the obligations of a company to a third party?

2) If the tool in question was used in a manner that it was not designed to handle, as an absurd example, a screwdriver handle used to stop a steam roller - does this "lifetime warranty" cover that?

What exactly is a lifetime warranty? Does the 1927 ratchet, extensions and socket set I acquired get covered if I use it and break it?

OK so on your 1) I personally say yes. If you buy a car with a 300,000 mile warranty and you sell it at 100,000 miles are the remaining 200,000 miles of warranty still not good for the new owner. Or better yet if you trade in your Snap-On box for a new one and someone else buys it are the slides still not under warranty? I am still going to Google this. 2) I already said I can see Snap-On refusing to warranty an abused tool.

Wiki defines a lifetime warranty to usually be the lifetime of the product it also states that if product is discontinued the warranty is still good for five years after the product is discontinued.
This being said the lifetime warranty has nothing to do with ownership but everything to do with the tool itself.

Easy way to figure this out is if someone could get a copy of Snap-On lifetime warranty as well as there mission statement and post it for all of us to see.
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[Davefr]

Once again the warranty covers "defects in materials and workmanship". That does not include wear, abuse, metal fatigue, rust, cosmetics, etc.

All the tool companies have been too eager to accept anything that comes their way.

I'd like to see them get tough with weeding out the illegitimate claims vs. hassling people over paper receipts.