GortonsFisherman
Well-known member
He must be related to Scott.
very rude email response from Jean-Claude Cayer tools
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Makapuu
Well-known member
Don't you know the French hate Americans? They always talk like that.
Edited - OOps sorry - French Canadians. Been to Paris, but never Quebec, so I can't really make that judgment, but I have a friend who is from Montreal, and he doesn't hate me - at least not yet.
Edited - OOps sorry - French Canadians. Been to Paris, but never Quebec, so I can't really make that judgment, but I have a friend who is from Montreal, and he doesn't hate me - at least not yet.
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Zeke
Well-known member
Very well and I stand corrected. You just have to understand that a lot of venom has been spread through the interwebs (as it should be if it's valid) and some do abuse that. Welcome, pull up a chair and place a beverage near and we'll have fun.
I'm not always the skeptic, just most of the time.
My apologies if you were offended.And I can't believe that asshle really does that.
Brownsfan
Well-known member
If i were to email any of my customers(not retail but still) I would be fired as soon as I hit send. This dumb *** is going to ruin his family biz by being a complete and utter douche bag. I really hope he sees this and other threads on here and joins to try and defend his behavior. That will never happen. Also hope his father wrangles him in soon.
firebox40dash5
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Whadda cockbag... yet again. 
How hard is it to be polite. Eat a few bucks return shipping, sell it as recon, hell, just offer a partial refund. Maybe a total of $100-150? Nah, let's go full retard... yet again. That'll show those damn customers. What are they gonna do about it?
His dad must be related to my mom's former boss... he sold his company to his son KNOWING his son would run it to the ground. You'd have to have something wrong with you to hire an ******* like that as a "marketing manager" blood or not. I wouldn't speak to him, let alone sign a paycheck.
How hard is it to be polite. Eat a few bucks return shipping, sell it as recon, hell, just offer a partial refund. Maybe a total of $100-150? Nah, let's go full retard... yet again. That'll show those damn customers. What are they gonna do about it?
His dad must be related to my mom's former boss... he sold his company to his son KNOWING his son would run it to the ground. You'd have to have something wrong with you to hire an ******* like that as a "marketing manager" blood or not. I wouldn't speak to him, let alone sign a paycheck.
firebox40dash5
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Some people just don't care, man.
I had a "friend" (not really) in the military whose pops owned a large construction company, large like gets fed contracts on post. Came to find out after a year or so of knowing him, dad had him on the payroll still for several grand a month. You'd never know it either, since he was always broke. Unless you were his coke connection, then you probably knew and were very thankful for the fact.
MikeF2316
Well-known member
These threads are why I didn't order my Milwaukee from them. Even though their prices are pretty good, there's plenty of other places that sell everything these clowns do, and without the grief!
Brownsfan
Well-known member
Well Mr. Cayer if you are reading this I would love to hear your defense of this. You NEVER use foul language in an email to a customer no matter what. You are costing your family business thousands in lost sales because of your antics. You come off as a spoiled brat who feels he can get away with this because its daddy's company. I'm willing to bet you even forward these snarky responses to friends and brag about the **** you get away with.
peterbilr98
Well-known member
whats this pricks email if he wants to talk **** i guaranty i can show him how
Renchi
Well-known member
That reply was absolutely horrid! Please forgive me for laughing, but...
nicksnothereman
Well-known member
It's funny to see people take this douche's comments personally (when they've got nothing to do with it). You know...if they treat their customers this way you just don't deal with them and give them your money and note the name so you don't accidentally do business with these people.
Instead this kind of stuff can end up being potential free advertising for a crappy company. You know with the search algorithms and all that on the internet. I think that's how it works, if you mention it a lot on multiple sites and what they sell then they get bumps up in their search ranking and potentially get more business by idiots seduced by the dark (tool) side.
Instead this kind of stuff can end up being potential free advertising for a crappy company. You know with the search algorithms and all that on the internet. I think that's how it works, if you mention it a lot on multiple sites and what they sell then they get bumps up in their search ranking and potentially get more business by idiots seduced by the dark (tool) side.
