PelicanPines
ALLIANCE MEMBER
They all know they are on camera at my house... I point some of them out when they hand off the packages.
Unfortunately... all my front cameras are still shots only... 3 seconds apart.
Ups at its finest...
- Thread starter NinnyCTSV
- Start date
They all know they are on camera at my house... I point some of them out when they hand off the packages.
Unfortunately... all my front cameras are still shots only... 3 seconds apart.
flylow7f39
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I am certain as I can be about anything that amazon will take care of the issue for the OP. amazon always seems to take care of issues like this.
rlitman
Well-known member
WittHay
Well-known member
Products get damaged in transit quite often, but the tool trucks or brick and mortar take care of it for the customer. I could care less if UPS delvers it or Jims Delivery Service. Either i deal with a small seller that packages it properly like buying a used diesel motor or its cod. Pay for it after you receive the product not pay for it first and hope for the best.
Its seems if you buy a Extreme box the customer is responsible for checking shipping damages and dealing with the shipper.
For a Amazon purchase with the 30 day money back guarantee, How does it work? 1. Just a credit and you keep the damaged box 2. They send UPS to pick it up and you have to wait around for them . 3. Do you take the damaged 200 lb. box back to some shipping depot your self .
Its seems if you buy a Extreme box the customer is responsible for checking shipping damages and dealing with the shipper.
For a Amazon purchase with the 30 day money back guarantee, How does it work? 1. Just a credit and you keep the damaged box 2. They send UPS to pick it up and you have to wait around for them . 3. Do you take the damaged 200 lb. box back to some shipping depot your self .
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flylow7f39
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Sometimes amazon refunds/replaces and says to keep damaged/wrong/not as expected items. If they want it returned they let you choose if you want to haul it to the UPS store (or post office if returning by USPS) or have UPS pick it up.
Always some time and trouble involved but at least a person isn't out any actual cash.
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That is correct and the way UPS's system works if the buyer initiates a claim it will delay the seller's claim.
I ******* hate delivery people. They have no respect for you, or property and are quite often lazy as ****.
I finally caught the UPS guy delivering package from amazon with a couple thousand dollars worth of tools and computer hardware in it. (I had no idea they were gonna send my entire computer build and 2 major tool purchases in one box). He just sits it on the porch, walks away. I yelled at him, told him he needed to ******* ring the bell or not even bother, and put a pickup card in the mailbox.
I swear these people need to be held personally responsible when packages go missing because they are too lazy to ring the bell or get a signature.
I finally caught the UPS guy delivering package from amazon with a couple thousand dollars worth of tools and computer hardware in it. (I had no idea they were gonna send my entire computer build and 2 major tool purchases in one box). He just sits it on the porch, walks away. I yelled at him, told him he needed to ******* ring the bell or not even bother, and put a pickup card in the mailbox.
I swear these people need to be held personally responsible when packages go missing because they are too lazy to ring the bell or get a signature.
Lisamelting
Well-known member
Jeez, I mist be spoiled with the UPS driver I have. One time he delivered a box that had visible damage, so he offered to wait while I opened it. Since the package only contained a box of Pampers diapers I wasn't too concerned.
Another time when he finished his route he realized he forgot to drop off a small package. He turned his truck around and delivered it at 8:00 pm, and apologized for the late delivery.
Another time when he finished his route he realized he forgot to drop off a small package. He turned his truck around and delivered it at 8:00 pm, and apologized for the late delivery.
Reminds me of a situation with a Playhouse that I bought for my grandkids recently.
(5) boxes, each weighing about 175 lbs, were stacked up on a pallet. It looks like the shipping company either knocked the stack over, dropped it or who knows what, but when they delivered it, the top box (box #1) was on its own pallet and they tried to tape everything together. This is the box that contained hundreds (if not thousands) of bolts, washers, t-nuts, misc metal parts, etc etc
No way was I going to try to inventory it to figure out what was missing. Since I purchased it from Costco and I know they would have my back, I called the company up and said they could either replace the whole thing or send me a new box #1.
