What kinda "lines" does your tool guys shoot you?

[JMorrison4371]

I'm just trying to see if all tool guys are the same or if mine are "unique."

So my Snap On guy has the line about "our wrenches are stamped out of a steel plate, were the only tool company in the world that does that." Untrue

My Mac guy says that Mac tools is the largest tool company in the world. Also untrue

And finally, my Matco guy has a story about the difference between the Matco impact sockets and the Matco ADV impact sockets, and also the Matco chrome sockets and the Silver Eagle chrome sockets. He says the more expensive Matco's are "made from virgin steel." While the others are not(ADV's and SE's). -I don't know if that is true or untrue, and don't really care.

I don't believe a word the truck guy's tell me. Espically about air tools, because 99.999% of the air tools on those trucks are Ingersoll Rand, which are the best in pneumatic equipment. Hope you guys enjoyed my post. Not to throw off on Snap On, Mac, and or Matco, I just don't see the point in the price's.

 

[chadster1]

I don't believe a word the truck guy's tell me. Espically about air tools, because 99.999% of the air tools on those trucks are Ingersoll Rand, which are the best in pneumatic equipment. Hope you guys enjoyed my post. Not to throw off on Snap On, Mac, and or Matco, I just don't see the point in the price's.

I have no idea about the other trucks but I can tell you that your percentage is waaaaaaaayyyy off when it comes to re-branded IR tools in the Snap-on and Blue Point line.

BTW, I dont believe much of what customers tell me either.

 

[canuckian]

I only have a snappy guy and to be honest, the guys a pretty straight shooter and doesn't ******** me, or at least I haven't caught him trying. He pretty much lets the tools speak for themselves and if he doesn't know the answer to one of my questions he'll say so but as soon as he finds the answer, he let's me know.
I did have a guy at Canadian tire try to tell me that Mastercraft ratchets, especially the newer ones, are waaaay better than anything Snap On has. I used Mastercraft for years and, well, let's just say he was as wrong as he could possibly be. I just shook my head and walked away...

 

[JMorrison4371]

I'm not really sure about Snap Ons air tools, but I have seen a couple Blue Point's that are re packaged IR's. You work for Snap On, correct chadster1? Answer me this question if you can, Why are the truck tools so much more expensive than the store brands? I have never understood this, and I want to know. I have a Snap On tool box and some ratchets and I do see a great deal of quality in them. But I see alot of quality in store brands as well. I just don't understand. I'm not trying to start a "verbal riot" so to speak, I'm just curious.

 

[jjjrmx5]

I
BTW, I dont believe much of what customers tell me either.

C'mon Chad, what they tell you HAS to be true because, well, their "real" first name is embroidered right there on a patch on the front of thier work shirt which makes them "honest" so it MUST be true...

LOLOLOLOLOLOLOL!

I have never got a "line" from my commerical and high volume Snap-On dealers. Walk on, look at the specials, looks at the trade ins, ask if he has anything he wants to move and if it does not fit the bill then buy what I need and depart Le' truck.

If sourcing from a smaller Snap-On route/low volume dealer I get the same warranty pushback and slow special order timeframe issues as I do my Mac dealer.

As a buyer it is equally important you know what things are as much or even moreso then the delaer otherwise it's time to start buyin the cases of blinker fluid for the car. .

 

[wannab20hatch]

I dont care what my tool guys say honestly. Its my job as a consumer to know what im potentially buying/investing my money into. You dont just walk into a car dealership and let the sells guy sell you a car do you? Or do you research the prices and features to make sure it fits your needs?

And as far as "overpriced" tool trucks honestly with the over head you try to run one and see how far you get. Besides ive never had to tool guys hammer me on prices. Usually what it is online it is on the truck.

 

[chadster1]

I'm not really sure about Snap Ons air tools, but I have seen a couple Blue Point's that are re packaged IR's. You work for Snap On, correct chadster1? Answer me this question if you can, Why are the truck tools so much more expensive than the store brands? I have never understood this, and I want to know. I have a Snap On tool box and some ratchets and I do see a great deal of quality in them. But I see alot of quality in store brands as well. I just don't understand. I'm not trying to start a "verbal riot" so to speak, I'm just curious.

