Rednotch,
Check to see if you have attempted to use any coupons/promo codes in addition to the surprise points. I tried to use $12 in surprise points (unfortunately for clothing not tools) the other day and I could not get them to work. Contacted Shopyourway and they offered to move the 12,000 points to my regular points - and I didn't argue. Later that evening I went back and found a couple of coupons that I had tried to use with the surprise points and removed them and I was able to complete the transaction with no further problem (the nice lady at SYW left the surprise points behind as they were schedule to expire at midnight). Watch for the small print advising that coupons/promo codes can not be used in conjunction with the surprise points - seems to be something new that Sears is doing to stop us from further enriching the deals.......Hope this helps.....
Nope that was the first thing I checked, no coupons or codes. I click the shop now link next to the surprise points offers and everything shows up out of stock on shopyourways website can't even add a single item to my cart. Try to use it on sears.com and nothing will trigger them? Its all clothing anyway so not a big deal. I guess I got too many free beanies last time they gave me those free surprise points with no amount spent restrictions.