bsaint
Well-known member
Pipe wrenches.
Only Rigid makes pipe wrenches worth a dime.
A multimeter.
Only Rigid makes pipe wrenches worth a dime.
A multimeter.
Things you would NEVER buy from Snap-On?
- Thread starter back2class
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Zrexxer
Well-known member
While I probably wouldn't buy pipe wrenches from Snap On either, saying that Ridgid are the only ones worth anything is shortsighted. Reed pipe tools are easily the equal or better of Ridgid. There are a couple of other good ones out there too.
earlthegoat2
Well-known member
Ive heard more stories about the other tool trucks not honoring warranties.
Never from Snap-On.......or Cornwell. Had to add them too.
Never from Snap-On.......or Cornwell. Had to add them too.
I don't think you get it... your response proves my whole point. The others are arguing that the trucks are consistent and essentially do not have issue with honoring warranties. Whether I bought from eBay or bought from a truck in another state really shouldn't matter. It doesn't matter at Sears.
By the way, Chadster said there were many examples of Sears not honoring warranties. If that's the case, I just asked for proof. If you don't want to provide proof, then don't make the statement (not you, but Altec).
Just use the Search function, Its obvious you already know how. Its not worth my time to try and find them (I KNOW there are MULTIPLE threads concerning Sears and Warranty issues, Ive been around here too long) If it makes you sleep better at night thinking that Sears is Perfect than enjoy it. I would also love to see the Ebay items (Invoice) that you purchased that were invoiced from Snap on to YOU..
No tool company is Perfect in regards to Warranty service, Not Sears, Not Snap On, Not Matco, Not Cornwell, Not Mac, Not HF etc.... But i will say there are Hundereds of document cases where Snap on has went above and beyond the call of duty to take care of Members here. I cleary remember a member ArkAngel06 who had a Snap On ratchet from his Grandfather, It started skipping etc.. He Called Snap On and explained the sitsuation on how he wanted it fixed but didnt want to Lose it and within a couple days he had a brand new ratchet at his doorstep. Never sent the Old one in etc... Can you call up Sears and have them send you something with Proof of Ownership? Didnt Think So... And dont take this as a Sears Bashing, I own alot of Craftman tools, It was the first tool set i bought.
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Just use the Search function, Its obvious you already know how. Its not worth my time to try and find them (I KNOW there are MULTIPLE threads concerning Sears and Warranty issues, Ive been around here too long) If it makes you sleep better at night thinking that Sears is Perfect than enjoy it. I would also love to see the Ebay items (Invoice) that you purchased that were invoiced from Snap on to YOU..
No tool company is Perfect in regards to Warranty service, Not Sears, Not Snap On, Not Matco, Not Cornwell, Not Mac, Not HF etc.... But i will say there are Hundereds of document cases where Snap on has went above and beyond the call of duty to take care of Members here. I cleary remember a member ArkAngel06 who had a Snap On ratchet from his Grandfather, It started skipping etc.. He Called Snap On and explained the sitsuation on how he wanted it fixed but didnt want to Lose it and within a couple days he had a brand new ratchet at his doorstep. Never sent the Old one in etc... Can you call up Sears and have them send you something with Proof of Ownership? Didnt Think So... And dont take this as a Sears Bashing, I own alot of Craftman tools, It was the first tool set i bought.
Exactly... Besides, I'm not going to waste my time searching for examples when it isn't going to change anything... Like I said, blinders...Although I don't believe John was trying to say Sears is perfect. But when John says Snap-on guys try to act in the same fashion, I don't believe that to be true either.
nonewmoney
Active member
- Joined
- Jun 27, 2011
- Messages
- 25
Another perspective on this debate; I think you should also consider the management and financial strength of the company that you place so much faith in the warranty of, go to Yahoo Finance and bring up a simple chart of SNA (Snap on) vs SHLD (Sears Holdings)... For my money, Ill take a much better managed and run Snap on than I would Sears holdings... I dont care what they print on the damn box!