They sent me the new box #1 and now I have a whole bunch of extra hardware, so it worked out
(5) boxes, each weighing about 175 lbs, were stacked up on a pallet. It looks like the shipping company either knocked the stack over, dropped it or who knows what, but when they delivered it, the top box (box #1) was on its own pallet and they tried to tape everything together. This is the box that contained hundreds (if not thousands) of bolts, washers, t-nuts, misc metal parts, etc etc
No way was I going to try to inventory it to figure out what was missing. Since I purchased it from Costco and I know they would have my back, I called the company up and said they could either replace the whole thing or send me a new box #1.
They sent me the new box #1 and now I have a whole bunch of extra hardware, so it worked out
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mowkep
Well-known member
We ordered tooling that we needed the next day to finish machining a job that was due. Usually not a problem. The time for UPS comes and goes. Check the tracking on-line it says the driver tried to deliver but no one was in. I call in and tell customer service, umm we are here the shop is open. I'm here 7am to 5pm. What the hell? The package I think showed up later in the afternoon after they called the driver.
Another time we ordered a piece of 316SS and it went missing. For some reason UPS confiscated it. Never understood that one.
Another time we ordered a piece of 316SS and it went missing. For some reason UPS confiscated it. Never understood that one.
flylow7f39
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In my neck of the woods that translates, for UPS, USPS, FedEx and so on, to: Easily confused substitute driver, won't bother to attempt to deliver if house cannot be seen from the road.
mowkep
Well-known member
Unfortunately this was our business address. There are 2 buildings with multiple suites. The first being 30 feet from the road. The funny thing was, I go home for lunch daily and I saw the UPS driver on my way home. I was thinking "Are you shitting me?"
Wamsutta
Well-known member
Are they going to make you send it back, or are the pictures good enough?
pelletman
Well-known member
I almost never have problems with UPS and I ship and receive lots of stuff. I like them better than anyone else, I don't think the insurance is worth ****, you certainly have a claim there. I would start with the shipper I think
Well here’s the status update.
I contacted amazon to see if there was any way they could just send the same cart in a different color to expedite the process as it stands, I have a useless toolbox in my living room. They informed me that while they can process a replacement order, they cannot send one in a different color, nor can they adjust the price to what I paid for me to just be refunded and order 1 in a different color.
I spoke with 4 different associates and arrived at the same answer each time. The soonest their system shows it to be in stock isn’t until late September. So I opted out and asked for a refund. With a scheduled ups pickup.
I then contacted ups and told them of the huge inconvenience for me and they simply said “you will have to contact amazon with any resolution”
Ended up ordering another all black one, prior to shipment the seller assured me freight shipment. All in all I waited a week and a half for a 200lbs paper weight that did nothing by waste my time.
I contacted amazon to see if there was any way they could just send the same cart in a different color to expedite the process as it stands, I have a useless toolbox in my living room. They informed me that while they can process a replacement order, they cannot send one in a different color, nor can they adjust the price to what I paid for me to just be refunded and order 1 in a different color.
I spoke with 4 different associates and arrived at the same answer each time. The soonest their system shows it to be in stock isn’t until late September. So I opted out and asked for a refund. With a scheduled ups pickup.
I then contacted ups and told them of the huge inconvenience for me and they simply said “you will have to contact amazon with any resolution”
Ended up ordering another all black one, prior to shipment the seller assured me freight shipment. All in all I waited a week and a half for a 200lbs paper weight that did nothing by waste my time.
All I can say is sorry to the OP. That Homak cart ain't a cheap item & to save up, buy it l& look forward to its arrival its devastating! Probably had tools out and ready to put in his new cart and that shimozzle turns up. Hope they make it right without giving you grey hair getting there.
So could you have spent a little more money to buy local and have avoided this whole situation? Just think, if you would have bought it from a local business, got it home and realized there was damage you could have just brought it back or asked for a partial refund depending on damage.
bert1913
Well-known member
piss poor service
kythri
Well-known member
And it only would have cost $300 more for the privilege of local purchase.
