very rude email response from Jean-Claude Cayer tools

[falco2014]

I recently contacted Jean-Claude Cayer customer service via email concerning a 400 dollar order in which I had some concerns. The response was quite shocking, here is my email I sent and the response from a Sylvain Cayer,

Hi,
All units that are sold are 100% brand new in the box.
Do not attempt to act like an ******* because of two bolt HEADS being rougher then they should be.
We do not know how Hitachi stores the machine bolts before installing them on the nailer.
IF you go by bolts on how to determine if a nailer is used or new, you are gravely mistaken.
Thank You,

Sylvain Cayer
Internet Sales and Marketing Manager

www.JCCayer.com

Contact Information:
Email: [email protected]
Sales Email: [email protected]
Telephone Number: 1-613-443-2293
Toll Free Telephone Number: 1-877-987-2819
Fax: 1-613-443-2022


Please find attached photographs of the paslode nailer that I received today from order *****. There appears to be definite signs that this is a reconditioned or otherwise used tool. Specifically the 8 bolts used to provide service access to nailer are considerably worn. I contacted customer support today and asked if there was any explanation that could be provided, the rep indicated that your tools remain packaged and unopened from manufacturer to customer. The nailer was not in any plastic but was sitting directly in the box upon arrival, I am concerned that this tool may have been subject to usage prior to my purchasing and would prefer it be replaced with one that is in new condition.

Funny thin is the nailer was paslode not hitachi. I searched reviews of jcc tools service and found this thread http://www.garagejournal.com/forum/showthread.php?t=218637 which is now closed so I am opening this one as a warning to other consumers.

 

[Matt_C]

LOL, wow..... That's awesome!

 

[Notgrownup]

Your 1st post is this... Welcome to the forum By the way.

 

[purplezr2]

Nothing new, I believe there were two other members that had issues with them, guessing that is how you found the forum possbily.

 

[Casey69]

I LOL'd (sorry). Who responds like that in this day & age?

All he had to say was that the tool was new & a lot of the bolt heads look like that (even if it is a fib). Then let you know it has a full manufacturer's warranty should something happen with the bolts & you'd be on your way.

 

[paranoid56]

didnt see any pics, but i do find it rather funny

 

[Durka]

 

[MonoxieChild]

Id file a claim with you credit card co. If you bought a new tool, and believe you got a used one sent to you, then you didnt get what you paid for.

Any chance you can upload the pictures of the tool so we can see how it looks ourselves?

 

[97nismo]

That escalated quickly wow....

 

[ihateminimumwage]

I searched reviews of jcc tools service and found this thread http://www.garagejournal.com/forum/showthread.php?t=218637 which is now closed so I am opening this one as a warning to other consumers.

Nothing new, I believe there were two other members that had issues with them, guessing that is how you found the forum possbily.

Looks to be the case.

Good info, since I missed the original thread.

Hopefully this one won't degrade into childish insults and stereotypes like the last one, but it is GJ...

 

[scw1991]

I think we should all be contacting JCCayer customer service and referencing this forum post on GJ.

Would love to see the response each one of us receives!

 

[dogdog]

There must be something more to these two emails, He seems to just went postal from 0 to 60 MPH in an instant, but no matter what it is, the response is very unprofessional especially as a sales manager.

 

[bsaint]

Wow, I feel the need to email him

 

[dogdog]

lol, just realized the last name.... Sylvain Cayer.... and the company name "Jean-Claude Cayer " ....... It's small family business, pointless to complain further with the company. Just talk to your credit card company and see if Canada have something similar to Better Business Bureau.

BTW, you might have talked to the same guy that was over the phone, and might have called himself JON DOE MOE HOE or alias BETTY, MOLLY over the phone to make their operations bigger than it is, but it's the same guy. So what ever said over the phone get this email to instantaneous postal respond is a very logical explanation.

 

[KamiCrit]

Yeah I'd stick with KMS tools if there is one near by.

 

[bsaint]

Here's the *******'s facebook

https://www.facebook.com/sylvain.cayer.395?fref=browse_search

Typical kid with dad for the owner.

 

[rshadd]

Wow. How rude. If that rep worked for me they'd be looking for a new job right now. Contact the owner of the company and let them know how unprofessional their rep was to you.

 

[Danguitarman]

I figured this ******** would have gone out of business by now. What a way to treat your customers. I'd be half-tempted to cover the distance and whip his ***.

 

[ADSR]

LOL, i had the first problem with him on here. There have been many other threads on this. This one will not be the last.

 

[LB-1911]

He is consistent -

Rude JCCAYER email reply
http://www.garagejournal.com/forum/showthread.php?t=225553

It is 5 pages with 91 posts to include
http://www.garagejournal.com/forum/showpost.php?p=3542949&postcount=76

 

[purplezr2]

Weird, you didn't post your email to them. Why not?

I think his email is the bottom portion of the first thread, that is how I read it atleast

 

[-Brent-]

I think his email is the bottom portion of the first thread, that is how I read it atleast

Ah, I see now. Thanks.

 

[woody 73]

Funny I seem to recall several other posts about this company and how rude this guy is; glad I never bought tools from them.

