Ups at its finest...

[NinnyCTSV]

So last week I ordered a service cart and originally had it shipped to my house but seeing as I live in an apartment I didn’t think that through, so gave them a call and asked for them to ship to the nearest DC and hold it for me to pick up there. I did this on Monday. I received an email Thursday stating it was ready for pick up. So I drive to the DC, about 15 minutes away and give them tracking, and they tell me “no, it’s still in transit about 3 hours away, it’s showing it’ll be available tomorrow “ so I pull up the email and show it saying it’s delivered and they just simply shrug and say it’s not here again. So I drive home empty handed and annoyed. Friday comes and goes with the updated status just saying “ in transit, on time “ this status stays the same through the weekend. So yesterday pretty much convinced they lost the package I call again and they assure me it’ll be delivered by end of day. Well... they did... they ended up rolling it end over end up the stairs to my apartment and left it at the door, rather than hold it at the DC. So now I have a severely dented up tool cart and no replacement available for an unforeseen time. All in all pretty frustrating experience with UPS.

 

[Garett]

Wow! That's so bad, that delivery guy needs to find a new job. Any damage to your building stairs or walls?

 

[phule]

Wow!

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[snickers muncher]

For nearly a year now I get 3 or 4 packages a month delivered by UPS that require a signature. I've never signed and they just leave it on the front porch for all to see. They don't even knock. I just happened to be looking out the window and see the truck stop when my tool cart was delivered. They "lost" my Dewalt mitersaw stand a couple of months ago.

 

[vavet]

UPS is usually pretty good, but I guess they make mistakes too.

I was going to be out of town a few weeks ago and I had a package coming. Rather than have it set outside or bother my neighbors to ask them to bring it in, I paid UPS $5 to hold the package - done through logging into my UPS account.
This feature lets you send it to a different address or schedule a different day for delivery. I just selected a different delivery day. It got delivered two days after the original date - not the revised delivery date that I selected.

Shortly after moving into our new house a few years ago, my wife went crazy on easyclosets.com. We did the first closet and she loved it and wanted more. They were having a sale - the more you bought, the bigger percentage off you got so she went wild. She ordered 4 closets worth, I think. When delivery day came, we got an incomplete shipment because UPS turned some of the packages around. They were so badly damaged, they simply returned them to the shipper. Not sure how or why they were damaged, but the driver commented that there was no point in delivering them. We never saw them.

I'll take UPS over FedEx and USPS any day.

 

[bonneyman]

Wow is right! I'd be suing for damages - damage that anybody can see from your pictures.

 

[Clutchrider]

Bottom line all of their apps and online services could use some severe updating.

 

[chrisnazzy]

Thats ***** man. Sorry to hear this. I would be beside myself.

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[anndel]

Many horror stories with UPS. Sorry to hear that man, file a claim with them.

 

[nmantas]

How are the conversations going with UPS? They record calls for their records.......I'd do the same.

 

[L.Cheapo]

This is how pretty much every package delivery I get from UPS goes. Their motto should be "Free problem with every package!" If one package in 10 shows up on time and undamaged I jump for joy.

For the life of me, I can't figure out why it seems every company ships with UPS. They must be the cheapest.

 

[flylow7f39]

Only way I know of to try and avoid damaged stuff is to buy locally and inspect before leaving the store.

USPS, FedEx, DHL, UPS and so on all manage to damage stuff.

Did you buy directly from Homak?
https://homak.com/return-policy/
"Damaged items

If you received a damaged product, please notify us immediately for
assistance."

 

[3baygarage]

Terrible. I’d put my money on that thing being destroyed before they delivery guy even touched it.

 

[sberry]

I never have a problem with UPS, only minor issues with Fedex as they can not seem to find the same place 2 days in a row or put it out of sight somewhere we don't find it except by accident. Why not leave it at a door that has shoveled, no, bust a new trail to a door doesn't look like its been used in months.
Out in the middle of no where, sign on the building, people waving at him he has to try not to hit with the truck and cant "find" the place. One driver not too bad but they are contractors. Never know. 60 miles an hour past,,, cant find. Never even slow down.

