So I received the oiler back today. I’m not really 100% happy at this point because it was as badly, or should I say carelessly, packaged as the first time it came and the nozzle penetrated the packaging. But it seemed dry all around. There was some oil inside the oiler, either mine, or theirs from testing. At this point I do not know what parts were exchanged or if something was repaired - I inquired about that.
However, after filling, the oiler was incredibly hard to prime/ get to function normally/ correctly which is another “let down” - and only time will tell if it functions properly from here on now, or if there is going to be more “messing around” needed down the road. We will see.
I’ll keep you updated along the way.
Kind regards,
Olli
So, final update/ conclusion on this:
The oiler does not leak/ weep anymore and does function. No more oily hands when picking it up and the tissue I put underneath is dry/ oil free. That is great.
I did try to get some more information, but by now having had 3 different customer service reps from the dealer answering my e-mails, the last e-mail I got was just plain *dumb* - as if none of the prior communication and actions had ever happened. I just quit - not worth it.
From what I can piece together, the oiler I received was/is a new one, who tested it, I don’t know and will never know.
After advising me to go through the dealer, Pressol “left the chat” and did not resume communication with me on their own/ after they supposedly got the defective unit through that dealer. I have to assume they are not interested in communicating with me, that is OK.
At the end of the day I got what I initially paid for and didn’t have any additional cost - so all good.
Kind regards,
Olli