 

[Professur]

I'm not judging anyone, or defending ... but I've worked in that area. It's unfortunately a small tongue of Ontario that runs east between Quebec and NY along the Ottawa river .. populated by quebecers that don't want to pay quebec taxes but still have that chip on their shoulder against the english .. if that makes any sense. Some are the most ignorant people I've ever met, but some are some of the nicest. The single most ignorant man I've ever met outside of Quebec was just down the road from them in Embrun. I honestly make a point of avoiding the entire district just to not share oxygen with him.

 

[dogdog]

Wow. How rude. If that rep worked for me they'd be looking for a new job right now. Contact the owner of the company and let them know how unprofessional their rep was to you.

Pointless in this case, look what BSaint dig up. so in this case only few options.

1) **** it up and move on, do not deal with them again.
2) check with credit card company, check with Canadians Better Business Bureau equivalent
3) wrote a letter to the tool company explanation the situation nicely and that you suspect that some one is selling their refurbished tool as new or that there is an issue with the manufacturing of this tool.

I don't think the owner is going to do anything to his son especially there is a history of complains already.

 

[ADSR]

Guys, this has been done time and time again. The father doesn't care that his son is rude to customers. The father will not respond but the son might.

I'm just glad people are finding a good board to join because of my first thread.

 

[LB-1911]

Please find attached photographs of the paslode nailer that I received today from order *****. There appears to be definite signs that this is a reconditioned or otherwise used tool. Specifically the 8 bolts used to provide service access to nailer are considerably worn. I contacted customer support today and asked if there was any explanation that could be provided, the rep indicated that your tools remain packaged and unopened from manufacturer to customer. The nailer was not in any plastic but was sitting directly in the box upon arrival, I am concerned that this tool may have been subject to usage prior to my purchasing and would prefer it be replaced with one that is in new condition.

Funny thin is the nailer was paslode not hitachi. I searched reviews of jcc tools service and found this thread http://www.garagejournal.com/forum/showthread.php?t=218637 which is now closed so I am opening this one as a warning to other consumers.

Give this a try -
Contact Paslode with the serial number and ask if they have any record of it.

Customer Service
Email your question to [email protected]
Call 800-222-6990 for straight talk on nails, tools, codes and more.

Customer Service / Canada
Email : [email protected]
Phone : 1-800-387-6472

REGISTER YOUR PRODUCT
http://www.paslode.ca/page/register-your-tool.html

 

[Zeke]

I'm suspicious of this. It's too easy to register on the GJ at a public computer and rehash the same ol' — same ol'. I'll believe every word when I see a screen shot of the email.

 

[ADSR]

LOL, this guy is a little puke! There is no way this kid would talk like that to me in real life.

 

[ADSR]

I'm suspicious of this. It's too easy to register on the GJ at a public computer and rehash the same ol' — same ol'. I'll believe every word when I see a screen shot of the email.

Take a look at the neg comments on their ebay account. It's just brutal.

 

[bgarrett]

Their Better Business rating is 'F'! When have you ever seen that?

 

[falco2014]

Nothing new, I believe there were two other members that had issues with them, guessing that is how you found the forum possbily.

Yes I found this forum while searching reviews of JCC and registered so I could post the information. Though the forum is really great anyways.

 

[ADSR]

Yes I found this forum while searching reviews of JCC and registered so I could post the information. Though the forum is really great anyways.

Stick around, buddy. You'll learn a lot about great tool dealers here.

 

[ADSR]

Their Better Business rating is 'F'! When have you ever seen that?

lol. I have never seen that with a company before.

 

[allinon72]

I have to say, that's funny as hell. It's more funny because this kid doesn't seem to care even one bit about his dad's business lol. Dad has probably spoon fed him his entire life so naturally it will continue until the business is brought down.

 

[purplezr2]

I have to say, that's funny as hell. It's more funny because this kid doesn't seem to care even one bit about his dad's business lol. Dad has probably spoon fed him his entire life so naturally it will continue until the business is brought down.

Overalls to Overalls in three generation, many a business have end this way.

 

[falco2014]

I'm suspicious of this. It's too easy to register on the GJ at a public computer and rehash the same ol' — same ol'. I'll believe every word when I see a screen shot of the email.

For anyone who thinks I have alternative motives I dont, I am a home owner who is buying tools for renovations nothing more. and no there are no other correspondence between us just htose two emails of which started after I called customer service and the rep asked me to send pics. As for the screen sho of my email I sont see why that would be a any more convincing as this is cut from gmail except I edited out the address and name. Anyways I did a screen shot.

 

[Squankum]

It's too bad they only have the tool shop now. Their hats-only store failed. It was called:

IF YOU DON'T WANT A HAT SCREW YOU

 

[48RON54]

I am impressed with that response to say the least LOL

 

[alinc100]

As others have said this is nothing new for Sylvain Cayer.
It's a shame his family business is run that way and I am curious as to how much the rest of the family knows about his communications. I mean how would you ever know if he isn't the only in/out line of communication.

As someone else suggested contact Paslode and use the serial number to identify the tool new,used,remanufactured,etc. Also involve credit card /payment service to dispute the charges and get them to assist.We all work very hard for our money and I 'm sure there are other tool suppliers that would be grateful for your business.

Also to the OP,welcome to GJ.Can you show us the pictures of the nailgun?

It's a shame you found Garage Journal after finding JC Cayer.