Renchi
Well-known member
That isn't how the search engines work. What is more likely to happen is that when someone searches for that company a link to this thread will appear in the search results. This is definitely not the kind of advertising they want.
ChevyEFI
Well-known member
After having read the multiple occasions of his keyboard warriorisms, I would pay to see that.
Unless you and L.D. and others reach the true ownership of the business with "Hi. I spent 500CAD at your competition due to your douche offspring. Thanks!" it's not going to make a difference. He's not going to forward the emails to pops. And most people aren't going to make the effort.
Professur
Well-known member
Anyone who wants to can simply mail the dad at the business address. Or his mom even.
Zeke
Well-known member
Oooh..., oooh, I'm telling mom.
4x4gearhead
Well-known member
I'd just plain return the ****, email him back literally telling him to go **** himself. And that this is frankly not how you do business. PERIOD. Man would I be mad, to think you are giving these mfers your hard earned money.
Also, I think its hilarious how the last JCC thread took like 50 left turns and had to be closed hahaha.
Also, I think its hilarious how the last JCC thread took like 50 left turns and had to be closed hahaha.
Jswain
Well-known member
Hey at least he said Thank you......Call the credit card company and file a dispute, then once its all said and done email him back with a few choice words. You'll end up with a free or heavily discounted nailer, or your money back in full...and then he can be the *******.
nehog
Well-known member
Everyone assumes that 'dad' would be shocked at what 'junior' is doing. That is not a good assumption!
4x4gearhead
Well-known member
I would have to agree, seeing how this obviously is an ongoing thing...perhaps the old man doesnt care or is out of the picture?
Perrorojo
Well-known member
If ever there was a reason to avoid this douche.....
Just google "Sylvain Cayer".
4x4gearhead
Well-known member
This is what I came up with upon googling.
Everyone knows dont talk to scott, scotts a ****.
Don't get mad... get even.
No, don't think about attacking their website or finding a way to send them a virus. Hmmm, well maybe if I knew how.
I don't know if you have specifically requested to return the product for a refund, but that seems to be the best route to go. If they refuse, then you should call your credit card company and let them know that you have made a reasonable effort to resolve the situation and it is getting nowhere and that you would like them to help. They will probably contact the seller and work it out. If the merchant still has the same arrogant and bullheaded attitude with the cc processing company as he did with you, then they may issue a chargeback against him and refuse to pay him for the item. I think he might be a little more respectful with them than with his customers. I'm no expert on how all this works, but I have had my Visa customer service help me a few times in the past and it never fails to resolve the issue. Be patient and persistent and you will succeed.
As quoted from SiteProNews.com, 04/25/2011:
"... if a company’s business results in a large number of chargebacks during some arbitrary period of time, its bank or credit card processor may refuse to accept bank card payments to the merchant. You, the online merchant, are then out of business."
Thanks for giving us the heads-up on how bad this particular company is operated.
No, don't think about attacking their website or finding a way to send them a virus. Hmmm, well maybe if I knew how.
I don't know if you have specifically requested to return the product for a refund, but that seems to be the best route to go. If they refuse, then you should call your credit card company and let them know that you have made a reasonable effort to resolve the situation and it is getting nowhere and that you would like them to help. They will probably contact the seller and work it out. If the merchant still has the same arrogant and bullheaded attitude with the cc processing company as he did with you, then they may issue a chargeback against him and refuse to pay him for the item. I think he might be a little more respectful with them than with his customers. I'm no expert on how all this works, but I have had my Visa customer service help me a few times in the past and it never fails to resolve the issue. Be patient and persistent and you will succeed.
As quoted from SiteProNews.com, 04/25/2011:
"... if a company’s business results in a large number of chargebacks during some arbitrary period of time, its bank or credit card processor may refuse to accept bank card payments to the merchant. You, the online merchant, are then out of business."
Thanks for giving us the heads-up on how bad this particular company is operated.
Makoto
Well-known member
wow, what a Dbag. They must be making money hand over fist to burn bridges like that.