 

[Skin]

Its not the end of the world. Hes 100% covered by a CC chargeback protection and its actually on the retailer to make it right.

Also that packaging is a joke. Should of been double boxed and braced not just a single piece of cardboard. Should be strapped a pallet too. The mail system moves millions of pieces daily, nobody should be expecting white glove service for improperly packaged items.

 

[zendriver]

I don't think it was rolling it up the stairs that caused the damage. It was the three tries to get it to the top.

It all went downhill (no pun intended), when they started getting rid of the teamster drivers.

No way would they have rolled that up a flight of stairs, Or even carried it for that matter.

It doesn't help that UPS considers any package weighing up to 165 pounds a "parcel".

things will only get worse.


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[Skin]

Says 200lb gross. I assume they would of had 2 guys otherwise that's just begging for workers comp claim.

 

[BigBoreFan]

It's a services economy. No wait, it's an information economy. Oh f#$k it, the economy is on fire they tell me. Off the charts.

It's a race to the bottom is what it is. Gotta cut costs you know.Zero funds available for employees and customers, it all goes to shareholder value. But hey, the "market" is on fire. Party likes it's 1999, but better remember 2000.

 

[sberry]

It must be regional. I never have problems UPS. I did have one busticated Fed X, the second time it was broke for it even got here, the company that sent it gave up and returned the money.

 

[Git]

I hope you didn't pay the $1,024 that Amazon is asking for that cart...
https://www.amazon.com/dp/B01NAD8PNL/?tag=atomicindus08-20

You can another one directly from Homak for $600 in your choice of color (free shipping). Send it back, order another and move on

https://homak.com/product/35-pro-series-seven-drawer-flip-top-service-cart/

 

[jonshonda]

If you understood the amount of packaging it takes for something that size and weight to be certified through UPS, you would understand that the packaging Homak chose is in NO way, shape, or form, acceptable. Like...not even remotely close to what is required! I have been a part of projects where we try to get it to pass UPS drop testing, and for something that size and less then half the weight, we had so much padding, foam, and double boxed just to get it not to crumble.

I would almost ask that you change the title to exclude UPS, and replace it with Homak.

That cart was clearly intended to be shipped via freight on a pallet. UPS has a acceptable zone of package sizes and weights, and although their upper management wants to increase their customer base by accepting packages of this size, it just isn't fair to anyone for them to take on that task. Imagine being that driver and having to try and truck that dumb f@cking thing up the stairs by yourself. I am sure he was just as mad about having to deliver it as you were about receiving it.

 

[Davefr]

UPS (United Parcel Smashers) is the worst. However they won't pay any claim because it was improperly packaged.

Hope you bought it on a credit card from a reputable supplier.

Don't even attempt to file a claim with UPS. It's the seller's problem.

 

[flylow7f39]

If you understood the amount of packaging it takes for something that size and weight to be certified through UPS, you would understand that the packaging Homak chose is in NO way, shape, or form, acceptable. Like...not even remotely close to what is required! I have been a part of projects where we try to get it to pass UPS drop testing, and for something that size and less then half the weight, we had so much padding, foam, and double boxed just to get it not to crumble.

It's probably a lot cheaper for places like Homak to ship as they do and "self insure" rather than pack and ship to shippers certification. Cost of foam and cardboard for one tool cart may not be all that much for one but when a company ships thousands it adds up.

I'd guess that many/most shipping damage claims are denied due to being improperly packed. The seller ends up being the responsible party.

 

[CJ7VFR]

...Imagine being that driver and having to try and truck that dumb f@cking thing up the stairs by yourself. I am sure he was just as mad about having to deliver it as you were about receiving it.