CJ7VFR
Well-known member
What an ****** she is.
She ends up going into the front yard anyway, and still just tosses the packages even though she was just a few feet from the door and could have just as easily placed them there.
Was this your house? Or just a video you found?
Jim
WhiffySpark
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I wouldn’t ring your door bell either.
flylow7f39
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Not legal for UPS to place notices in the mailbox.
https://about.usps.com/news/state-releases/tx/2010/tx_2010_0909.htm
"only authorized U.S. Postal Service delivery personnel are allowed to place items in a mailbox. By law, a mailbox is intended only for receipt of postage-paid U.S. Mail."
https://legalbeagle.com/6329596-mail-tampering-according-federal-law.html
"Only authorized USPS letter carriers may insert mail into a residential mailbox. The USPS Domestic Mail Manual is very clear that mailboxes are not to be used for anything other than official mail with postage attached, so you can't go around the neighborhood delivering flyers. It's prohibited to place anything on or around the mailbox, too, so you can't use them for placing stickers. Willfully violating these rules is the federal offense of "mailbox restriction," with fines as high as $5,000 per occurrence."
texasprd
Well-known member
I hate UPS - I prefer FedEx or DHL (but DHL doesn't seem to be around anymore, or no one is offering them). Several years ago, we ordered two tents off Amazon - one for backpacking and one for a family-camping trip that was coming up soon after. On the expected delivery day, we got the backpacking tent - but not the family tent. Both showed as delivered. Called UPS - no joy. They referred me to Amazon, who wanted up to 28 or 30 days to investigate. Called UPS again - they said they'd try to ask the driver when he got back in. In the meantime, I get a call from the neighbor down the street who tells me our tent wound up at their house along with his kid's lacrosse stick.
Another time, my order was delayed in-transit by UPS because it was stuck on a train in the middle of nowhere and the train was having problems.
Not a fan of UPS
Another time, my order was delayed in-transit by UPS because it was stuck on a train in the middle of nowhere and the train was having problems.
Not a fan of UPS
ttpete
Well-known member
You must not deal with UPS or FedEx much. If there's nobody home to sign for a signature service package, they will leave a peel-and-stick notice on your door.
flylow7f39
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Reread my post and the post I was replying to.
BTW if you do reread my post you might notice that I was replying to someone who says he yelled at the UPS driver to "put a pickup card in the mailbox". I was trying to explain to him that it is illegal to do so.
You must not read forums much. Many/most that do eventually figure out they should read and understand what was written before replying.
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ttpete
Well-known member
Obviously, you never looked up what the companies actually did in that event. It's easy to do a google search and copy and paste federal law without checking to see what's ACTUALLY being done. I've been receiving signature service deliveries for twenty years, and I've always been left sticky notes if I wasn't at home. Did you ever pass your bar exam?
flylow7f39
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Wondering if you didn't bother to read all the posts in this thread before you replied. If you did then reread post #53.
IMO if a substitute driver can't figure out that they need to drive down the driveway to deliver a package on my porch chances are they aren't going to leave a note on my door.
BTW I've had packages delivered since the 1970s, some signature required but most not. Not one time when a substitute driver couldn't find my house did they leave a note. If a substitute driver was able to find my front door to leave a note I'd rather that he had just delivered the package. YMMV
Always a bit of a disappointment for me when the mailman delivers a snail mailed postcard a few days after the "attempted" delivery claiming no one was available to accept deliver when I was at home waiting for the package. Normally the regular driver delivers the package the next day or so and before the postcard is delivered. When the regular driver is on vacation it might take a week or two before packages are delivered to me.
What some actually do, IMHO, has no bearing on legality. Wasn't legal to leave newspapers in the mailbox back in the '60s when I delivered newspapers and isn't now. If it's OK then why do UPS and FedEx actually snail mail me notices instead of leaving them in the mailbox?