Steinmetz
Well-known member
The BBB gave JC Cayer am "F" rating. Their customer problems are long-standing, it would appear. With this in mind, why would anyone do business with them?
On their twitter page, it looks like they used to have an annual customer appreciation day 
Last updated in 2012
https://twitter.com/JCCayer
Last updated in 2012
https://twitter.com/JCCayer
MikeF2316
Well-known member
I really don't care about changing them. I've never bought anything from them, I've never even attempted to buy anything from them. And that's the way it's going to stay. And there really isn't anything they can say or do that would convince me to buy from them, I wouldn't risk putting myself through that grief. Not when there's lots of others with the same products and similar prices that treat customers better.
themiller
Well-known member
Hey y'all... You can give your opinion about a company all you want... But making inappropriate comments about someone personally isn't gonna fly around here. Keep that in mind please... Lots of posts deleted.
zakmartin
Well-known member
Call the news desk at the local TV station. They love doing fluff pieces on stories like these so that the public gets to see their media heroes as "problem solvers." Just tell them that a muckraking story like this might get them nominated for a local Emmy; these local "journalists" live for such things. It's like crack to them.
Given the consistent nature of these complaints, it may be a better course of action to contact the manufacturers and make them aware. No manufacturer wants distributors being rude to customers. No distribution = no business for the Cayers.
RedneckWelder
Well-known member
Thanks for the heads up!
I wish I would have found this before I place my order at JCCayer. Here is my experience with an online order for a Milwaukee heated jacket. It all started out by me asking a basic question about the status of my order...
First email to JCCayer:
Hi I would like to check the status of an order I place 4 business days ago on January 28th, 2015.
When I check the status online it says that the order has not been shipped yet. Can you please look into this as it is very important that it gets sent out as soon as possible. If you cannot send it by tomorrow I would like to get a refund.
Thanks,
JCCayer First Response:
Hi,
I would like to start by thanking you for you arrogant email finish. It
was not needed.
This item was purchased on January 28th 2015 at 12:28PM(past our daily
shipping cutoff), it was shipped the very next day(January 29th 2015)
and due for delivery tomorrow(within 4 business days)
I would appreciate your kind patience in this matter.
Thank You,
JCCayer Team
Second Email to JCCayer:
I would like to start out by thanking you for the worst customer service ever... I will be contacting your manager shortly.
JCCayer Second Response:
Hi,
I would like to thank you for second arrogant email. We have the best customer service, the email below is there to prove it.
We answered your email in 20 hours(6 operation hours) and your product was shipped very very quickly as promised. Your arrogance at the end of the first email that was uncalled for and unneeded brought you the thanks from us.
We like to keep things simple, have a great day. Good luck in your future endeavors.
Thank You,
...I just laughed and thought I've wasted enough time on them, and decided to added to the already large amount of bad reviews of JCCayer.
First email to JCCayer:
Hi I would like to check the status of an order I place 4 business days ago on January 28th, 2015.
When I check the status online it says that the order has not been shipped yet. Can you please look into this as it is very important that it gets sent out as soon as possible. If you cannot send it by tomorrow I would like to get a refund.
Thanks,
JCCayer First Response:
Hi,
I would like to start by thanking you for you arrogant email finish. It
was not needed.
This item was purchased on January 28th 2015 at 12:28PM(past our daily
shipping cutoff), it was shipped the very next day(January 29th 2015)
and due for delivery tomorrow(within 4 business days)
I would appreciate your kind patience in this matter.
Thank You,
JCCayer Team
Second Email to JCCayer:
I would like to start out by thanking you for the worst customer service ever... I will be contacting your manager shortly.
JCCayer Second Response:
Hi,
I would like to thank you for second arrogant email. We have the best customer service, the email below is there to prove it.
We answered your email in 20 hours(6 operation hours) and your product was shipped very very quickly as promised. Your arrogance at the end of the first email that was uncalled for and unneeded brought you the thanks from us.
We like to keep things simple, have a great day. Good luck in your future endeavors.
Thank You,
...I just laughed and thought I've wasted enough time on them, and decided to added to the already large amount of bad reviews of JCCayer.
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