Craftsman Professional Wrenches

[Harrison2]

10/11 is out of stock, mine was refunded so need to find one

 

[cburnscrx]

Here's all the Deep Offset Box End Wrenches. All on sale, and all Made in the USA....

The "sets" are China, but the open stock is still USA (at least for now). The seven Metrics come out to $76.71. But then you can use coupon code SAVE15, to bring it down to $61.71. Then you might have $10 in points for $50 in your SYWR, to bring it down to $51.71. Then you might have $10 if future points for $50 in you SYWR, so that effectively makes it like a $41.71 deal. Since these open stock pieces are not tagged as "Hot Buys" on the website, you can get creative stacking coupon codes for the best deal.

The inch sizes are also on sale right now, but I'm passing on them since I rarely use anything but metric.

Wouldn't it just be easier to buy the China made sets and exchange them for the USA singles? That's what I did. I did buy the two large sizes individually to complete the set.

 

[byoungblood]

Wouldn't it just be easier to buy the China made sets and exchange them for the USA singles? That's what I did. I did buy the two large sizes individually to complete the set.

That's what I did too. Department manager didn't give me any grief about it, in fact, I think he understood why I was doing it too.

 

[cagullett1]

Wouldn't it just be easier to buy the China made sets and exchange them for the USA singles? That's what I did. I did buy the two large sizes individually to complete the set.

That's what I did too. Department manager didn't give me any grief about it, in fact, I think he understood why I was doing it too.

I tried to do an even exchange, but they attempted to tell me they aren't aloud to brand new wrenches since there was no "defect" in their opinion. So I went and bought USA singles and returned the Chinese ones the following week using the USA receipt. A hassle, but I'm cheap.

 

[byoungblood]

I tried to do an even exchange, but they attempted to tell me they aren't aloud to brand new wrenches since there was no "defect" in their opinion. So I went and bought USA singles and returned the Chinese ones the following week using the USA receipt. A hassle, but I'm cheap.

I would have just pointed out that their warranty is, in fact, a satisfaction warranty, and you were not satisfied in reciving foreign made tools. That probably would have ended the discussion right there.

 

[Harrison2]

I tried to do an even exchange, but they attempted to tell me they aren't aloud to brand new wrenches since there was no "defect" in their opinion. So I went and bought USA singles and returned the Chinese ones the following week using the USA receipt. A hassle, but I'm cheap.

ive done that with my long patterns, full 8-18mm for $30

 

[Badger05]

I tried to do an even exchange, but they attempted to tell me they aren't aloud to brand new wrenches since there was no "defect" in their opinion. So I went and bought USA singles and returned the Chinese ones the following week using the USA receipt. A hassle, but I'm cheap.

How did you manage to return the Chinese wrenches from the set? Don't the individually purchased wrenches have barcode stickers on them? Or do they not care when you return them and just look at the receipt?

Sent from my XT901 using Tapatalk

 

[cagullett1]

How did you manage to return the Chinese wrenches from the set? Don't the individually purchased wrenches have barcode stickers on them? Or do they not care when you return them and just look at the receipt?

Sent from my XT901 using Tapatalk

Most of the time they have a barcode, but not ALL the time. The number marked on the wrench is also marked on the receipt. They double checked the wrenches to make sure they matched the receipt.

 

[rice rocket]

You must've found a smart cashier.

The lady over the phone couldn't even comprehend that millimeter is "mm" on the receipt.

 

[Badger05]

Most of the time they have a barcode, but not ALL the time. The number marked on the wrench is also marked on the receipt. They double checked the wrenches to make sure they matched the receipt.

Gotcha, thanks!

Sent from my XT901 using Tapatalk

 

[W0rLDWaR4]

I always swap out my China stuff for USA at my Sears. They just don't know it!

 

[mauro]

9mm really WTF do you need that for tightening unicorn testicles?

I use 8mm for the nuts on a vw tail light.

 

[3 at 8]

I would have just pointed out that their warranty is, in fact, a satisfaction warranty, and you were not satisfied in reciving foreign made tools. That probably would have ended the discussion right there.