For god sakes Snap on has half the market capitalization of Sears, and Snap on ONLY sells tools, not baby clothes, appliances, and other junk... under two major brand names (K-mart and Sears). I'm just sayin', if you are talking "lifetime", it really goes back to whats going to be around within your lifetime... How many brands have come and gone? Plus I doubt in the event that Sears files for Bk protection, does the government step up with bailout money... thats almost laughable! Just my 0.02 cents...
I will gladly pay a Snap on Independent franchisee the premium for their tools vs walking into a Sears and trying to sift through what I might be able to bring back in the event it breaks... That poses another question, when was the last time you enjoyed going to a Sears in the first place? vs So you enjoy when the Snap-On man pulls into your driveway?
For god sakes Snap on has half the market capitalization of Sears, and Snap on ONLY sells tools, not baby clothes, appliances, and other junk... under two major brand names (K-mart and Sears). I'm just sayin', if you are talking "lifetime", it really goes back to whats going to be around within your lifetime... How many brands have come and gone? Plus I doubt in the event that Sears files for Bk protection, does the government step up with bailout money... thats almost laughable! Just my 0.02 cents...
I will gladly pay a Snap on Independent franchisee the premium for their tools vs walking into a Sears and trying to sift through what I might be able to bring back in the event it breaks... That poses another question, when was the last time you enjoyed going to a Sears in the first place? vs So you enjoy when the Snap-On man pulls into your driveway?
canuckian
Well-known member
every tool truck is different the same as every sears is different. I've met tool truck drivers that wouldn't give me the time of day because I don't work at a shop but IMO that's the exception to the rule. the vast majority of them will welcome anyone onto the truck no matter if it's to warranty a tool or to buy something. It generates business for them. What they don't like is lookie-loo's that just come on, look around, complain that the prices are high and ask for a free hat! With sears, or with any big box store I've ever dealt with (Canadian Tire here in Canada is the big one), warranty claim satisfaction all boils down to which snotty nosed kid serves you at the counter. if you get one with half a clue, the warranty service is usually good but if you get one that really shouldn't be there and is only working because his parents made him get a job, then chances are you'll get poor service.
so all in all, I'd say a person would have a better chance at getting a tool warrantied by a truck than they would a place like sears. I think the biggest reason for that is that the tool truck guy puts food on his family's table with the amount of business he drums up. the kid behind the counter at sears gets his paycheck whether he sells/warrantys a thousand tools or 0 tools.
so all in all, I'd say a person would have a better chance at getting a tool warrantied by a truck than they would a place like sears. I think the biggest reason for that is that the tool truck guy puts food on his family's table with the amount of business he drums up. the kid behind the counter at sears gets his paycheck whether he sells/warrantys a thousand tools or 0 tools.
WRX/Z28
Well-known member
My Snap On dealer came to my shop the one day while we were all enjoying a few large Pizza's. When everyone was done, there was still a whole pie left. He asked if he could buy a couple of slices. I told him they were $5/ea. He said "$5!!! Why are they $5?!?!" I said with a smirk on my face "It's Snap On pizza"
That being said, I love my snap on tools. I have a combination of Craftsman and Snap On for the most part. Nothing touches their ratchets and ratcheting screwdrivers. Their pry bar and screwdriver handles are beyond comfortable. I did however buy Craftsman Pro combination wrenches that feel up to par quality wise with Snap On's. Impact Sockets are one thing I'd probably never buy from snap on (Aside from their lug sets). Craftsman's were so much cheaper, and if one breaks, I have a short drive to sears (i've yet to break one).
My Mobile tools for the most part are craftsman too. Not trying to carry around expensive tools to have them lost or stolen.
Some things are tough to justify the price (don't use them a lot, or good quality stuff available for 1/3 or less of the price), but there really isn't all that much that I don't feel they do better. I just may not always need better.
That being said, I love my snap on tools. I have a combination of Craftsman and Snap On for the most part. Nothing touches their ratchets and ratcheting screwdrivers. Their pry bar and screwdriver handles are beyond comfortable. I did however buy Craftsman Pro combination wrenches that feel up to par quality wise with Snap On's. Impact Sockets are one thing I'd probably never buy from snap on (Aside from their lug sets). Craftsman's were so much cheaper, and if one breaks, I have a short drive to sears (i've yet to break one).
