i was told today, by a person who identified herself as "the store manager right now", that the craftsman hand tool guarantee "for any reason fails to provide complete satisfaction" really means "the tool is completely unusable".
of course, there were no craftsman "adjustable wrenches" (what i have always called cresent wrenches) in the store, just empty pegs. among all the other empty pegs in the area. the kid said there were several in inventory, but after a while in the back, he couldn't find them, which is why he called for "the floor manager", who identified herself as i noted above.
not sure which is sadder, the complete lack of wrenches, or the complete lack of management.