I did this a while back. I ordered both SAE an MM offset sets online and one came USA and the other China; so I took the one China set to Sears to exchange for a USA one as I knew they had it. The lady said I couldn't exchange it because it wasn't broken. (it wasn't even opened) So the manager or whomever from upstairs finally came down and said sure exchange it, not through the tool warranty though, do a return and rebuy and walks away. So she returns my China set using the online receipt I'm holding from the online purchase; so, of course, when she rings up the new one it's way more expensive because its been a day or so and the price has changed back to regular. I tell her I am not paying more for the exact same thing with the same model numbers and bar codes. She says: "this one costs more because it's made in the USA instead of China. I'm not going to give you the USA one for the China ones price. That's why your returning it; right, to get a better one?" Guy from upstairs comes back and makes it all good. It took about 45 minutes when it should of taken five. It's just always such a hassle.

 

[Harrison2]

I use 8mm for the nuts on a vw tail light.

9mm for honda mini bike cam sprockets ermm, 8s on everything

 

[jonathan75]

I finally got the stubby set but a few are defective. The chrome on the open end is chipping off and has sharp edges. I don't want to get China replacements. Does anyone know who makes the W series? Can I call the manufacture to get them replaced directly?

 

[EdJack]

Call the 800 number on the packing slip. Tell them the problem, they will send you new replacement in the mail.

 

[71goldss]

Does anyone know who makes the W series? Can I call the manufacture to get them replaced directly?

W is SK, but my new stubbys are stamped VV, which is Danaher. You may want to take a closer look at yours.

 

[jonathan75]

Call the 800 number on the packing slip. Tell them the problem, they will send you new replacement in the mail.

Thanks, I saw the number but assumed they would only ship out China replacements. Did you hear good things about the replacements?

 

[jonathan75]

W is SK, but my new stubbys are stamped VV, which is Danaher. You may want to take a closer look at yours.

It is possible I thought VV was W. I will double check and take a picture.

 

[EdJack]

Thanks, I saw the number but assumed they would only ship out China replacements. Did you hear good things about the replacements?

I've done it several times, they always send me new USA replacements, and they've never ask for the old ones back. So I wind up with two copies, the old defective one and the new replacement.

Look on page 3 of this thread. Someone ordered this set a couple weeks ago, and got a defective stubby, they called the number and a new one was sent right out.

 

[usmc_noma]

The replacement is USA. I had an issue with one of mine and called Apex. They sent a USA made replacement.

 

[Super Sport]

W is SK

You sure on that? All my SK-made Craftsman wrenches are stamped K.

 

[71goldss]

You sure on that? All my SK-made Craftsman wrenches are stamped K.

I'm just going by what's posted on the Craftsman codes thread. I'm assuming it's correct, but who knows?

http://www.garagejournal.com/forum/showthread.php?t=84807&highlight=craftsman+codes

 

[macgee]

9mm really WTF do you need that for tightening unicorn testicles?

I use them all the time on bicycles (6mm-16mm), boat parts, foreign cars and appliances.

I think 7/32" is used for Unicorns but don't quote me

 

[macgee]

You sure on that? All my SK-made Craftsman wrenches are stamped K.

It could also be Danaher

K = Danaher, ca. 2009 - 2010

 

[jonathan75]

I've done it several times, they always send me new USA replacements, and they've never ask for the old ones back. So I wind up with two copies, the old defective one and the new replacement.

Look on page 3 of this thread. Someone ordered this set a couple weeks ago, and got a defective stubby, they called the number and a new one was sent right out.

They gave me a hard time and refused to replace them unless I mail the old ones back in with the receipt! He sounded upset with Sears and they probably don't care anymore since no future business or something. So now I need to mail the bad ones to them. I have never had good luck with Apex over the phone. When you call that 800 number on the paper Apex answers the calls. The lady I got for my Gearwrench issue was hard to deal with too which is also Apex.