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2manytools
Well-known member
UPS actually saved me a headache with Sears yesterday. Sears sent me a return shipping label for an Olympia Vice I thought to be absolute $hit, this was after being told by a chat representive I could bring it back to a store. Well of course that wasn't true, as it was a vendor that directly shipped it to me, so there was a nice wasteful 25 mile trip.
So I repackage in the already junk box as I have nothing else with me, and tape the hell out of it & rid myself of it finally. I checked the shipping status 2 days ago and it says there is no one at that address. ummm, WTF? I have no luck getting a competant Sears rep to help me. The next day it shows it was delivered to another city in CA, but not the new address.
This is one part that UPS can go pound sand &then some. When I called with the tracking #, UPS would not give me the new address MY package was delivered to. They told me to contact Sears. Obviously Sears didn't know they moved as they sent me the label, and getting a hold of someone there that knows 1+2, well you know. Well a big screw you to corporate UPS on those two useless calls.
So i called the local hub in Cali, and the lady was so nice. She gave me the new address, and explained that typically I would have been sent the package back. But they actually looked at the package, and prior shipping information, and found Olympia Tools was in a nearby city and delivered it there (which is where it was supposed to go). It would have been 2 weeks of traveling across the country before I got it back to them.
Olympia Tools lady said the Sears return facility has been closed almost a year, and they are still printing UPS labels to be sent there. I wonder if Sears or the customers have lost more $ because of their ineptitude in this blunder.
So I repackage in the already junk box as I have nothing else with me, and tape the hell out of it & rid myself of it finally. I checked the shipping status 2 days ago and it says there is no one at that address. ummm, WTF? I have no luck getting a competant Sears rep to help me. The next day it shows it was delivered to another city in CA, but not the new address.
This is one part that UPS can go pound sand &then some. When I called with the tracking #, UPS would not give me the new address MY package was delivered to. They told me to contact Sears. Obviously Sears didn't know they moved as they sent me the label, and getting a hold of someone there that knows 1+2, well you know. Well a big screw you to corporate UPS on those two useless calls.
So i called the local hub in Cali, and the lady was so nice. She gave me the new address, and explained that typically I would have been sent the package back. But they actually looked at the package, and prior shipping information, and found Olympia Tools was in a nearby city and delivered it there (which is where it was supposed to go). It would have been 2 weeks of traveling across the country before I got it back to them.
Olympia Tools lady said the Sears return facility has been closed almost a year, and they are still printing UPS labels to be sent there. I wonder if Sears or the customers have lost more $ because of their ineptitude in this blunder.
chadster1
Well-known member
UPS doesn't usually deliver things that heavy. It should have been shipped as freight.
kythri
Well-known member
Neither of these are a requirement of the service itself, and signatures are only collected if the shipper requires it (and pays for such service).
In the past 20-some years I've been doing business with Amazon, I honestly can't recall a single instance of them requiring a signature on anything they've shipped me.
Ultimately, though, if you're not going to be available when something important is arriving, it's your responsibility to notify the carrier, using the tracking information provided by the seller, and coordinate a different delivery method (i.e. a different day that you'll be available, or hold for pickup, etc).
But hey, don't let personal responsibility get in the way of a hate rant.
kythri
Well-known member
You weren't the shipper, Sears was. As such, the information you were asking for was confidential, and not for you. It was contractually prohibited for them to provide you that information.
That nice lady opened herself up for termination by providing you that information.
I’ve had packages marked as damaged via message on the tracking as well as letters attached to damaged packages when delivered. I’ve also had packages sent back as “undelivereable. While always annoying to receive those things it’s also reassuring to know that it didn’t go unnoticed. The pictures I posted were of how it arrived at my doorstep. You, as a delivery man, feel like that wasn’t indication enough to attach any damaged package remarks? Even to cya? I just don’t understand the stupidity in the whole situation? Shipped parcel, not freight. Tool box shipped unlocked so all the drawers were able to open and close as they pleased, ignoring my request to hold the item at their dc, hauling it up a freight of stairs clearly seeing the damage, I’m just at a loss...
flylow7f39
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If you're looking for a satisfactory explanation of why people do what they do I doubt if you will ever find it.