My Mobile tools for the most part are craftsman too. Not trying to carry around expensive tools to have them lost or stolen.
Some things are tough to justify the price (don't use them a lot, or good quality stuff available for 1/3 or less of the price), but there really isn't all that much that I don't feel they do better. I just may not always need better.
Not sure why this is such a shock. You can order Snap-On tools online, right? Well, if you can order Snap-On tools online, then someone selling on eBay can order the tool online and have it shipped to your house. Right? Why is this such a shock? The box said Snap-On, the shipping address had my address on it right from the Snap-On factory/distributor. In fact I do still have one of the boxes, so why do you say "I would love to see the eBay items (invoice) that you purchased?"
Hey, I don't doubt that Snap-On corporate will honor the warranty... but, again, you have the inconvenience of having to ship it back to Snap-On and pay for shipping and be without tool until it is repaired or replaced. I was merely suggesting it would be nice if Snap-On had better quality control w/ its dealers so that if there was ever a problem you could just visit or call up a local dealer to take care of part (at Snap-On corporate's expense).
That 1/2" Dual 80 ratchet retails for about $200... you can go to Harbor Freight and buy a polished 1/2" ratchet for less than it would cost on tax and shipping for the Snap-On. And, in addition, any HF store will honor the lifetime guarantee on an HF ratchet. HF polished ratchets sell for less than $20.
The above said, I did Google Sears and warranty problems and here is one of the first things that came up... somebody had a problem with the local store accepting rusty tools and setting a limit on how many tools could be exchanged at one time... but this senior person at Sears Holdings not only reaffirmed that Sear has an UNCONDITIONAL warranty on its hand tools, he even contacted the store and even gave the guy a copy of his correspondence with the Sears store that was making these bogus warranty limitation claims (I'd hope that Snap-On corporate would do the same w/ its dealers):
chadster1
Well-known member
Post a pic of the shipping label of that box. Blur out your address, I just want to see the return address.
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Because "Snap On" doesnt sell thru Ebay, I suspect this would cause problems for Franchisee's. Now.. I believe you bought something from Ebay and the Seller had Possibly warranted the tool and used the same box that Snap on used to ship to YOU. I DO NOT believe that the Invoice was of SnapOn's and address to YOU via a Ebay Auction.
And now we have the rest of the Story.. HF is just as good as Snap On. And for your Records HF now requires a Receipt for Returns as stated on there WEbsite.
Chad it probably just had the original UPS shipping sticker from Snap on to the Seller on Ebay.
chadster1
Well-known member
canuckian
Well-known member
IIRC, the last time I ordered online (this morning) when you complete the order, it states that the billing address and shipping address must be the same. Now, that was on the Canadian SO site but I'd imagine that the US one is no different
as for shipping, never warrantied one by mail but i remember someone mentioning that if they do require the old tool back, they send you a pre-paid shipping label to send it.
I'm not taking a picture of the label and taking the time to post it... hell, I couldn't even get anyone else to show me evidence of a Sears warranty complaint and now you want me to post my shipping label?
I'll look at it when I go home, but trust me... whether the seller was legit or not, I don't know, but the product and the shipment from Snap-On *was* legit. I am very familiar w/ internet fraud and eBay scams, so I was very careful.
There's a bit more to the story that I won't go into here, but, I assure you, the both of my tool shipments were from Snap-On in Wisconsin. Now, I'm not going to post the seller's contact information so that you can go after the seller for selling through an "unauthorized channel" such as eBay... but I assure you, these tools were all brand new, shipped directly from factory/distributor, and were sealed with tape in a Snap-On brown cardboard box (just as if you ordered over the internet).
My suspicion is that some of the sales on eBay are of stolen tools and maybe even knock-offs from China... but the UPS tracking label showed that the package was shipped directly from Snap-On and NOT the person listing it on eBay.
Oh... and one last thing, please do not be a tool snob. I did buy genuine American Made Snap-On tools (expensive ones at that). I never argued that HF was the *same* as SO... if that's the case, then why would I pay many multiples more for genuine SO? My point was that it is easy to warranty and I just exchanged a hand tool set at HF and they just gave me a new one w/o a receipt, so not sure what policy you are referencing.