 

[EdJack]

They gave me a hard time and refused to replace them unless I mail the old ones back in with the receipt! He sounded upset with Sears and they probably don't care anymore since no future business or something. So now I need to mail the bad ones to them. I have never had good luck with Apex over the phone. When you call that 800 number on the paper Apex answers the calls. The lady I got for my Gearwrench issue was hard to deal with too which is also Apex.

Hum.... That's never happened to me before.

Out of the 20 piece set, how many are you returning?

I've never had a problem, but usually it is only a single piece out of a set, perhaps if you are trying to exchange 5 or 10 of the 20 pieces, they might question it? Not sure....

But agreed, they probably don't care about Sears anymore, since the business relationship probably ended when the ship sailed to China.

 

[71goldss]

The lady I got for my Gearwrench issue was hard to deal with too which is also Apex.

Sounds like it's probably the same lady I talked to when trying to warrant my defective 10mm Craftsman Industrial reversible wrench. She kept telling me to take it to Sears even though I told her Sears doesn't stock them for replacement. I ended up getting Grainger to warrant it. No problems with them at all!

 

[EdJack]

Maybe wait a day or two, and call back again. You might get a different person that will return them no problem.

The last time I called, it was a guy, so it was definitely someone different on the 800 number.

 

[jonathan75]

Hum.... That's never happened to me before.

Out of the 20 piece set, how many are you returning?

I've never had a problem, but usually it is only a single piece out of a set, perhaps if you are trying to exchange 5 or 10 of the 20 pieces, they might question it? Not sure....

But agreed, they probably don't care about Sears anymore, since the business relationship probably ended when the ship sailed to China.

I had 5 defects. Two I exchanged at the store today and one I will live with. The other two I will try and call back tomorrow to see if that is within their limit to replace without having to ship them back.

Based on what I have seen in this last order Apex needs to step up quality control a little bit. If they keep turning out defects like I had Sears is better off working with China. If it was not for that huge open end the China version would be better then Apex.

Sounds like it's probably the same lady I talked to when trying to warrant my defective 10mm Craftsman Industrial reversible wrench. She kept telling me to take it to Sears even though I told her Sears doesn't stock them for replacement. I ended up getting Grainger to warrant it. No problems with them at all!

Today I got a guy in MD but last time was a lady in NC.

Maybe wait a day or two, and call back again. You might get a different person that will return them no problem.

The last time I called, it was a guy, so it was definitely someone different on the 800 number.

I am going to try again tomorrow with my two defective ones left.

 

[Car_Guy]

I had 5 defects. Two I exchanged at the store today and one I will live with. The other two I will try and call back tomorrow to see if that is within their limit to replace without having to ship them back.

Based on what I have seen in this last order Apex needs to step up quality control a little bit. If they keep turning out defects like I had Sears is better off working with China. If it was not for that huge open end the China version would be better then Apex.



Today I got a guy in MD but last time was a lady in NC.



I am going to try again tomorrow with my two defective ones left.

On my recent trip to sears I actually notices some new made in china wrenches that are not lobster claws... the manufacture is marked as A-AD on the wrenches. I had to look twice as the price was good and i thought they may have been made in USA.

 

[Super Sport]

Everybody keeps mentioning that Craftsman isn't made by Apex. Is that true? I thought that Apex was still making them, but it was just overseas now.

I'm pretty sure they're made in the same factory as Husky tools, as I've heard several accounts of Husky sockets being found in Craftsman sets...

 

[wvrailroader]

The lady I got for my Gearwrench issue was hard to deal with too which is also Apex.

The lady I dealt with for a warranty issue at Gearwrench was really helpful. I had an issue with a socket right out of a set having the chrome all scratched up and she sent a replacement right away. I agree with the other post about calling them again later. In my experience, a lot of these warranty issues depend completely on who you talk to and what kind of mood they are in.

 

[Harrison2]

my offsets arrived, stupid oversize box and no packaging

 

[jonathan75]

Still no dice. Even with just two to replace Apex would not replace them. This time I got a women. She even answered the phone sounding pissed so I knew it was going to be bad news. This time they told me different stuff again. She said I have to take it to the store so they can confiscate it and the store will need to call them only if they can not source it from Sears warehouse first. Apex is so much trouble to deal with. They treat the Craftsman line like a red headed step child. If it is not Gearwrench they just don't care about the customer and treat you like ****.