I am just a truck guy so you would not believe me anyway.

I don't believe a word the truck guy's tell me.

 

[JMorrison4371]

I am just a truck guy so you would not believe me anyway.

That's cool, I can just call Snap On customer service and ask them, they can probably tell me.

 

[jjjrmx5]

Why are the truck tools so much more expensive than the store brands? I have never understood this, and I want to know. I have a Snap On tool box and some ratchets and I do see a great deal of quality in them. But I see alot of quality in store brands as well. I just don't understand. I'm not trying to start a "verbal riot" so to speak, I'm just curious.

Think of it the same as buying beers at you local Professional baseball or football stadiums.

Beers at the professioanl stadiums are around $7 or $8 ea.+ for a long neck 16oz or 20oz. Bud. You are a captured audience, it's convenient, and they even bring it to your seat (I'll leave out tipping for now.)

In the meantime, you can buy that same Bud at your local mini mart for a fraction of the cost, and even buy a six pack for the cost of a single beer. But you have to drive to get it, take your time to check out and if it's ever skunked, drive back to the mini mart for replacement.

Now be it that is a less than equal sales model for tools and beer, but add in weekly visits from teh tool man, a very good warranty program, dilligent service and , in many cases, repairs on the spot or a swap out of whatever is on the truck for your broke azz tools so you can keep repairing/wrenching and making money and there ya go. If on a commerical or industrial account, it's not even woth the time to talk about. The goal is to keep a business working and down time costs money.

And the cost of that service comes in tool prices.

Wrench all day or 8 to 10 hours and and then tell me you want to stop by the lowes, HD, Menards for tools or order online for an hour plus having to hunt for the bargains and then they all come with the mfgr warranty. Not the drive up service.

You pay to play.

 

[truckdriver]

That's cool, I can just call Snap On customer service and ask them, they can probably tell me.

See what happens when you make such a blanket statement. Chadster and Mrshaun are our resident SO dealers and have always been very helpful.

 

[GoBlue]

My Snap on and Matco guy dont lie to me or mislead me in any way. They offer Great service, great products, and keep good inventory. They have both been in business for over 20 years. Probably why.

 

[NinetyTwoFifty]

"My" Snap On guy told me that Snap On doen't sell socket sets, and that I'd have to buy each socket individually.

He also sold Streamlight products, and when I tried to buy a Stinger battery from him he told me that I should go ahead and buy an entire new flashlight.

No thanks, I said.

He hasn't gotten any more of my money since then, I just order from the Snap On website.

 

[Danglerb]

Our Snapon guy has a line that always works,

Donuts in the truck.

 

[Roots]

The "tool guys" I deal with are incredible, helpful, straight forward, honest, and they'll even force the manufacturers to accept warranty returns that are clearly outside of the warranty clause. At least the ones whom I deal with regularly. I know of a few whom are shady but still very successful, I purposefully don't deal with them often though.

Interestingly enough, none of the account managers are even particularly obsessive over any one brand, including Snap-On.

 

[znowaczyk]

Our Snapon guy has a line that always works,

Donuts in the truck.

mine has candy

 

[Honda guy]

We have a great Snap-on guy. I don't feel like he's ever ever BS'd me in any way. He's an older guy and seems to run his business with integrity.

I've seen him warranty stuff that I honestly didn't think would be warrantied. Our service manager has a Snap-on 18V Li Ion cordless impact that's not working right and it's out of warranty. The Snap-on guy said he'll get it repaired or replaced with a new one. No charge. Can't beat that!

 

[chris142]

I hate the line "best on the market " or "best in the world" and when they call my tools Junk because they are a different brand.

The Snap-On guys are the worst. If it's not a SO tool then it's "junk" in their eyes. When I'm working and he walks up to me and see's my Nice SK ratchet and calls it junk.

 

[Davefr]

Think of it the same as buying beers at you local Professional baseball or football stadiums.

Beers at the professioanl stadiums are around $7 or $8 ea.+ for a long neck 16oz or 20oz. Bud. You are a captured audience, it's convenient, and they even bring it to your seat (I'll leave out tipping for now.)