I can see your point if they tried to deliver it by hand. But for something that heavy, don't they have a hand truck in the UPS vehicles that can deliver packages of that size and weight?

I have had many heavy things delivered to me over my lifetime, like washers and dryers, kitchen cabinets, large bathroom vanities, tool carts, tool boxes and what not.

And in every single case, the delivery driver used a hand truck and a few bungie cords to secure the item to the hand truck, and walked the item either up or down the stairs as needed.

Even when the guys came to put in my new furnace and hot water heater, they used a hand truck with the tracks on the side to move those things into my basement thru the Bilco doors from the outside of the house. I can tell you that the cast iron boiler in the furnace weighed WAY more than that tool chest, and just one guy moved it with the hand truck.

I could not imagine why a delivery person would even try to attempt to deliver that tool chest without some form of help via a hand truck.

 

[engineer2]

However they won't pay any claim because it was improperly packaged.

I agree. We deal with UPS at work and it's very difficult to get a claim paid. They will blame the shipper for inadequate packaging. Best to send it back to the seller explaining they didn't package it correctly.

 

[PelicanPines]

I'm lucky... I get 1,000 packages a year between UPS and USPS... UPS for me is so much better. I still get a smashed package from the post office one a week. The last UPS package damaged was refused by the driver for delivery.

FedEx ground does that roll the box trick... everything is on camera, from the street back.

 

[NUTTSGT]

I think that is the worst damage I have seen for a package.

 

[CJ7VFR]

...Best to send it back to the seller explaining they didn't package it correctly.

Then the seller will say that the customer didn't pack it properly, and it was actually damaged sending it back! So no refund!

Yikes! JK....

I must be the anomaly here, because I have made damage claims against UPS and had them pay back the money for the items that were damaged.

A few years ago my wife sent our old computer and monitor to a friend who was down on his luck and needed a computer to find a job. I packed it up in a really heavy duty cardboard box using those air filled packing things, Styrofoam peanuts, news paper, extra cardboard to separate the pieces, and all that.

I took pictures of the items before I put them in the box, and I also took a picture of every side of the box once it was all packed up for my own reference "just in case".

Fast forward a few days and my wife's friend says he got the computer and monitor, but the monitor was busted and the screen had a huge crack in it. He also said the box looked like someone used it for karate practice.

I told him to send me pictures of the damaged monitor, as well as the pictures of the damaged box. With those pictures, and the ones I had taken, I made a claim with UPS. I did this online, and one day later someone contacted me from UPS and said to send them a picture or link from a website that had the same monitor for sale so they could determine whether or not they would replace it.

I did that, and in three weeks I received a check from UPS for a replacement monitor. I sent the money to my wife's friend and he bought a new monitor for the computer.

So it can work if you try. You receive the same answer whether don't try or don't ask. And that answer is always "No". At least try. It can't hurt, and it will only cost you a few minutes of your time.

Jim

 

[jonshonda]

I can see your point if they tried to deliver it by hand. But for something that heavy, don't they have a hand truck in the UPS vehicles that can deliver packages of that size and weight?

Lift gate and dolly would be what I would use, or at bare minimum a ramp.

UPS should have every right to refuse damage claims, and the majority of them are not correctly packaged. They will cover claims 100% if you get the package certified through their facility.

 

[CJ7VFR]

...FedEx ground does that roll the box trick... everything is on camera, from the street back.

Holy ****! You actually caught them on video doing that?

Nice. You would think that with all the people who have security camera's, and Ring doorbell monitors, that the delivery people would think twice about doing stuff like that because they can get caught.

I guess not.

Jim

 

[CJ7VFR]

...They will cover claims 100% if you get the package certified through their facility.

Is that right? That seems fair. Can they do that at all delivery facilities, or just the bigger ones?

Jim

 

[flylow7f39]

Best to send it back to the seller explaining they didn't package it correctly.