 

[quattroJoe]

my offsets arrived, stupid oversize box and no packaging

Same here, two loose wrenches in a box about 18x12x8. And they shipped it 2 day for free. I think Sears lost money on that transaction.

 

[rice rocket]

Still no dice. Even with just two to replace Apex would not replace them. This time I got a women. She even answered the phone sounding pissed so I knew it was going to be bad news. This time they told me different stuff again. She said I have to take it to the store so they can confiscate it and the store will need to call them only if they can not source it from Sears warehouse first. Apex is so much trouble to deal with. They treat the Craftsman line like a red headed step child. If it is not Gearwrench they just don't care about the customer and treat you like ****.

Who calls the supplier when they need warranty service? Gearwrench marks up Apex tools because they're supposed to provide the value-add, namely support.

Do you call VW when your Bentley goes wrong?

Okay, that's a bad example, but you get what I'm getting at.

 

[jonathan75]

Who calls the supplier when they need warranty service? Gearwrench marks up Apex tools because they're supposed to provide the value-add, namely support.

Do you call VW when your Bentley goes wrong?

Okay, that's a bad example, but you get what I'm getting at.

If they don't want us to call Apex why do they put the number on the packing slip asking people to call this number? It is not some secret number I found it is written right there and it tells you to call this number. What is the point of the number if they won't do anything for you? Apex basically don't want to warranty the tools that THEY made and want you to get it replaced with the Chinese version not even made by them. They are not honoring their warranty that they should be providing to Sears.

 

[nicksnothereman]

Everybody keeps mentioning that Craftsman isn't made by Apex. Is that true? I thought that Apex was still making them, but it was just overseas now.

I'm pretty sure they're made in the same factory as Husky tools, as I've heard several accounts of Husky sockets being found in Craftsman sets...

They own a lot of companies (danaher, kd, gearwrench, armstrong). Technically, that's where the money goes.

Doesn't necessarily mean they're made in the same places though I assume if it comes from china it comes from the same factory regardless of what's stamped on it. Craftsman industrial is armstrong which is an apex brand but it's not china it's us made. Craftsman mainline hand tools is probably apex chinese mainline (whatever that is...some factory(ies) in china that make all their chinese tools).

The incidental stuff doesn't necessarily come from apex brands though. Screwdrivers, hammers, punches (stuff like that) isn't apex as far as I know. I don't think the evolv or the craftsman max access hand tools is apex either. I think these are technically rebranded one offs from non-conglomerate tool makers because I see the stuff popping up at other retailers.

 

[jonathan75]

They own a lot of companies (danaher, kd, gearwrench, armstrong). Technically, that's where the money goes.

Doesn't necessarily mean they're made in the same places though I assume if it comes from china it comes from the same factory regardless of what's stamped on it. Craftsman industrial is armstrong which is an apex brand but it's not china it's us made. Craftsman mainline hand tools is probably apex chinese mainline (whatever that is...some factory(ies) in china that make all their chinese tools).

The incidental stuff doesn't necessarily come from apex brands though. Screwdrivers, hammers, punches (stuff like that) isn't apex as far as I know. I don't think the evolv or the craftsman max access hand tools is apex either. I think these are technically rebranded one offs from non-conglomerate tool makers because I see the stuff popping up at other retailers.

Apex sounded upset on the phone when I brought up the China sourced combination wrenches. Said something like it was too bad that was direction Sears wanted to go or something like that. And it was not in their control. It didn't sound like it had any involvement with the China line. Of course this was just one person on the phone, they may not even know for sure.

Actually after dealing with Apex on the phone I got a bad taste in my mouth and look at my Gearwrench set differently now. It is like a pretty girl with a very ugly personality. My Gearwrench set works and looks good but I sure hate dealing with them when you have a issue. They couldn't even cross reference my Sears Gearwrench set part numbers when I had a defective wrench. I had to hold her hand and help search their own website to get the part number for them.