In the meantime, you can buy that same Bud at your local mini mart for a fraction of the cost, and even buy a six pack for the cost of a single beer. But you have to drive to get it, take your time to check out and if it's ever skunked, drive back to the mini mart for replacement.

Now be it that is a less than equal sales model for tools and beer, but add in weekly visits from teh tool man, a very good warranty program, dilligent service and , in many cases, repairs on the spot or a swap out of whatever is on the truck for your broke azz tools so you can keep repairing/wrenching and making money and there ya go. If on a commerical or industrial account, it's not even woth the time to talk about. The goal is to keep a business working and down time costs money.

And the cost of that service comes in tool prices.

Wrench all day or 8 to 10 hours and and then tell me you want to stop by the lowes, HD, Menards for tools or order online for an hour plus having to hunt for the bargains and then they all come with the mfgr warranty. Not the drive up service.

You pay to play.

^^^ good analogy

 

[Big Gus]

My Snap-on guy never fed me any ****. Just an honest guy with excellent service selling a premium product.

 

[tkonetzke]

Wrenches stamped? Hmm strength comes from forging process. However, Stanley- black and decker(which mac is a part of) is the largest tool company in the world. Also I have no reason to doubt your Matco reps claims. I doubt any of them are intentionally feeding you a line. Possibly confusing or omitting some info,some salesman bend the truth, but those who flat out lie generally don't last long.

truck far as tool truck pricing, for a professional techs they are a value(which is why some snap on tools have "for professional technicians" stamped on them. For a weekend warrior, the prices are outrageous. But when said tools are used to make a living its a different story. Also how much would say kobalt tools cost if lowes had a mobile tool department that came by once a week, that had to cover one persons salary, fuel and maint costs, approx 200k of inventory, and have 75k out in a perpetual loan.

Much of the cost is in the service, website purchases have a huge profit margin. But they have to in order to not undersell distributors.

 

[Toolhorder]

I hate the line "best on the market " or "best in the world" and when they call my tools Junk because they are a different brand.

The Snap-On guys are the worst. If it's not a SO tool then it's "junk" in their eyes. When I'm working and he walks up to me and see's my Nice SK ratchet and calls it junk.

LMAO, maybe he's right. SK is ok but it's nowhere near a SO dual 80

 

[DavidMF]

My favorite is, " I have a great deal on this impact gun dave( I get excited) regular price is $699 today its 679!!!!!!!!!!!


Other then that I have a great honest snap on dealer.

 

[canuckian]

My favorite is, " I have a great deal on this impact gun dave( I get excited) regular price is $699 today its 679!!!!!!!!!!!


Other then that I have a great honest snap on dealer.

Lol...that was about the same "deal" I was offered on a 1/2 cordless impact last week. Kinda gave me a chuckle when he said it. I'm sure it does push some buyers to pull the trigger though.

 

[woody 73]

I don't know about any lines from the snap on tool truck drivers but in all fairness we have two very nice GJ members (that drive a snap on truck) they are very honest men. If I send them a pm they take their time and answer my questions,even with their busy day to day schedules.

Sure we give them a hard time with the coo of some of their tools but all in good fun and for them I am sure it gets old ; but again in all fairness to them they are very honest and my hat is off to them!

Does the man selling you the used car feed you a line? I would think so,the man at the food market sure,even my Doctor feeds me Bull...

 

[JASTECH]

I believe you Chadster! (((HUG)))

In my area it is like the 4th Snap-On dealer, last time I have seen MAC is the truck at the impound wrecked and still their. I have not seen Matco out here or Cornwell <--- suprising in Nebraska, lol. I still like my professional grade tools Snap-On and the like from Germany!

Thanks, JASTECH

 

[SpiderGearsMan]

^^^ good analogy

bbut but ..it's cheaper at ............

 

[Ritter4.0]

bbut but ..it's cheaper at ............

.......Autozone!! Snap-alast! haha

 

[Adam McLaughlin]

Both of the tool truck dealers whom I have bought from in the past few years voice their displeasure at their jobs; wishing that they had done something else.

It is tough to spend big money to buy local from someone whom openly wishes to do otherwise.

I had always heard stories about dealers back in the day whom were offering deals, making packages, working things out to move product and learn their clients. That must have been back before eBay and C.L.....