IMO it's best to contact the seller and follow their instructions. Returning stuff without a RMA is enough for many sellers to deny a refund/replacement request.

 

[chrisnazzy]

I hope you didn't pay the $1,024 that Amazon is asking for that cart...
https://www.amazon.com/dp/B01NAD8PNL/?tag=atomicindus08-20

You can another one directly from Homak for $600 in your choice of color (free shipping). Send it back, order another and move on

https://homak.com/product/35-pro-series-seven-drawer-flip-top-service-cart/

If you opt for the split sliding lids both 3 drawer and 6 drawer options are in the quarter 3 NAPA Real Deals flyer good until September 30th. I would imagine you could have one delivered to your closest store and inspect for damage prior to accepting.

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[Davefr]

So it can work if you try. You receive the same answer whether don't try or don't ask. And that answer is always "No". At least try. It can't hurt, and it will only cost you a few minutes of your time.

Jim

^^^No, it's not the buyer's problem!!

The buyer needs to contact the seller, explain the problem, send some images including a link to UPS's strict packaging standards then ask that the item be promptly replaced.

If the seller gives him any grief, the next step is to do a credit card chargeback because he didn't get what he ordered. The cc company will likely credit him back and tell him to make the item available for the seller's courier to pick up.

If the seller wants to open a claim with UPS then the buyer should co-operate by making the item available for inspection by a UPS representative.

The buyer should not try and initiate a UPS claim or do anything with the damaged item.

 

[Ign]

Holy ****! You actually caught them on video doing that?

Nice. You would think that with all the people who have security camera's, and Ring doorbell monitors, that the delivery people would think twice about doing stuff like that because they can get caught.

I guess not.

Jim

A lot of them just don't care. They know it'll take A LOT for them to get fired, and even if they lose their job they still don't really care.

Personally I assume all damage claims will be fought/denied. If I insure it's because I'm paranoid about LOSS. I once had a very expensive package lost for a week by USPS (not UPS). It eventually re-appeared on tracking and was delivered in excellent condition as if nothing had ever happened.

But should they completely lose something, they don't have a package to argue it was improperly packed.

 

[Ign]

^^^No, it's not the buyer's problem!!

The buyer needs to contact the seller, explain the problem, send some images including a link to UPS's strict packaging standards then ask that the item be promptly replaced.

If the seller gives him any grief, the next step is to do a credit card chargeback because he didn't get what he ordered. The cc company will likely credit him back and tell him to make the item available for the seller's courier to pick up.

If the seller wants to open a claim with UPS then the buyer should make the item available for inspection by a UPS representative.

Yeah can the recipient even file a claim? Technically the recipient is not UPS's client, the person who PAID them for a service is.

 

[jonshonda]

Is that right? That seems fair. Can they do that at all delivery facilities, or just the bigger ones?

Jim

They have a few testing facilities, not exactly sure the locations. But they make you drop over a dozen times at all different angles from a few different heights. Imagine that tool cart being dropped from 24" in the air on each corner of the box a few times, flat a few times, on the edge a few times. Pretty much what it might encounter going through the various sorting facilities.

 

[NinnyCTSV]

Says 200lb gross. I assume they would of had 2 guys otherwise that's just begging for workers comp claim.

I kept asking if it was being delivered on palet and when they kept telling me “no it’s only 100lbs” I was sure they were delivering the wrong box

And no. I paid 400 through amazon, last 1 in stock so they are telling me to just wait it out as they don’t have the ability to send it in a different color that is in stock

 

[flylow7f39]

I paid 400 through amazon, last 1 in stock

In the end you may or may not get it replaced but amazon will refund the purchase price if they can't replace it.

A bit of a PITA for sure when you consider your time and trouble.

 

[Git]

Since it's Amazon, you don't have to worry about the shipping damage. $400 is a great price - well worth it to 'wait it out' and get the replacement.

Sorry to see the damage though, I know how I have felt in those situations