Those of you that are selling Snap-On tools for a living... I'm sure you don't appreciate eBay, but don't forget a lot of people are buying directly from Snap-On online.
I'll look at it when I go home, but trust me... whether the seller was legit or not, I don't know, but the product and the shipment from Snap-On *was* legit. I am very familiar w/ internet fraud and eBay scams, so I was very careful.
There's a bit more to the story that I won't go into here, but, I assure you, the both of my tool shipments were from Snap-On in Wisconsin. Now, I'm not going to post the seller's contact information so that you can go after the seller for selling through an "unauthorized channel" such as eBay... but I assure you, these tools were all brand new, shipped directly from factory/distributor, and were sealed with tape in a Snap-On brown cardboard box (just as if you ordered over the internet).
My suspicion is that some of the sales on eBay are of stolen tools and maybe even knock-offs from China... but the UPS tracking label showed that the package was shipped directly from Snap-On and NOT the person listing it on eBay.
Oh... and one last thing, please do not be a tool snob. I did buy genuine American Made Snap-On tools (expensive ones at that). I never argued that HF was the *same* as SO... if that's the case, then why would I pay many multiples more for genuine SO? My point was that it is easy to warranty and I just exchanged a hand tool set at HF and they just gave me a new one w/o a receipt, so not sure what policy you are referencing.
Those of you that are selling Snap-On tools for a living... I'm sure you don't appreciate eBay, but don't forget a lot of people are buying directly from Snap-On online.
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chadster1
Well-known member
Snap-on does not have a distribution center in Wisconsin.
nate379
Banned
I was at sears a few weeks ago and they had Snap on **** there
Did you Warranty them because they were Dirty? LMAO.... I should just follow my own signature sometimes.
http://www.harborfreight.com/warranty-info/
Limited Lifetime Warranty on Hand Tools
Harbor Freight Tools Co. makes every effort to assure that our products meet high quality and durability standards and warrants to the original purchaser that this product is free from defects in material and workmanship for the life of the product. This warranty does not apply to damage due (directly or indirectly) to misuse, abuse, negligence, accidents, repairs, alterations outside our facilities or to lack of maintenance. We shall in no event be liable for death, injuries to persons or property or for incidental, contingent, special or consequential damages arising from the use of our product. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
To take advantage of this warranty, the product or part must be returned to us with transportation charges prepaid. Proof of purchase date, and an explanation of the complaint must accompany the merchandise. If our inspection verifies the defect, we will either repair, or replace the product at our election or we may elect to refund the purchase price if we cannot readily and quickly provide you with a replacement. We will return repaired products at our expense, but if we determine there is no defect, or that the defect resulted from causes not within the scope or our warranty, then you must bear the cost of storing, and returning the product. This warranty gives you specific legal rights, and you may also have other rights, which vary from state to state.
You’ve got to be able to trust the hand tools you work with, and that’s why Harbor Freight’s lifetime tool warranty for hand tools gives you the peace of mind to go ahead and order all the hand tools you need from us. This Harbor Freight Warranty is one of the strongest in the business, and one of the main reasons for millions of satisfied customers!
lol....
That warranty was taken from the HF website. Just like Snap-On, the warranty handling is different at the truck than it is over the web. I can tell you that if you buy at the store, the products say lifetime warranty...period. No receipt needed... and I didn't have one.
Reality Sucks
Well-known member
- Joined
- Dec 16, 2010
- Messages
- 276
there socks are nice.. got several free pair, and the wife some pink ones when i purchased by krl
I've got to get me some of these socks everyone raves about...
treasureseeker
Well-known member
I would rate Craftsman as the easiest tool to warranty follow by Snap On sent in. As the Snap On truck drivers have to get reimbursed for the tools they warranty for customers experiences people have with warranty will not be consistent, and somewhat based on that particular drivers experience in trying to warrant said item and particular failure.
No Snap on distribution center in Wisconsin, but there are a few Ebay sellers that ship from there and always have new Snap on items each week.