In my 50+ years of receiving packages I've experienced damaged items, missing items, wrong items and so on.
IMO neither Homak or Amazon packaged it "properly" for shipment by UPS. Packages are transferred from truck to truck, to train and sometimes planes several times on their journey. Parcels have to keep moving through the system in somewhat of a timely manner or people lose their jobs. I suspect that those who load, unload and deliver packages have handled so many damaged packages that many/most just let them proceed on.
I suspect if items were packed better and handled with more care the cost to have stuff delivered would be a lot higher.
IMO those that never want to deal with receiving damaged stuff would be better off buying locally when possible.
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2manytools
Well-known member
and she would be the first I nominate for employee of the month for using her brain that so many fail at using. I wasn't asking for anyone's personal address, and the shipper was already incompetent in providing the correct address, so why would I waste time fudging around with them?
Let's not let common sense prevail, ever. So many issues would be solved much more quickly, if people were able to use their own brains rather than some BS theoretical piece of paper preventing them. Contractually, I still owned item, so you could come up with any reason you want, but it won't float my boat.
lawyers be damned
Nobody tops USPS for losing track of packages. The tracking works fine, they just don't use it to get the package to the destination.
Case 1: package goes from Atlanta to NJ back to Atlanta to NJ.
Case2: Package goes from LA suburb to NJ, back to a totally unrelated city in CA, and is marked DELIVERED.. It shows up a couple of weeks later in NJ.
Case3: DHL picks up in Rochester, NY and hands it off to USPS in NJ. USPS sends package out to far reaches of Long Island, NY before it gets back for delivery in NJ.
Fedex is no prize either. I got some stuff from Rockauto and the driver probably thought he was doing me a favor, leaving it in front of the garage door instead of on the covered porch, a few feet away . It rained and the boxes turned to mush. It was a good thing it was heavily greased brake rotors in plastic bags
Sent from my SM-G900V using Tapatalk
Case 1: package goes from Atlanta to NJ back to Atlanta to NJ.
Case2: Package goes from LA suburb to NJ, back to a totally unrelated city in CA, and is marked DELIVERED.. It shows up a couple of weeks later in NJ.
Case3: DHL picks up in Rochester, NY and hands it off to USPS in NJ. USPS sends package out to far reaches of Long Island, NY before it gets back for delivery in NJ.
Fedex is no prize either. I got some stuff from Rockauto and the driver probably thought he was doing me a favor, leaving it in front of the garage door instead of on the covered porch, a few feet away . It rained and the boxes turned to mush. It was a good thing it was heavily greased brake rotors in plastic bags
Sent from my SM-G900V using Tapatalk
Fedex is no prize either. I got some stuff from Rockauto and the driver probably thought he was doing me a favor, leaving it in front of the garage door instead of on the covered porch, a few feet away . It rained and the boxes turned to mush. It was a good thing it was heavily greased brake rotors in plastic bags
Sent from my SM-G900V using Tapatalk[/QUOTE]
Go to the Fedex website. You can request that all your deliveries from them are to be placed on your front porch. I was having the same issue as you. I did this and so far they always place my packages there.
Sent from my SM-G900V using Tapatalk[/QUOTE]
Go to the Fedex website. You can request that all your deliveries from them are to be placed on your front porch. I was having the same issue as you. I did this and so far they always place my packages there.
Wamsutta
Well-known member
I blame the seller that sold the cart. They should've known that you can't ship something that weighs a 100 pounds in a plain cardboard box and expect it to arrive at its intended destination unscathed.
azchrisf
Well-known member
I hate UPS as well - The last package I got from Snapon, before they started using unmarked boxes, someone decided to open it up and steal some good Snapon tools. Well, guess they weren't interested because all there was that I ordered was a 11/32 and 5/16 FD+ wrench. Wasn't worth the thieving employees time LOL.