Adam

 

[Davefr]

Both of the tool truck dealers whom I have bought from in the past few years voice their displeasure at their jobs; wishing that they had done something else.

It is tough to spend big money to buy local from someone whom openly wishes to do otherwise.

Self fulfilling prophecy. A professional salesperson leaves the whining for home vs. the sales calls. No one wants to buy from a negative person.

 

[Buckgnarly]

I get a kick out of the "for the professional blah blah" **** SO puts on some of their stuff.

You'd be an idiot to say SO is not great quality tools, but they are not the only player out there. Tools don't make the "professional"..... Of course I guess that kind of **** stamped on tools might just work on the suckers out there.....

 

[TAMPAGT07]

I was expecting more along the lines of: "Is that a breaker bar in your pocket or are you just happy to see me?" "Do you have an inspection mirror in your wallet, because I could see myself in there?" "Let me see if my big tool will fit in your box."

 

[chadster1]

I was expecting more along the lines of: "Is that a breaker bar in your pocket or are you just happy to see me?" "Do you have an inspection mirror in your wallet, because I could see myself in there?" "Let me see if my big tool will fit in your box."

Along those lines. I have walked into several shops carrying this wrench and tell all the guys that mine is bigger than yours.

 

[Jwrightkustomz]

My SO guy is pretty cool, as is my Matco guy. Of course they think everyone else's product is ****. They are sales men, and take pride in their product. I like it that way, I feel that the product we sell is better quality for the price than any other game in town. I wouldn't knock them for being proud of their product. One of our techs has Matco tool boxes, and every time our SO guy walks by them he asks "When are you going to quit uglying up your shop with this ****?" I personally think it's funny (the boxes are ugly) but I know he is just hoping that one time it will lead to a sale. Besides, if you are a pro your tools are a tax write off anyways...

 

[Toolman12]

I travel all over the country for state projects and have met lots of So dealers and have always had honest,professional,and courteous service even though they were not "my hometown dealer". Going above and beyond seems to be the norm for these dealers
So thanks to all the Snap on truck dealers that might read this. My two cents worth.

 

[Tarheelgarage]

My Harbor Freight guy dont lie to me or mislead me in any way. They offer Great service, great products, and keep good inventory. He has been in business for over 20 years. Probably why.

My version

 

[stinkity stoink]

My former snap on guy suggested I rent my shop out to someone that would buy more tools from him. He was not kidding either . I never bought another tool from him again.
I actually started driving to a friends shop who had a different snap on dealer who was a lot more profesional.
I know a lot of people in his route that have thrown him out of there shop.

 

[toolmutt]

BTW, I dont believe much of what customers tell me either.

Best response I've read in a long time.

I've dealt with Chadster in person. Straightshootin' and went out of his way to help me. He gets my vote.

 

[Roots]

I actually had one whom, we had numerous bad experiences with. Constantly misrepresented products, sub-par substitutions, safety issues, shortages, and purchase order mistakes that miraculously were always in her favor. Unfortunately she also had exclusive distribution rights, to a few product lines that were quite useful, and so we still placed orders with her from time to time.

She'd get livid about the purchase orders and sales we were giving her competition, who were heads and shoulders above her in customer service, integrity, and even prices. One day she came into our office and mocked us, that she went above our heads, and now had a blanket contract from corporate to take over and supply us with a bunch of spec tools and equipment. So we changed the "spec", allowing us to continue business with our previous partners and completely bypass her. We received better quality, service, and drastically cheaper prices. She became infuriated and it was quite comical. Sigh, the days before Sarbanes-Oxley.

 

[Eldogg]

I dont care what my tool guys say honestly. Its my job as a consumer to know what im potentially buying/investing my money into. You dont just walk into a car dealership and let the sells guy sell you a car do you? Or do you research the prices and features to make sure it fits your needs?

And as far as "overpriced" tool trucks honestly with the over head you try to run one and see how far you get. Besides ive never had to tool guys hammer me on prices. Usually what it is online it is on the truck.

Gainesville GA in tha house!

 

[DodgeZ]

I am just a truck guy so you would not believe me anyway.

This is why I dislike snap on. I've only met one nice snap on driver.