No Snap on distribution center in Wisconsin, but there are a few Ebay sellers that ship from there and always have new Snap on items each week.
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Okay, if you must know, I grabbed the shipping box and it is labeled:
SNAP-ON TOOLS
3011 EAST RT 176 DOCK A
CRYSTAL LAKE IL 60014-2299
SHIPPED VIA UPS 2ND DAY AIR
You aren't by chance confined to a wheelchair are you? You remind me of another poster who used to post around here under another Mr name.
No more confined to a wheelchair than you are to a double wide.
Thanks for getting this thread back on track. Seriously, they're nice socks.
I have too many warranty issues with Harbor Freight socks, Sears too for that matter.
Zrexxer
Well-known member
You get those when you buy a SO "Mr. Big" box.
Autoguy
Well-known member
I like their socket sets, tool boxes, wrenches, and screwdrivers. The rest are just rebadged items at higher prices.
metalhead212121
Well-known member
- Joined
- Mar 21, 2010
- Messages
- 2,898
So I breezed over most of this thread. I honestly don't understand why you guys dont like snap on prybars, wrenches, and screw drivers. I have craftsmen AND snap on prybars. Snap on prybars are a lot thicker than the craftsmen ones.... when I lean on my snap on ones they don't give nearly as much as the craftsmen ones. BUT I use both kinds of prybars for different applications. Sometimes I need a thinner bar for "tight" places. So in the end I need both of them. Snap on wrenches... Hands down my favorite kind of wrench. I bought them a long time ago (10 years?) and now my craftsmen wrenches (bought in the late 90's) collect dust. I like my S&K ones as well. Aside from S&K and snap on wrenches I love my gear wrenches! Best tool ever made! I have old school ratcheting box wrenches from sears. God only knows how much I paid for them because I ordered them straight from the catalog (one of the catalog only... buy the BIGGEST SET I COULD GET order deals). Screw drivers.. I have a set of "comfort" handle snap on screw drivers. Love them! IMHO you can get more torque on them vs. the hard handle snap on screw drivers. I have heard of guys complaining that the "comfort" handle material gets destroyed by power steering fluid ect ect. I personally have not had a problem like that. Maybe thats why snap on rereleased the hard handles?? 
The best part of snap on screw drivers (for me) is that you can put a wrench on them for more torque. (You have to lean into the screwdriver and make sure you get a good bite before you start putting a wrench on it obviously).
That being stated.. other things listed here like air compressors, tape measures, saws ect ect. If you're in a bind... ok. I wouldnt buy stuff like that not unless I ABSOLUTLY HAD NO OTHER CHOICE.
Dan
Snap on wrenches... Hands down my favorite kind of wrench. I bought them a long time ago (10 years?) and now my craftsmen wrenches (bought in the late 90's) collect dust. I like my S&K ones as well. Aside from S&K and snap on wrenches I love my gear wrenches! Best tool ever made! I have old school ratcheting box wrenches from sears. God only knows how much I paid for them because I ordered them straight from the catalog (one of the catalog only... buy the BIGGEST SET I COULD GET order deals). Screw drivers.. I have a set of "comfort" handle snap on screw drivers. Love them! IMHO you can get more torque on them vs. the hard handle snap on screw drivers. I have heard of guys complaining that the "comfort" handle material gets destroyed by power steering fluid ect ect. I personally have not had a problem like that. Maybe thats why snap on rereleased the hard handles?? The best part of snap on screw drivers (for me) is that you can put a wrench on them for more torque. (You have to lean into the screwdriver and make sure you get a good bite before you start putting a wrench on it obviously). That being stated.. other things listed here like air compressors, tape measures, saws ect ect. If you're in a bind... ok. I wouldnt buy stuff like that not unless I ABSOLUTLY HAD NO OTHER CHOICE.
Dan
MadMark
Well-known member
The're good but they seem to have a preworn smell to them.
bgott
Well-known member
If they are like every Chinese made glove I've tried they are three sizes too small.
dankicksass
Well-known member
I don't think I'd buy a set of drills from Snap-On, and I know I'd never buy their cordless tools. I don't think I'll have another SO pneumatic tool for a while either.